Lids is way better! Shop hats is garbage…read more Don't buy anything online, If you order now you'll receive your shipment a month later. And most of what they advertise is just to fill space on the website. I ordered 5 hats and they didn't even have 3 of them. A week later they sent me a email saying they would refund my money. Not even giving me an option to select other hats. I rather p pay more for better service.

Came all the way from Riverside to be denied. First off, I had to pay for parking cause of a Block…read moreparty going on DT. Walked all the way over to the store and the store is closed. Lights are on, "Open" sign is up, Nobody answering the phone. Seems to me they are enjoying the block party rather than having the store open. I gave the benefited the doubt, just in case the store worker was possibly dropping a deuce. Waited for over 30 mins. No courtesy sign posted. Was ready to purchase a few hats that I can see from the window. This place just lost my business.

I've been coming to this Lids store for probably 15+ years and have never really had any issues…read more The store is kind of small and it can get packed real quick especially around the holiday time when everyone descends on the mall. Overall they usually have a good selection, but since my favorite sports teams are considered the secondary teams in the area they usually do not carry a lot of options for me. I have never really had any issue with service, it's just hats and their have what you want or they don't. Things can sell out quick, like some of the Dodgers WS hats, but they are always good about referring you to the Lids website or helping you search at another store location.

Staff really makes such a difference when shopping... some people have great customer service and…read moreothers don't. I was on the hunt for a Dodgers World Series hat and started my search at the Montebello Mall. The employee working there was rude and definitely lacking in customer service. I was fortunate enough to grab one here at Brea and I wish I had gotten his name, but whoever opened this morning head very helpful. He helped me find the size I needed and gave me some info on another hat I was looking for. I also overheard him on the phone (another customer looking for World Series hats). He told them about store policy on the special items (no holds, first come only) but have him suggestions on how to try and score one. Not everyone has that customer service spirit, but this person definitely did. Considering the juxtaposition of my experience at the other store, it made me want to write a review. Keeping doing what you're doing, Brea!

Great place if your looking for some old school fedora hats and clothing. Was walking by a few days…read moreago and it got my attention. Not planing on buying anything but after the great service I got. I could not leave without a beautiful fedora. I will be back for a customs one. Thanks for all your patience on getting the perfect fit

An impressive curation of vintage men's clothing from most every era and style!…read more The owner was very friendly and knowledgable, and yeah, it's not thrift store prices, but that's not what this place is about - it's quality vintage items that are still in impeccable shape! :)

I came, I showed, they embroidered. MY DREAMS BECAME REALITY AND I CANNOT SAY TY TY TY! ENOUGH!…read more I showed them a picture of what I wanted, they colormatched, and showed me a preview before hand too! I will be back! I get compliments all the time!

Katrina at Coast Embroidery is a the best! She has helped me with many projects for T-shirts and…read morepolos and has always been kind professional and always kept the price is very friendly. She's always so attentive and gets back to me even when I forget to reply sometimes I always feel so comfortable with her. She has always worked with me when being indecisive about picking a style or color. If you're ever in the market for any custom gear, she is the girl to go to! I can't wait to order again!

I had an unpleasant visit years back and I stopped shopping here for quite some time. We would…read morespend 500$ every few weeks and we supported the shop and they have quality clothing. The staff refused to exchange or refund a pair of shorts even though we shopped there often which I thought was pretty ridiculous at the time even with receipt on hand. After the years went by I had finally returned and didn't let that one bad visit stop me from purchasing from their shop again. Since then I haven't had any issues and I still continue to shop here. They do have quality clothing, their pro club shirts are nice quality and they have all the Levi colors and sizes I usually wear. The dickies are always stocked up and their jackets are nice as well. I also buy my hats from them once in a while. The hat selection is not huge but they do have some decent style hats from time to time. Since the last visit I have decided to change my review from 1 star back up to 4 star. The staff is friendly, They do not have the biggest selection but they do carry a wide variety of modern style clothing and it's perfect for work gear and t shirts. The prices are decent as well.

We came in today for my husband and son. They are both big and tall and this is one of the places…read morewe like to come. Nice, big selection cool clothes. They always find something....store always looks nice and organized. Cashiers are friendly. Not sure of the prices. If we like it we buy it, since it's always hard to find nice things in their sizes. See ya next time!!!

September 25, 2022 this place caught my eye while walking through the mall Cerritos mall. We were…read moregreeted at the door by Sam the associate very nice excellent customer service positive attitude very personable. They have a huge selection of everything the price is right on key can you pay the same price as you would for fanatics.com but it's in stock and you can get it today. They have a huge selection of Your Favorite pro teams. Sam was very helpful in helping me find my exactly what I was looking for huge selection Very organized and well put together Pro sporting store Definitely will be back. I highly recommend a store in this location.

Went in for a gift had no idea what to get. Manny was nice and assisted me with some options for my…read moredad. Love the hospitality. Very kind. Will be back.

Was looking for a last minute gift and a worker named Andrew came through and was looking left and…read moreright, top to bottom and even went looking in the back for the perfect size for me! I was going to get a certain size but he convinced me a different size would look better, and it did! Customer service top tier

Worst costumer service!!! I would give this place 0 stars if i could would! DO NOT COME HERE! We…read morehave waited for about 40 minutes to get our hats embroidered and Until my husband had to go in and say something. Skipped us AND THE HATS WERE JUST SITTING THERE! They told us about 15 minutes. I saw them eating and drinking on the sales floor. This so unprofessional! I work in retail this is not okay! We will not be coming here again !

I planned to come down here since I'm close in ANAHEIM so I just left from there right there the…read moreladies were so greeting and nice I got me some gear and they gave me so much love everyone come down here they got good stuff and customer service- MORENO

The store has a wide and varied selections. Carhartt , Proclub, Ben Davis , Dickies , some of FB…read morecounty's' and more

They have a huge collection of bootleg music band shirts and everything else you can imagine. Every…read moreinch of space in this store is lined with shirts all the way from the bottom to the top. I have a big collection of t-shirts and I am always looking for something very unique that I cannot live without.

Been going here for decades, just to but tshirts. Good quality by the way. Older guy with ponytail…read morehas been there for years, hes cool. Maybe owns the place. Now theres some old Russian bastard who is a dick! Shirts used to be $20 and tax. Now $30 and tax . Might as well just buy on line. I'm a supporter of small businesses, but I don't support this scumbags attitude! You just lost a customer of 35 years. Fuck you guys!

I visited this store twice in one day as the first time I didn't see exactly what I was looking…read morefor. Each time I was approached immediately. I was helped and customer service was great. I was told about a $5 membership ( 1 year ) that saved me $9 on my purchase. I did ask one gentleman if they had a particular towel and was told they did not have it but the second gentleman over heard and realized they may have what I wanted and I ended up buying that item. Midsize laker towel for my golf bag :) Helpful staff.

Came in for a football jersey. 4 guys standing around chatting with no customers in the store. When…read morewe asked if my husband could try one on the guy gave me a bad look and said "which one?" I pointed out a jersey I had no idea were youth only sizes and he said the adults are on the other side. And he walked away back to his other work buddies that are all doing nothing just slumped over chatting with bad looks. Life must suck especially for the owners that pay for 4 employees to run customers out if the store looking to spend money.