The WORSE place to get shoes. Been waiting for a little over 40 mins. Never even got the first pair…read moreof shoes I asked for. Several people came in after me and received about 3 pairs before I even got the first one. A few other people were waiting the same amount of time as I. #FRUSTRATING To top it off, when I received the pair I wanted they were the wrong size. Had to send em back again & same issue. They keep saying they'll check on em but I don't know how if I still haven't gotten my shoes. The worker said they "go by the list" well shouldn't you all prioritize the people that were here first? A 45 minute wait is a little Crazy when people that came in 10 mins ago got their shoes quick.

I have NEVER had a problem with this location. All the employees are always so nice and friendly…read more But today, I encountered an employee named Victoria that was very rude, has a big attitude, and sarcastic on the cashier. I understand that she was probably having a bad day or going through something but she works in a retail store which provides having good customer service. She shouldn't give attitude to customers for no reason. Also, i was asking questions about simple things and she was answering very sarcastically. I don't see the logic on being sarcastic, just answer the question and leave it at that. Don't put your anger out on customers especially when they did NOT do anything wrong.

Good sized store branch. I came here on the hunt for some more shorts because I previously bought…read moreone from Shoe Palace before. I like how organized the merchandise is because I found the shorts I wanted and for a really good reasonable price. The lighting is really good and bright and plenty of staff. I got checked up on by a lady staff if I needed any help. Pretty satisfied by my shopping experience here. Definitely a great spot for sportswear clothing.

Staff very unprofessional, I don't think they should be cussing and using profanity while there are…read moreguest present. I wish I would have seen the name of the young man, but it's very unprofessional.

I went to Nike to return a pair of T90 shoes I accidentally got in the wrong size. I ordered an 8,…read morebut honestly should've gone with an 8.5. There was a minor complication because they shipped my shoes without a receipt, but thankfully the young lady, Susie, was super helpful. Another gentleman stepped in too, and together they made the return process super easy. I ended up getting a completely different pair of shoes, these two pink/fuchsia sneakers that were absolutely adorable. Something about the two toe, sneaker was just super cool to me, and they were extremely comfortable. Definitely the better buy, to me. The store was really clean, really organized, and the customer service was a 10 out of 10. Definitely recommend.

I wish I had better things to say. The few times we've been in this store the customer service has…read morereally been off. This is a beautifully designed store with a good selection of products but the staff doesn't seem all that interested in providing customers with a good experience. The first time we came in to buy shoes we had to actively search for someone to help us. While they were friendly and responsive to our requests to try on shoes the person seemed a bit distracted and not that knowledgeable about the products. The second time we were there, we had a problem with the shoes we bought on our first visit and were looking for a solution. The shoes were about four months old and the inside of the heel had collapsed. We wanted to just exchange them for a new pair since it had been such a short time since the original purchase. The person at the counter was dismissive. When I explained the problem with the product she did not acknowledge the defect even though it was quite easy to see. She explained that the in-store exchange/return policy was 60 days I asked if they might be able to help me online or at their customer service phone number and she said she didn't know but that I should leave and Google it. Not a great experience. I sat down inside the store and called customer service and connected with the nicest, most helpful customer service person ever who immediately did her best to understand the issue with the shoes and let me know she would do everything she could to help me. Since the product failed, we were well within the time limit to return the shoes for a full refund. The return window is much longer online or on the phone. She also made me aware that the original product we purchased was now on sale so she helped me return the defective product and then helped me purchase a replacement at the new sale price. It could not have been a more perfect experience. I would recommend trying products on in the store and then buying online or over the phone. The customer service in the store doesn't make shopping there worthwhile unless you don't want to wait for the shoes to be shipped to you. Love all the Nike styles just would like a better in-store experience.

Stopped by once to buy a 6 pack of Nike socks and the experience was great. I went later on in the…read morenight so I was the only one in store. All of the people working that night were super welcoming and helpful. Will definitely be back when I need anything Nike

Came here to get a birthday gift for a friend. I knew exactly what I wanted since I saw the item…read moreon the Nike website. Sales associate Yessenia was more than helpful. The women's top and color I wanted was a new color for the top and wasn't in stock. She was able to assist me on the Nike app to order it on line, getting me a 15% discount using the app and free shipping. I also wanted a men's running short which she found but they didn't have the style and length I wanted. Again Yessenia was able to guide me on the Nike app and saved me an additional 15% plus the color was on sale. Score. Yessenia, thanks for the great customer service! She set the bar for excellent service.

Nice sales people. Oh I wear 2 different sizes. Really a challenge. My feet are a painful mess…read more Flat feet and corns and calloused. Plus the podiatrist said I have hammer toes. So I have to come when they have a sale. I need to come more often than I have. They are so helpful to me here. I can't order online as I need to try on my shoes. Plus online probably wouldn't have 2 different sizes. I don't know where else to go. My podiatrist recommended this store. I am allergic to sneakers of any kind. The leather is a natural material I can wear. They sometimes have to order for me. Usually they have the sizes I need in the store. All I can say is this store and employees are a lifesaver to me. Freetime style has worked for many years. Please never close this shoe store. Many people need you. I pay for the quality and support I need. Could never find anything like this.

Great staff work here! Love this gem of a store. So happy it's closed by my home. I love their wide…read moreselection.

Saturday I had the pleasure of going to this WSS location after visiting the location in Hawthorne…read more The store staff called this location to see if they had more of a selection in women clothes, which they did. They also had a buy 2 for $119 green tag sale, which was a great offer as I was able to purchase two pair of tennis that I had been wanted to buy. The young man that assisted me was very helpful.

Thanks to Ernie we found all of the shoes we needed for the family's Christmas presents! He…read moreprovided amazing customer service and was very helpful when it came to choosing the right shoes and sizes. Ernie made us feel like we got the most value for our dollar by coming to WSS in Lawndale. Thank you Ernie and staff, we're definitely coming back for some more pairs of shoes and socks.

I love great customer service and that's exactly what I received today at Front Runners. I called…read morebefore I went in to inquire about the foot scan and Michael was very kind and helpful. When I went into the store and started to look around, a gentleman came out & said someone would be right with me. A few seconds later, Tehani (Assistant Manager) approached me and asked how she could help me. Well she did just that and more!! We did the scan and I was so shocked when she told me my shoe size! I've been wrong all 40 yrs of my life! My right foot is a half size bigger She also had me walk and noticed that my feet leaned inward. Based on the results of the scan & her observation, she recommended Hokas and Brooks. I initially came into the store for the Hoka Gaviota but she suggested the Arahis for me. Unfortunately, they didn't have the size in the color that I wanted so I'll order them online. however, she did also help me with some shoe inserts for my current pair of tennis shoes and some Oofa slides to wear in the house. I'm so used to wear slippers but these slides feel so great on my achy heel and arches. Honestly, my feet already feel a lot better from just from walking with the new inserts. The Oofas were a little more in cost than I saw online but it was so worth the experience and the knowledge I received from Tehani. I would definitely shop with them again. The store is very easy to find when you're driving down Hawthorne and there's PLENTY of parking. All of the staff were welcoming! 5 stars

Thank you Shay for your Excellent service . This is my 2nd pair. Shay is my go to expertread more

The 5 stars is for Savannah She helped my son and I out on…read more6/26/25 We walked in for the first time for my son birthday a little confused of exactly what we wanted and the other employees there didn't say a word to us which honestly made me want to walk out but my son wanted a pair of timberland boots so we browsed a bit and Savannah came to the rescue with a welcoming smile and attitude. She took her time explaining the different styles and options and I didn't feel like I was being rushed or a bother to her. She made me feel good about my $200+ purchase. I hope she is recognized for her quality customer service because that kind of salesmanship and personality is what most retail personnel lack and she's got it! Thank you Savannah.

Came here few weeks ago during the day and it was very empty, which I liked. But then the staff…read morewere very cold and unfriendly. I thought it would be easy to get help because it was so empty. There were maybe 5-6 staff and 3 were huddled together gossiping. I asked for help and Rina pointed a direction to go to. It seemed she didn't want to help me and definitely made me feel uncomfortable. And then all the staff kept joking around, shouting back and forth, running around. Was definitely very confused to the atmosphere and vibe. I still made a purchase but sadly Rina was the one to check me out and she definitely came off a little judgmental. We had some trouble with the card machine and she made me feel embarrassed. Will definitely be shopping online next time since I love Timb and have loved it for years but this location is...