I have been to this location 3x's in the past year due to my Cat Jamesy Boy being an in and outdoor…read morecat who likes to get into fights. My third time here was a hefty bill but it was worth it because he was in great hands. The Dr took great care of him and resured that it wasn't my doing since I felt so bad this is his third visit. Upon pick up the Dr came in and spoke to me about Jamesy boy and how the surgery went. I felt that was very personal and made me feel how much he cares for his job. THE staff is also amazing and really good at explaining details about after care. I truly appreciate this location. Thank you!

We took my dog to affordable emergency vet clinic in Auburn. The wait time was short and he was…read moreseen by the doctor right away. Dr. Brown was very experienced and the whole staff was amazing.

I took my 8 year old Bernese Mountain Dog to the Seattle VEG clinic. She was not eating and…read morelethargic. I was concerned that this might be an end-of-life issue. We've had three Berners and know they have a short life span. The team of people at the Seattle VEG clinic were terrific. They performed many clinical tests including ultrasound and x-ray imaging. Unfortunately, the results confirmed my concerns. She had advanced cancer in multiple organs. I took her home from VEG and made arrangements to have her put down the next day at another clinic recommended by the VEG team. While the outcome was sad, the people at VEG were very competent and provided a clear plan of action for me.

I want to preface this by stating that our visit was EXPENSIVE--and I did expect a big bill for an…read moreER visit for my dog... but I just want to be up front about the fact that it was expensive. But the care was amazing. My dog and I took a trip to VEG earlier this week after she started vomiting in the early hours of the morning, and then by the mid-afternoon was vomiting blood clots. We called our normal vet, and they couldn't get us in--so they advised I take her down to VEG. There was some construction doing on during our visit, but they managed it really well. There were some areas that were a little cramped and awkward, but they handled it like champs, and it was still clean and organized. From the moment we walked in, the staff were calm and kind (in a moment where I needed some calm and kindness). I was super scared and struggling to speak coherently, but they calmly asked all the questions and reassured me I was doing the right thing. My dog can be SPICY with strangers, and especially men. I let them know this when we walked in, and I had brought our muzzle (which they thanked me for). There was only one male staff member present while we were there, but they swapped him for a female staff member, and he kept his distance. With the exception of X-rays, they did the WHOLE appointment with my dog sitting by my side, her head in my lap. (And even during X-rays, I could've watched through the window... but I just really needed to pee so I didn't... and the restroom was clean ) They did bloodwork, an ultrasound, and some other evaluation/tests all with her head in my lap, and me holding her still before she was sedated. They were kind, calm, and explained everything as we went. When I expressed concern over her breathing pattern after sedation, they hooked her up to a heart monitor. The whole appointment happened on a couch in a common area, and it felt safe and comfortable the whole time. They walked me through test results, the meds we went home with, and next steps and things to watch for. All-in-all, we were there for about 4 hours--and they managed me and my fear/anxiety just as well as they managed the situation with my dog. They even offered something to drink and a snack. If my dog has another emergency, I won't hesitate to go back.

I highly recommend Old Growth... in an urgent matter I brought in Basil as he was vomiting & had…read morediarrhea. He was also not eating his most favorite treat either. So I consulted my bff Chat and they told me to bring in right away. I found Old Growth as it was 24 hours and they kept me informed with what was going on and didn't preform any procedure without my permission and explanation of what said procedure was and why needed. I am so grateful for the understanding staff as Basil is a spicy cat and they catered his care around his spiciness. I took full advantage of the care now pay later options that were on the wall which allowed me to put my full attention on my beautiful boy. Thank you Old Growth.

I brought my cat in as an emergency for a severe open fracture/shattered back leg. What should have…read morebeen a professional, supportive experience during one of the most distressing moments for any pet owner became a deeply traumatic ordeal for both my pet and our family due to negligence, inadequate information, poor discharge practices, and shocking insensitivity. Critically, before any care was provided or paperwork signed, we were not properly informed about the realistic level of pain and suffering our cat would likely endure even with pain medications once sent home in a splint. We explicitly emphasized that we wanted what was best for our cat and trusted the staff to guide us. Had we been clearly told upfront about the expected ongoing agony with conservative management for such a serious open fracture and shattered leg, we would have immediately chosen the most humane option right then--before incurring any costs or putting her through additional suffering. Instead, we were sent home unprepared, our cat continued to writhe in pain despite medication, and we only later realized this was not in her best interest. This lack of transparency forced our cat to suffer unnecessarily and left us financially burdened for services that did not align with the compassionate outcome we sought. On top of this, the discharge process was dangerously inadequate. They handed my injured cat back to us in a half carrier with no top. She immediately jumped out before we could leave--unacceptable for an animal with a full-leg splint and shattered bone WITH a open fracture. We had to insist on a proper carrier and were given a cardboard one so small her splinted leg barely fit. She writhed in agony inside the confined space, unable to relax or lie down. Witnessing her unnecessary pain and distress during transport was heartbreaking and entirely preventable. Financially, we were already struggling with the cost of the emergency visit. Despite explaining I was not working and could not responsibly apply, staff aggressively pushed their credit card knowing i just had a baby and clarified i am no longer working or returning to work. and even suggested I fraudulently use my boyfriend's income and information (we are not married) under my application. My boyfriend then pursued their financial assistance option, but the pressure tactics felt predatory. i know we couldnt afford this visit but we were trying to figure out what was best outside of applying for credit and but didnt have enough in our accounts to fully cover the costs so i understand their frustration as well. Throughout the entire experience, there was a glaring lack of sympathy and empathy--for our cat's immense suffering and for us as devoted owners facing an emotional crisis. In an emergency veterinary setting, clear informed consent, realistic expectations about pain management, safe discharge protocols, and genuine compassion are the absolute minimum standard. Old Growth failed on every level. This visit was traumatic and fell far short of responsible, high-quality care. We felt rushed, uninformed, unsupported, and dismissed when we most needed guidance and kindness. Potential clients should know about these serious issues before trusting this clinic with a true emergency. I would not recommend Old Growth Veterinary Emergency & Critical Care based on our experience, and I strongly urge them to improve transparency around treatment outcomes, patient handoff procedures, staff empathy training, and financial practices so other families and pets do not endure the same preventable harm.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

If you have to go to the emergency vet, this is the place. My husband and I loved that they allow…read moreyou to stay with your pet throughout the process. We went on a Sunday afternoon because our dog got stung by a bee and was having an allergic reaction. They were very quick to help us, all of the vets and techs were warm and understanding, along with walking us through each step. The bill ended up being a lot cheaper than what we expected, and they gave us info about what we could get at a pet store for a lower price for follow up care. That was so appreciated! We've recommended them to all the pet parents we know in the area. Hopefully we won't need to visit them again, but if we do, we know our pet will be in great hands.

the last thing a pet owner wants ahead of a long weekend is a trip to the emergency vet; actually,…read moremost pet owners i know aren't excited about emergency vet visits at any time of year but when they happen and you want to make sure your fur baby is ok, you go, regardless of the costs involved. late last week i made the decision to take my dog in with an issue i've seen him have before but this time all my efforts didn't curb the symptoms and i decided i'd get a jump on what promised to be a full emergency waiting room ahead of fireworks and loud noises. the closest VEG location to me is in interbay but when i called they suggested i go to lynwood, federal way or redmond because they were already slammed. so up to lynnwood we went and when we walked in, i got an introduction into how differently VEG locations handle things. each pet/human is greeted and triaged. the open concept of seeing everyone working and every other patient out in the open may be different from what you're used to but it demystifies things for sure. you're not left wondering what's happening to your pet behind closed doors. and in an emergency when your cortisol levels may already be elevated this is most likely a welcome difference in protocol. we were ushered to an alcove with a couch and someone came over with a laptop to get details and reasons why we were there. minutes later a tech and vet arrived and we talked to them. she patiently listened and said she'd develop a plan for how to investigate what was going on and in retrospect i appreciated that she didn't go straight to imaging and other costly testing but decided to go the route of labs/biochemical diagnoses to rule things like pancreatitis out. once she left us, i got a text message with a quote and link to pre pay. having done that, we waited a bit longer and another pair of staff arrived to draw blood. we were told it would take about 30min for lab results. we waited, we watched the staff moving around to different patients with different needs levels. eventually the vet returned with lab results and recommendations before another tech came with discharge papers and a goodie bag of sample gastrointestinal foods. all told, we were there about two hours and i was highly impressed with the level of service and care we received. things were clean, the staff all seemed positive about the company they are employed by and they genuinely care about delivering a high standard of care to everyone who walked through the doors, human and animal. one thing i appreciated was that the vet mentioned that i could call or email with follow up questions and also mentioned that if we needed to return, we could go to the interbay location because all locations are connected and would have access to his file/treatments. yesterday we received a follow up text to check on him, also encouraging calls if we have questions. VEG seems to have emergency veterinary service and human customer service dialed in. it's hard to know who and where to go in an emergency but i'd carried the VEG name and number in my phone for years without having a need to use them; now i can say that i'd recommend them based on our experience this past weekend.

I went to the Redmond VEG on Sunday with my cat, who needed blood pressure check. Everyone from…read morethe receptionist to the tech and doctor were great. They were thorough, and made us feel cared for.

This VEG is not good at all. You would think it is but it's not. The people act like they care when…read moreyou come in. We brought our cat in there who had a UTI. They put us in a room and completely forgot us for like 3 hours. Then I came out to check and like 5 of them were just BS'ing all sitting around talking. We just left at that point after no joke 4 hours. THEN they acted liked they cared again begging for us to stay so they could throw a bill at us for waiting 4 hours. One of the biggest waste of time in my life. I wouldn't recommend this VEG location at all. Had high hopes for them but wah wahhhhhhhhhh (sad trumpet sound)

I know that one bad review probably won't hurt this clinic, and honestly, that is not why I am…read morewriting it. I'm writing this because I hope another pet owner reads my experience before trusting this clinic with their animal and takes the time to look carefully at the reviews and make an informed decision. Please don't assume that the negative reviews are simply people being difficult or impossible to please. These are real people, just like me, who love their animals and trusted this clinic to take care of them. I brought my cat in because he was walking oddly and had a fever. After the examination, the doctor told me she couldn't find anything wrong with him and couldn't understand where the fever was coming from. We were sent home with antibiotics for my cat. I was left believing that they had thoroughly examined him and that there was nothing obvious causing his symptoms. The next day, I decided to carefully examine my cat's body myself because I was still very concerned about him. I was shocked to find open wounds and scratches on his head. (Photos attached )These were not hidden or impossible to notice. I was very surprised that after a professional veterinary examination, I was told they could not find anything wrong. I paid for the examination and additional testing because I trusted the clinic to properly evaluate my cat. Unfortunately, I ended up finding the physical injuries myself after being told there was nothing wrong.I went back to the clinic because I wanted someone to take responsibility for what happened and, more importantly, they giving me options for how to properly address the problem with my cat. The money was never the point for me. I wanted accountability and for the clinic to acknowledge that something had been missed. I spoke with the assistant manager, who asked me to give her a couple of days to look into the situation and talk to the Manager and get back to me. She never did. I had to physically return after 12 days to the clinic again because I never received a call or any follow-up. When I finally spoke with the manager, he gave me one explanation that how this could've been missed... After a long conversation he told me that he was not going to give me any refund because doing so would mean admitting that the clinic/vet had made a mistake. That was extremely frustrating and disappointing to hear. As a pet owner, this experience has been incredibly upsetting. I trusted this clinic with my cat's health, and I expected a thorough examination and proper follow-up. Being told that they "didn't find anything wrong," only for me to find open wounds and scratches on my cat the very next day, is something I find extremely difficult to accept.The lack of accountability and communication is what has disappointed me the most. I want to make one thing very clear we were never doing this to get a refund but the least they could've done after failing the physical examination...What we wanted was accountability.There were several reasonable options the clinic could have offered after the situation came to light. For example, they could have offered to perform another thorough physical examination to make sure there were no additional wounds or injuries that had been missed, or they could have offered to clean and properly treat the wound to help prevent it from becoming infected. Even simply taking the time to examine him again and make sure he was okay would have shown us that they genuinely cared about making things right. I truly hope sharing my experience helps another person avoid going through the same frustration, disappointment, and worry that we experienced.Please read the negative reviews. Don't automatically assume these people are lying or exaggerating. Behind those reviews are pet owners who love their animals just as much as we love ours.We trusted this clinic and we felt let down.

My dog got sick very quickly and a trip yo our vet was escalated to this hospital. She had been…read morevomiting and not responding to pain med's, her little life was fading. I was not ready to lose her, but the quality of her life was one of intense pain. The vet was very compassionate and was also concerned and felt she had sepsis. The cost was astronomical. Nearly 3k$. I wish there were places that recognized ppl cannot afford that much in this economy. That is the reason for 4 out of 5. We are seniors and this will take us years to pay.

I took my Dutch Shepeard mix, Aroarah into the Tacoma branch this evening after the usual urgent…read morecare was closed and I couldn't get her into my regular vet until the next day. They were extremely Busy and told me that it was a very long wait to be seen by a Vet. I had concerns for the severity of my dogs situation and the staff Over worked and backed up still took time to get us into an exam room and spared a couple Nurses to give Aroarah a quick look over and helped ease my mind by ensuring me that my situation was not as severe as i had feared and that i had time to wait until i could get her to our regular vet appointment the next day. They were kind and helpful and saved me a lot of worry and money! I have read some of the other poor revues on here and i believe that a little understanding goes a long ways as much as people want the staff to be understanding to their situation i am understanding of what they have to do to help everyone and I am Very appreciative of the staff to lend me some help when they didn't really have the time to do so nor did they have to. Thank You!

The people and facility at Blue Pearl are amazing. My big dog had to have an MRI and immediately…read moreneeded surgery to remove a bulging disk in his cervical spine and they did such an amazing job taking care of him through the entire process! They were in constant contact with me during it all so I knew what was happening during this insanely stressful time. And, most importantly, they successfully corrected the issue in his spine and my 125lb, 6 year old dog is regaining all of his abilities. I just can't say enough about how impressed I was and how truly thankful I am for everyone there.

We just got our baby home and I want to leave a quick but glowing review. Was the wait long- yes…read more They are understaffed. It took over 5 hours to see my baby- but in that time they filled up with more severe emergencies- but they kept my baby sedated and comfortable. Was it expensive- yes. But I was comfortable with the intense level of care they provided and kept me informed at every step. They saved my baby girl, and I'm so incredibly grateful!

Our experience at BluePearl was one of the most frustrating veterinary experiences we've ever had…read more When people bring a beloved pet to an emergency hospital, they're scared, vulnerable, and looking for expertise, communication, and compassion. Unfortunately, our experience fell far short of those expectations. We brought our dog in after she had been vomiting for days, hadn't eaten in two days, was panting heavily, whining in pain, and appeared to be having difficulty breathing. She was taken to the back immediately, but after that we were left sitting in an exam room for over an hour with no updates. We eventually went to the front desk ourselves to ask what was going on. We were told the doctor would be in shortly, and then waited another hour before he finally came to speak with us. During that conversation, we learned for the first time that our dog had arrived with a temperature of 104 degrees. We asked whether she still had a fever, and the doctor didn't know and said he would have to go check. About 30 minutes later, another staff member brought treatment estimates that included a quick scan ultrasound the doctor had never mentioned. This was the first time anyone told us that a quick scan ultrasound had supposedly been performed. We had questions about the findings, but no one could clearly explain them. When the doctor returned, he recommended additional bloodwork before realizing information from recent bloodwork was already in our dog's chart. Watching him review the chart in front of us after making recommendations significantly undermined our confidence in the care being provided. After approximately four hours, we left with a bill of more than $600, no diagnosis, no treatment plan, and no clear answers about what was causing our dog's symptoms. We were charged for an IV catheter and a quick scan ultrasound. Despite being told our dog arrived with a 104 degree fever, nobody ever explained why no treatment was provided for it. Emergency medicine is complicated, and not every case has an immediate diagnosis. What isn't acceptable is spending four hours in an emergency hospital with so little communication, so little doctor interaction, and so few answers.

I like this place. My dog needed stitches. They did stitches. And it needed a drain but was told it…read moredidn't cause a puncture was not that big. We had to bring him back for staples again cause the stitches popped out and he got pretty swollen. After the staples didn't work we took him back a third time and they left an opening for drainage and stuff and stitched him back up. But went back to remove the stitches. Wait was hours ling. Tried to schedule an appointment but it was booked out super far ended up just taking the stitches out myself. So far so good. I would go back for an emergency but probably not for normal vet since they are a very popular vet and scheduling may be crazy. The front desk staff were awesome gave my kid some coloring things and such while we waited for a room.

I have been coming to Sumner Veterinary Hospital since 2018 and I have 4 dogs. We were good…read morecustomers, but after what happened with my dog Otis, I will NEVER return. On 8/22/2026, I made an appointment specifically because I was extremely concerned Otis had cancer. He had lost a significant amount of weight, was barely eating, extremely lethargic, no longer playing with our other dogs, and had VERY large lymph nodes. We were booked with Dr. Moss. I showed Moss the enlarged lymph node and explained all of Otis's symptoms. Moss attempted an aspiration twice and told me it was "oily" and benign, and that my dog was overweight. Otis was NOT overweight. I have photos documenting his weight changes because the changes were happening fast! So That comment felt completely dismissive and out of pocket, especially when I was there because I knew something was wrong. I STILL made it very clear that I wanted blood work because I was concerned about cancer or even a deficiency that could be treated. The appointment then shifted to Otis's ears needing to be cleaned, requiring anesthesia through the ER department. When Dr. Millard called to tell me Otis had done well and was waking up, I asked again about the blood work. She told me they had not been notified to do it, but said they could run it along with a newer cancer screening test they were learning about. I immediately said YES. That was the entire reason I originally made the appointment. The results came back showing signs of lymphoma. I was also told over the phone that we could try Apoquel for Otis's ear allergies. When we later returned to discuss the lymphoma results, I was told to STOP the Apoquel because it can weaken the immune system and potentially accelerate cancer.I paid $328.52 for the medication I was then told to discontinue because of concerns related to cancer. I also have a HUGE issue with what happened when I picked Otis up. I was told to come as soon as possible, so I did. I was put in a room and apparently no one was told I was there. I waited 45 minutes before calling the front desk myself, and it took another 10 minutes for them to bring my dog out. Then I discovered Otis had been left in a crate WITH HIS LEASH ON. I consider this Animal ABUSE. A dog should never be left unattended in a crate with a leash attached because the leash or collar can become caught and cause strangulation. Otis had also just been under anesthesia, making this even more unacceptable. When they brought him to me, they apologized because he had had a very large urine accident in the crate and his leash was covered in urine. What if the leash or collar had gotten caught? What if Otis had panicked? What if he had choked himself to death? I bet they woulda blamed it on the anesthesia! I am beyond angry. I don't know who was responsible for each part of this situation, but I DO know how I feel about the way my dog was treated. Dr. Moss made me feel like my concerns were not important. I believe to my core that Dr. Moss does not care about my dog or the concerns I brought forward. I felt dismissed, and completely unheard while advocating for an animal who could not advocate for himself. I even emailed Dr. Millard about the entire situation and received no response. Dr. Millard ultimately transferred Otis's care to an oncology veterinarian in Lakewood, and I am grateful for that. And here is the part that absolutely breaks my heart: Otis has since been diagnosed with STAGE 4 LYMPHOMA. He has cancer in his liver and spleen. WOW. I knew something was wrong with my dog. I listened to my dog. I advocated for my dog. And I was right. I am thankful we eventually got the blood work and that Otis was transferred to oncology care, but that does not erase everything that happened before that. After this experience, I will NEVER bring my dogs here again. If you are considering this hospital, especially Dr. Moss, please do your own research and advocate HARD for your animals. You know your pet. If something doesn't feel right, keep pushing for answers. Otis deserved better. Update Otis died 9-25-26

We used to love this place but it has gotten worse and worse every visit. Helena, the person who…read moretypically works the phone, is unprofessional and bad at managing communications. She asked me to email the updated shot records, which I did within 24 hours. Yet, when my roommate took Noodles in she was turned away for not having those records on file. I did not get a response to my follow up email. I had to call and have Helena look for the email on the specific day I sent it which she basically did. Now they won't even trim her face (the whole point of us getting her haircut). I get she's squirmy and afraid of everything but this is why we pay a hefty price for a haircut. She clearly didn't get a bath and makes you wonder if they've ever given her one in our previous visits. It's time for a new place, sadly

Helena and her staff have been taking the best care of my sensitive senior dog for over a decade…read more She was adopted from ACC and was very anxious. We had a horrible time at the first several groomers we went to - until we found Helena!! She's so warm, caring, thorough and we love and fully trust her! I'm so grateful for her and everyone at Bath Brush & Beyond.