my experience with the service department at Varsity was top notch. Rachel was superb. I was well informed and walked thru my process precisely. Everything was timely. well done, varsity. read more

Nick and Linda gave us great service for the turn-in of our Nautilus and pick-up of our new Corsair. I would recommend them to anyone needed a new Lincoln! read more

I leased my vehicle through Varsity Lincoln on Grand River in Novi. - My Salesman's name is Larry Porter. This gentleman is the best salesman I've ever had "hands down". He's courteous, friendly and thorough. From the time I made my purchase, any service concerns whatever the case may be. He makes you feel like you're a "part of the family". The atmosphere at Varsity is welcoming not daunting.......no pressure with a great selection of vehicles to choose from. The service department staff is friendly, candid and helpful. If you want "Celebrity treatment", head on over to Varsity Lincoln. My only regret is not having come to this dealership many years ago. I suppose that's why my Mother in law has been a client of Larry Porter for over 25 years. That speaks eons!!!!!!!!!!!!!!! read more

My family been dealing with Jere Law for over 25 years n counting. Always keeps his customers first with your interests at heart. He has the best team under him. The dealership has a cozy lounge with snacks and drinks and many caffeinated machines to choose from while you wait. I've always recommended this place to friends and family who have came and bought vehicles here. All and all an amazing experience by far. read more

We worked with Jere Law to purchase a car from out of state. He was excellent. Jere set us up with everything we needed to feel confident about getting the best deal for the best quality vehicle. With Jere, we knew that we would be set up for success. We are so pleased with our vehicle and the service from the top down. read more

I've been doing business at Varsity Lincoln for several years and they have always met or superseded my expectations. Even when I've had service issues, their service department Mgr was on it. My sales rep Kevin McCarthy does an outstanding job and I highly recommend him.outstanding dealership! read more

I have been driving my current car for over 12 years and I felt it was time for something new. I went to Lincoln Varsity to check out a used Nautilus. I was impressed with the showroom and the amount of vehicles on the lot. Sam was great to work with as a sales person. We also had an opportunity to speak with the General Manager, Jere Law. What a great guy! He takes the time to get to know you and doesn't feel like he is too busy to just chat. We really enjoyed talking to him. I can't wait to get my Nautilus and enjoy the ride. I recommend this dealership if you are in the market for a Lincoln. read more

I travelled from Georgia to do business with Varsity Lincoln and specifically their GM Jere Law for my purchase of a 2020 Lincoln MKZ Hybrid. Jere worked diligently to find the specific vehicle I had been searching for and found my 2020 MKZ Hybrid; having driven a 2016 MKZ Hybrid I wanted a newer version and 2020 was the last model year produced; the closing with Judd was quick and smooth and Jere took a lot of time to show me the ins and outs and differences between this model and my 2016; which I traded and felt very good abut my trade allowance. Would highly recommend Varsity and enjoyed working with a true auto professional in Jere Law! read more

Called to have recall service done and never got a call back. Called again weeks later and after clarifying in my voicemail that I had left a message before I finally heard back. The lady that called me was helpful but transferred me to the service department. When I was trying to figure out if we could get a loaner car because my wife has to go to work I was told we couldn't and they said the only option I had was leaving the car with them for one to two days and I said we need a car and they said "that's the only option" and after I said okay, they hung up on me. I've honestly never dealt with anything like this so here I am writing a review I never write. Don't expect "award winning service" at Varsity. read more

Varsity Lincoln has a mobile repair service that came out to my house and replaced a recalled part. The techs were very professional, efficient and quick. They were also very friendly, helpful young men. Would highly recommend the service. read more

5 Stars to Joe in service. Greets you with a smile, calls you by name! Responsive, Professional, Keeps you Updated! He is a pleasure to work with. read more

I picked up my vehicle on 10-31-23 and it was smooth sailing, I was in and out within an hour. Denise is by far the best, I've been driving Lincoln's and working with Denise for 8yrs now and I've had nothing but good things to say about her and the dealership.. I want to say again thank you Denise for your expertise, looking forward to working with you again in the future.. read more

Thank you to Mario for making the purchase of my Corsair so simply and easy. He is a pleasure to work with.

If you are looking for a dealership where above and beyond seems to be the norm, a no pressure sales experience and great follow on service is important, look no further. #beyondsatisfied! read more

I want to thank Denise Biardi for providing great customer service and her overall excellence and experience. I am actually highly obliged to express my very thankfulness to Denise. I also want to thank Lisa Damico for reaching out to me to see if I had any questions regarding my purchase. This is by far the best dealership and they treat you like royalty.. Highly Satisfied!!! Michelle Gamble read more

Another professional and highly accommodating sales experience with Nick Z. This is my third vehicle and Nick helps make it worth my drive.

I have always received unbelievable, excellent service from Varsity Lincoln. Brandon Sobiesiak is the best service consultant I have ever encountered in over more than 50 years of buying cars. It doesn't matter how silly or serious the service issue may be, Brandon goes above & beyond to make things happen properly. read more

I would like to thank Rick (the director), the manager and the Employees at Varsity Lincoln, I had an issue with the service done to my car and they responded very quickly to my concerns and resolved it very professionally! I would recommend them to everyone! read more

Incredible car dealership. Walked in to test drive several used vehicles and ended up leasing a new one for $200/month less than buying a used car and making payments. My rep, Karen Sabatini, walked me through the paperwork and I was on my way. Of special note is their amazing service department. My car needed a software update so Karen arranged for their Valet Service to come by my house, and get my car fix. With an almost new Lincoln Continental to use while the car was being serviced. Free! Two thumbs up! read more

My sales person mario is divine. This is my third car that I've bought from him. And I will never buy from anyone else. He is caring and professional which makes all the difference in the world. The sales manager jerry is the same way, Varsity is head and shoulders above all thanks to these gentlemen. Oh, and let's not forget about Brandon in service. This is a great team!​ read more

It has been a journey. After the 4th time being in the shop in 4 months, the team at Varsity Lincoln took care of what Ford would not. This team is the best in the business. Mario Seman has now been there for 5 car purchases although this last one was not expected. Jere Law is the guy that stepped up and did the right thing. Pat Stevens has been there on the service side through the whole ordeal. I am happy to be driving something more reliable. This team is fantastic and Ford/Lincoln should thank them for saving a long term customer from walking away. #grateful #varsitylincoln read more

Best car buying experience ever. Nick went above and beyond to find us a car they met our requirements.

Looking for A1 service from an A1 sales person, I suggest that you see Mrs. Karen Sabatini, excellent service and she has the best and sweetest personality! Hubby and I have been getting our vehicles from her since 1996 thanks to his sister and brother in law. read more

Varsity Lincoln - If you're looking to upgrade or just get into a new Lincoln, please call Karen Sabatini - Car Dealers Near Me - Novi, Michigan

I would NEVER consider going to Varsity Lincoln under any circumstances. I spent 2 days trying to make a simple appointment for an oil change and they were unable to accomplish even that. After speaking to a "so called "manager, I was told to "take my service concerns elsewhere", the staff is overall rude and incompetent and management is even worse. read more

Plain and simple...Great dealership. Rich J is the best

I normally have prompt courteous service getting oil changes at this location. Had a warranty problem with a Raptor and was hoping to have these friendly folks help me out. The truck had a stuck injector and wasn't drivable, only a year old. Since they had been doing my routine maintenance, they set up the appointment to look at the vehicle on the same day and would make a commitment to order parts quickly but that it wouldn't be fixed immediately. My expectation was that it would be 2-3 weeks to complete the job, but they seemed eager to get things moving than the local Ford dealer, whom wasn't even interested in looking at my vehicle for over 2 weeks. I just had to get the vehicle towed there. Ok. I'm on it. $175 later, the vehicle is dropped off and I get a call form their manager. They don't service Raptors and want me to take it elsewhere. That will be another tow fee. My literal question to him; I clearly explained the problem to your service department, the exact model of the vehicle, set up a valid appointment, and delivered the vehicle as requested. Now that you don't want to work on it, is there anything you can do about the $175 just paid to get it here, or help me get this to another dealer. "NO. We are not willing to help you with any of that". I'm not sure how I'm the bad guy here. You wasted a whole day of logistics and an amount of money I wish was not squandered. This feels pretty nasty. read more

Sam J. Is amazing! Thank you so much for your time and patience. This was probably the best experience I've ever had at any dealership. Quick, smooth, and easy. Steve was also great and very knowledgeable. Seriously these guys are the best I will be recommending everyone to them. Thank you I love my new car! read more

Our son purchased his first car recently, a used 2018 Escape from Varsity Lincoln. We worked with Jere Law who is as knowledgeable and professional as they come. We have worked with Jere in the past as he also found the perfect vehicle for our daughter years ago. We knew Jere would take care of our son and not only find the perfect car for him, but explain to him the whole car buying experience. He introduced him to members of the Varsity team including Stephen Elzein who did a great job explaining the financing and warranty choices, Stephen found him a great rate and an appropriate warranty plan. Jere also worked with our son on some customization ideas and the Varsity Body Shop team did a great job of implementing them. Our son is very happy with his Escape and had an exceptional experience at Varsity. Jere has brought the next generation of our family into the Lincoln/Ford family. read more

Just bought my second car in the past 3 months from VARSITY. I have purchased nowhere but Varsity for 18 years now and could not recommend them more highly. I always work with Rich Jeleniewski who is an absolute expert. He has never let us down and is full of good surprises. You outdid yourself this time Rich! Thank you!!! read more

Andy Elrod and Linda Byrnes were great. I ordered and received a Black label Navigator. You'd think it would be easy to order what you want from any dealer but Andy was the only person that took care of us without requiring hours in a dealership. Even though I'm a thousand mikes away and we never saw each other face to face Andy made it happen. It was also convenient since he had the vehicle delivered to my local dealer. I was there for less than 10 minutes to pickup the vehicle and did all the paperwork by email and FedEx. The dealer that handed me the key for Andy's sale was the same one that wouldn't process my order without a day at the dealership. read more

Working with Jim Montroy was fast, and so very easy. Saw the car one day and with 48 hours had it delivered to my house. Amazing service!!! No hassle buying is what we want!! read more

Thank you for making things right! I am updating my original post where I was extremely upset about our car repairs that we had purchased from Varsity. The service manager, Rick, was extremely helpful in fixing our issue and went above and beyond for me. Thank you so much Rick for taking care of your customers! read more

Our salesperson, Barry Harnos, retired :( but we got the BEST service from him and Varsity in general. I'm sure the next salesperson will also be wonderful. I tried a different Lincoln dealer (Hines) at the same time to see who could get me what I wanted at the best price and Varsity kicked their butts! read more

Thank you Wael for making it such a great experience!! On my second Lincoln MKZ because of him! read more

Varsity Lincoln - Car Dealers Near Me - Novi, Michigan

Pat the service manager. Great guy who always goes the extra mile to make sure service is top notch Jere the sales manager on the other hand will belittle you if you have tattoos and don't look like a "normal Lincoln owner " We are buying another Lincoln which we currently own an MKT and are keeping that and also purchasing a new Navigator which we will not be purchasing from Varsity. It is unfortunate as we have bought many cars from the Stanford's over the past 15+ years and after my dealings with Jere today about the quality of our MKT that was purchased at Varsity along with another Lincoln MXZ and his response to the issues we are having with this vehicle was since we are not happy with how it drives and how noisy it is to trade it in for another vehicle , we will give you a great deal he says. Geez thanks, nice way to not face the issue on hand. Michelle please do not respond with your copy and pasted response to this review as it will not be genuine. read more

I come here for every oil change now. I usually trust their device diagnosis, although the repair estimates are so high that I have never agreed to any repairs. They will bring you into the garage and show you the problem. Great rewards programs and free car washes. Plus the lounges are awesome! read more

Varsity Lincoln - Another awesome waiting room amenity! - Car Dealers Near Me - Novi, Michigan

My wife and I have never received a customer service experience like we have a Varsity Lincoln. From the initial contact over the internet, getting all of the information that I needed, before driving 80 miles to see the vehicle. My Sales Specialist, Sam Jamoua was very knowledgeable and friendly. He provided the best experience possible. We also met the General Manager, Jere Law who made sure that our visit was going great. Finally the Business Manager, Stephen Elzein who made sure we knew the ins and outs of our new vehicle and warranty. They all made sure purchasing my Lincoln MKZ was a great experience. We are honored to be part of the Varsity Lincoln family. read more

This is my second purchase of a Lincoln Nautilus from Deb Edwards at Varsity Lincoln. She is a pleasure to work with. Goes above and beyond to make the customer happy. Great experience. read more

We had one or two "OK" things to say about our experience but overall so disappointed. We found our car online and reserved it. We drove across state to get it. We goofed up the title on our trade in and they did help take care of that so that's where one star came from. But the second we got there we felt like we were a pain or not worth their time. Our salesman was trying to do about 15 things at once and we flat out got forgotten a time or two. They have a decent waiting area but horrible guest wifi. So it's not like we could do much during our 3 HOUR wait to get our whole transaction done. The finance part, once we finally got there, went pretty smoothly so this the second star. The thing that upset is the most is that as we were pulling out we realized there was a small chip in the windshield. We contacted our salesman immediately and his solution was to get it fixed on our own and send them the bill. We did that and now 4+ months later we still haven't been reimbursed. read more

I was looking for a used vehicle to purchased with my husband and Jere Law worked closely with my husband to find the right car for me. Recently I moved from California and I wanted an AWD vehicle that would perform well in harsh weather conditions and reliable. Jere went above and beyond and found a 2020 Ford Escape AWD that was within our budget. I was very impressed with how clean the vehicle looked it almost looked like a brand new vehicle and had a fresh set of tires as well. Jere Law was very attentive and courteous and was a delight to meet. I would absolutely recommend anyone looking to purchased a used vehicle to go to Varsity Lincoln in Novi and speak with Jere Law. read more