1 Star - Only for arriving on time, otherwise zero…read more If you don't want to read the long review: Extremely unprofessional, overpriced, failed to unclog the drain, and tried to upsell unnecessary major sewer replacement work with another company. I moved into a 1960s-70s home and soon had a basement main drain clog. I chose Allen's Plumbing based on their high ratings. They arrived on time but immediately began criticizing my real estate agent and home inspector, boasting about decades of experience. He spent less than 30 minutes with a snake, claimed it could not go past 50 ft, and pulled out only a small amount of debris and fine roots--about the size of a fist--yet dramatically acted as if my sewer was severely damaged. On-site, he pressured me to call my agent, rudely criticized them over the phone, and claimed I had only two options: dig up the basement or the yard, costing about $5,000. He insisted the pipe was broken and needed replacing, and charged $265 for the day's "work." He then called in another company with a camera (Kowski's Sewer Service), quoting another $250. This second company was equally unprofessional, failed to locate the blockage, and suggested I check with insurance about replacement. They also damaged my drain plug and left a filthy mess. The next day, through my teacher's contact, I hired another plumber--professional, clean, and determined. He used a snake to go 100 ft, removed a long arm's-length mass of debris, and found the real culprit: a clump of wet wipes. Problem solved without any pipe replacement. Clearly, my pipe was not broken. Allen's Plumbing exploits customers' lack of technical knowledge to push unnecessary major repairs. This is unprofessional and shameful. Businesses like this will not last long. I will continue to post reviews and file complaints on other platforms to warn others and prevent more people from being deceived and losing their money.

Tom was more than helpful with a sewer backup in my basement. It turned into a bigger problem with…read morea portion of my sewer line broken off. Tom fixed the sewer backup as well as the sewer line and worked with my insurance company. He was on time, straight forward, wrote up the quote for the sewer line repair and all it involved. He ended up saving me thousands of dollars as the work was less involved than he first quoted. I would definitely hire him again.

Our basement flooded due to a broken sump pump and clogged drain. Technician Kyle showed up and…read morequickly diagnosed the problems. He was polite and enthusiastic, patiently answering all of our questions and explaining our situation. He replaced the sump pump and performed a drain cleaning with the "snake" equipment. It only took him a couple of hours, and he gave us a 10 percent senior citizen's discount. Kyle was a model of efficiency, an excellent plumber, and a real gentleman! From this point on, American Plumbing will be my "go-to" business for plumbing needs.

I have used American Plumbing numerous times including today. As usual everyone was 5 star! As much…read moreas I dislike having to use their service, as it's usually an emergent situation, they are fantastic!

They knew exactly what they were doing and got straight to the problem. Everything was handled…read moreprofessionally and efficiently, and they took the time to answer all my questions. I felt much more comfortable after they left. Thanks, Matt!

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

Greg Smith is the worst. Sells me a sumpump and stopped working and said can't help you! Wow!!!read more

I had a leak under my kitchen sink. I call Greg on Sunday and he called me right back and schedule…read morean appointment for Monday at 10. He was on time and was Covid 19 protected. He replaced my kitchen faucet and did a good job. He is very nice and reasonable priced. I have been using his service for 17 years.

I called & made a service request for a possible plugged pipe from my garbage disposal to the…read moredrain. Sure it was something I could have done myself before several different physical issues, but Shawn was more than happy to handle it. Shawn was right on schedule he stated, took care of it in about 15-20 mins. Value is in the eye of the beholder; I was perfectly fine with the cost since I'm 17 miles north of Lansing, & it was handled competently. Thanks Shawn!

Went out of his way to accommodate my time frame. Meticulous in solving the drain problem. Call…read moretook longer than usual but still gave me quoted price. Very satisfied.

Thursday, 8/10/23 Ryan and Sierra, electrician and…read moreassistant, came to look at my outside outlet per my request. I indicated that I wanted a whole new outlet and not just a new cover. There was a miscommunication with the previous electrician; he did a great job with the other installations. Ryan said he would replace the entire outlet. The only problem was that the electricity couldn't be turned off because my son just painted the basement floor. Instead of returning at another time, which would have been fine, Ryan went ahead and carefully did the work. He went over and above my expectations, which I really appreciate. The outlet looks great now. Thanks to Sierra for good support. They were very pleasant, friendly, gave great customer service to fix a problem, and showed professionalism in succeeding to install the outlet in unusual circumstances; kudos to Ryan. Since instillation, my son has used this outside outlet and said it was very handy for plugging in the weed trimmer.

This is an outstanding service company. Their plumbing service guy, Aaron is especially…read moreoutstanding. He's pleasant, Smart, And a great problem solver. Two stories. When we purchased our home 20+ years ago we wanted a new grab bar in the shower. He knew exactly where to put it to be maximally useful. Second, we recently had some plumbing challenges related to a home dialysis unit needed to keep me healthy. This one was complex and he stayed with it until it was solved. This wonderful approach to service and problem solving is much appreciated and rare in today's world. Thank you Aaron and kudos to Meridian to have the good sense to keep this guy!

I contacted Rocky to schedule a sewer drain clean out and because I called on a Friday during…read moreregular business hours, he only charged us Friday rates even though I arranged for a Saturday appointment. He was prompt, courteous and professional. We were very satisfied with his work. He put us in contact with someone who could fix an additional problem, so we got everything fixed on the one Saturday. I recommend him. Maureen M.

I called to ask about sewer cleanout. I found they had someone in my area of the city and he said…read moreif I send my address, he'd come by and see what the problem was. He was here in a matter of minutes, helped me clear the way to the cleanout as I've been sick all year and it was a mess. It didn't take long and he had my main line open and I was able to run water again. I was very happy with the service, especially 3 days before Christmas and I still had baking to do. And the cost to have the work done was quite reasonable. I would definitely refer Drain Works to anyone I know. Thank you.

I had a problem with my sump pump the day before, it was making all sorts of grinding noises. When…read morewe went down to the basement, we saw that there was water and the sump pump really needed help, to be repaired or to be replaced. George, the serviceman, laid out all the options that I had and what would would be done for each and then I chose the one that I thought was the most appropriate for this problem. When he finished, everything looked great and the dehumidifier which was emptying into the sump pump was put back in place and worked correctly.

Do not use these people for anything ! Once upon a time they…read morewere a great business. now: They are sloppy, unprepared and do not do quality work. I waited many years to have my bathroom replumbed. Now my bathtub leaks water and my sink fixtures constantly comes loose. Negative any stars.

Local company who has been in business for many years. I have been using them for over six years…read more They have fair pricing, good products, and good work ethics. I am only giving them 4 stars because nobody is perfect, but they are really close...

Cody was so kind & very helpful. He took his time evaluating the plumbing issues & looked things…read moreover carefully. Making super helpful suggestions along the way. He doesn't try to sell you any product or service that your house doesn't need. Very nice guy. Dietz is the plumbing company I will use for any area house that we may own. Very fair pricing as well. Thanks Cody!

Replaced a burst pipe for me. Arrived promptly and quoted very reasonable prices. Would use their…read moreservices again! Highly recommended.