If I could zero for stars then I would. The staff that took care of L.P. were very nice so the star(even though they deserve 3 stars) is for them and not the company itself. My next door neighbor had recently had a stroke. His dog got into some raw fish. The dog was/is his whole world since he had the stroke and lost function. Dogs cannot eat certain types of raw fish or they will die. After taking the dog into THIS pet clinic they told him that since he had no money they would charge him for antibiotics that most likely would not work since it had been so long since the dog had ingested the raw fish. His dog needed IV's and vet care or he was going to die. SAY WHAT? I ended up taking the dog back in and saying that I would help him pay for the vet bill. Not only did they charge a huge amount of money for this dog's life they refused to discount the bill. This was even after I had the head vet plead my neighbors case to the owner. My neighbor, the one with the stroke, was not working because he couldn't. He HAD NO money. The administrators had the authority to discount the bill but refused. Do NOT take your pet to this place of business because they only care about the money and not helping out the people that need it. Shame on you VCA! read more

My dog Astro is currently recovering from surgery on his spine. I've been very impressed by the knowledge, compassion, and expertise of these wonderful doctors. read more

I am only on yelp because this company has made me wait on hold for six to twelve minutes every single time I have called them. The care they provide is professional, but their customer service flat out sucks read more

While visiting family in PDX, my Sammy, Trapper became extremely ill. I was reccomended to VCA NW Vet by the breeder, and from my walking in the door, to the phone call with lab results at 10:30 pm, the entire staff of receptionists, techs, and doctors were over the top. They were patient, and thorough. And extremely helpful in guiding me through the initial introduction to caring for a dog with diabetes. I am so very grateful that I selected to come to them over the other reference that was included with my inquiry. Thanks guys for your very professional, and sincere care! Barbara Brett and Trapper read more

The staff and the vets here are the best! They were able to diagnose and treat my dogs eye and digestive issues. This was after my primary vet was unable to do so. They are professional, compassionate and knowledgeable and would not hesitate to use them again if we need a specialist! read more

My best friend of 9 years went in early Friday morning with what we found out was cancer. Her co-parents to her in because I am on the road all the time these days. Dr Andrew Rogen prolonged her life by pulling a miracle for me to be able to see her. She wouldn't have made it a couple hours otherwise. Gave me the whole day to spend with her. I have never met such a compassionate vet in my life. Thank you so much Dr Rogen read more

It saddens me to see some of the negative reviews on here, but I'm just gonna say this place has the most sweetest, caring and respectful staff! This was my first time coming to VCA because my sweet cat Henry got a urethral obstruction and I was so worried and freaking out. The lady who came and got him was really nice and helpful and the vet was very tentative and really wanted to help me. She could see I was a wreck! Tears coming down my face because that's my child and I wanted him to be ok! They got him back to himself within a few days and within those few days they called me around the clock to give me updates on him and talked about what would be best financially for me and for the health of Henry! They even let me come in for visiting hours and gave me a break down of how he was doing and they all just said they loved Henry and he is such a good boy! He really is too. :) Thank you guys at VCA, Henry is doing better and is living his best cat life. Much love to the staff who worked around the clock to take care of my boy! read more

They snuck us in despite us not being a real emergency, just a torn muscle on an old pug :) they were kind, efficient, and it was only 140 for the meds and all. They were also very clean and friendly. read more

For those sorrowful and sad circumstances that bring us and our pets to places such as this Im having to rate this a 1 0++++ Everyone was extremely supportive and kind. Especially Bailey at the front desk. She made miracles happen for us. Very helpful ,very knowledgeable and capable. She took control of an almost non workable situation and put it to work. Thank you Bailey. read more

The staff was incredibly competent and helpful during a truly awful time. They comforted me and treated my cat Lola with extraordinary compassion and great medical care in the midst of a very stressful emergency. read more

We are so glad that we were referred to this facility. Our Winnie has been treated by Dr. Scherlie and the opththalmology department and Dr. Zabel and the dermatology department. The medical care that Winnie received was outstanding and the staff was so kind and helpful. I know that when I call VCA Northwest Veterinary Specialists that we will be helped in a timely manner and that the staff understands our needs. I have also observed the staff assisting emergency patients and how carefully and efficently these patients are treated. And on more than one occassion another waiting family has offered kind words and support to us as we were waiting for our Winnie. We are grateful for help and support we have received from of the the staff. read more

Over the past 12 years I have brought 3 cats here and I believe my pets received good care. My recent experience makes me want to avoid this place if I ever have another sick cat. My vet referred me to VCA NW after examining my extremely ill 17 year old cat. She was unable to make a diagnosis, but thought VCA NW would have better equipment and expertise. She called ahead for me and I made the hour long drive to their facility. To make a long story short, they performed several expensive tests (over $1,000 worth) and were unable to make a diagnosis or recommend a coarse of treatment. The vet that I saw made some guesses about what his problem was (brain tumor was one guess), but she wanted to do more tests. Specialists? The vet that treated my cat was not a specialist. They had her stretched to the limit, filling several spots, from emergencies to diagnosis to ongoing treatment of regular patients, dogs and cats. She really didn't have time for my cat. The name implies that they are better than regular vets. I think in the past that may have been true, but I think they are part of a vet clinic chain now, and it shows. Now they are understaffed, inefficient, and superficially caring and concerned - like a poorly managed hospital chain. This is not a pet friendly place. At one point they had put me in one of the exam rooms to wait for the VCA NW vet that was treating my cat. The room was surprisingly dirty (they are open 24 hours). I could hear the echo of every door open and close. I could hear every footstep. I could hear voices. It wasn't very quiet, calm or peaceful. My poor cat. I was in the room 30 minutes before I realized they had forgotten about me. I noticed that the vet techs that interacted with the pet owners always said not to hesitate to call if there were any questions, and I was told the same thing. The next day I called to ask the vet who treated my cat a question about his care. I never received a call back. Apparently this vet was done with my cat. Anyway, my regular vet took their test results (she didn't need more tests) and diagnosed that my cat had had a stroke caused by a heart valve problem. This diagnosis was later confirmed by a vet cardiology specialist, a specialty which VCA NW does not have. My regular vet probably saved my cat's life by prescribing aspirin until my cat could see a cardiologist. The non-diagnosis by VCA NW put my cat at extreme risk for another stroke. read more

First of all let me say my heart goes out to anyone dealing with an emergency situation with their furbaby. Second......Office manager don't you even reach out to me, I don't want to hear any BS you have to say. This whole place is all about the money. I am a breeder of cats and I have spent my whole life caring for animals and the past 10 years learning how to do shots/sub q and other sensitive things. We are different from other breeders because all kittens are born in our bedroom and are raising and socialized in our home. We choose to try and save any kitten we can and will go to the emergency Vet if we think they can do better. This business totally takes advantage of people at their lowest point.....trying to save the life of their furbaby. Our journey began on Saturday when we called for advise on dosage of antibiotic for the kitten, 36 hours later we found out the dosage given was way too low! We took in said 2 week old kitten because we knew he probably had phenomena. The Vet did in fact agree he probably had it and needed to be hospitalized BUT in order for them to do that we HAD to pay for a lot of unnecessary procedures i.e. X-ray close to $300, oxygen $300, blood test close to $300.....why all the tests????? We don't want a definitive diagnosis we want treatment for the symptoms!!!!! So THEY REFUSED to care for our kitten unless we pay $1,700 for 12 HOURS!!!! That's right.....turned the kitten away. If this kitten dies....I'm suing! STOP TAKING YOUR BELOVED ANIMALS TO THIS PLACE!!! We've been to the emergency Vet on 136th and Stark and these people are much more companionate and their prices are lower and NEVER have they turned us away!!! I'll be doing all the cats' Echo cardiograms elsewhere but did in the past here. I'm NEVER stepping foot in this business again. I'm going to warn EVERY single person who gets a kitten from us about this business and hope they listen. There's way too many negatives on here for people to ignore! I don't know how they have 5 star ratings....my opinion is probably having employees post them. read more

Even though our story did not end well, VCA NW Veterinary Specialists were great to work with. My Siberian Husky had been dealing with pain and I had been in and out of my regular vet office trying to get it figured out. I knew in my heart there was something more going on then just neck pain even though the normal tests were all showing nothing. Well, unfortunately, I was right and my dog started having seizures, I rushed him to my local 24 hour vet and they stabilized him and referred me to VCA for a neurological exam and consult. From the time I walked in the door I could tell that my pet was there #1 priority. They rushed out to the car, took him in, stabilized and kept him comfortable. The vet then came to talk with us and give us options. They were never pushy, they were informative, and most importantly they were able to zone in on the issue. They listened to all the signs and symptoms that the other docs had attributed to medication interactions or him being sensitive. They did the correct testing and were quickly able to tell me what was going on with my dog. The price was not cheap, but fair, they were professional and they showed my dog and our family was important to them even though they had many other animals to attend to as well. Thank you for helping make my baby's last hours comfortable, thank you for treating him the with dignity and respect all living beings deserve. Although my heart is broken, and I thankful to have such a top notch facility to use in the future may I ever need them again. read more

I can't say enough good things about the care professionalism and quality of treatment. Dr Brown treated my cat Midnight for hyperthyroidism via radiation iodine. I received daily calls from Lisa who took fantabulous care of my precious furbaby. Thank you sooo much !!!! Beth Borntrager read more

Every person I encountered at VCA impressed me. When I first called, the receptionist was clear, helpful and concerned. But most importantly she reminded me to drive carefully. Quite an appropriate caution to someone who is rushing her dog to emergency care and told me they really cared. Once we arrived we were met with the utmost in professionalism. And most remarkably the condition that had baffled and escaped other vets was quickly diagnosed and treated by Dr. Prouty. We loved her! Every follow up visit was treated with care and precision and along the way I received many helpful tips for managing my dogs health and well being. While visiting VCA' s emergency clinic isn't anyones desire I'd say if your pet needs the care, it's the best place to be. read more

I'm coming up on my 3 month "anniversary" of losing my precious Jade......rewind to October of 15. She suddenly had a head tilt, took her to her primary vet at VCA Ocean Beach and she had a ruptured eardrum. Time and meds later, tilt was still there. Took her for appointment to VCA NW Veterinary Specialists and consulted w an ear specialist, things look good, on to mri. Devastating news, she had a brain tumor. So on to getting treatment lined out. But on February 27 my life changed. No indication, signs to alert me, down she went. Brought her the hour and 45 back to NW Vet and was out of my mind w worry. Yes, there were papers to sign, $ to put down, I didn't care, she's my child! Fever of 104 and vitals not great. I am here w my girl, freaked out, alone and crying. The girls I'd met at previous appointments came to give me encouragement and as the hours evolved and staff changed, it was suggested to put her down. I knew my girl. No. Fight the fight. Diagnosis was pneumonia. My brave girl had tubes all over, on oxygen and was being monitored by some of the best people in the veterinary field! You see, I know this, as with that diagnosis and then a set back resulting in a diagnosis if pulmonary hypertension, my Jade spent 19 days in ICU. I was allowed to be with my girl every minute they could fit me back there. Jade was a 100lb Dogue DE Bordeaux and w all her issues, she had a whole corner w her beds and pillows just as the princess she IS deserves, all the staff came to know her, checked on her, knew her quirks! They were loving towards her and towards me as well, because even tho I had a room down the road, I spent every waking minute w her, therefor, all the people that work there! They showed concern that I'd gone a hundred and some odd hours w no sleep AND had to have a short surgery of my own in the midst of it all. The doctors, so many to list them all but my absolute love and gratitude go out to Dr.'s Mahlum, Powell, Ueki, Wycoff, Prouty, Anderson, Sachs, Zabel, Trempala, Kroll and Kochis were only SOME of the doctors involved one way or another and that doesn't count who are the back bone for those doctors. Support staff. And I'm not focusing on the vet techs, who by the way, were FANTASTIC, gracious, respectful and intelligent people but also the front line which are the least recognized and talked about. Receptionist is a poor term. These people get the best of the best and worst of the worst happening at once and they field phones, daily appointments and emergencies. And they did "their job" and so much more while I was there, helping me through the many breakdowns I had when sitting waiting to see her or after getting bad news. (In all it was suggested 3 times to euthanize, but again, I knew my girl) There are so many phases of running and operating a facility such as this. Yes it costs money. These are highly educated and trained people! The evolution of where we are today, being able to have the expertise that there is, allows all of us animal lovers the option of more treatments than the past. But it comes at a price. Doctors for humans get compensated and so should those in the veterinary field. All in all, I still owe money to these folks, I maxed every card, my care credit and savings. But it may not be regulation, but they ARE! I'm crying right now ending what I feel should be a tribute and not just a "review". These wonderful, funny, smart and AMAZING PEOPLE, cared about and loved my Jade and went above and BEYOND by gifting me this beautiful shadow box, in her memory. The effort and time that Tara Purcell (Dr.'s Assistant) put into organizing, rounding up and delivering in person was over the top! The signatures and words of comfort written on Jade's and my picture, the group photo of everyone that took time out of their busy day and the inscription on her name plate says how much these guys care about their patients and their owners not to mention I will cherish this for a lifetime because it's FOR Jade, FROM her angels at NW Vet. I was and still am in awe of the loving outreach of support from them. I will cherish this forevermore and it is with the most heartfelt appreciation, respect and honest love for this place and it's people that I simply say THANK YOU. I took Jade home and had 4 months I would never have had without you. read more

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Worst emergency vet you could ever go to. They do not treat emergencies like emergencies. I am a ER nurse and if I treated people the way they treated my pet I would have been fired, lost my license and sued. Brought my French bulldog in for emergent MRI do to her going blind and right side deficits drove all the way from Medford Oregon which is four and a half hours to have an emergency MRI done because she went blind instantly and right side deficits. Took forever for them to get me in then when the emergency vet that saw me decided she needed to be seen by a neurologist and a opthamologist which was fine but I told her she needed the MRI they said oh yeah we will afterwards it took a day and a half before they finally got her the MRI. Finding out that she has autoimmune encephalopathy meningitis and needs treatment right away. Then they forgot to send out her labs for 5 days even though I called and checked on multiple times and finally they figured out they hadn't even sent them out. They Do not treat emergency like emergencies. I would not take your dog here unless you want to spend $6,000 and hopefully your dog will not die or get worse this has been the worse vet I have ever went to. they do not care about your pet. All they want is money. I could have cared less how much I spent but the care was ridiculous. People should have lost their license for the treatment my dog got or should I say lack of treatment. read more

I write this review as I sit in the exam room, where I've been for 90+ minutes, after spending an hour in the waiting area. This is horrific. I was told on the phone that my dog's eye infection was an urgent matter and she would be on the schedule for as soon as I arrived, but 2.5 hours in, it's becoming very clear that it's not urgent and I'm wasting our time. The front desk woman was rude, so we opted to slide a note under the door, which got some attention from the tech, but 30 mins later we're still waiting. I understand fully that the emergency cases are of top priority, I wouldn't expect to be put above those, but it is utterly unacceptable to allow a patient to sit for going on 3 hours without any acknowledgement. This is infuriating and a waste of my time and money, as well as the time we've spent in this exam room that could have been used for an emergency. Had I known that so little would be done to treat my dog, I would have gone to our primary vet in the morning. I'm incredibly disappointed in the care tonight, considering my previous review was so wonderful. If you don't have an emergency, don't expect to be seen. read more

Yesterday we rushed our dog Baxter to VCA because he was breathing heavily and in respiratory distress. They immediately sent him to triage and attempted to stabilize him. We ended up having to say good bye to our pet but In the process Dr. Ashley Day and her crew were so kind, thoughtful, and supportive. They are such professionals at this hospital. We have visited 2 other times in the last 5 years and appreciated how they take care of their patients and the human families that come along with them. Thank you VCA! read more

I agree completely with Aaron R.'s statement, "I wish I could give more than 5 stars for this clinic. I am filled with so much appreciation and gratitude to the staff." I can't type too much about this without crying, so I'm going to keep it brief, but they did everything they could for my 14-year-old AmStaff/Vizsla mix when I brought him in earlier this week. He'd been diagnosed with pancreatitis two days earlier, and had shown brief improvements under treatment. When I got up after a sleepless night and found that he couldn't walk, I called my vet (Mt. Scott Animal Clinic) who referred me to this vet. As I walked up to the door, an attendant ran over and took my dog's limp body from my arms. They immediately got him hooked up to IV fluids and started to do everything they could to stabilize his condition, including an initial ultrasound to see what was wrong. A very nice female vet, whose name I didn't catch, came out and ran over some exploratory options with me and gave me a high- and low-end quote for how much what they thought might be appropriate treatment at this very early stage would cost. She didn't push me to sign up for treatment - it would have run $7k-$10k if he'd lived through it all and recovered, and in his condition he wasn't a good candidate for what they'd have to do. She said he probably wouldn't survive anesthesia and he had less than a 50% chance of surviving surgery. I asked what his quality of life would be if he did survive, and she said that it would be as good as before, so I signed up. As more test results came in, however, it became apparent that what they'd at a glance thought might be wrong (gall bladder) was not the primary problem. His liver was failing, and the kidney and gall bladder seemed to be following suit. They were unable to get him stabilized enough to run a liver aspirate, and, well... all I can say is that they were incredibly kind and professional about the part that came next. It was a horrible day, but it would have been far more horrible without their gentle care of both myself and my dog. Don't hesitate for a minute to bring your critically ill pets here. I certainly won't. read more

They were awful, my dog was in for several days, there was NO feedback, no help and we called several times asking for advice. Their response was very vauge, they never followed up, even after complaining, they just wanted to charge us more, they don't care about the animal, just dollars. I had a dog in Vegas go to a similar hospital and we were given explicit instructions to do physical therapy, they called several times a week and seem to really care. This place SUCKS and we drove HOURS to get there. They charged a fortune and didn't even do any bloodwork! AVOID THIS PLACE! read more

My dog died at this vet in June 2016. A couple days before bringing my Border Collie to this vet she has started exhibiting loss of function in her hind legs. Her regular vet prescribed her medicine and told us to get her help if the conditioned worsened, it got much worse over the next day and the morning of the 12th she had completely lost function of her hind legs. Being a Sunday, we took her to the VCA emergency vet, they told us she either had spinal cancer, or a slipped disk. They told us the only way to know for sure was to do an MRI ($2,500) and Xrays ($500). I am not wealthy, so this money had to go on carecredit, but I would do anything for my dog and the vet knew this. A few hours later we get a call from the vet saying that it was only a slipped disk! With surgery she would have an 80% chance of walking normally again, so of course we agreed to do the surgery, we were so relieved that she would probably be alright! Four hours later we get another call from the vet basically saying "Sorry, we opened her up and it turns out it is spinal cancer. She will probably never walk again and even with chemo she will only have a few months to live." We had to make the heartbreaking decision to euthanize her right then while she was still under anesthetic 20 miles away, she would have been groggy and in pain if we woke her up just to say goodbye again. We didn't even get a chance to say goodbye or be with her when she passed away. If the vet had properly diagnosed her with cancer she wouldn't have gone under the knife, and we would have had a chance to say goodbye in person, give her her favorite foods and be there with her as she passed. When we came to collect our beautiful dog's body we were given a $6,000 bill. I may be old fashioned, but I don't think they should have charged us for the spinal surgery that we only had done because they misdiagnosed her. If a carpenter measures your kitchen wrong, he shouldn't charge you for the cupboards that don't fit. I don't know how hard it is to tell cancer from a slipped disk on an MRI and Xrays, but we were told without a doubt that it was a slipped disk before we agreed to her surgery. I would not have had a problem paying for the office visit, emergency vet fees, the xrays and MRI, but to charge us for the surgery that they misdiagnosed us for is wrong and greedy. So I am now stuck paying off a $6000 bill as I mourn my dog. The worst part for me is that I didn't get a chance to say goodbye, the last time I saw her alive was when they took her in to do the diagnostic MRI... read more

I can't say enough positive things about VCA or Dr. Prouty. We took our dog Bird there for IVDD when she was in extreme pain and yelping. They were calm, knowledgeable and supportive. She needed emergency surgery for ruptured disc in her neck and Dr. Prouty came in on her day off when they could not find a neurologist within 3 hours of Portland who was available to do the surgery. Words cannot express how grateful we are to all of the staff at VCA, but in particular Dr. Prouty who sacrificed her personal time, called us before and after the surgery, and was incredibly patient and supportive in answering all of our many questions. In our post-op meeting it was clear how much Dr. Prouty loves her patients and Bird absolutely fell in love with her. (She has never acted this way with any of her other vets.) Furthermore, Bird has made a full recovery and is back to her old self! This holiday season we are feeling deeply grateful for the staff at VCA for their excellent care! Words cannot express our gratitude. Thank you! read more

My cat had a large mass in her abdomen and was diagnosed with high grade lymphoblastic lymphoma. Dr. Catie MacDonald saw her and helped us to decide what to do. Dr. Anderson also checked in with us to make sure she was doing OK. She has done fantastic on a relatively inexpensive regimen of chemotherapy medication. She has lived now for almost six months and shows no signs of slowing down. I am so grateful for the care she received and couldn't be happier. read more

we did not end up having our dog's surgery at this hospital. here is a quick rundown. we were referred to vca by regular vet because our dog had to have a mass removed. -it took 3 weeks to get an appointment -when we arrived we found out they scheduled us with the wrong vet. he said he would charge 1/2 the consult fee and the next time we came in we would pay the other 1/2 of the consult fee for a consult with the correct vet and then leave the dog to have surgery the same day. -a few days before the surgery, i called in to confirm and figure out what we needed to do to prep for it. i was told to fast my dog after 10pm the night before -get there the day of the appointment and we find out there is no scheduled appointment--it was just a consult -i had to call back in after the appointment because they charged us the full fee for the consult--not the 1/2. i had to wait on hold for 10 mins for them to tell me to leave a message for the lady in billing. -2 days before the 2nd scheduled surgery the voicemail i got was a reminder for my dog's 'surgery, i mean punch biopsy'. we opted not to go through with the surgery because at every step they did not seem organized and competent. frankly, if they cant get an appointment correct, i dont feel comfortable with my dog's life in their hands. read more

VCA is so great! We took our cat in when Banfield Pet Clinic on 82nd drugged her for a teeth cleaning and she didn't come out of it. VCA was awesome and took great care of her. They understood that my daughter and granddaughter wanted to come visit each evening and they accommodated that. They kept my daughter fully informed. We took our cat home blind and unable to walk well or jump again but that was Banfields fault. Again, VCA is great. read more

Dr. Lozier performed a THR on our dog who is thriving over a year after surgery. At age 8, she's moving around better then ever, and is just a much happier dog. He was very professional and we'd recommend anyone to him. We wanted him as a regular vet, but as a specialist, he's just incredible. A few months after THR surgery, we found ourselves back at VCA with the same dog and unrelated issues. We were being tossed around from doctor to doctor as we played "what's wrong with our dog". Most were good, kind, caring doctors who saw that our dog was terribly important to us. We didn't mind being passed around, as we needed many minds and ideas. Then we had Dr. Haraway. She was horrible. Abrupt and cold. She is the one star off this review. Otherwise, 5 stars for all else. Dr Haraway's bed-side manner was appalling and she had little patience as we asked questions. We were looking at a FUO (fever of unknown origin). Dr. Haraway basically said that we had two options. Keep pouring money into excessive testing of the dog or euthanasia. Well of course she wants us to keep pouring money into useless tests that line her pockets. Even when other vets advised against excessive testing. We said we didn't want this seemingly greedy attitude, especially since everyone had been pretty positive about our dog's recovery. We begged that someone else look into the case and talk to us because Dr. Haraway was so unpleasant and negative. We opted to keep treating conservatively under a different vet and remained optimistic. This was all WELL over a year ago. And we still have our very happy, healthy dog today, no thanks to her suggestions. I understand that people don't like to hear "spend money or have put down." But every other vet understood that inundating our dog with tedious tests to discover the source of her FUO was likely counterproductive. The answer to what our dog needed was antibiotics, fluids, and time. Not copious amounts of expensive tests crammed down her throat by Dr. Haraway. We will not hesitate to take our dog here for any emergency or large vet work. But would advise against using Dr. Haraway. read more

I was referred here from my local vet in Vancouver, WA. What I thought was a sprain in my dogs leg, ended up being a serious tumor. We were referred here to Dr. Anderson (Christine) to see what the lump really was and what treatment options were available. We didn't have to wait too long when we arrived, which was nice. The assistant (Sarah?) and Dr. Anderson were both very kind and gentle with my dog, Ammo (five year old chocolate lab/GSP mix). The first and only time we came to VCA NW was in August of 2014. The assistant, I believe her name is Sarah, was very kind and gentle with him as well. Turns out, the lump on Ammo's leg was a tumor, and treatment options for this type of cancer are limited. I was completely heart broken and devastated to say the least. Know that he only had about 3-6 months to live, I decided to keep him on pain meds, and take him every day and or weekend to do things he loved to do. As the cancer progressed and got worse, I was able to email Dr. Anderson and ask her questions about the cancer, the process of it, and his medications. Basically, anything I had questions about, and she responded quickly, and was very kind and helpful. She would even send an email every now and then to see how he was doing. Unfortunately, the cancer got so unbearable for him, he was laid to rest on Wednesday. Ultimately, the reason for this review is to say how amazing Dr. Anderson and Sarah are. They have made the process as easy as it could be for me and Ammo. I will forever be thankful for Dr. Anderson and her kind heart. The ONLY reason for 4 stars is due to the cost, (expected due to it being a specialty clinic and emergency vet), and one person at the front desk was very unwelcoming... Oh well. The Doctors seem to be great :) read more

The staff and Vet were incredible. Kind, caring and professional. They do not overcharge or over prescribe meds. or procedures. I highly recommend this hospital over any other in Portland. Thank you Dr. Galbreath for helping my dog! read more

I called to find out about payment arrangements so that my daughter could bring her dog in and I was told they could take payment over the phone but they do not offer a payment option. I later discovered that they take Care Credit but did not mention that to me. An initial consultation costs $110.00.....seems extreme. read more

Best care my dog has ever received! We had a major ER situation that rendered my dog paralyzed from the neck down. She had surgery and stayed for a week. From our first visit to our final follow up exam they provided my girl with the most amazing care I could ever hope for. She is now back to her normal self and I couldn't be more grateful. There really aren't enough words to express how much I appreciate Dr Kroll and the entire vet staff. read more

Dr. Scherlie was one of the nicest vets I have ever met! He made my dog and I feel so comfortable and at ease. He explained everything thoroughly, recommended the cheapest pharmacy and had a true concern for my dog. Marshmallow and I thank him from the bottom of our hearts! Wish all vets were like him! He totally rocks!!!! read more

This was the most uncaring hospital and I am so upset with Dr. Crispell's care towards our cat. She shoud not be permitted to be around any animal. We took our cat to this "hospital"( per the recommendation of our vet), after she had what he thought was a reaction to a vaccination. The vet tech's were rude with us, they seemed to care more about presenting the outline of the bill to us than expressing any care or concern towards our cat. They only allow you to see your pet at certain times during the day. Our cat was there nearly 24 hours at which time we felt they were going to cause her more pain if we kept her there.They wanted to do more monitoring and more tests, despite the fact that they really couldn't tell us what was going on. Dr. Crispell felt that among many other things our young cat had heart disease, she gave us the name of a cardiologist for cats and felt that we should follow up. After nearly spending $1500.00, we had to have our cat euthanised. In fact, she had FIP. A disease that she was born with. This disease is terminal. Had we kept her at this "hospital", per Dr. Crispell's suggestion she would not have been able to spend her last days with her brother at home and I suspect her last days would have been a great deal more painful. Our vet thought that it was ridiculous for our cat to be given a diagnosis of heart disease. She was not in heart failure at all. The form of FIP that she had involved her GI. Her digestive organs were in failure. This was never picked up by anyone at this hospital. Please, do not go to this hospital if you are able to. Our vet simply did not have the ability to obtain blood results quickly, otherwise he would not have sent our cat there. In retrospect it would have been better for us to stay with our vet and wait for the results. Instead our cat was put through unnecessary pain. Also, the blood tests they ran, were not sent to our vet. The "hospital" neglected to include them as part of the notes they sent over. Bottomline, always listen to your instinct when it comes to your animals. I am glad that we did take her home, despite being told otherwise. Our vet told us that she would have survived only a few days more at best. Please, do not listen to alleged emergency vets who may end up doing more harm than good for your animal(s).And if at all possible stay with your vet, a person that you know and trust. read more

I cannot say enough good things about this locations 24-hour emergency care! We have had to make more than one (or two) late night trips to this clinic with our pups. From the front staff to the tech and doctors are the staff is amazing - knowledge and caring. They have a wonderfully spacious waiting room (a rare find at vet clinics) and very reasonable prices; especially for off hours service. Wouldn't go anywhere else for emergency services and recommend them to everyone I know! read more

Dr Brown is outstanding. My dog is alive and well at 14 because of the care and knowledge of Dr Brown. We have two other dogs and it is hard to take them to another vet because we know there are none that compare to Dr. Brown. read more

I am very happy with NW Vet. My Siberian Husky, Oregon (yes, like our wonderful state), had orthopedic surgery performed by Dr. Peterson. Very kind and knowledgeable. My baby deserves nothing but the very best, I wouldn't let just any surgeon perform on him. Today, Oregon was seen by Dr. Lozier, Orthopedic Surgeon, and I was very pleased with him as well! The vet techs and front desk staff are all friendly, upbeat and genuinely caring. read more

So had a nice chat with director and she assured me changes on staff on call statues would be updated as where needed for better communication with patients. read more

Dr. Wan is an amazing vet! We have a special needs cat and have been taking him to see Dr. Wan since August 2016. She is very knowledgeable and really goes the extra mile to help us. Due to my cats disabilities and medical issues, he is not the typical case. Dr. Wan and her staff have worked so hard to help us fix some of his medical issues. I fully recommend this vet! read more

I highly recommend ortho vet Dr. Petersen. Our dog had what we thought was a torn ACL and ended up being the post anterior ligament and meniscus damage. He could have done an unproven more expensive surgery, but opted to do conservative treatment via surgery and we couldn't be happier. The doctor and staff were so good about explaining everything and treated our dog as a family member just as we do. They kept us up to date on his progress before and after surgery. I would not hesitate to my dog there again for treatment. read more