I just had the worst experience with this dealership and their false advertising. Online, they offered a Toyota Tundra Platinum demo unit for $48K. I contacted Josh, the manager, during the day to verify the vehicle and was told is was onsite and available. Driving an hour to the dealership, I discovered the "vehicle" had been upgraded with lift kit, tires, wheels, etc. and was not $48K, but $74K. The only explanation offered by both Josh and his director of new car sales was that the internet price was just the base price for the demo unit. I call it what it is, false advertising and an unscrupulous business practice. I will never do business with Vandergriff Toyota or any related dealership and suggest you steer clear as well. read more

Great customer service! We really enjoyed working with Mike Stinnett. He was so much help! Thank you Mike, we are beyond happy with our new truck! read more

Super easy and smooth experience. Our salesman Marcel Leyva was genuine and easy to work with. We came in knowing what we wanted, through USAA's car buying program -- he helped us finalize quickly. We closed with their finance department in cooperation with USAA, via conference call and my working on my surface. The finance man was young and sharp. This was his first USAA purchase. He couldn't have been nicer nor more appreciative of the new experience. Easiest car purchase ever. read more

Almost 4 hours to change the oil on my car. No notification before hand on the wait time. Asked what the problem was after waiting two hours, and was met with total confusion. Magically, after complaining, my car pulled into the service garage. How long would I have waited hadn't I spoke up? Complete waste of my day. Try to avoid this place if you can. read more

I wanted to say that I am very unhappy with your company and your sales practices. I drove all the way from Oklahoma City looking to purchase 2 cars from your web sight. I talked to Mike before I got 30 minutes out and he told me both were still available and 2 hours later when I arrived I was told they didn't pass inspection and he couldn't sell them. In fact, there were 8 cars on your web site under $4000 and not one of them actually existed for sale. I wasted 7 hours and nearly $100 in gas because of your bate and switch sales practices. There is no other way to look at it. You have nearly a dozen cars for sales on your site that's cannot be purchased. I'll give you this one opportunity to right this horrible customer service before I begin posting my experience everywhere. These are the fact and Mike was me because i inquired about the car online that I wanted and told me it was still available. And you use the word integrity on your website. SHAMEFUL read more

Used car sales staff basically lied to my face, took a deposit, then claimed they don't take deposits. Then the sales manager came on the phone and was basically an a-hole,said too bad, we don't take deposits. Typical used car salespeople. If management is that bad pre sales, I can only imagine how bad they must be after the fact. read more

STAY FAR AWAY!!!! After shopping for a long time for a vehicle, I was sure I wanted an 08 Jeep Patriot I found at Vandergriff. Internet price was 11900 when my husband and I went in to talk numbers, I told the salesman right off the bat we would have to negotiate the price, he left, came back and said his manager told him there's no way the price was negotiable at all. We told him if that was the case we would leave...his response was, "Okay, well come back if you decide to." Really?? I guess they didn't want to sell a car as bad as the next place would. We decided to go back the next day and speak with someone else to negotiate because I really liked the vehicle. He was able to bring it down to 11400, but added nearly $3000 in NON NEGOTIABLE fees (gap ins., warranty, etc.). When I decided to go with my credit union to finance and not their high interest banks, he suddenly changed and got mad and told us he misunderstood his manager and that the price would have to stay at 11900, not the 11400 he quoted us. They are full of BS and will try any way to drain your wallet. They tell you the BS that they are not making any $$ off the sale blah blah. They don't want your business, they want your money!!!! read more

Do not go there！！ Ripped off 5000 of used car.And sales do not care about you at all.Engine light on after 7 days，they do not care.I will never go back，Never trust TOYOTA.Again people，do not go there，do not waste your money. read more

My husband and I had an EXCELLENT experience purchasing a Highlander with Myleshea Lewis. She was incredibly easy to work and helpful on email. When we came to the dealership, she was informative, professional and laidback where I didn't feel uncomfortable. We were somewhat dreading buying a car because of concern for bait and switch tactics but with Myleshea, that was never the case. I would not hesitant to refer friends and colleagues to her. We would definitely contact her again when we need to buy another car. read more

Do not go here for service. I made an appointment online yet after I arrived and waited for 1.5 hours, I was told that the dealership doesn't honor appointments and Toyota shouldn't allow you to make them. I then sent an email to the service manager to express my disappointment and he couldn't bother to follow-up or respond. Clearly this dealership doesn't want my future business for service or to purchase a car. There are plenty of other Toyota dealerships in town, I will definitely be going to a different one in the future. read more

I've never bothered to write a bad review but I really wish I could give this place ZERO stars! Last week, my 2015 RAV4 was due for a 10,000 mile check up. I've never been to this location before so I decided to call for an appointment. Not only did they not schedule me, they didn't bother to give me a call back to let me know they needed more information in order to get me an appointment. When I showed up for my non-existing appointment, Bob Brett was extremely rude and was not at all helpful. After I told him I couldn't wait 3-4 hours and that I'd rather make an appointment to come back another day. He giggled and said "sure but even then you'll have to wait 4 hours. You already have your laptop out, might as well wait." He continued to repeatedly asking me what time/date I wanted to come in, even after I repeated myself 3 times (if not more) that I wanted 2 PM. He then wrote a number '2' on a sheet of paper and said "done." I was very skeptical of his actions but I left anyways. I called back the next day to check if Bob actually put me down in the system...turns out he never did. I'm not sure because I was there for a free service or because I look like I'm 15 (which I'm not) - but I definitely did not get the respect that I deserve. P.S. I'm okay with waiting 3 hours if needed but I'm NOT okay with shitty customer service. read more

Do not buy from this dealership! Worst service! Finance guy sold me on the used car extended warranty telling me it was bumper to bumper coverage but when I called to get some items fixed, the company said that those items were covered. They scammed me to get the extended warranty and when I originally asked about getting something fixed right after I bought the car because it was already broken they kept promising my salesman would call me to get it fixed.....never heard from him. I left my garage door opener in my car that I traded in, and I asked my salesman if they could mail it to me since I lived 45 minutes away and he said no! all the little small customer service steps that keep customers do not exist at this dealership. They want your money and they never want to see you again. read more

Very disappointed with this dealership in all honesty. I bought a car at the beginning of the year and I got it with my husband and they didn't approve his income the first time even after showing checks that have been accepted by previous dealerships. Then after that we had to go back and resign another contract because "there was an error with the first " a month goes by and they call me saying how I had to go in before they take my car back how me and him had to resign the paperwork but he was at work so I asked if I could sign them for us both and they said yeah he'll still be on the deal (they lied to me ) so I argued with them on taking him off without my consent and lying to me ... then the last time I signed I was told would be my last time by shack how nobody would bother me my deal went through already they just needed me to go sign new paperwork because I got my monthly payment lowered ... two weeks later I get a call saying they are threatening to repo my car now if I don't take it back ... I go up there spend almost a whole day trying to solve it all I question why didn't anything go through ? If I have to take my new car back I want the car I traded in and they have already sold it. Very upset with this dealership seriously. read more

Had a great car buying experience at Vandergriff Toyota! Kennedy and Chris really went over and beyond and made sure I was happy with my purchase; I test drove multiple cars, asked for multiple options to play with my payments and they never made me feel pressured, they found every rebate they could and got me the most bang for my buck. I got more car than I anticipated and a more than fair price on my trade in. I highly recommend checking out Vandergriff Toyota! read more

I bring my wifes car here to get serviced because they do quality work! The staff is very friendly!

Luis Viloria was very courteous. He made sure my car was in and out in one day for a recall repair. Plus, I got a discount on my oil change and my car came back washed. read more

They should go ahead and close the service department because nobody wants to work or help you out. Been sitting in the garage waiting for them to even come out and acknowledge me and they all just sit in the windows and stare at you read more

The used car department totally wasted my morning , and made me miss out on another vehicle that was sold 10 minutes before I made it to the other dealership . I went to Vandergriff Toyota to look at a Avalon listed for $28,900 . After going in to get the numbers , I was faced with a bill for $36,000 out the door . They said there was a $4500 fee for certification . WTF There was nothing said about charging anything extra , except title tax , and documentation fee, in the ad on Autotrader . False advertising . read more

I purchased a vehicle from Vandergriff Toyota and was sold a Bumper to Bumper extended warranty. I was told to worry about nothing because it covers all the repair costs of both parts and labor. I thought cool, and then something happened where I needed a visit to the service center. It was a nightmare trying to get answers/help from Vandergriff when I tried contacting them after I was told by the extended warranty company my policy did not cover everything like I was told. The process was dragged out by Vandergriff and required constant follow ups by myself. In the end Vandergriff told me that there was nothing that they were going to do for me and they were sorry. Basically told me to go fuck myself. Upset, I paid the repair bill in full and went about my business with $600 less in my bank account. I was going to follow up with an email letting Vandergriff know how disappointed I was with the way things were handled but decided to let it go and it wasn't worth my time. Then I get a @mention on twitter from Vandegriff asking how everything was going. GFY read more

I've been here twice to get my oil change. I have Toyota ext. warranty & I've made an appointment each time. Even with these arrangements, it has taken 3 hours each time ! This is ridiculous & I know next time NOT to purchase the ext. coverage to get these free oil changes. Jiffy Lube is 15 min and I'm on my way. I'm tempted to for go the raining free changes and go to Jiffy Lube for the difference in time. Why get an appt at Vanderbilt , which are given out every 30 min, if it means nothing as far as quickness of service. Very disappointed in their service department ! read more

I am very pleased with the service I get every time I go here. This place was my first real car buying experience. I was in and out with a brand new car within an a hour or two (Would've been A LOT less if there wasn't a small typo issue that took a lil while to correct, but no worries). But they were great! They honored all the discounts and pre-negociated prices I found online with NO issues or haggling. I never once felt like being pressured to buy anything I didn't want to, they just sit back and have a normal conversation with you and give you professional help and advice! I was so impressed after I purchased my first car from here! I took my father along with me since he's has a lot more expreience with buying cars. He actually told me in the beggining of my car search to go to a Vandergriff dealership and stop wasting my time looking elsewhere. He was right. So he was happy I went with this first recommendation and again was impressed how easy it was for me as a first time shopper. He basically just sat back and nodded his head the whole time in agreement, and trust me, my dad is a VERY picky and hard to impress shopper. So his approval is GOLD. I'd HIGHLY recommend going here because honeslty I've been to other dealerships around DFW to get my service done and OH MAN! Those other dealerships are grungy, rude and sales vultures. These guys are professionals! GO! read more

I always have to wait at least an hour for my oil change and they told me I needed brakes had me wait another hour on top of the hour I had already spent for my oil change and did not even have the part. read more

My buying experience at Toyota Vandergriff was excellent. I was indecisive and wanted some extra time to think about my purchase and my sales rep Mike Ikhiede and his manager didn't force me or make me feel uncomfortable like other dealerships had done in the area. Thank you for all of your help Mike and we will be coming to you for our next Toyota purchase in the future. read more

I didn't purchase my Toyota here, but I did take it to get serviced. I understand Monday mornings are crazy. I'm a relatively patient person. However, after 2 hours and 15 minutes of waiting (did I mention I made an appointment?), my patience was thin. The advisor was quite pleasant, but logistically, I feel like they could do better. Don't come here on Monday morning to get your car serviced expecting to be out in less than 2 hours. read more

If it was up to me I would review with no stars, I've been there for oil changes, the first thing as soon as you pull up in the service center is a pretty girl from an external company asking if you have full cover insurance so you can replace your windshield, she doesn't work for the dealership but it's ok, just tell her to take a hike, then the service guy comes over, I told him specifically that I ONLY needed an oil change, he came back with a list of 'suggestive' maintenance issues that they could take care of right then, after you say no thank you I just need an oil change and I'll be on my way they make you wait 3 to 4 hours, the price is outrageous, listing the labor cost extremely high, but ok, I go to pay and the ladies taking the money disrespect the service technician in front of me arguing that some things he should not do and just stupid stuff to make him look bad in front of me, while taking payment they still kept their negative comments about the guy among them, weeks later i needed a new part replaced in the car, i got quotes from many places the part cost about a couple hundred dollars, and most places would install it for about 100 bucks, i had to follow the wife's advice and landed in toyota vandergriff to end up paying over one thousand, when i saw the bill i noticed the highest charges are for the labor! Honestly? Who was working on my car? NASA aerospace engineers??? thank you Vandergriff but I will drive somewhere else And I will never let you have a single penny from my pocket. To everyone reading this, please ask for a detailed estimate of any service including the labor cost, they will rip you off for something as simple as an oil change. read more

I've sold cars, grew up around a Used Car dealership and have purchased cars. Worst. Experience. Ever. The new car manager came off as a sleezy dude who lied so much that I couldn't take it anymore. Had to walk out. Not worth it. I've been around some bad sales people and sales managers, but this was the worst. The sales person (Carlos) was a nice guy. I feel sorry that he has to deal with such slimy sales tactics. Will never be back to this place and I'd urge others to not do business with this company. read more

I bought a 2006 Tundra SR5 new from this dealership. First couple years were great. I noticed during the oil change in the third year they put regular oil in it instead of the usual mobil synthetic oil. They argued there never was synthetic in it but I didn't have proof. I also have a dash cam and security system in it which was always mysteriously turned off or blocked. I told the manager about it the first time it happened and he reassured me the employees were not to touch any of the customers belongings. It happens every time I go there. They unplug the camera as if they don't want to be seen. I've been to Auto Nation with my wife's car and no one blocks or turns off the dash cam or tries to block it. read more

Great customer service and a friendly sales staff. The management here is also helpful and very accessible. Dealership is modern and well appointed. I just had my car in for service and enjoyed a great work station complete with outlets and a USB charging port. Got work done while I waited. Excellent experience. read more

The worst nightmare. I bought 2011 highlander from this dealership and I brought the car back for some defect. The service department did not want to fix it. I have to bring to Toyota of Grapevine and they fixed it for free. They just want your money not the service after that. BEWARE read more

I'd like to say first off do not buy the warranties from Vandergriff Toyota as they will not honor it. I purchase a used vehicle about 1 month ago and my engine light is already on. When I inquired about the vehicle I was met with scoff and rudeness, The warranty will not cover my vehicle issue and I must pay in full $525. Normally, I would not find this to be an issue. However, when adding an additional $2500 to my purchase price it borders on a scam. I will be filing an issue with the BBB and Consumer Reports to make my issue aware to whomever I can. Please do not buy the extended warranties or used vehicle from this company. If it breaks like mine did in a month, you will be without a car. I only have 1 car and unable to get around unless I rent a vehicle or borrow a car. read more

Terrieble liers! We called yesterday about Toyota Sienna to make sure they have it because we drove for 6 hours to get it. They said they have it. 20 minutes before the close my husband called again to make sure they still have it and they did. We arried at 10am to find out they "sold" it and the sales person denied that she spoke to my husband when he called the second time. Liers and Scamers!!!! read more

We loved buying our vehicle here! Mike Gamble was really nice and on our side when it came to negotiating the trade in price. Very professional staff that wants your business and wants you to leave there happy!!! We left with the car we wanted for the price we wanted...#winning! read more

My mother just moved back to Fort Worth and she was needing a reliable car.. What's more reliable then a Toyota?? So I looked up a few dealerships and felt the most comfortable with Vandergriff, I called and talked to John Thai, they had a 2013 se certified pre owed Camry that was very well priced! It took no time and nothing out of pocket! read more

I bought my brand new 2016 Tacoma from Vandergriff and couldn't be happier. I had a small issue with a key fob and Nancy Goodwin my service advisor now for the 4th truck and 3rd year was spot on as usual. What an asset that woman is to Vandergriff. Im a busy professional and dont have time to worry about small vehicle problems and Nancy always takes care of everything including arranging for a vehicle for the day if need be. Dosent get any better than Nancy Goodwin at Vandergriff Toyota !!!! HELLYEAH !!!! read more

John Gollie is the best. Set up a meeting with him. We left the dealership very happy and satisfied customers. We had a great deal. We traded in our 2013 Toyota Sienna XLE @20,000 miles. Will definitely miss our van but truely satisfied with our 2015 Toyota CAMRY SE. Looking forward to doing business with John G. and TOYOTA VANDERGRIFF. We might see him again before the summer is over. read more

The salesperson was nice but the staff is pretty unconcerned. There is better service out there. I purchased a pre-owned vehicle from Vandergriff Toyota on 06/07 and while I received a stellar deal on the vehicle because I'd done my research, the make-ready was completely sub par. When I purchased the vehicle I told the salesperson there was no rush on the turnaround (since they had just received the vehicle in as a trade) as not only would this be in second vehicle but I would be leaving it in the Dallas area until I returned in a few weeks. I came to pick up the vehicle only to get it back to my home realized the interior of the vehicle still extremely dirty. There was still significant debris underneath the seat (including a large piece of what appeared to be blueberry scone), hair all over the car, and stains on the rear seat which could have been shampooed out. And while I should have noticed on the test drive the tires are horrible. Not only should this have been noticed and addressed in the certification inspection, but since I notified the salesperson that I was returning in the vehicle to Atlanta you think someone would notified me that the tires were issue as a courtesy. Even though I read some pretty bad reviews while I was waiting to be serviced, this is really not what I expected from Vandergirff. I teach customer service for a living so I guess its just training material at this point. But my advice is you can get a deal on a car anywhere if you do your home work...may as well go somewhere with better service. read more

Unfortunately... this is hands down the worst Toyota dealership in the metroplex. What other reviewers say about bait and switch is accurate. Every horror story you have ever heard about a sleezy car dealership can be found here. Completely ignore the prices you see on their website. The end price will always be $3000-$6000 higher in order for the dealership to make more money. I can't say this enough! Save yourself the stress and anger you will harbor for years after the purchase and just go to a different dealership that will treat you with respect and honor their prices without all of the sleezy add-ons. And if they promise you anything in an effort to close the sale... DO NOT BELIEVE THEM! Once the deal has closed they will continually string you along until you become so frustrated to the point that you accept the fact that they are never going to honor the promise. The negative reviews on Yelp for Vandergriff Toyota are not just a bunch of people frustrated with a small thing here and there. They speak truth to the whole experience and consequences when working with this dealership. read more

Had both of our cars serviced at Vandergriff Toyota on 12/27. As always, Ryan Parker, our preferred service rep, was great. I love dealing with him, he answers all my questions and makes sure that all the maintenance points are checked to keep our 9 yr old vehicle in good mechanical condition. Also, took care of the Zaktek treatment for our other vehicle, not a Toyota. How great that is, not having to go to Grapevine for that service. If you go to Vandergriff Toyota, see Ryan. read more

Where do I begin. I had my car serviced there once, maybe twice. The only thing convenient of them is that they are close to my home. However, if I had the time, I would drive clear across town for the same price and service.. BETTER attitudes though. About a 2 months ago, I called because my Toyota key fob stop working. I wanted to take my car in so they do what they needed, but I called for a quote. The lady said she was going to call me back, NEVER DID. So benefit of the doubt, maybe she was new. I called again just 10 minutes. Needing a oil change. air filter change and of course my key fob still. I talked to Nancy. She was okay in delivering information however, her way of deliverance was not welcoming. I asked for an appointment for everything because I am at work. I also asked for a wait time. She provided the information, said she can make an appointment. I just didn't take the appointment because I was not comfortable with her. I said I would shop around. I called back within 10 minutes and got a guy. I explained again what I needed. He said we don't have any appointments for the things I needing. I told him what Nancy said, he said "We don't have appointments, just come in!" No sir. I will not. Not with that attitude. I contacted AutoNation of Toyota in Arlington on Wet Wild Drive. I got greeted with a smile (I could hear the way she talked) I explained what I needed and the latest I can come in. She asked what time is good for me. I said anytime after 5 so I can just wait for my car. She said 6, got cha down. We'll be waiting for me. I loved it all. Simple to the point and nice! We even shared a laugh. I won't be going to Vandergriff EVER again. Maybe for the free water. If I am in the area. That's all they are good for :) hope this helps someone. read more

I have no idea where to begin.. this review is solely based on my experience with the service department . I was invited through an email to write a review on my experience so here it is... I came in with my with mother in law, for routine maintenance . Now my issue is not with my advisor , he was great. But more so the way things are run.... disorganized, chaos... when the problem is not employees themselves , rather the bigger picture who is there to blame ? Whoever is running this department needs to take a crash course on customer service , and communication. I mean read the reviews... I'm not the only person that has noticed the downfall in this department over the past few months . Not sure why they continue to give the lady running this department second chances . I've been a Vandergriff customer for years . Never had an issue until the beginning of last year , and it was always the service department screwing up . And btw , the " director" of this department sits in that glass office all day , on her phone , or taking a smoke break every 2 minutes . My mother in law and I would have loved to have a word with her but obviously she was unavailable . GET NEW MANAGEMENT AND FIX YOUR SERVICE DEPARTMENT . Also reviewed a call from a nice woman about taking a survey but my god... their speel sounds like something out of a Novel. It's WAY TOO LONG , please just get to the point and stop reiterating the same question. Not sure who's bright idea that was, but I nearly feel asleep waiting for that call to be over with. read more