Seriously I get quite a few vape orders from different places but hands down VPS has the best shipping. Excellent value for the money...if they have the product in stock, which is their biggest problem. That being said I've always had a good experience and will continue to be a repeat customer read more

Placed order online. They charged card then did nothing for a week. After days of getting no response by email and phone, I must assume ive been ripped off. Initiating credit card charge back today. Wish I would have checked yelp first. Beware, they have a 1 star reputation. read more

I have always been treated with kindness and professional courtesy as well as having great prices and great product. I love vape pens and I have several people that I've sent there. They have bad luck with thieves so they tend to destroy their store but they're still standing. I support them 100% and suggest them to anyone who asks read more

Lousy customer service I purchased a dry herb vaporizer I liked it so well I purchased a second one as a backup After a couple months one of them quit working so I purchased the Third now it has quit working so in a. In7 months I purchased three units two of them quit heating up when I contacted vape pen sales they said that they're low in units what do you expect They will not even offer a discount if I repurchase read more

I purchased a product and it was the wrong item. After being instructed to return it for and refund was sent an email that stated no returns. I then spoke to a manager by the name Shawn Powers who promised me to look into the problem, now he won't take or return my calls. The best customer service ever. This company sucks and the products are okay at best. Frank C. read more

Avoid this place like the plague! I ordered two 510 thread vapes from them. They came in unmarked generic boxed, with the cheap screw in type chargers. I would be OK with all this, IF they worked for more than a few minutes. First, they both have the cut off feature so when taking a puff, it cuts out after a few seconds (to save on battery life), and then the battery dies after only about 20 puffs anyways, at most. These are absolutely the crapiest batteries ever. OH, and the reviews on their site are pure bullshit. They do NOT publish negative reviews...If you look through their site, there are o negative reviews. That should have been my first warning!! Now YOU have bene warned!! read more

After a month and a half of trying to get what I paid for without going through changes, they finally responded by actually accusing me of breaking my own product, rather than being responsible for sending me faulty and non working product. Instead of doing right by a disabled senior, they cheated me out of my money. I have NEVER been a liar nor a thief. I guess to this company, all people of color live like this. Nope. I am a Christian and have NEVER done anything of the sort. SO PEOPLE PLEASE SAVE YOURSELVES THE AGGRAVATION AND DO NOT USE THIS PLACE. Breazys is a great place. Not one problem ever from them. Here's what a non professional sends to a person whose money they've stolen: Rob After reviewing the complete case, listening to all calls, and reviewing all pictures you have sent I have determined the following: 1) Your product was not defective upon receipt as you currently claim as the pictures you sent us clearly show indication of heavy use. 2) The issue: cracked mouthpiece seems to have resulted from dropping the item. Customer damage is not covered by warranty. 3) On your original call to us 5/11/2021 (recorded) you actually stated that you cracked the mouthpiece, not that is was damaged upon receipt as you claim in this review. 4) You became upset on the initial call when you found out you could not get a refund for a used device. On that very first call you tell the service agent you know the new one will be defective as well. You seem to have pre-determined to make sure any replacement we sent you was 'defective' 5) We fully tested and documented the replacement worked before shipping. 6) You opened a BBB case and we offered to resolve this issue then, but the BBB states you refused to respond. 7) You have repeatedly been verbally abusive, profane, and threatening to our staff on multiple recorded calls. This is not an attempt to treat you as a 'criminal or liar'. This is just simply not a warranty issue. Your own pictures clearly show the device worked upon receipt. Your first call on May 11th you actually admit the device worked when you got it (we record your calls). If you drop or otherwise damage a device with use that is not a manufacturing defect and it is not something that would be covered by warranty. Despite it not being a warranty issue we have really gone above and beyond to try to help. The second device you were sent was fully tested. I listened to all your calls to our staff and you have made threats and been abusive with our staff since the very first contact. Our staff is not paid to be abused by you and no customer has a right to mistreat our staff. Since the original issue was not a covered warranty issue and we went above and beyond in sending you replacements - twice - to fix the issue there is nothing further we can do. Vape Pen Sales Service@VapePenSales.com Appreciate this response · View thread history read more

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Horrible customer service. I purchased a pipe vape battery about two weeks ago. I doesn't work and never did. I explained the situation to "Joe" via email and after a few responses everything went silent. He is out to mess over consumers and make a a quick dollar. I will inform my fellow Sailors and Marines to steer clear of this hoax. Have a great Navy Night! read more

Very poor customer service. I had a problem with the product I purchaded. They just gave me the run around and then ignored my emails attempting to resolve the issue. Terrible company. They also removed my review on their website. The review was factual with no inflamitory remarks. They do not stand by their products and they do not care about their customers. I will never purchase from them again. I wasted over $100 bucks for a broken product. read more

They sent a defective item and are just ignoring my messages requesting a return and refund. Find another place to buy their customer service ir horrible. read more

Terrible customer service. Sent me a DOA item and I have been getting nothing but BS from them for almost 2 weeks now.

Ordered online and was sent the wrong product. I contacted customer service and they were polite about their disinterest. Since customers basically do not have rights, I am writing this review to try and save the next person from essentially having their money stolen. read more