The doctors and staff were excellent, and the wait time was understandable given the ER environment. My only concern was the waiting room experience. A nearby family allowed a child to play videos and music without headphones, conversations were extremely loud, and one individual returned from smoking outside brought the odor back into the shared space. The ER is already a stressful environment, and excessive noise, strong odors, and a lack of consideration for others can make it even more difficult for pets and parents who may be in pain or distress. My recommendation would be to provide a brief reminder about waiting room etiquette upon arrival, including the use of headphones and being mindful of noise levels in shared spaces. Decorum in shared spaces is that much more appreciated. Dr. Montgomery and her team were very thoughtful and thorough with my pup, who is recovering from Surgery currently. read more

I chose this VEG location because I'd previously had an exceptional experience at the Seattle location. Based on that experience, I expected the same level of organization, communication, and care. Unfortunately, that wasn't my experience here. I visited twice within the same week with my dog and fully understood that the hospital was treating critical patients during both visits. Emergency hospitals must prioritize life-threatening cases, and I was patient with the wait because I know that's part of emergency medicine. My concerns began after we were seen. Throughout both visits, we interacted with so many different doctors and staff members that it became genuinely disorienting. I couldn't keep track of who was overseeing my dog's care because multiple people came in to ask questions, perform examinations, or discuss next steps. At one point, I was even given two different treatment recommendations by two different doctors during the same visit. As a client in an emergency situation, I shouldn't have to sort through conflicting recommendations. Those conversations should happen within the medical team before they're presented to the pet owner. I was also concerned by the condition of the hospital during our visit. Blood-soaked towels remained on the floor near the entrance for over two hours after a critical patient had been moved elsewhere in the hospital. Overflowing bins of wet, used towels were left against the wall during that same time. Seeing biohazardous materials left in common areas for that length of time raised concerns for me about sanitation and infection control. What stood out most to me was how different this experience felt compared to VEG Seattle. The Seattle location felt organized, well-coordinated, and adequately staffed. Even while treating emergency cases, communication was clear, responsibilities seemed well defined, and the overall experience inspired confidence. Everyone I interacted with was kind and courteous, and I sincerely appreciate the work emergency veterinary professionals do. My concerns are not about individual staff members, they're about the systems in place at this location. I hope leadership will look at what is working so well at the Seattle hospital and consider implementing those same practices here, because the difference in the client experience was significant. read more

As soon as we walked in with our grandfur we were greeted, asked what was needed, and they took us in right away. I love the open concept of this vet ER. We were there for 8 hours. We are fur sitting our daughters senior baby boy while she's out of state. On our watch, he got a hold of grandpas 68% Peruvian dark chocolate he forgot he left on his food tray. While no one was looking Shostakovich sniffed it out. And of course ate it. Although he's deaf, somewhat not able to see very well due to cataracts, and multiple health issues, he seems to find the chocolate stashes when he stays with us. His littler mate brother who actually lives with us never does. This is Shostakovich third time doing this. And we make sure to scour the place of chocolate before he comes over. Apparently not good enough. This time around we didn't even contact poison control, we drive at fast as we can to VEG er. We didn't want anything to happy while on our watch. So induce vomiting, checking vitals, since he is a high risk dog, who is going in 15 years old, high heart rate, and high BP, Dr. Shaw and poison control felt it was necessary to monitor Shostakovich overnight. So next morning after six hours of monitoring Shosta was released. We are still making sure he's ok since he had Gastro issues as well. Bit due to the chocolate, it was a separate issue he already had, but per our daughters request they tested him for it. Our daughter paid that portion of the bill. Our bill for the chocolate incident was 2300.00 yes it very high. But since it's on our watch we didn't want to have our daughter pay, the bill she had to pay for testing was about 1800.00 So whoever is reading this...get pet insurance! Our daughter has spent thousands and thousands of dollars due to his health. People say just put him down. We say, that's not an option. Even though he's a senior dog, he runs around like he's a puppy still, he's happy, doesn't show signs of pain. He's a little stinker for always getting trouble since he was born the runt of the litter, and grew double the size of his brother. But has more health issues than his brother. But unless doctors say otherwise, he will get loved until it's time. So thanks Dr. Shaw and staff for taking care of our grandfur Shostakovich. Also, their facility is way larger than others we've been to. We live closer to others, but we didn't mind the 20 minute drive. Plus after being there all night we finally got to eat dinner at midnight. It's nice that this place is not too far from the only Del Taco in the state. read more

I have nothing but good things to say about my experience here. Yes, it was pricey, I went in at 1am Saturday night and knew I would pay a premium for that but honestly it didn't seem much more than I've paid at the regular vet. Yes, there was a long wait but my cat was stable and not in obvious distress, so they had to triage for sicker pets. All that aside, they were the nicest people. They offered snacks and a charger during the wait. They gave me honest and understandable info about my cats health, and even if the outcome didn't go the way I hoped, I have no doubt they did everything they could. The facility is clean and is set up to give each pet/owner an illusion of privacy to help keep pets calm. You can stay with your pet during almost all exams, they don't just take them into the back. I highly recommend this business in an emergency. read more

i spoke to dr.dubrial (sp?) and what a caring conversation it was. very straight forward, rich with information. answered all questions. if something emergent is to happen i'd choose this ER based off of this interaction. read more

I cannot praise this facility, staff and doctors enough! Prince the Cat just had a visit to meet them all because he was foaming at the mouth. The staff and doctor took amazing care of my fur baby. I was a mess! Thank you ladies, from the bottom of my heart! (Prince is fine) read more

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They saved and treated our dog with the utmost care and compassion. Great staff.They kept us informed even though they're busy.

Recently had to take two of my dogs there for treatment. They did so well with seeing my dogs and providing care. One visit we were in the ER till 3am due to lots of emergencies happening, but staff was still kind. One thing I did notice is that they had incorrect vet and birthdate information for one of my dogs. They didn't ask for clarification and it was most likely a pre filled out form. But other than that I had a positive experience. read more

First- Change the name, Animal Hospital???? And the front desk was not sympathetic at all, he was still coming out of his seizure, my baby isn't just a pet. If Dr Mark would of took 2 seconds to speak to me, maybe I wouldn't of been so upset. You lost a loyal customer who thought you actually cared, proof is you don't. read more

I have had the unfortunate experience of having to take my animals here 3 times. They have been nothing but kind and caring. I love that you can call in sheer panic and talk to a doctor to determine if you need to come in. Seriously, some of the most compassionate vet staff I have ever met. I came in holding my limp dog and uncontrollably crying. One of the techs grabbed me tissues while the rest of the team was working on him. read more

Rabbit care - While the team was unable to diagnose my bun the Dr and the team were absolutely amazing! They did some preliminary test and unfortunately told me that it was too far past the "Urgent Care" and I needed to go see a specialist. I appreciate the honesty and integrity of the doctor and staff. More Human doctors should have that integrity! If I ever need something simple for the buns or something for my pet I will definitely be back. Thank you again! read more

VEG ER for Pets - Veg ER for Pets - Emergency Pet Hospital Near Me - Federal Way, Washington

--- I had to bring my beloved chinchilla, Suki, to the vet, and I cannot express enough gratitude for the compassion and kindness we received at VEG ER for Pets. Suki was truly a once-in-a-lifetime family member. She began her life with my niece, then lived with my mom, where she spent years in my mom's high school science classroom. She touched the lives of countless students and became a gentle, calming presence for so many teenagers over the years. When my mom retired, Suki came to live with me. From the moment my daughter was born, Suki was right by our side--and she even moved with us from California to Washington. In her later years, Suki suddenly became lethargic and wasn't herself. Being new to the state and unfamiliar with exotic vets, I felt panicked and lost. I was so fortunate to find VEG. When I called that morning, the veterinarian advised me to come in immediately. When my daughter and I arrived, we were brought straight into a room, and the vet came in almost right away. What meant everything to me was how they treated Suki--and us. I know a chinchilla may not always be seen with the same value as a cat or dog, but to us, Suki was family. VEG treated her exactly that way. Every person we encountered was respectful, gentle, and incredibly compassionate. As a grown adult, I couldn't stop my tears, and I was struggling to comfort my daughter. Somehow, the staff managed to comfort both of us during one of the hardest moments of our lives. They didn't rush us. They didn't minimize our grief. They truly cared--not just by providing pain medication before euthanasia, but by honoring Suki with dignity and love throughout the entire process. I will be forever grateful for the kindness we were shown. Because of this experience, VEG ER for Pets will be the only place I go for any future needs for my cats and dogs. Thank you for treating our beloved Suki--and our family--with so much compassion read more

I called today because my cat is sick and I needed clear information before deciding whether to bring him in. I spoke with both front staff and the actual doctor, and the entire interaction felt vague and unhelpful. I was told it would be $200 just to be seen, but no one could explain what that fee covered or give even a basic estimate of what common next steps might cost. I was also told I would be sent a registration link by text, which never happened -- even after speaking directly with the doctor. When you're dealing with a sick animal, clear communication and follow-through matter. This experience gave me very bad vibes overall and left me feeling unsupported and dismissed. read more

They were able to triage and see my pup quickly and all the staff were very kind and helpful on my options! Thank you VEG

They let my pet die in agony. And I have tried emailing the Medical Director Dr. Erica Butler Medical Director, Tamara Ortiz Hospital Manager, Dr. David Bussler CEO and Dr. David Glattstein as well as their general email veginfo@veg.com They kicked every email back stating they would not accept it. Here is what I emailed them. FORMAL COMPLAINT: Medical Negligence and Lack of Humane Care for Ash Patient (Jan 9, 2026) ​To To the Management of VEG Federal Way, ​We are writing this through a veil of shock and profound grief to formally document the catastrophic failure of care our beloved cat, Ash, received at your facility on the night of January 9th, 2026. We came to VEG because we believed your promise of immediate, compassionate emergency care. Instead, we witnessed our beloved companion suffer for hours in filth and respiratory distress while your staff ignored our repeated pleas for help. ​We arrived at approximately 9:45 PM. While the initial intake was prompt, the atmosphere shifted the moment we declined redundant testing that had already been performed on December 26th. We provided our vet's notes and requested a focused treatment plan: an enema and subcutaneous fluids to relieve her visible straining. After paying the bill at 10:36 PM, Ash ceased to be a priority. ​For the next two hours, the following occurred: ​Inhumane Conditions: Ash was left to strain and defecate across the room constantly. She was forced to walk in her own waste because your staff refused to help us. When we asked for a mop and bucket to provide her a shred of dignity, we were dismissively told someone "would get to it." No one ever did. ​Failure to Triage: As the minutes passed, Ash's condition spiraled. She began to struggle for breath--a symptom she did not have upon arrival. This was the direct result of two hours of unmanaged physical trauma while your staff stood feet away in the hallway. ​Gross Professional Indifference: My fiancé, approached your team multiple times as Ash's breathing became extremely worrisome. He was told they had "other patients." When he finally interrupted the veterinarian--who was giving discharge instructions to a stable patient--the vet told him he "would be with us shortly." It was only when my Fiancé insisted that the vet finally looked at her. ​The Result of Neglect: By the time the vet performed an ultrasound, Ash's abdomen was filled with fluid. In our view, this was the direct consequence of allowing her to strain for hours without intervention. We were informed by the veterinarian that the most "humane" option left was to end her life--a life that was stable when we entered your clinic. ​The trauma did not end with her death. After saying our goodbyes, the technician who assisted with the remains was "bouncing around" and cheery, acting as if we were there for a routine check-up rather than grieving the sudden agonizing death of our kitty. This lack of empathy was the final insult to a night defined by negligence. ​We came to VEG to save Ash from pain. Instead, you provided a venue for her to die in agony while being ignored by medical professionals. This experience was beyond unprofessional; it was a total failure of the veterinary oath. ​We expect a formal written response addressing why our pleas for help were ignored, why the triage process failed so significantly, and what steps will be taken to ensure no other family has to watch their pet die in such an inhumane environment. ​Fast forward to today which is a week since Ash died. VEG would not accept my emails and kicked all of them back. Now you will hear me. My kitty deserved better and so do your animals. Unless you want an experience like we and my kitty endured avoid this place at all costs. It has been a week and decided that posting this may help another pet parent avoid the tragedy we had to endure. read more

Absolutely love this place! My lab mix got their vitals taken immediately and had an ultrasound in minutes. Shoutout to Dr. Shah, she was amazing! If your pet (and maybe you) have separate anxiety at the Veterinary Clinic the open layout and design of VEG is world class. I've never been to one of these types of Vet offices but this should be the new standard. 10/10 would recommend when in need of emergency services. read more

My husband and I were going to take our cat to Blue Pearl for newly onset diarrhea and vomiting but they said it would be a few hour wait and recommended we check with VEG in Federal Way. I called them from the car, explained what was going on, and that our cat is very nervous so we could ensure they'd be able to treat him. We were told they'd put us in a private room and it would be fine. When we arrived, there were about 5 large dogs being treated in the open area. The tech took the carrier and went to unzip it in the open area. The vet came over and told him to put us in a room, probably the only helpful thing she did during our visit. I can only imagine what would have happened if he had gotten loose with all the dogs in the room. We noticed a very strong old urine smell immediately upon entering the exam room and it didn't look like it had been cleaned recently. We explained what has been going on, which included a bad reaction to a medication for anxiety which we stopped a few weeks ago. I wanted to provide a thorough history in case it was related. The vet asked "I wonder what at home is making him so anxious" in a condescending tone. Then she asked if he had eaten anything he shouldn't have. I told her we hadn't noticed anything but it's possible he might have ate a small piece of fabric that fell off of his new carrier, but it was pretty small, about the size of a grain of rice. She told us she'd be back and left us in the room. Multiple dogs started barking loudly and making our cat nervous, we were also upset by the lack of cleanliness and the attitude of the vet so we decided to leave and go to Blue Pearl. On the way out, another vet said to us "sorry, the open concept plan isn't for everyone." The open concept wasn't the only issue. Later that night, we were emailed a $200 invoice from VEG for an emergency visit. The notes stated our cat threw up food with bits of fabric mixed in, we never said that. The vet was only in the room for about 5 minutes and our cat was never removed from his carrier. I'm astounded at the nerve of them to bill a full emergency visit for a few minutes of discussion in a dirty and highly urine smelling exam room, in which the vet didn't even listen to what we said as evidenced by the errors in the notes. I will not be paying this. I will never return to VEG and highly don't recommended anyone take their animal here. read more

They are AMAZING! From the moment Beau (my goodest boi) entered, he was their top priority. Beau's visit today was a simple eye irritation and sore on his leg, but they treated him like a VIP. They made my dog-mom heart happy and Dr. Erica and her team get 5-stars from Beau (and me). The photo here is my sweet boi with the ball they gave him today -- the crew at VEG ER definitely go their extra mile. read more

VEG ER for Pets - Beau, my Australian Shepherd / Border Collie mix with an inflatable collar on and ball in his mouth. - Emergency Pet Hospital Near Me - Federal Way, Washington

The staff were amazing and made a traumatic experience so much more manageable. They explained everything and took great care of my sweet boy Aziraphale, removing a rope toy from his intestines and saving his life. Dr. Sugarman was great and answered all my questions. read more

My son and gf brought their 13 yr old lab in as he has been ill and took turn for the worst. Even through it was very scary and sad time you were right there the minute they came in and immediately ordered tests needed. Thank you for your humanity. You send their dog home with meds to make him comfortable for the night and his humans could spend another night with him read more

Best veterinary ER I have ever been to. They just opened and were extremely kind, compassionate, thorough and communicative. Dr. Sugarman explained everything well and gave options for my little senior dog. From the moment you walk in, you feel like your pet matters. Thanks to all of them that helped me out today, I don't remember all your names, but thank you Dr sugarman, Connie, Mirina (don't know if I spelled that correctly) and all. Definitely hope to never see you again, respectfully at the ER, but if I do, I know my fur babies are in good hands. read more

We rushed our Boxer girl to this ER vet last night, after trying to get in to Blue Pearl and I'm so glad we did! The team at this facility is top notch. Our Boxer girl ate an enormous amount of dark chocolate and was in desperate shape. We needed to induce vomiting ASAP. She has a heart condition, and they were very prepared for that, should the vomiting complicate this condition and unfortunately, the vomiting did. They knew exactly what to do and were so gentle with her when she collapsed. It was a long 3 hours. I liked being part of the medical process as well. It reminded me of how vets used to operate before they stuck you in a room and rushed your dog off to another. Other ER vets leave you waiting in the lobby and you have zero updates often for quite some time. They treated her with us in a room and we were able to comfort her. Dr. Sugarman and his team are compassionate, nice people. Everyone there seemed to really enjoy their careers and their patients. read more

took my dog there because he was shaking in pain because of his stomach they proceed to take two cats in before us even though we got there first and then when they finally got to my dog after 2 hours of him sitting in pain they told us he could have an obstruction in his stomach or he could have pancreatitis they told us the x rays to see in his stomach would be 500 dollars in which we did not have to spend they didnt even offer us a pancreatitis test the only option they gave us was the most expensive thing and the only reason i know that pancreatitis tests are a thing is because we brought him to a different vet that actually helped us it turned out he had pancreatitis they. were trying to exploit us instead of actually helping my dog and if we had spent that 500 dollars for the xray it would have been for nothing thank god my dog is fine only because we got real help but this vet is terrible they are inconsiderate and dont truly care about animals. read more