Don't do it! If you love your pet, take it elsewhere! If only I could put a negative in front of that lowest possible, one star rating. Our daughters dog Rupert escaped while visiting us, and was struck by a car. As if hearing the crunch of her pet getting hit wasn't enough of a tragedy, it had to be compounded by our mistake of bringing it to this place. They are entirely motivated by the almighty dollar and will unnecessarily kill your pet if you haven't the funds. When we arrived and they inspected and x-rayed Rupert, we were initially given a positive prognosis. The dog was seriously injured but would survive, however it would require surgery to repair pelvic fractures. Good news! - All she had to do was give them $3000.00 tonight to stabilize the dog, and then another $4000.00 for the surgery. And it could easily total as high as 10 to 13 thousand dollars! They had her frantically filling out credit applications, and when she was denied they told her that the Dr. would be in to talk to her in a few minutes. In came a vet named Tomalty, I said that I had $4000.00 cash to give our daughter right then, to get them started, but that wasn't good enough for them. She then proceeded to tell us that Rupert was in bad shape and maybe we should think about euthanizing him! - EUTHANIZE HIM! The prognosis had gone from his chances of survival are very good for $13,000.00 to, Oh, you can't afford it? Well, he's not doing so good after all... euthanize him. All this and we hadn't even been shown an x-ray yet! Whenever I pointed this out to my daughter, Tomalty stood up and in a very brazen, angry, and unprofessional manner, pointed at my daughter and said, " I will talk to YOU in another room but I will not talk to HIM, pointing her finger at me, anymore! She took our daughter to another room and when she started to explain how stressed we all were, Tomalty raised her palm to her face in a "Just stop! Gesture" and said "DUDE I GET IT!" Are you kidding me? She calls herself a dr. and like a prepubescent teenager calls our 5'2" 100 lb. daughter "Dude"... No I'm afraid Tomalty, YOU don't get it... To sum this up as quickly as possible. They charged us $700.00 for whatever they had done the past couple hours, and we moved Rupert to Tanasbourne Veterinary Clinic where the Dr. there spent around 30 minutes with us all, just in explanation of Rupert's injuries and the procedures to follow. We were treated with fresh baked cookies and tea! And she even offered to bake us more if need be! Rupert came home two days later for only $1200.00, with the possibility of surgery to come, depending on his progress. The surgery was estimated at around $1800.00 + depending. VCA - $3000.00 up front immediately to stabilize. $4000.00 to $10,000 up front for surgery. Unprofessional, bad attitude, poor people skills. Tanasbourne - $1200.00 to stabilize. Estimated $1800.00 surgery in a few days if necessary. Wonderful friendly staff. Fresh baked cookies and tea! If you love your pet... and your family... don't go to VCA Northwest Veterinary Clinic! read more

I am surprised to see this place is so highly reviewed. Maybe my experience was an anomaly, but it was so traumatic enough that even their sister clinic that referred me - apologized for my experience at the Clackamas locations. A few weeks ago we noticed our cat, who was pretty chubby, wasn't eating as much. After noticing that she was also starting to hide more we realized she must be sick. We took her in to VCA Woodstock and they took blood and urine to test for kidney infection. She showed some elevated bacteria so they gave us antibiotics and subcutaneous fluids to administer for the next several days and they gave her an appetite stimulant. When we brought her home, she did seem to have a bit more pep, but by the next day she was bad again and really still could not eat. We took her in 2 more times one the next four days as she continued to decline and showed no improvement with fluids. On the last visit they did an x-ray. They sent it off to a radiologist at Clackamas who thought it could potentially be pancreatitis. I made an appt for the next day for an ultrasound to be sure. Unfortunately, yesterday morning she was doing so badly we knew we needed to change the appt for euthanasia. My 9-year-old daughter wanted to be there because she was so close to our cat. From the minute we arrived it was off. they had no record of our appt. When they took our cat out of my daughters arms they said they would bring her right back with a catheter in so we could be with her when she passed. 25 minutes later a very cold vet walked in and asked strange questions about our cats aggressiveness. She was never aggressive and was actually listless when we brought her in. Apparently she bit a tech as they were shaving her. The vet went on for 20 minutes about how serious a rabies can be. I told her there is no way our cat had rabies because she never went outside. She said that she wouldn't bring our cat back to us unless she was muzzled or sedated. This was very upsetting because that's not how you want your loved one's last minutes to be and you want them to know you are there. The vet didn't care. My daughter was sobbing. I demanded they bring our cat back and said we would take her to the clinic that knows her. It took me demanding it several times before she finally left to get the cat. she brought her back in a cardboard box with holes and said "do NOT take her out of this box." She also tried to block the door until I promised to. I just wanted to leave and get my daughter out of there. She knew she couldn't hold me in the room and finally let up. When we left through a back door she showed us to she slammed it behind us. The folks at Woodstock were kind and sympathetic about all the trauma, but said we couldn't have our cat back to bury her because the vet at the other hospital demanded the county test her brain for rabies. That means taking the head. It was the most horrible experience. I never imagined my daughter would have to witness so much trauma on the hardest day of her life. I recommend you pick a place that has more sympathy, understand and bedside manner than this place. read more

Long waits with no info or contact. I was Refered there by my vet (who called ahead to tell them I was on my way) to transfer my dog with a fever and significant dehydration. They were busy but took my dog in the back shortly after I arrived and that was the last contact or communication for 4.5 hours. So by the time I actually spoke to the Dr., formulated a plan and they took my deposit, my dog had sat in a cage without the fluid support we were there for for 5 hours. Not happy with the service at all. Front desk people were pleasant morning vet call was good. Update- after my review was posted I had a good conversation with the management about my experience. Dr. White took my concerns and dissatisfaction seriously and not only listened but he made me feel heard. He spoke about some of the plans he has to continue to train the staff and improve the quality of the service. Prior to our conversation I can honestly say I would only have gone back in the most dire of circumstances, now I will keep VCA NW as an option for emergency care. read more

Pets are part of the family and when they are sick you will do anything to try to make them well. Last fall, our dog Lucy began having a persistent UTI which our local vet was having trouble treating. We took her to VCA NW Veterinary Specialists where she was diagnosed with an aggressive tumor in her bladder. VCA NW Veterinary Specialists doctors and staff were very patient, understanding, and responsive...until we needed to transfer her care, as driving two hours to and from Clackamas every two weeks became a problem. In order to make coordination of care as simple as possible we established care with another VCA just down the street from our home. Coincidentally, as soon as we were no longer spending $500 to $1200 a month for office visits and diagnostics the responsiveness we had previously experienced immediately stopped. We called, sent several emails, and asked the local VCA to contact them for records and results, all to no avail. I would also later find out the cost of the care they had provided was grossly inflated. Lucy lost her battle in February when a tumor ruptured (one that had gone undetected by VCA NW Veterinary Specialists despite the thousands we spent on consultations, radiologists, oncologists, x-rays and ultrasounds) and she was scared and suffering, needlessly. Fortunately the heroes at Dove Lewis were able to provide the information we needed to make the right decisions for her. It saddens me that a veterinary clinic would be more concerned with profitability than pet care. read more

If you really care about your pets care and love your pet, these people are the place to go. They are the most caring and helpfuly specialist you will ever find in my book. I recently had to use their services for an MRI & CT scan for my cat and these people are absolutley wonderful, from the front desk folks, the technicians and Dr. Tracy Prouty who is one of the Neurologists there. The results of the tests were not good, but had I not had their expertise, I could have kept my cat unknownly in pain. Beleive me, she did everything possible to see if there was any way they could save my little girl, but she was up front with me and told me the truth and I can not tell you what a difference that makes. Although I miss her terribly, I am so glad I was sent to their clinic to find out what was going on as I would never want to subject her to any more than she had already been through. It is well worth your money and your time to see these people in action. People travel great distances to see these people and now I know why. There is a special place in animals hearts for people like this. I am so glad they were there for me. Jerry Read Vancouver, WA read more

I'll preface by noting that I don't have the names of the doctors who cared for our cat, the paperwork lists the doctor as "Emergency Veterinarian". Our cat recently was diagnosed with pancreatitis, his primary vet recommended he be hospitalized for 24 hours for fluids and pain medications & suggested NWVS b/c of the specialists, our vet called & was told it was $400 for 24 hours + pain medications & fluids. We got to NWVS around 9pm, a tech took our cat to the back to do a "check" on him and said they'd come get us to have the doctor talk to us soon. The waiting room: uncomfortable, while trying to be modern & open they forgot that when you have a sick pet you want privacy - for them & you. We were told all the tests we'd just had done (copies brought with us) redone She said she wasn't sure if he needed emergency surgery but she'd let us know. WHAT? Surgery for what? The $400 overnight stay was up to $3,000. She said she highly recommended a urinalysis because he had a fever & said results would be back in the morning. It took 3 days of us calling repeatedly to get results of the urinalysis back. The next morning the doctor said the x-rays showed a mass or blockage in his stomach & they strongly recommended an ultrasound or follow-up x-rays. We took him back to his primary care, explained what the vet told us on the phone & our primary said they disagreed - all that was seen was gas & fluid (water). We got the ultrasound done just to be sure (for 1/2 the cost of NWVS) and, shocker, stomach was fine, final diagnosis was pancreatitis. In the waiting room: the front desk is loud and the people aren't considerate; they yell calls to the techs in the back & have personal conversations in the open. As for the doctors: we felt preyed on, like we were buying a used car & they were trying to "add on" options - trying to sell us an ultrasound at a marked up price. The cost: outrageous, everything is the same (no "emergency" fee difference) to them, so no assistance even though our vet called ahead. Wow. And when we got a "refund" because the estimate we paid as a deposit was higher than services rendered the girl had the nerve to say "Isn't it nice when you get money back from the vets office?" ... I do not trust this clinic, they are not respectful and I will not return. I would encourage you to go elsewhere for your pets care. read more

I woke up at 5 in the morning to my dog growling at a strange high pitched noise coming from downstairs. I ran down and discovered one of our hamsters, Muffin Top, cornered by our four cats. After scaring them off I realized that Muffin Top had a long gash along the side of her body. My wife immediately took her and tried cleaning the wound while I looked up an emergency vet near us. The first place I found was Northwest Veterinary Specialists. I called and described the situation to the person on the line and she said to bring Muffin Top down right away. When we arrived, she said that they normally didn't treat animals that small, but she would get a vet to take a look. After examining our hamster, the vet came out and explained to us exactly waht she wanted to do and how much it would cost. We were amazed at the afforadability as well as the lengths the vet was willing to go for such a small creature. While we waited, the woman at the desk made us coffee and offered us bottled water. Two hours later we received Muffin Top all sewed up and in great health. It's never a good situation to have to take your pet to a vet in an emergency, but Northwest Veterinary Specialists made us feel comfortable and confident that our pet was getting the best possible treatment. read more

This was my first time at VCA and I was very impressed with the level of care my dog received. The wait time wasn't horrible, the pricing was reasonable, and the staff was professional and courteous. I'd especially like to thank DR. Ueki for being so helpful and compassionate. read more

First, do no harm. I wish those that made the decision to keep this clinic open while remodeling had thought through the ramifications of their decision. I, along with my dog, attended a horrible consultation there while hammering and sawing were going on behind a very flimsy plastic sheet. My dog was visibly shaking and I had a very hard time even hearing what the doctor was saying. The front staff as well as the internist I saw were obviously very distracted by all the noise and disruption. I realize that this was not their fault, but it also meant that I did not receive very good service. I hope I don't have to return to this clinic. Although this was very distressing for my dog and me, at least we were able to leave! I can't begin to think how it must be for the animals who are being boarded there for emergency situations or surgery. Shame on you VCA Northwest Veterinary Specialists for not taking the time to properly arrange your clinic during construction so that animals and their human companions weren't further traumatized during an already stressful situation. I also fee for the staff who have to perform their duties in a subpar environment. read more

All good things to say about the clinic. Staff is professional, transparent, friendly, and take the time to explain charges, the process, and the condition of my animal. The clinic feels clean and up to date. I felt very comfortable leaving my kitty in their capable hands. read more

I can't say enough about how amazing VCA NW Veterinary Specialists are. Over the last year I've gone to them for a few different issues and the service has been friendly, professional, thoroughly knowledgeable and they take excellent care of my dog. My cocker spaniel had some dermatologic issues and late stage ear disease and Dr. Zabel has been fantastic. We explored a lot of options and at the end went ahead with ear ablation surgery. It was tough for me but they really helped me through it and it completely changed my dog's quality of life. He was constantly in pain and almost immediately, within a few days after the surgery he was running around, playing with toys where he never had before. Dr. Steve Peterson did an amazing job (and it seems my dog's ears were one of the worst cases he'd seen in his 20 years of doing ear surgery). Dr. Scherlie, the ophthalmologist, also took a look at his eyes to confirm no major issues there. We were going to do the other ear but then he blew out both of his ACLs (common apparently in older dogs) and again we were in surgery. They've been amazing, checking in with me about his status, helping me with questions through the recovery. And I love that they're all there in the same space, so the various specialty teams can talk to each other. And if my specific doctor isn't available, there are others who can look at the charts and help out with all the information and knowledge at their disposal. All of the staff at the VCA NW Veterinary Specialists have been outstanding. I could continue to gush for pages more. But it's really a great feeling to know you have such an amazing team working together to look after your animal. read more

Very satisfied with our experience after coming in as evening walk-in patients. The staff at the front desk spoke to us as soon as we arrived and quickly got our cat into the back for assessment. Vicki, who handled intake, was very calm and competent. Dr. Trempala, the vet who did the exam, was excellent. Calm, friendly, very clear about what she learned from the exam, what she recommended, and what to watch for as signs for concern. No upselling on expensive scans when the initial exam showed nothing worrying, and she gave us a good rundown about the benefits, cost and side effects of an optional prescription. Total costs were comparable to a visit at our usual vet and we were out of there about an hour and a half after we arrived. I hope not to need emergency vet services anytime soon (or ever), but if I do, I'd definitely come here again. read more

My poor kitty spent 4 days here and they were the best. I called, a lot, checking on him and seeing if his test results were back. Each time they were very patient and understanding. If they were busy I always got a call back when they had time. They have visiting hours where people can come visit their pets and give you time to actually visit. The ladies working the front desk where very nice and after a couple of days knew who I was visiting. If you have an emergency with your pet I highly recommend them. read more

I had to bring my cat (daughters cat ) in Friday to be put to sleep as she was old and couldn't walk anymore and was in pain ay almost 18 years old. The compassion shown to me during this was not only amazing but so loving. The time I got with Scout before and during was what was needed. Holding scout and showing her love until the end is what I needed. The flowers and pen were a bonus, but being reassured she wasn't in pain anymore was what I needed to hear. I appreciate the extra love I was shown during this hard moment in my life. I would not hesitate to come again with my service dog if I needed a vet for her. read more

The entire staff did a awesome job . We took our little Yorkie Rosie on July 3 at midnight. We just moved to Oregon City to a place in the country and we had been warned about predators. So when I let my 3 little dogs out for a quick potty trip, and only 2 came back, I panicked. For good reason. Rosie came bolting back in about 10 minutes, bleeding and limping with one eye bugged out. We rushed her into NW Vet Specialists and she was seen immediately. We had never been there before, but they could see her eye was an emergency. It was such a busy night there with dogs coming in an stretchers. It was a hectic holiday weekend with fireworks and panicked animals and owners. She was given a pain medicine and the vet popped her eye back in, and even the tech said it was remarkable. A thorough exam was done and I'll admit I was reluctant to pay for the whole work up, but I'm so glad they did, because an x-ray revealed a broken rib in the opposite side. She was given iv fluids, a couple antibiotics, and pain medicines. Her bite puncture wounds were cleaned and after just 24 hours, we brought her home. She's doing amazingly well after just one week. She can even SEE in both eyes! Amazing! After consulting with the 2 vets and our new neighbors, we're pretty sure she was snatched by a coyote. There are no other dogs in the area, and a couple of coyotes were seen on our property the day before. I hear them barking/calling at night which is a little unnerving. Needless to say, we're building an enclosure for our dogs. I can't say enough good about our care at NW vet specialists. I thought the fees were reasonable, which came to a total of $1006. We were informed throughout her care about the fees. We are grateful to the staff and very grateful to have our little pup back. read more

Thank you so much to the VCa staff, Dr.Haraway and Alex for helping ease us in our decision to put our kitty Watson down! The support and care that was given to us and our fur baby was amazing! read more

So I didn't know there were other 24 hour emergency places like dove Lewis. This one was close to my home, which means we got our puppy there quicker. They gave advice over the phone and advised us of prices before we came in-- exam is 99. Honestly we spend around that at our daytime vet and our dogs eye seemed to be bugging him. We assumed allergies but we were not sure. We waited less than five minutes and our dog was taken to get vitals. The doc was out seemingly 5 minutes after, though we were so sleepy it could have been longer, with a large grass seed in her hand stating she removed this from his eye socket. They stated he already seemed much more comfortable. After, they dyed his eye to check for scratches on his cornea, that damn seed had given him one, a numbing drop for the pain, then brought him back to us while they wrapped up. He was out of our arms maybe 15 minutes total. We got medicine with thorough follow up instructions. I was glad he was feeling better and secretly guessing 200+ for the total since they did so much more than just check him out, but it was 147. We were treated well, quick accurate diagnosis, didn't break the bank and in and out in less than 45 minutes. Very Happy! read more

I wish I could give more than 5 stars for this clinic. I am filled with so much appreciation and gratitude to the staff. Our cat went through a horrible, horrible period of cascading health problems. I won't bore you with the whole story, but I will say that the entire episode involved us rushing her to this clinic where she had to have her eye removed due to a ruptured cornea. The staff at this clinic were incredible. We received excellent advice on how to proceed, and they re-arranged their schedules to get our kitty in as soon as possible for a surgery. Every single person we encountered, from the support staff to the doctors, exhibited nothing but compassion, caring, gentleness, and understanding. I feel they provided the absolute best care possible for our cat. Dr. Scherlie came in when he was off work to talk to us about how to proceed, and gave us honest, compassionate, and excellent guidance. Dr. Taylor performed the surgery perfectly and our cat recovered with zero complications. Everyone went out of their way to make our cat as comfortable as possible. If you have a sick pet, this is the place to bring them. read more

This emergency clinic has gone downhill. I've had positive experiences in the past but a change in staff has ruined that reputation. After I called in advance, when we arrived I was told it would be over a two hour wait (this was not communicated to me on the phone) and we were told we had to wait in the parking lot the entire time. My dog ended up having a dislocated hip, was clearly in distress and suffering in pain, and we were not allowed to go get him pain medication. Your staff member Amber needs to learn some basic customer service skills and does not have any compassion. Amber told us we could call the front desk to see if that was ok to get him pain meds. When I called, she rudely picked up the phone saying "I told you you couldn't do that..." Clearly communication isn't this person's strongest skill either. There are plenty of options in the Portland area for emergency vet care. Avoid this one at all costs. read more

Dr. Erin Flannery is a gem at VCA Northwest. I brought my cat Cleo, who had suddenly become ill, to see Dr. Flannery, right after having a poor experience with OSU vet school/medical center. The difference I experienced was night and day. Dr. Flannery treated me with respect, and it was evident that she cared about my cat Cleo. She was extremely thorough with her work up, and kept me apprised of all the costs that would be involved with Cleo's evaluation, ensuring that I approved of everything that was ordered. Dr. Flannery's follow-up and communication was excellent. She called me herself several times to inform me of test results and to check in to see how Cleo was doing. Dr. Flannery is a vet that I feel I can depend on, which is so important in those moments where one feels scared and helpless. It is difficult to find someone who will provide continuity of care, but I found it in her. Thank you VCA Northwest and thank you Dr. Flannery! (by the way, Cleo is back to her normal healthy self!) - Diana Seaders read more

These guys are the best. Always nice, super affordable, the biggest waiting room in any vet I've ever seen, great doctors. I only wish they could be my dogs regular vet too. Plus they have specialists that most other vet clinics don't have. One of my dogs had eye surgery there. Best I town, don't bother with dove Lewis unless you like forking over tons of money and waiting forever. read more

We took our puppy to the VCA hospital with severe neurological problems. They saved his life and were wonderful, and caring and kind to us and our pup. It turns out our little Mugsy has some kind of brain thing that only 9 other dogs have had, and he is still here thanks to the wonderful neurology team at this VCA. He is now worth his weight in diamonds because his treatment was not cheap, but that I even found a vet team to investigate and diagnose like Dr. House, well...it was all worth it. read more

Unfortunately, while our day did not get five stars, the care and treatment of our beloved pet by the staff and vet at VCA Northwest Veterinary Specialists, emergency hospital, was incredibly kind, fast and compassionate. The receptionist took one look at our dog and immediately brought out a tech to look at her. She was taken to an exam room right then to be seen by a vet. The vet was clear and precise when discussing our dog's condition and treatment. When faced with making that tough decision of when to let your pet go, I appreciated her honesty in saying that based on our dog's condition and the difficult treatment she faced with most likely the same outcome,that it would not be unkind to let her go now. We were given all the time we wanted to spend with our best friend and be with her when she passed. Everyone was so kind. read more

Dr Taylor is great! So warm with my poor dog who is having major eye issues, and very calmly related to me and explained options for care. The eye has not resolved itself *yet* but the care was excellent and I highly recommend Dr. Taylor and her tech! read more

My 8 year old Japanese Chin Boo Boo was diagnosed with 3 separate, but progressive, neurological disorders over 4 years ago. Dr. Prouty has never been anything short of compassionate and caring for my little guy. His conditions(s) can not be corrected by surgery and she advised me of and prescribed us meds that make him live a life of quality...while I dread the day that it is time to make our "final" visit to Dr. Prouty - I know it will be dignified and Boo Boo will be surrounded by people that loved him. I would NOT hesitate to recommend this office. I drive all the way out from Washington County for my dog to get his care here. read more

Thankfully I haven't been in lately, but have been here for both emergencies and specialized care. I was first referred several year go when my old dog needed knee surgery, before that I had no idea there was an option to Dove Lewis for a 24 hour vet. I live almost halfway between the two so it is more a mater of who has the least wait time and which direction will have the least traffic (either way going to Dove Lewis always involves more traffic lights while VCA is a straight shot up 224 for the majority of the drive). In addition to the knee surgery and one emergency I was referred here when my senior doberman experienced mysterious weight loss a few years ago that our regular vet couldn't diagnose. Within a few months our girls finally started gaining weight and has been a healthy weight ever since thanks to the findings and dietary suggestions. I have never had any issues with any of the staff and have always received fair and timely services. read more

Our cat Jasper came to the hospital with a urinary blockage. From start to finish, 5 days he was in the best hands. Doctors called us regularly with updates, answered all of our questions, and amazing bedside manner. Dr. Rogan spent the most time with our cat, and I feel like he treated our cat as well as he'd treat his own. I highly recommend this facility for your animal emergency needs. read more

I was very pleased with the facility and staff. It is such a relief to know I have a place I can count on in a crisis. My dog, Beatrice turned out to be okay (she was feeling better by the time we arrived). Despite the fact it turned out not to be an emergency, the staff gave her excellent attention and treated my concerns with compassion. Plus, they called to check on her 2 days after our visit. That simple action prompted my 5 star rating. It's the little things that make a big difference. :) read more

I am writing this while my cat is still hospitalized, day 3.This place is outstanding in every way, except for cost. If you love your animal like family, and would go the ends of the earth to give him or her the bast care possible this is the place. Brought my very sick cat in as the third level of care for treatment of multiple problems. First to our usual vet who said there was nothing more he could do and referred us to Willamette Vet Hosp in Corvallis. After 3 days a wonderful doctor there also told us what terrible shape our cat was in and again nothing further she could do. She referred us to VCA NWVS. When the ER doc evaluated Black Cat hadn't eaten for 6 days, eyes were closed with infectious drainage, nasal purulent drainage, his liver was damaged, urinary tract infection, diabetic ketoacidosis, horrible blood labs and moved very little. One would wonder why we proceeded. ER doc spent half hour discussing Black's condition (he was close to death), but she felt she could do something for him. I'm an RN and the things she discussed seemed reasonable although many things would have to have a positive result to save him. She gave me a range minimum-maximum cost estimate for 3 days treatment (the minimum to get him started back to health). So since we'd already invested so much into his survival, we went for it. (Because his care is so intense the estimate was waaaay off). The doctors were superb, caring and totally on top of things. The ICU feels and looks like a real ICU. Black Cat has tubes coming from everywhere but they all had a purpose. He could not have made the recovery he has so far without all the "stuff". (In retrospect we've carried this too far). Other cats in the ICU did not have any of the treatments or tubes Black has. He's has had his ups and downs, but things are actually coming together miraculously. Currently he is awaiting a trasnsfusion and then surgery to place a feeding tube. I hope that I can take over his care from that point. But he would not have come this far without the dedication of these amazing brilliant doctors. Not only are they on top of progress and treatment of animals, they genuinely care. Have had numerous bedside discussions, phone calls and everything is explained in detail. I can't say enough about the ER/critical care doctors. The staff is hit or miss- some of the vet techs are outstanding, extremely experienced and kind. Others seem a little less knowledgable, maybe a little curt? People have complained about the front desk- I've found with the exception of a few that they are friendly and helpful. The waiting room is ridiculously awful. Big cold, noisy room with uncomfortable seating. I've sat with people who are waiting for results of life and death surgeries while they have to listen to loud boisterous laughter. This can be a very sad place, many of the animals with terrible problems. And a happy place because the pets are so cool. People bring in their pets for euthanasia. At the very least it could be made a little warmer, and comfy, maybe some cubicles for families who need some grieving time. I'd give it a 5 because I am thrilled with their care. but giving them a 4 for the costs. It's probably the standard for intensive care but my estimate for the first 3 days was way off. Like over a $1000 more. It'll probably be $2500 more for a couple extra days He'll need. But my cat needs a lot of care...tests, transfusions, surgery meds, One has to remember that these are all specialists and as such are paid better for the extra training and knowledge. Would I bring my sick pet back? In a heartbeat. But I'll be in debt for a bit. It's all been worth it especially if I get to take my terribly sick kitty home. He's a miracle cat read more

I have had to bring our pets to this hospital on three occasions and each time, my entire experience has been positive from the time I walk in the door till the time I leave. Every staff member is comparing and compassionate. I had to bring my kitty in last night because he was going in to heart failure and it was time to unfortunately, put him to sleep. I called ahead and they immediately took me in right away to a lovely dimly lit room and were so thoughtful and caring throughout the difficult process. They were very compassionate and kind. Dr. Trempala came in and had reviewed my Oliver's records ahead of time and assured me I was making the best decision for him. You cannot believe how much better I felt with her reassurance. She and I soothed and petted Oliver until he passed which was very peaceful. I appreciate their kindness so much. It was a difficult decision but the reassurance I received meant the world to me. read more

Took my cat here last night to deal with her infected claw pad. My experience was phenomenal. Such an amazing staff who made me feel at ease every step of the way. Every single staff member I came in contact with was extremely kind, professional, explained things thoroughly, and made the experience of being at an animal hospital at 1am as pleasant as can be. We will definitely be coming back! read more

We recently had to take our 13.5 year old Westie in for CHF. The entire staff was kind, caring and friendly. We couldn't have asked for better people to be there for us during our most difficult time of saying good-bye to our baby. They were helpful in next steps and were affordable. Thank you VCA. read more

It is bitter sweet that I am able to write this review. My cat is currently hospitalized at VCA and seemingly on the road to recovery thank goodness. VCA was recommended by my vet at Rose City Vet and by a friend who brought her dog in recently. I went last night to have my cat admitted for treatment and from the moment I entered was thoroughly impressed by the professionalism, expertise and kindness of the staff. I went back today to visit my cat and she was brought into an exam room so I could hold her uninterrupted. I'm thrilled and relieved to write that she was doing so much better than last night due to their care. They gave me a full update and we went over her care plan. Also, before treatment began they presented an estimate with both high and low price ranges and answered questions. As an animal lover, I feel very fortunate to have her cared for at VCA and highly recommend the hospital. read more

This place is busy, get that out there, I came in with my cat harley, he was having a very hard time breathing and they rushed him right back, these guys cared and that's a big plus to any animal owner, price for me was under 300, I know that is cheap compared to alot of others, I can tell you if needed I will be back these guys and gals are rock stars in my opinion read more

I do not recommend this place what so ever... We took our dog there not once but twice and both times ended not good! first time "Just drop her off for her MRI" we will call you in about an hour, 3 hours later still nothing so I call they say they are taking her at that moment and again you will receive a call in 1-2 hours. NOTHING! We were there for appointment at 9am and did not leave there till after 6pm, mind you I told them over and over we had a 4 hour drive home.. No one cared! Second time around for a second MRI because they only did part of her body the first time, It was the same thing.. We rushed up there for "emergency" 2 hours later they call and say "oh we are just going to get pain under control and do MRI FIRST thing in the morning" Well we all know that did not happen! 3pm rolls around they finally take her in and call at 5pm to say she has a large tumor in her neck and needs put down.. So we rush there, walk in they put us in a room to see our dog before they put her down and we wait, a girl comes in and says "You need to pay your bill before you see your dog, because people get too emotional" JUST NO COMPASSION what so ever!!! I will NEVER recommend this place and if I had known better I would have driven to Washington! read more

The only vet hospital I trust in greater PDX/ Vancouver area. Travel hour depending on traffic to get here. 4 pets, not often we need emergency care but they are friendly, knowledgeable and compassionate. Other vet hospitals have been utterly $#it. read more

This place is excellent, as is EVCOT- Emergency Veterinary Clinic of Tualatin. Don't ever go to Dove Lewis, no matter how close you live (referring to one of the comments below). We've had some terrible experiences with them. Plus their charges are over the top and many are unnecessary. I guess they have huge overhead to pay now. It's sad because we used to trust them, and they are the closest place to us. But even our vet (very respected in the veterinary community) told us straight out never to go to Dove Lewis. read more

This clinic is the most caring, loving, responsive and helpful facility I've ever been to. One of our older dogs had bloat, which turned into his stomach flipping. The vet was extremely understanding and patient. She gave us every bit of detail we needed to make a decision, and provided us with the time to make the decision. Every staff member was very understanding, and very helpful. If only some hospitals could treat people with the care and respect we received at NWVC... read more

Dr. Kroll and Dr. Prouty, and also every staff member we encountered from the day of our dog's terminal diagnosis were simply the most professional, compassionate and wonderful people to work with. We won't ever go anywhere else in Portland to treat our animals in an emergency. Our regular vet, Dr. Katy Felton, at Powell Blvd clinic recommended Dr. Prouty, a very skilled and amazing neurologist and we just simply want to thank all of the people at this clinic for doing what they do every day. These are phenomenal people and we are lucky to have them to care for our furry friends and companions. read more

Nice staff, even better prices. This thing won't let me leave a short review ghjfd hi uffhkiyf f2f hitrguiiyfgh