They helped us cremate our twenty-year old cat. Everyone was very kind. The entire payment process…read morewas simple. It meant a lot to have Alora back with us. I loved the wooden box and the paw print. I was more moved by her fur clipping than I thought I'd be. I am so grateful to Fair Isle for offering this service and for the care and attention that they provided for Alora.

We had a pet emergency last night and called FAir Isle. They had an after hours number and the…read morevet tech answered. After talking about the issue she said we should bring in our dog. Five minutes later the vet calls and gives us his personal cell number. We met him at the clinic. He diagnosed the issue. Did some remediation work and found the issue and gave us back our dog, after treatment and gave us a plan. He was very friendly and responsive. He said to call the next day to arrange payment. We did that and, again, a super friendly experience. And.... our dog is better! Highly recommended.

Wonderful business with great doctors and staff!!!! We…read morebrought our female golden retriever here after being scared to death by DMVH. She loves it here, coming in ready to give everyone kisses! First visit with Dr. John and he was excellent with her. He got down on floor with her and she was loving it! Dr. Gabby did her spay and she Did fantastic without girl.

For standard daily care, they are fine. The vets are typically personable and seem to care about my…read moreanimals but not be incredibly intelligent nor read the last vets notes at all. I had a terrible experience with my dog getting neutered here - I voiced concerns with my dog's after care for DAYS, it was brushed off as normal, he started pooping blood, stopped eating, and couldn't lift his head and they said that's normal here are some probiotics. What really bothered me was that the front office staff would not let me talk to the vet or vet tech, would not let me make an emergency appointment so the vet could get eyes on him - nothing. I had to make an appointment that was weeks out/their next available. The front office staff continually talked down to me and stated my dog was fine and to stop calling. Thankfully my husband decided we had enough of their behavior and lack of care, we took him to VEG ER in federal way where we had a fantastic experience with vets that cared for his well being and his after treatment/follow ups. They were incredible. You don't have surgery and then get NO after care or ability to come in, such as what happened at Marine View Vet. The rudest from office staff I have ever talked to in any facility animal or human. I do not recommend this facility or their staff.

Great staff who are really caring about the needs of pets and their owners when a beloved pet needs…read moreto be euthanized. They have a candle that is lit when an animal is being put down. It has a note to patrons (and staff) that this procedure is happening in the office and requesting folks to be sensitive to this and try to keep noise to a minimum. I really appreciate that animals who are taking their end-of-life journey are important to this team. Dr. Carson is awesome. She found that my cat needed monitoring for a prescription prescribed by a previous vet because of my cat's heart problem. Since revising the dosage and monitoring my cat's prescription for IBD her heart problem has been downgraded from a heart gallop to a heart murmer. :) So happy about this!

I saw dr willa Richmond for the first time today. My little frenchie is 10 years old with a…read morecomplex neurological condition. She took the time to carefully review her chart before seeing her and did a very thorough exam. Her recommendations were right on target and addressed all my concerns. I will certainly see her again.

I want to start by saying that I saw some of the negative reviews & I'm astounded at what they're…read moredescribing because it is the complete opposite of all of my experiences with Cascade Heights. Of course, some of them happened during COVID when things were CRAZY at all vets! That has to be taken into consideration. But there are a few that are more recent & those really astonish me. I was taken on as a new "client" several years ago after deciding that I didn't want to use Lien Animal Clinic any longer (after 20 years) because it had been purchased by a corporation & went downhill. I turned to Cascade because it's owned by one of Lien's former vets, Dr. Paulson & the former owners, Dr. Tim Kraabel & his wife. Dr. Tim Kraable was the vet who saw my dogs at Lien. (I always like having one vet who sees my dogs so that we have a solid relationship which facilitates clear & honest communication.) His son, Geoff Kraabel, works at Cascade & is my dogs' vet. I only see or talk to him and/or Dr. Paulson if he is unavailable or if she knows more about something than him. Further, a bunch of Lien's former staff work there & some of them had treated one of my dogs for more than a month when she had a big open wound. They are all AMAZING! And Dr. Kraabel in particular who has seen me through one of my dogs with whom he bonded instantly on his first visit and who connected with me as well, even though we could only talk on the phone at that time. Since then he helped that dog & I when he was diagnosed with a horrible cancer for which there was nothing that could be done. He was so supportive & genuinely heartbroken over what was happening. He also helped me tremendously with my other dog who was dealing with a neurological disease & was getting acupuncture from Kingdom of Basil & in home treatment from a physical therapist to manage it. He supported that effort & was always ready to help if I needed anything from him. After several years of managing the disease in that fashion, the physical therapist discovered that she had swollen lymph nodes & we all realized that she had lymphoma & likely didn't have long to live. He agreed w/my suggestion for us all to work together on what she was going to need until her time came. So, it was myself, Dr. Kraabel, the two acupuncturists & the physical therapist who got her and I through that VERY rough time, especially the morning that I woke up to find that she couldn't even get up to walk outside to go potty & that she was in terrible pain. (She was about 95 lbs. & luckily I had the Help Me Up harness on her that I could use, even though she didn't like it.) Dr. Kraabel responded immediately to my call & together with input from the PT we figured out a plan of action for the short term while discussing what it likely meant so we could prepare for the future. Within a week or so of that incident, it was clear that her time had come because her body just gave out on her even though her spirit wasn't ready to go. And she did go very peacefully with me holding her & the PT, her dog sitter & other friends who loved her with her, as well as my "newer" dog. The card & messages I got from Cascade were lovely & when I next came in for a visit with my "newer" dog, I was also embraced with support & care by everyone I encountered at Cascade. As for my "newer dog", he was a rescue from Eastern WA who had clearly had almost no veterinary contact except when he was at the rescue before I adopted him. He was VERY hyper & Dr. Kraabel was very patient & kind in learning how best to deal with him. We put together a way to manage his ADD that doesn't have him zombied out & Dr. Kraabel helps me manage his incurable eye disease. He has continued to be a fantastic vet with whom I can have frank conversations that are respectful & I continue to receive great care whenever I bring him in. I've also never had one instance when I felt that I was being tricked into doing something that was unnecessary in any way. We always have discussions about actions that may or may not need to be taken including the pros & cons, as well as whether the cost is worth it. That's what I want from my vet. Further, everyone who I have referred to them has reported back to me that they're very glad to have found Cascade Heights. I can NOT say enough great things about them! And in particular Dr. Kraabel, as well as Dr. Paulson.

I have been going to this vet since 2015, though I switched for a few years due to the front end…read morestaff, I came back about 2 or 3 years ago. The same staff I struggled with was there but other's had joined which seemed to create accountability. I find the facilities clean and the staff generally polite, but the level of politeness definitely varies from one customer to the next. This is observable from the waiting room. The doctor's and assistants are professional and personable. I generally see Dr. Kraabel, but have see a different Dr. for the last two visits. I recently scheduled an appointment when my Sheba showed signs of an ear infection. He had also developed an occasional tearing from one eye which this doctor had observed in May. I suspected his eye may have been scratched from my other dog's tail. For cost reasons I had been applying a human prescription lubricant which I brought in to make sure it was safe; the Dr. made no recommendations. I asked her to take another look at this visit which she did. After a brief exam she suggested a glaucoma test, when I hesitated she told me the worst case scenario, losing an eye without warning and I quickly agreed. The assistant had taken an ear swab when we arrived and now the Dr. escorted my pup to the back. When she returned a few moments later she told me he didn't have an ear infection and showed me how to clean his ears by unrolling the cotton ball and inserting it in his ear. She then went over my entire bill; almost $400. I was aghast, this was more than when he gets the expensive ear treatment. I tried to back out of the $77.00 glaucoma test, but it was already done. It was then she told me that that test was negative as well and suggested a cheap bottle of eye drops. In the end I spent almost $250.00 (with flushes and drops to be filled elsewhere) to be told my dog doesn't have an ear infection and needed eye drops. The doctor later sent results in which the findings showed mild conjunctivitis, yet she withheld that information, choosing to use fear in order to motivate me into agreeing to an unnecessary test. This was a shameful exploitation of the pet connection (a trend among vets) as well as a betrayal of integral trust one must have with the medical profession. All of that, on top of ridiculously high charges for a simple office visit. I left feeling I had been played; swindled, legally, but robbed none-the-less. Needless to say, I will search high and low to find an alternative medical provider for my pets.

Love, Love, Love Burien Veterinary Hospital! We have been taking all of our cats here for years…read moreand trust their vets and support staff to provide absolutely the best care for our cats, who over the years have presented with all kinds of health issues like cats do. And the reality is that quality care does cost some money - these people are professionals and it is not a free clinic. Our cats do not generally like trips on the car, but appreciate that Burien Veterinary Hospital has a cat side separate from dogs.

This is an impressive, high quality veterinary service. Our 3 canines have seen several doctors and…read morethey are all extremely knowledgeable and competent. Recently we saw Dr. Whitty for the first time. She is excellent, empathetic to her 4 legged patient and has the bonus of a good sense of humor. There is also a strong support staff.

Took my dog in for shots. The gave me a "bid" to clean the dogs teeth. $2,000. I don't think my dog…read moreneeds golden grills

We brought our skittish Chow in for a checkup recently. It…read moreresulted major canine surgery (15 extractions); from our Chow accidentally biting on shards of glass and her dislike for toothbrushing. The staff was awesome; handled our Chow with ease and lots of tender care. Above all, the surgery went very well and without any complications. Kai'a is currently recuperating comfortably. We could not have been more pleased. Thank you so much Purdy Veterinary Hospital!

my cat pixie had an emergency that she didn't recover from. everyone at VEG was incredible. they…read morewere so thorough, knowledgeable, kind, and compassionate. i wouldn't have gotten through that night without the support of their incredible team. thank you all so much for there for us on one of the worst nights.

I chose this VEG location because I'd previously had an exceptional experience at the Seattle…read morelocation. Based on that experience, I expected the same level of organization, communication, and care. Unfortunately, that wasn't my experience here. I visited twice within the same week with my dog and fully understood that the hospital was treating critical patients during both visits. Emergency hospitals must prioritize life-threatening cases, and I was patient with the wait because I know that's part of emergency medicine. My concerns began after we were seen. Throughout both visits, we interacted with so many different doctors and staff members that it became genuinely disorienting. I couldn't keep track of who was overseeing my dog's care because multiple people came in to ask questions, perform examinations, or discuss next steps. At one point, I was even given two different treatment recommendations by two different doctors during the same visit. As a client in an emergency situation, I shouldn't have to sort through conflicting recommendations. Those conversations should happen within the medical team before they're presented to the pet owner. I was also concerned by the condition of the hospital during our visit. Blood-soaked towels remained on the floor near the entrance for over two hours after a critical patient had been moved elsewhere in the hospital. Overflowing bins of wet, used towels were left against the wall during that same time. Seeing biohazardous materials left in common areas for that length of time raised concerns for me about sanitation and infection control. What stood out most to me was how different this experience felt compared to VEG Seattle. The Seattle location felt organized, well-coordinated, and adequately staffed. Even while treating emergency cases, communication was clear, responsibilities seemed well defined, and the overall experience inspired confidence. Everyone I interacted with was kind and courteous, and I sincerely appreciate the work emergency veterinary professionals do. My concerns are not about individual staff members, they're about the systems in place at this location. I hope leadership will look at what is working so well at the Seattle hospital and consider implementing those same practices here, because the difference in the client experience was significant.

Actually, I usually give negative reviews because I'm so picky but this is by far the best Vet I've…read moreever met. He actually really cares. It's not all about money. It's about your pet and what is the best intervention that will help the Pet heal- also very compassionate and great office staff. You won't find a better veterinarian.

This actually is a jewel of a vet - a rare find and a genuinely concerned Office staff. Very…read moreimpressed and that's really saying something for me because I'm picky and a critic.

We love this animal hospital and have been taking our two large mutt dogs here for years after a…read morecoworker (in the pet industry) recommended this place (she also worked there a bit so she knew from the inside out, and she was not wrong!). Everything from scheduling, front desk staff, vet techs, vets, email communication and care for our pets has been wonderful. We have a younger dog who requires little care beyond vaccines and check ups; he thinks going here is like going to the greatest dog camp ever and that he is the main attraction/celebrity! Treats and pets in abundance. Our older guy has had some recent cancer treatment for lymphoma (the tougher kind) so we got some initial info here then they recommended us out as we needed a higher and more specialized level of care and treatment (multi-phased chemotherapy). It's also a good time to note that we use Trupanion pet insurance and do recommend that too; it helps us take finances mostly out of the equation when we need treatment for unpredictable accidents and illnesses for our fur babies. Normandy AH is a solid choice for your pet care needs!

Very educated doctor's , took my little Rascal to the hospital after 2 operation at a different…read moreVeterinarian, she had what turned out to be a abscess tooth that the previous vet didn't catch after having her sedated twice. 1 look at Normandy hospital the doctor pretty much called what was the issue without even having Rascal sedated. Rascal had a open wound for over a year which finally got infected, I was thinking about putting her down as she is 13 years old but my buddy her guardian angel said he'd pay half which I declined but took her in to get treated . I really wasn't into paying for a third operation, but it was well worth it. She's so happy now and I'm so glad to see her that way. Thank you Normandy Hospital and the staff that works there a big 2 thumbs Up