A couple weeks ago we took our cat Raider back to the vet because he was unable to urinate. The Doctor was wonderful and we decided the best thing to do was have him put to sleep. Everyone from the receptionist, Doctor and medical assistant were so thoughtful, caring and compassionate. They let us be in a room alone with him as long as we needed before the procedure . I was able to hold him in a blanket during the procedure . It was such a sad day, but they made everything so special and as comfortable as possible. We received his ashes today. Along with his ashes was a beautiful letter with his paw print. Thank you Loomis Basin Veterinary clinic for making such a sad time so special for my family and I. read more

VCA Loomis Basin Veterinary Clinic - Veterinarians Near Me - Loomis, California

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We had to take our dogs in because one of our pups ate an entire bag of chocolate chips. We were waiting all night and watched as the staff worked together to prioritize and treat so many dogs and cats that came in that night with emergencies. This 24/7 vet serves a huge area and I was so grateful that we could get our dogs in to be treated before dire effects of theobromine poisoning could take effect. All of the staff were extremely professional, calm, considerate, helpful, concerned and competent while juggling so many emergencies. I was so impressed by these people. It must be such a hard and stressful job and the staff here are special people. I couldn't believe that when we finally were checking out, my shy boy pup that usually doesn't not like strangers and especially men, was kissing one of the male vet techs in the face and wagging his tail. But don't get me wrong, the staff there is predominantly badass women. Amazing people. read more

We have 2 old cats with tons of health issues. Thus, I naturally know all big vet clinics in the area. VCA Loomis is by far better than VCA Sacramento and MarQueen in all possible aspects. UC Davis is good but good luck to get an appointment there. These people simply care for your pet and it pays off. read more

Whoever the guy working the front desk today should be absolutely ashamed of yourself. If you dislike your job so much do NOT take it out on people who are already going through a hard time picking up their pet from surgery. You need to learn how to speak with people for one. Two learn some manners, and dont roll your eyes when people are truly just asking questions because they are unfamiliar with some terms/medicine. People like you drive people away from businesses.. read more

Best Vet Hospital yet! I highly recommend! The staff and all the Vets are very knowledgeable and friendly. They always call the next day after your visit (when your pet is ill). I have been going here for almost 20 years. Still my fav. I went to a few before and no one compares. If you have never been before..take a chance! You won't be sorry! D.Jenkins read more

Rude inattentive staff, heartless crooks were mean and cold when we had to put our 1 year old puppy down, there wasn't a single time we didn't go in over the 6 months he was sick when they didn't try to up sell us on several thousand dollar tests with no end or diagnosis in sight. If you want heartless for profit monsters to take care of your pets this is the hospital for you. We will never be returning to this place. read more

Loomis Basin wasn't our first choice for an after midnight emergency vet visit because it's not the closest to our house but I'm glad it's where we ended up. I can't speak highly enough of the staff. From reception to the techs, and of course the doctor. We were seen by Dr. Rowe and she is the most caring, kind, and compassionate person. I'm not religious but it's like we were sent an angel. Our situation was the worst but she was the best. Everyone there was. Loomis Basin is now my go to in the event of a pet emergency in the future. read more

Took my dog there cause she wads have a neurological problem they come in and tell me they took urine sample which I never gave them permission to do and told me that my dog tested positive for THC and amphetamines straight bullshit lies or false positive which I don't even think they took urine from her if they did how and I never gave him permission to and there's no drugs that my animal could have gotten into so they're full of shit first it was all about a neurological problem then 10 minutes later they're telling me my dog is on THC and amphetamines give me a break these people are judgmental and are full of shit I would never take my dog there again next thing you know they'll be either calling the cops on me or sending Animal Control to my house Loomis Basin sucks I'll never go there again read more

I recently visited the clinic with my dog who has lots of anxiety. She made it through her checkup and after I purchased some medication, we headed out the door. Upon getting home, I realized I had misplaced the medication's. I called the clinic and spoke with Kim. She was charming, understanding, and said she would look for my lost medication. As I made my way back to the clinic from Rocklin to see if I had left them in the parking lot, I received a call from Kim that they had found them. Kim's coworker Kristen had searched far and wide and ran through the parking lot looking for them and found them! I was welcomed with a great smile from Kristen at the front desk and she had my $200 worth of medication that I thought I lost! Thank you guys for your awesome service! read more

It takes a lot for me to be mad enough to blast a place like this, I'm not going to go into long details, but I will never take another animal here ever again. I get there are shortages everywhere, but we waited over 11 hours to be seen as they deemed us as "non-emergency" only to get in, finally be seen and be told my dog needed to have surgery immediately or she would die! They even said "euthanasia wouldn't be a bad option." WHAT THE HELL?!?!?! She's only 5 years old!!! I guess this explains why we saw 3 different families leave this place crying without their pets in that 11 hour wait. Maybe you should do a better job at assessing animals, if this has been a human, this would be a classic case for a malpractice lawsuit! Glad we took her somewhere else that was able to get her right in! The other vet was actually pissed off to hear that we waited in the parking lot for 11 hours at VCA with a really serious emergency as her uterus could've ruptured at any time. They were actually very surprised that it hadn't and told us we were lucky to still have it our pet as it was 10 times the normal size! IF you value your pet's life, DON'T GO TO THESE INCOMPETENT IDIOTS! read more

VCA Loomis Basin Veterinary Clinic - Veterinarians Near Me - Loomis, California

On minute 50 of waiting to talk to someone. It's been saying I'm caller #1 the entire time. I'll update this review if the service is good (if I ever get service which I highly doubt I will). Not sure when I'll tap out, but I really need to speak to them. read more

VCA Loomis Basin Veterinary Clinic - Longggg wait. - Veterinarians Near Me - Loomis, California

VCA has always provided great care for our pets. AVOID MARQUEEN, and drive a little farther for top-notch Veterinary care.

*** So fox tail caused inflammation of our dog's paw. Another vet resolved the issue. This overall cost us about $1000 and 2 visits, out of which the first one with X rays was absolutely unnecessary. Another vet had fox tail removed and ordered antibiotics (Alelujah). If we could see Dr. Stephanie Lo each time it would be great. But here you will be randomly assigned to just about anyone, and it can be hit or miss which can mean watse of $1000 and what is worse more suffering for your beloved pet. I am not okay with this and unnecessary X rays of knee and hips, while the problem was so obviously in the paw! Even the 2nd vet said "But paw was not like this on the 1st visit, right?" The sad part is "Yes it was, but it was conveniently ignored because X ray charge is higher than actually doing the work and attempting to remove fox tail" read more

VCA Loomis Basin Veterinary Clinic - Veterinarians Near Me - Loomis, California

I wish my experience with this hospital didn't end the way it did. My dog Abby was given such good care by Oncology (for her cancer) and Emergency (for her kidney disease). Sadly, when it came time for us to let her go, due to extreme advancement of kidney disease, we had a horrible experience with this hospital. I called about scheduling euthanasia and also having a punch biopsy collected post mortem. The punch biopsy would be used to preserve Abby's DNA, and I had a kit with instructions. Before scheduling, the receptionist assured me that she spoke with the Medical Director Peter Vellutini and that he had researched the company and knew what the DNA collection via punch biopsy entailed. So, I scheduled the euthanasia, punch biopsy, and private cremation for Saturday 1/6/24. I was specifically told that the medical director would be there to do these services at the appt. However, I arrived for my appt and no one knew what I needed even though they collected payment for three things (euthansaisa, cremation, and punch biopsy). The vet on duty was very empathetic, but ultimately, we were refused service because she wasn't comfortable taking a punch biopsy for the purposes of DNA collection! We went home broken hearted, confused, and trying to come to grips with how this could have happened. I'm shocked at the disorganization that occurred and even more shocked that I was subjected to such elevated levels of stress and disappointment on a day that was already so hard. As I said, I wish my experience with this VCA had not ended so badly. read more

I have been using Loomis Basin for years for my pets and my experience with urgent care on the night of April 17th was a huge let down. There are many great doctors here and I would suggest you find a doctor you like and stick with that one. As far as urgent care goes, you don't have a choice on the doctor you see, so I will go elsewhere for my urgent care needs. This is what what happened on the night of April 17th. My dog developed paralysis from the waist down that morning. The doctor we saw that night made it seem like it was not a big deal. He prescribed some home medications and said we could wait it out 48 hrs and if he didn't improve we would be referred to UC Davis neurology. We ended up returning the next afternoon because my dog was still paralyzed and could not pee. We brought him in to have his bladder expressed. Whoever saw him that day, said that we needed to take him to neurology right away and is something that could not wait. Well turned out he had a severe herniated disc compressing his spinal cord and if it wasn't relieved within 24 hours he would be paralyzed the rest of his life. We were just passed that 24 hour window. He had the emergent surgery and is stable, but not out of the woods. I feel like any vet should should have known the urgency of the matter. I left a three star rating because the medical technician's I encountered the next day were phenomenal in organizing his transfer to a speciality center and I am not sure who first realized the urgency of the matter. There are a lot of great doctors here, it is just that one doctor ruined my experience here. read more

Utterly ridiculous that you have to wait on hold for close to an hour and still not be able to talk to someone. I understand, and fully aware that there is a staff shortage every where. But I find it absurd that I wasn't even able to get to a live person to even attempt to schedule an appointment. I rescued a dog thru the Sacramento SPCA and this vet was on the list of recommended places to take the animal for a check up. What a joke. I'll let the Shelter know that it's impossible to talk to someone here so I don't know why it's on their list of vets. read more

VCA Loomis Basin Veterinary Clinic - Here the photo of me on hold for just shy of 53 mins before I said enough and hung up. - Veterinarians Near Me - Loomis, California

Thank you to the Doctor, Vet Tech, and Receptionist who helped my Blackie cross over the Rainbow Bridge at 4:30 am Saturday. They were all so kind. The ICU was full and yet they gave my dog their full attention. read more

I took my dog here about 2 weeks ago for a wound that required stitches. We were never acknowledged when we walked up to the counter, the girl at the desk assumed we had already been helped and ignored us until I spoke up. Once she checked us in for the 4 to 5 hour wait she tried to have us, and our wounded dog, wait in the car before they even checked her wound to see what she needed. Thankfully they were able to take her right away and get her stitched up. The original visit isn't why I am giving this 2 stars. When returning for stich removal I was told that the wound was good to have the stitches removed. 2 hours after I got home the wound opened back up! I immediately called back to see if we could get back in to have her seen. The girl on the phone was telling me we would have to pay again! I literally just spent over $800 for this wound to be fixed! Why and I paying again for something I was told had healed? Really!? We will be taking her to her regular vet to be checked and will not be returning to them. read more

They are in a great location, and the staff is accommodating. We have only had to come here for emergencies, and we know that emergencies are costly. I have found that even within that moment, they are doing the minimum to ensure we are not paying much more than we have to. The MDs are excellent and honest. I have never had an issue with coming here. They are a VCA facility, so generally, their pricing runs more expensive than the mom-and-pop facilities. I cannot recommend this place enough, but I know what to expect when you come here. read more

Vca seems to have a protocol and twice now I have been sent home to watch my dog suffer. I used to love this vet but since they became a VCA vet hospital they have gone way down hill. Waiting for mobile vet to put my dog down now after $800.00 of just vet visit with a bunch of medication that I can't even give her. Test should of been recommended before I left in the first place . They say they're saving you money but what they're doing is you're paying for all the meds and everything before any test or x-rays they're telling you to go home and hopefully they'll get better this is twice now this has happened came back got the test and x-rays then told me my dog was going to die. So this time I'm calling the mobile vet to put my dog down so Loomis basin can't suck another dime out of me read more

Used to be a good clinic until VCA took over. The prices tripled and vet care is subpar. How can ANYONE with a medical emergency wait for over 2 hours in the parking lot? Unacceptable. read more

I do really like this Veterinary Hospital. I did ask for the technician to cut her nails but, I didn't ask the price . I was shocked That they charged me $ 34 . Outrageous. I'll never do that again. read more

Claims to offer 24/7 emergency care, but this is NOT true. I called when my dog had a heart attack (I have a medical background) and they refused care, saying they were too busy... read more

We were really impressed with the emergency center and clinic here at Loomis Basin. My cat had become sick and wasn't eating which was out of the ordinary for him. When we brought him in, they said it would be about a 3 hour wait, but we only ended up waiting about 30 minutes. Dr. Stephanie Lo was extremely caring and helpful. She explained the possible conditions and treatments without making us feel pressured. All the staff we encountered throughout our visit were very nice and enthusiastic. I was extremely happy with how everything went and I felt like the pricing was fair, especially for an emergency clinic. My cat his back to his healthy and happy self thanks to the staff here. I would definitely come back and I will reccomend this place to everyone. read more

It would have been nice if VCA didn't take over this hospital. Old Loomis basin cared more about your fur family than they did about the money. VCA only cares about the money and how much they can get you to pay. read more

They could careless about you or your pet all they want is your money and will sting you along and don't do what they say they'll do . And if you get a call from the vet when they say they'll call you a lucky one . read more

When our sweet dog was diagnosed with heart failure, I called around town to locate a cardiologist. I was lucky to find that Dr. Stack had just arrived to town and was available pretty quickly to meet. He took a lot of time to talk to us about our dogs condition and what to expect. The staff were always very sweet and kind towards our dog. I definitely feel like Dr. Stack's care helped prolong our boy's life. When his condition worsened, we called VCA Loomis again for advice. We were likely in denial and weren't sure if we should bring our dog in, but they insisted this was an emergency. They were right, he had entered the final stages of heart failure. We were also very lucky because we caught them at a quiet time and arrived when no one else was there. I understand that it's first come first serve, and our heart broke for another dog owner who arrived later and was turned away. The doctor on call was very sensitive to bring up the topic of treatment vs saying good bye. We decided to say goodbye and the administration process was very kind and smooth. My boyfriend was very worried about how it would go, and we've talked several times now of how well VCA Loomis did it. I was honestly worried when I first saw the reviews for Loomis before going to see Dr. Stack, but our experience was very positive. Thanks to the team for taking good care of our fur baby. read more

Took my very complicated 10yo dog to the behaviorist here. My last hope for him. Many neurological/mental health type of issues, along with possible physical issues. Behaviorist had weeks to prepare for first meet up: hadn't even read my input (on their form)! Basically just looked him over; then a 2-hour ZOOM to review ideas options. Basically spoke about a ton of different drugs to use/add to his regimen; nothing much behavior modifying in my opinion. Just enough to keep him stoned more likely. Agreed to try Pepcid for nausea (to see if one issue could be resolved caused by possible nausea). He ALMOST DIED! TOOK 4 tries to reach her. Final comment; "Whatever works"; all by email. No call. Was to follow up in 2 weeks, send studies, articles, info. Nothing. N O. T. H. I. N. G. I want a refund! $254 for WHAT!!!!!??? She kept swing" wow, this is a lot...". Unbelievable. read more

The Doctors I had here were five star terrific. I sure do wish I could have liked the business operation. Absolutely and completely shady. I had to schedule a service. They quoted me an itemized list of things to pay for summing into the $300 range. Sounded great and I took doggie in. After my doggie was inside their hostpital, and I had left the site, they called me up to "run a deposit to get started." After asking them what they meant three times in a row, they finally told me that they wanted to charge my credit card, up front for the entire service (not my definition of deposit) and that the cost was an itemized list of stuff totaling into the $1000 range. More than 3X. I had only the one experience with them. But this "felt like" a purposeful, deceitful bait-and-switch. My dog was well treated and cared for and had proper medical attention. Every thing on that dimension was great. They had their opinions about how to handle covid safety practices...it was weird, but hey, that's the covid world, I won't fault them for that. It's only their accounting/billing/office side that is a deeply flawed problem. read more

Can I give negative stars?! Don't bring your pets here. They do not care about them. They gouge you at every junction and lack any sense of empathy at all. You will pay 3x as much as anywhere else. Don't even BOTHER trying to fill your prescription here. You could call two weeks in advance and they won't fill it until you walk in and demand it. You could also call in and ask them to send your prescription elsewhere, they won't do it. (My meds were 3x cheaper at Raleys when I got to Marqueen and THEY sent the prescription to their pharmacy) Take your pets literally anywhere else because I can't imagine anywhere that'd handle it less professionally, with less compassion or as coldly than everyone at the Loomis VCA. I didn't even realize the depth of how terrible the experience was until I went to somewhere else and was met with empathy and humanity. read more

Best advice I have...educate your Saturday evening phone staff not to recommend, euthanizing, when a customer calls about their moms dog gagging, and having difficulty trying to get a stuck piece of a deer antler down. Mind you, this was after she stated you were at capacity. But could euthanize? :( read more

Thank you so much to the veterinarians and staff for treating our beloved Sassy. They were very caring and compassionate toward our old cat of twenty years, and made sure all that could be done for her was. We couldn't recommend the Loomis Basin Vets enough. read more

VCA Loomis Basin Veterinary Clinic - Veterinarians Near Me - Loomis, California

I have turned to VCA Loomis Basin twice in the last few years. The vets are the kindest people and the techs make you feel like they've know you and your pet for years. This staff has seen my family through the worst...twice. I can never say enough thank you's to them and will use them for any future vet needs. read more

VCA Loomis Basin Veterinary Clinic - Veterinarians Near Me - Loomis, California

Brought our dog in who had been throwing up nonstop for four days. The vet made us feel like we were an assembly line and immediately offered us an $8,000 surgery option WITHOUT anything other than my testimony. No physical exam yet, no xray, nothing. I couldn't speak other than to say we couldn't afford that, and I got a lengthy stare before she finally offered an xray and medicine option... it felt like a car dealership situation! I'm sure they are great at a lot, but the specific vet we had was all business and profit and zero empathy :( read more

If I could give more than five stars I would. My 10-year-old golden retriever, Bentley, was a regular patient at Loomis Basin Vet Clinic. On August 14, 2023, he became very ill and needed emergency surgery. He had multiple health issues and was in the clinic's ICU for three days. I finally realized I had to let him go. He was on oxygen and IVs so could not be moved to a private room, so the ICU doctor called his regular vet to be present, for which I was very glad, and had everyone else in the ICU leave so we could have privacy. During his stay the ICU doctor on duty kept us informed of his condition between our visits, and his regular vet, Dr. Alex Rensing, checked on him daily. I cannot say enough good things about the wonderful care my Bentley received. Everyone was so caring and compassionate, and I felt confident that Bentley was being well cared for. The doctors explained everything thoroughly before a procedure or treatment was done, including the cost. Although it was expensive, I believe the costs were very reasonable considering that he was in ICU and the surgery and amount of treatment he received. My sincere thanks to Dr. Victoria Tomlinson, Dr. Sarah Kaiser, Dr. Kristen Hutchinson and Dr. Alex Rensing from Bentley and me. You are the best. Sharon Hearden read more

Indy is 16 now and we are very pleased with the care he has received. So long as we call ahead and make an appointment we are seen quickly, professionally and compassionately. Indy is lucky to have such great care. read more

Kona is 11 years old and when she has health issues we trust VCA Loomis Basin Veterinarian to care for her. They have helped her survive cancer and completely heal from a knee injury including a torn meniscus. The wait is long for urgent care, but we know that she will be taken care of with much love. read more

VCA Loomis Basin Veterinary Clinic - Kona isn't feeling well, so we brought her into VCA Loomis Basin Veterinarian - Veterinarians Near Me - Loomis, California

Best Vet for my "puppy" ok he's full grown now but always my puppy and always in great care with his special Vet!!

I lived in Roseville in 2011 - 2012. Boarded my horse at a barn in Loomis. The barn owners endorsed and recommended the animal care provided here. Also brought my dog once or twice when she was sick. Crowded, busy and noisy. Usually a wait to see a doctor even with an appointment. The waiting room did get backed-up. With all the pets in the room, pandemonium would often ensue. Always got good attentive care for the horse and Labrador retriever. read more

For a place that is supposed to help people in need with their animals. I am an utter shock about what happened to me here. It was midnight, and my cat had gotten taken by something outside, I was able to get her back, but she had puncture wounds all over her body. I was in shambles as you can mentally imagine dealing with something like that can take a toll on somebody, especially at midnight. I am a single woman. I have no help. I had just gotten off work as I am a career waitress so this happening at midnight was really bad timing as I had not eaten or was able to get any water. An emergency happened, and I was doing my best to cope. As I arrived, I was shaking. It was very apparent that I was not mentally stable and I just needed some validation and support and some food and water. Basic needs, which are hard in the middle of an emergency, having no support at all. You would think, the people that you're paying $3000 to, could be at least, kind, and supportive. At least. They did not have those qualities in them. After I was begging for support and some help on my decision because they kept telling me that they're going to euthanize my cat and charge me $3000 and I have to decide right now, they gave me no options, they didn't offer any other solutions I have honestly never been to such an awful vet. They forced me to decide the death of my loved one by calling the police on me. Cool. Really cool. In a world where police violence has escalated, and I don't know what the heck. A police officer can do with my emotional upheaval......the police and the vet forced me to euthanize my baby, and did not allow room for me to question, anything. Then I was escorted out by sheriffs...after losing my loved one and being up all night with no food or water, they had me committed and gave me a Xanax...... if this is the support that we have for mental health and people having a rough time, I am ashamed of our community. I have never been treated so poorly. I am from the bay area and the vets would give you solutions and compassion and some water if you ask. Not Loomis basin, just cold blank stares, judgement, no empathy at all, and at the end, they still charged me $3,000 to euthanize my cat after barely 8 hours of care. Their lack of support took me all year to even write a post as I was in utter shock at their lack of compassion and felt afraid that if I spoke up to them, they will just called the police on me again. read more