Have been using Vanda's Cleaning for more than 2 years, once I found it, I don't use any other service. Quality was consistently great, a fresh clean apartment after cleaning is a nice feeling. I think they're trustworthy, reliable, flexible, and the value is good. If I want to request different / extra cleaning tasks or services, adjust cleaning routine, modify schedule etc, it's easy to work with them, they listen and we were always able to make it work. Tried many other cleaners before, never saw such consistency over any long period of time, let alone 2 years. Issues would always come up. But not with Vanda's. That's why I like Vanda's Cleaning. read more

First time with the team and good experience. Price would be cheaper if they come regularly. Ladies are nice. Comes in on time, two people and were quick. read more

I love working with Vanda and her cleaning service. I was recommended to her by a friend, and I was so happy to find great quality after my first cleaning session with her was complete. It was easy to work with her to find a time that matched my schedule and she's incredible conscientious of my busy meeting schedule. Vanda and her team is always so professional, communicative, and I feel so comfortable every time she's in my home. Can't say enough good things! read more

Vanda is BEYOND my favorite cleaner I've had by far. She's incredibly professional and flexible whenever we need anything, she goes above and beyond to make sure my families home is clean and beautiful. Thank you thank you! read more

We called Vanda at the last minute (on Friday night for a Saturday cleaning) because we were moving out of a place we were subletting and wanted to leave it in great condition. She sent over two people the next afternoon, and they did a fantastic job. In about two hours, they completely renewed the place-- I hadn't even realized it had been that dirty until they were done. They were also completely professional, friendly, and hassle-free. I can't recommend them enough. read more

I hate to be critical, and I really am not usually so, but in this situation, this cleaning service is the worst I have ever paid for (I have had 5 maids in the past but the maid service I used was in NYC and usually via referral from friends). I paid $120 for someone who wanted to leave in TWO HOURS (that's right, $60/hour, and one person-- although I asked her to stay an extra hour b/c the floors and window sills were still dirty in the 1) closet and 2) bedroom and 3) living room). Suffice it to say, the job was not even close to spic and span... Note: I am NOT, I repeat NOT, the cleanest and tidiest of people. Ask my friends. For me to be dissatisfied leaves me to question how good of a job they really did! I am not anal. I don't mind dust. I don't mind disorganization. I do, however, mind DIRTY and GRITTY. I am moving into an new apartment (just moved here from NYC-- yay!), and the landlord's move-in condition was not good at all (my friends were nasted out, too). So, I decided to hire a cleaner. I only had a few pieces of furniture in the apartment (couches, bed and a table-- quite sparse). The woman who did the cleaning was very nice, very sweet, and I feel bad saying a nice and sweet person did not do a good job (hey, I still tipped her $15 over and above the $120 they charged me because I felt bad!), but note that 1) she did not clean the window sills, which were dusty/gritty, 2) she did not clean behind the couches, under the bed, or the closet floors, 3) she used a mop which was dirty, and I had to "reclean" afterwards so that the hardwood floors were "ok" enough to walk on barefoot (I was walking around with my feet getting black. How is that even close to clean??) Perhaps the other reviewers that rated this service positively either 1) had different women, 2) had different "expectations" of cleanliness (which I doubt-- again, I am not a "clean" person), or 2) are a part of this company and it's all self promotion? I wonder. . read more

I owe Vanda a big one! I had a party at home tonight and had scheduled a cleaning with another company - which stood me up. What I felt when I realized they weren't coming was beyond despair, I am completely incompetent when it comes to cleaning and organizing my home. I called Vanda and she was able to fit me in the same day. She was super nice over the phone and her crew did a great job. I was especially intrigued by how long it took to clean my minuscule bathroom but when I showered I realized they had even organized my shower caddy! First time ever anyone goes into that much detail. Very satisfied. THANK YOU, THANK YOU, THANK YOU! read more

I recently started a regular cleaning schedule with Vanda's Cleaning. The cleaning is great! Everything that I had asked to clean...was made especially clean! I had to change a cleaning date & there was miscommunication or lack of between Vanda's office & my regular cleaner. It has been over a week now...and I still haven't received a call. TIME TO LOOK FOR A NEW CLEANER. Sorry, Vanda! I would have given Vanda's Cleaning 5 stars if I could...but customer service is really important to me. Time to hunt for a new service. gggrrrr read more

I am in love. My floors are shiny, there is no dust, not anywhere. She even cleaned in the closet, and under the electronics. I called Friday, they arrived Saturday, and I have been SO happy with how clean things are that I worked from home yesterday to spend more time in my clean apartment. The prices are reasonable for the area, they have their own supplies, and they actually listen to what you need before starting. I think the kitchen is even cleaner than when we moved in. read more

Well, after reading all the great reviews I decided to try Vanda out. Even though I have explained all I wanted including number of bedrooms and bathrooms from the very beginning, the only one girl showed up. Not only only one, but also she was super slow, would not move at all. When I called back to see if they can send someone else, it turned out that no one was available to help her, so they suggested that someone else show up in 2 days...and it would mean that I have to pay 25% more.... When I said that i was not the price we agreed in the beginning, the manager said, that he thought that house did not need much cleaning????!!!!! Anyway, when I said that I am not willing to continue with them if this is the case, he agreed- not a single apology. Needless to say that I slow girl who showed up disappeared without even saying bye. I do not mind paying, but I need reliable service. read more

I called Vanda at 5pm last night and she was able to send two people over at 9 this morning. They were here less than 2 hours and I am SO THRILLED at the job they did. I am just walking around with my jaw dropped. I feel ecstatic -- every little spot I look where they might have missed.. it's been cleaned. It's amazing. They even took out the garbage, brought in the mail and put it in a nice pile, and folded the end of the toilet paper like in a hotel, hehe. Also, they're very reasonably priced. I highly recommend this cleaning crew! read more

We have been using Vanda's House Cleaning for almost 2 years. We started with a move out cleaning and now we are regulars. They come every 2 weeks. I love the fact that we can text message to confirm our time and that they are very flexible we can change our day between Monday and Tuesday. Becuase we do this, I don't mind that they can sometimes be 10-20 mins delayed. They do an amazing job on our HUGE and cluttered house. We also have a dog that is always in their way. Our priority is the floors, kitchen and bathrooms...they do a great job. When we have an additional task...changing beds or washing walls they still get everything done. We are a cluttered family with 2 kids and everytime they do a great job! read more

Well, it's true that Vanda's gave me a super-clean apartment. Really solid, good job. But: do you know how they did it? With paper towels. That's right. No rags, no sponges-- I watched the woman (not Vanda herself) clean my tub w/ paper towels. And when I came home later (I left for most of the time she was cleaning) there was a wad of wet paper towels the size of a soccer ball in my trash. Now I know that she never said they were "green" but I just can't get behind that much unnecessary waste. read more

OK, so I just hired these guys to clean my house and they've only come once so far, but I was thrilled with the job they did for the price. My stove was so clean I actually gasped when I saw it. Also, Vanda seems really nice and has a super cute baby. Admittedly, that might not be important to some of you. read more

I just moved in SF from abroad. I am used to people who work fast and good. I am also used to prices much lower. In Europe, a house cleaner is paid 10 euros per hour (ie 12 dollars per hour). I had already done a good cleaning of my new apartment but wanted a real professional, thorough BIG cleaning. I called Vanda explaining to her the situation. She was nice enough to give me an appointment for next day, which I appreciated. When I called a 2nd time to confirm the hour, I asked more precise questions about the number of hours for the cleaning, how many people would come etc. She was very unclear, telling me "I have to check ". She did not call me back to let me know. Only one girl came for the thorough "move-in" house-cleaning. She started by having lunch in my kitchen. Ok, she asked and I said yes. I did not want her to starve. I wanted her to be efficient. Although I do not find normal to have to watch her having lunch before she can actually start doing the cleaning I am paying.... 120 DOLLARS!!! Then I pin-pointed some small stains I wanted her to remove from the interior of a closet. She said no. "We do not do this kind of thing, only exterior". Eventually, she started working. She was rather slow, sloppy and quite obnoxious actually. I had asked her to dust some parts of the ceiling where there were small spider webs. She made a huge drama out of it. "Oh, I cannot do that, I cannot climb on a chair... Oh, my arm is not long enough...". She even asked my husband once I was out of home "Oh, could you help me?". Bewildering. She stopped "working" exactly 2 hours after entering our home. So this was including her lunchbreak. I am sorry to be so negative, but all this together, I can only say that the service was not good and that the house-cleaning was 100% non-professional and sloppy.Should I even mention the fact that for such a lousy job, paying $120 to one girl only is ABSURD? One advice : we should all work at Vanda's Housekeeping. You are overpaid and do not need to work a lot. You even get to try different kitchen tables with your lunchbox. That could be entertaining. I know I am probably being unfair to other employees of Vanda's Housekeeping. Perhaps some of them are actually professional. Just stay away of the one I had. BTW, I am DELIGHTED to have found another house-cleaning service. I explained what I was expecting. Three very sweet ladies came. They spent 3 hours cleaning the whole apartment and they did EVERYTHING I had mentioned, and much much more. From ceiling to refrigerator. Inside & outside. I paid $100. Next time they'll come, it will be $60-70. Do I need to add something more? read more

Vanda's service is totally professional - the first time, Vanda and her team show up in their groovy Vanda-mobile, replete with graphics and logos. They move through the house like Napolean's army, eliminating all dust and dirt in their path. Subsequent visits are more laid-back, with just one or two cleaners visiting each time. They're pretty thorough, very professional, and very responsive. They sometimes miss a spot here or there but overall a really good job and very pleasant to deal with. Very reasonable prices too! read more

I am a current vanda's customer. She is a nice lady, and very fastidious about appointments. Like some of the other reviewers, I too paid $120 for the first visit, which was dubbed "deep cleaning". I live in a one bedroom, one bath apartment that is generally very clean, so I thought this was excessive, but I paid it because I needed a new cleaning service to start. The "deep cleaning" was just an average cleaning, like any other, so in that regard, I feel I overpaid. Subsequent visits were $80 each, for two people for two hours of cleaning. Still expensive, and to be honest, the cleaning is very mediocre. I find myself instructing the cleaners on how to clean things, and to clean more thoroughly. One of her regular ladies is constantly on her cell phone talking while cleaning, and this seems to affect her thoroughness and efficiency. The young man who often accompanies them is VERY slow and inefficient, so it effect, you only really get one person cleaning the house. Many things are often left uncleaned and unattended to (under couch, kitchen counters, floor corners). In short, I don't feel Vanda's cleaning service is very good, just fair. I am currently looking for a new cleaning service. Very late today. Perhaps not coming but no notification or word??? poor service. inconsistent all around. read more

I have been using Vanda and her team for over a year, and my neighbor has used her for a couple of years. I am very happy with her service and look forward to coming home after she has been there. I have used half a dozen cleaning people before her and had a problem with stuff being broken or stolen, believe it or not. Since switching to Vanda none of my many knick knacks have been broken, none of my makeup or beauty products have been swiped, and my house meets my mom's cleanliness standards. Vanda does take her time and is here for several hours, and it shows. read more

Only 1 person showed up- which was a bad sign from the start. In addition, the cleaning tools were not at all heavy duty- and was unable to get dirt out of common kitchen/bathroom floor tiles ( We use a hoover dirt buster all the time, which does much better). I would not reccomend for heavy duty cleaning at all- maybe for lighter cleaning/dusting. read more

The good: Vanda is nice on the phone and she made a next day service happen. The guy that dropped off the cleaner was cool and asked for specifics. The lady that stayed to clean was nice. The bad: The actual cleaning was sub par. It was not for lack of effort, the cleaner was cleaning and did not complain when I asked her to redo some things. She just didnt know how to properly clean and that's lack of training. For the fee that I paid, I basically got a good head start at cleaning the place myself. To her credit, she got to everything in my 800 sq foot 2 BA loft. But, it was mediocre to bad. Tough to say that about nice people but that's Yelp. read more

Ok, so I have never indulged in a house cleaner, but for $120 and 6 hours later, my house looked better than when I moved in!! They were completely trustworthy and got 3 dogs worth of hair off my velvet couches!! I have just scheduled them to come again - They bring there own cleaning stuff, but are not very green. read more

Full disclosure: This was a few months ago, I have been busy with medical matters, but here is my experience with Vanda's cleaning. I, too, hate to be negative but I had a bad experience with the people whom Vanda sent. One was supposedly an experienced supervisor, the other a trainee, and the third in the middle. I signed up for the "deep cleaning", but after only three hours of cleaning a two-storey house, they announced "Okay, we're almost done!". I went to check. I came downstairs to find that they'd just taken my kitchen dish brush (used to clean plates and forks) and were using it to clean my fireplace. The supervisor replied to my shocked stare by saying that her boss had told her to take my brush and use it. The junior person got very huffy with me because I went into the bedroom and found areas that were still caked with dust or grime, but she cleaned it. I went back to check again, and found another area that was still filthy. I told her about it, and she got even huffier. Her attitude was, like, "Okay, I cleaned what you pointed out - can we GO NOW?". Then they were making mocking faces because I made a mistake regarding the location of a brush I had told them to use. I said "It's upstairs", then they gleefully corrected my mistake with mocking faces. Then later, in the kitchen, I found that they had taken all my forks and spoons and *placed them on the floor* while they cleaned the insides of the drawers. They announced the kichen was clean, I got up to check the top of the cupboards and scraped about 1/4 inch of grime on my hand. Anyway, lots of this sort of thing. When the crew boss came to pick up the cleaners, I tried to take him to a private room to discuss my complaints, The cleaners very bossily tried to follow us, and I had to tell them strongly to stay. The guy was very apologetic, and sent ONE cleaner for free the next day. She kept exclaiming over how bad the previous crew's cleaning job had been. But, although better, hers was I would say bad too, I later found layers of dust on upper shelves. I worry about the fact that the "supervisor" cleaning person exercised absolutely no authority over the other cleaners, didn't tell them what to do, obviously didn't rein them in. And that she told me the boss had said she could take my kitchen brush. Was she lying? A long-time employees who lies easily? And if she wasn't lying (which I doubt) , where does the boss get off telling people to use my stuff? Again, I hate to be negative, but Yelp is for warning other Yelpers as well as for praising good services, and this was my experience. read more

dissappointingly, Vanda's team has not been able to keep up the high quality of their initial service. Vanda is a great person, honest, trustworthy, thorough, but the team she continues to send out no longer does a good job, partly due to a language barrier, they are continuously late and no longer thorough. unfortunately, this is the update. sigh. read more

I LOVE Vanda's team. They come in and make my house super duper clean. They are very quick, and they also don't mind my dogs going crazy either...which always means a lot to me, esp. since my dogs are bark-crazy. Love you Vanda, can't wait for my house to be clean tomorrow! read more

I used Vanda's Housekeeping for over a year before deciding to part ways. The first visits were 5 starts - the house was spotless, which is a challenge since we have 2 cats, 2 kids, and are not the neatest people. After that, things took a pretty dramatic turn for the worse. Vanda's team broke several things, ranging from vases to our stove. They charged us $200, but were there for 2 hours max. There were dust bunnies behind the doors, lots of little kid fingerprints on the glass doors, a puddle of old coffee hiding under the coffee maker, hair in the bathtub drain - ick. I had her come back to redo the cleaning more once - like when there was still orange juice that spilled that morning on the floor, and when my toddler's dried up rice was still on unvaccuumed dining room carpet - and she was both apologetic and professional about coming back the next day. Like I said, I'm not the neatest person, and I think my bar is relatively low. But spending $200 and coming home to still-dirty house just got to be too much expense and too much of a let down... read more

I would not recommend Vanda's Housekeeping to anyone. I used her for about a year with no problem. Then one of her employees, who does not speak English, broke something. The housekeeper called Vanda, who explained the situation and said that she would promptly fix it. It took months to get the appliance replaced, and Vanda explained there was a miscommunication with her employee, who did not realize that she was expected to replace it, etc. etc. She apologized profusely and I agreed to hire her again. After this problem Vanda came herself to do the cleaning. She broke something her first time here. I was a bit surprised (irony, anyone?), but I viewied it as an opportunity for Vanda to show that in fact the last problem we had was a fluke, etc. She agreed on the spot to replace the appliance within a week. But she didn't. Despite a dozen phone calls back and forth, it has been over a month and I still do not have a replacement. Finally I had to say "Vanda, if I don't receive a replacement soon I am going to have to leave negative feedback about this on Yelp". That was two weeks ago. I expected her to care about the spector of a 1-star review. I'm surprised that it did not motivate her more. This is my first negative feedback about anyone on Yelp. But really I feel the need to warn people. When you hire a housekeeper you let someone into your home. I don't mind that an accident happened and something broke. I mind that it wasn't fixed in a timely manner, and that I am in the role of prodding someone to do what is obviously the right thing to do (replace it), especially after she agreed to do so. For this, I recommend that you go elsewhere for your housecleaning needs. read more

Way too expensive for the quality. I paid $120 and they left dirty dishes in the sink! Vanda showed up late to my apartment with 2 people who did not speak English. I wrote a list of what I wanted done (I'm tidy and everything was in it's place, but I hate to mop and scrub.) Vanda translated and left. By the time she came back, 2 hours later, the cleaners were packed to go but they had not: - scrubbed the shower - cleaned the couch - washed the windows - done the dishes (1 pitcher and 1 tupperware container) - dusted the 2 lamps I noticed the shower and couch before they left, so they went back and did those. Sadly, in the chaos, and awkwardness of having other people clean my home, I missed that they had not done the dishes, washed the windows or dusted the lamps. And here's what gets me: they cleaned the sink but did not wash the dishes! They scrubbed the toilet but did not clean the shower. They cleaned the armchairs but did not clean the couch. THAT IS JUST SLOPPY. I expected a lot more for $120. Other house cleaners have to be better than Vanda. Find them. Oh yeah, I am a very tidy person. The place was neat when they arrived. I expected a deep cleaning and did not get it! read more

i've been using Vanda's cleaning for about a year now. I call them on a day that I'm working from home, she checks, and lets me know if someone is available that day. I love the flexibility and also the price. we have 2 cats and a dog, and our house is always full of hair. All I want is a clean house, clean carpets, clean bathroom, dusting, etc. I am not super finicky about extra clean, and I think Vanda's team fits the bill for me. Couple of things to note - they will throw away anything that looks like trash - so if you have a rack where you store mail - let them know that you dont want them to throw that! and i am not sure if they understnad the concept of green/blue bin - coz they just throw everythign in trash. but thats fine with me - i do enough recycling otherwise to not get too upset if it doesnt happen one day. oh, and of course - they dont use green products. but i'm sure if u supplied your own, they'd use that. i've just been too lazy to get supplies.. btw, they do get their own supplies of towels, napkins that they use to clean with. read more

Called Vanda at the last minute and got an appointment. I was moving out of my apartment and the whole place was just plain dirty. Vanda's crew basically gutted the place. When they finished, I couldn't believe my eyes. It was so clean..like the first day when I moved into my apartment. Vanda's crew was definitely very awesome and kind. I would definitely hire them again and recommend them. read more

My Roommates and I hired Vanda's housekeeping for a move out cleaning job. We agreed upon $140 to clean a 2/1 unit. This was suppose to include walls, floors, ceilings, behind major appliances, basically an all inclusive deep cleaning job. They were on time and friendly; but there was a language barrier. Two ladies came for only two hours and did only the basics. Walls were left dirty, they didn't clean behind major appliances, and the oven was left uncleaned. After they left we had to clean ourselves. When you pay top dollar, you expect premium service, which we did not receive. read more

horrible customer service! the first time they came, the guy that came with the cleaning person had a fit because i asked him to use my own cleaning products. actually slammed my door on the way out. the cleaning itself was good and joanna (the person doing the cleaning) was super nice. so i ignored first impressions and made another appointment. for my second appointment, i called to remind them the day before. even with the reminder, they were nearly an hour late. when i expressed my concern given that i had a tight schedule that day, the customer service did not get any better. in fact it got worse. vanda was absolutely rude. not one apology but a lie: that the cleaning had there on time and i was not the one available!?! i rushed home to be there on time. made sure they had everything they would need. canceled a later appointment to accommodate the lateness and get attitude?! you can't run a business and treat your customers like shit. particularly when you are the one who keeps messing up. read more

I didn't want to put any stars, but it wouldn't let me. How can anyone run a business this way ?? I've tried her service twice. I will not be treated like this again. The first "appointment" ( I put it in quotes because they don't understand what an appointment is), they didn't show up. After several calls to Vanda's cell phone, she called me with some bizarre story about losing her cell phone. Even though it was over 2 hours late, she sent 2 women who arrived in a filthy, dented car. Neither of them could speak English. They worked very slowly. My laminate floors were not very clean at all. They spent more time arranging my nail polish on the dresser than cleaning the floors. Silly me, I decided to give Vanda the benefit of the doubt, and I made another appt. They never showed up. I called Vanda. She was clueless. She didn't know where the cleaners were. She said she'd call me back. An hour later I got a call from some guy saying that Vanda had hired him to try to fix her problems !! OMG, how ridiculous is this !! Never, never again. I tried to be fair and try a second time, but no more. PLEASE, people out there, do not waste your time or money. read more

Five stars to Vanda's for coming through in a pinch. In desperate need of a housecleaner I turned to yelp and found Vanda's. Though the clean could have been, perhaps, a bit deeper , Vanda's came through with SAME DAY service. read more

Vanda's crew does a great job--the only thing holding me back from five stars is the two times I've been stood up. To be fair, This wouldn't be an issue if I felt okay making a copy of the house key. Overall very good and recommended. read more

Vanda's team does a great job cleaning our place and her team is very trustworthy, which is important. We have a lot of wood floors and two cats so fur ball tumbleweeds are abundant! They keep our floors and house really clean. She is also flexible when we need to change a cleaning date or cancel for whatever reason. Her team has been cleaning our place for 2+ years now and we have been pretty pleased overall. read more