Excellent Selection and Easy Ordering! This bookstore has a fantastic selection of books -- there's truly something for everyone. The website is very user-friendly and makes ordering books quick and simple. I was impressed by how many titles were available. Highly recommend for any book lover! read more

Horrible! Will never ever order from them again! Nobody is answering emails and nobody is answering calls. This is not normal ! I cannot get any information about my order for almost a month! This is America guys not Russia learn how to run your business the right way!!! Never again so disappointed! read more

My orders always came to me, and this bookstore's prices are cheap, there is, though, stuff that's quite really costs. Their items are shipped either within two weeks, or up to three days, - this is said on the website of the bookstore (alongside of a price), and I faced both of the cases, but anyway - I love my buys, and was glad to discuss that with the customer service that helped me to resolve my issue with paying. There's a large and attracting selection of foreign language prose online I was looking for, such as: Dictionaries, phrase books, guides, beginning from Russian, Norwegian, English, and ending by Czech, Greek, and Finnish. Certainly, there's even more to list, what they have online and at store. But the prices on books are reasonable and affordable, I believe. read more

I received my order with a small delay it was necessary to contact the customer service, they worked quickly and after 2 days I received an order of good quality. This order is russian DVD (cartoon movie) I couldn't buy it anywhere else only in Vasha kniga. My kids are happy. read more

2 weeks after promised shipment date - no shipment, calls not returned, emails not answered, terrible experience

Very disappointed in their service, ordered a book on 12/25/17, thinking they would have it and send it out within a week. When I called and inquired on 01/06/18 was told by a young guy that not only they dont have it, it would be sent out from Russia to the bookstore by the end of the month due to Winter holidays. The bookstore website doesnt inform of this, otherwise I wouldnt order from them and wait that long. Called back on 01/25/18 to ask if they have already received it, and they said, "card was declined." Not only, they didnt call me as soon as they ran the card to let me know, my card isnt declined, and they refuse to give money back, now I am out of the book and money. read more

No customer service whatsoever! None. I ordered online and only half order arrived after 1 month. Emailed - no answer. Phone number on their website - nobody is picking up the phone. Really? Never again. read more