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    Vectus, Inc.

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    9 years ago

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    Verizon

    Verizon

    2.7
    (336 reviews)
    $$$

    After a frustrating experience at the Garden Grove Verizon store, Cary referred me to the main…read moreVerizon Corporate Store, and I'm so glad he did. From the moment I walked in, the difference in customer service was night and day. I was greeted immediately, the staff was professional, attentive, and genuinely interested in helping. Frank, in particular, was outstanding. He was incredibly patient, understanding, and knowledgeable. My situation was complicated, but he never made me feel rushed or like I was a burden. Instead, he took the time to walk me through every step, explained all of my options clearly, and stayed with me until everything was resolved. I also had my toddler with me, which can sometimes make errands a little chaotic, but the staff was kind and accommodating. They never made me feel uncomfortable or inconvenienced, which I truly appreciated. I genuinely thought I had done everything right and covered all my bases. I asked questions, verified what I was told, and believed I understood what I was signing up for. Even so, I was still caught off guard by some of the promises that didn't quite match reality. It was frustrating, but looking back, I realize it wasn't a dead end, instead, it was just a bumpy road to getting everything sorted out. If there's one piece of advice I can offer, it's this: be cautious of Verizon representatives who come to your home offering amazing deals to switch carriers. As the saying goes, if it sounds too good to be true, it probably is. Take your time, ask plenty of questions, and don't rely solely on verbal promises. The good news is that Verizon's corporate team didn't leave me hanging. Instead, they took ownership of helping me navigate toward a solution. There's a reason Verizon has built its reputation over the years; and when I finally reached the right people, they genuinely cared about making things right. Nothing worthwhile in life comes easy, and I suppose this was another lesson learned. While the process wasn't perfect, I'm grateful for the professionalism, patience, and commitment shown by Frank and the team. They turned what started as a stressful experience into one that ended on a positive note.

    Shoutout to Javier & Felipe for his exceptional customer service! Javier was the main man to help…read moreus validate wirh customer service about our issue . He took the time to review our account, pull up previous notes, and helped us get hundreds of dollars credited back. Throughout the process, he was patient, professional, and did a great job keeping both me and my partner calm and informed.

    Spectrum

    Spectrum

    2.0
    (106 reviews)

    Ugh- spectrum gives off vibes of the hated time Warner cable....oh wait, spectrum is the re-branded…read moreTWC! So not surprising the anti-customer service still continues. Called in 6 days ago to reduce monthly $$ which had been going up. downgraded with the rep agreeing that if we weren't happy with reduced speed we could upgrade and he even wrote in his notes the reduced pricing for the upgrade. Today, less than a week of experiencing slow internet/buffering, called in to upgrade speed and was told that the program was no longer available, the price changed and I could no longer upgrade to the 500, it was now 1000 (we had 500 for 5 years) and of course the 1000 would be at a higher$$. Can I talk to a supervisor? I asked. "Oh, they're all in a meeting right now. But supervisor said since there's no contract, if price is not locked in, rates can change next day.". The internet was fairly reliable for our area. But beware of their deceptive practices and anti-customer practices. Someone commented that it was as if in a toxic relationship. Can totally see that even though they re-branded, the hated practices of TWC continues. UPDATE: just got off the line with Tami, in Florida. The amazing woman was able to upgrade me to 600 speed and even reduce my rate more than what I have been quoted previously. Apparently my first call was into the sales department - big mistake. So I had to post the positive results from calling back to get more information rather just leave the situation angrily. Now she represented her company very well and I have to commend her. Hope you all find somebody like TamI when you call in.

    Went in last week to swap modems and they somehow convinced my girlfriend I needed a new cellphone…read more I was told it would be fast and easy to get set up. I've been into the store twice this week and there were ridiculous wait times. The service staff didn't seem to care at all or show any sense of urgency. Scowls on all their faces. I just signed up and I intend on canceling immediately due to the staff at this location. There's no way to get those hours of my life back! F Spectrum

    Vectus, Inc. - isps - Updated August 2026

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