Big line of people and the reps are just sitting there not calling people. Is anyone working?…read more Their service always goes down. Not a fan

Just popped by here to drop off a modem and router from a rental house but then asked Oscar, who…read morewas waiting on me, if they had any deals on internet since that's all I use from Spectrum. I'm paying $91 a month for 1GB and Oscar said that was pretty expensive. He asked me if he could bundle a streaming service to lower it to $66.35 a month and then said I could cancel the TV after a month and then the internet cost would drop to $41 a month. Quite a savings and I appreciate Oscar pointing this out. I went with that deal and thanks again for the great service and price cut, Oscar!

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

After a frustrating experience at the Garden Grove Verizon store, Cary referred me to the main…read moreVerizon Corporate Store, and I'm so glad he did. From the moment I walked in, the difference in customer service was night and day. I was greeted immediately, the staff was professional, attentive, and genuinely interested in helping. Frank, in particular, was outstanding. He was incredibly patient, understanding, and knowledgeable. My situation was complicated, but he never made me feel rushed or like I was a burden. Instead, he took the time to walk me through every step, explained all of my options clearly, and stayed with me until everything was resolved. I also had my toddler with me, which can sometimes make errands a little chaotic, but the staff was kind and accommodating. They never made me feel uncomfortable or inconvenienced, which I truly appreciated. I genuinely thought I had done everything right and covered all my bases. I asked questions, verified what I was told, and believed I understood what I was signing up for. Even so, I was still caught off guard by some of the promises that didn't quite match reality. It was frustrating, but looking back, I realize it wasn't a dead end, instead, it was just a bumpy road to getting everything sorted out. If there's one piece of advice I can offer, it's this: be cautious of Verizon representatives who come to your home offering amazing deals to switch carriers. As the saying goes, if it sounds too good to be true, it probably is. Take your time, ask plenty of questions, and don't rely solely on verbal promises. The good news is that Verizon's corporate team didn't leave me hanging. Instead, they took ownership of helping me navigate toward a solution. There's a reason Verizon has built its reputation over the years; and when I finally reached the right people, they genuinely cared about making things right. Nothing worthwhile in life comes easy, and I suppose this was another lesson learned. While the process wasn't perfect, I'm grateful for the professionalism, patience, and commitment shown by Frank and the team. They turned what started as a stressful experience into one that ended on a positive note.

Shoutout to Javier & Felipe for his exceptional customer service! Javier was the main man to help…read moreus validate wirh customer service about our issue . He took the time to review our account, pull up previous notes, and helped us get hundreds of dollars credited back. Throughout the process, he was patient, professional, and did a great job keeping both me and my partner calm and informed.

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

1/5 -- ABSOLUTELY AWFUL CUSTOMER SERVICE. AVOID FRONTIER…read more Frontier has easily been one of the most frustrating companies I have ever dealt with. Getting an actual person on the phone is nearly impossible. Their automated system forces you through endless menus and loops, and somehow still manages to hang up on you. It honestly feels like their customer service system is intentionally designed to prevent customers from reaching a real person. After canceling my internet service, I paid my final bill and restocking fee. I returned the equipment I actually received. I already owned and used my own personal router, so the only Frontier equipment I received was the Eero device. I NEVER received or used the additional router they are now trying to charge me for. Despite this, Frontier continues billing me for equipment that was NEVER PROVIDED TO ME. Because reaching someone by phone is such a nightmare, I have had to contact multiple agents through their online portal. I explained the situation repeatedly. Multiple Frontier representatives told me I did NOT owe anything else. I was given case numbers and was specifically told the issue had been RESOLVED. Yet Frontier still sent me ANOTHER BILL. What exactly is the point of giving customers case numbers and telling them an issue has been resolved if Frontier is just going to ignore the resolution and continue billing them anyway? This is beyond poor customer service. It is an exhausting cycle of automated phone systems, repeated explanations, conflicting billing, empty promises, and charges for equipment I never even received. If you are considering Frontier, I strongly suggest looking elsewhere. Saving yourself from this level of frustration is worth it. AVOID FRONTIER AT ALL COSTS.

I like Spectrum! We have had Spectrum (formerly Charter) for internet and email for well over a…read moredecade. Their app is okay, it's not the best app; however, the customer service are always beyond helpful, kind, friendly, and knowledgeable. Our Spectrum internet was erratic for a while, and the technicians came out to our house several times before actually fixing the issue. Our router crapped out once, and my husband had to spend an inordinate amount of time waiting in line to swap out the bad router with a new one. Any time we have had an internet outage, a phone call to Spectrum gets us set up with a refund for the internet down time, which is typically around $1.00 or so, and I don't bother with the calls much anymore. I like their text messaging system with which they advise you of both an outage in our area and the outage's resolution. That's nice information to have! Spectrum is crept up in pricing over the years and we recently switched to AT&T Fiber. For now, it's "so long" to Spectrum; however, it's nice to know they service our rural area should we need them in the future!

Dear Spectrum Management,…read more I am filing a formal complaint against Jessica Greenborough regarding her conduct at the Spectrum store on Bellflower Blvd. in Long Beach on Friday, August 7, 2026. I arrived around 6:15 p.m. for a phone upgrade and witnessed Jessica in a heated interaction with another customer. Initially, I assumed the customer was the problem. However, after observing the situation for over 30 minutes, I became extremely concerned by Jessica's behavior. While I did not witness what occurred before I arrived, I personally witnessed Jessica repeatedly engage with and antagonize the customer rather than de-escalate the situation. I heard her tell another associate not to assist him, not to sell him a phone, and not to complete his transfer. She also repeatedly threatened to call the police. From what I witnessed, the customer was upset but was not threatening anyone. After numerous threats to call the police, I stated that the customer did not appear to be a threat and was simply upset about the service he was receiving. Jessica responded by telling me to "mind my business." Jessica later disappeared into the back for an extended period while approximately 20 customers waited with essentially one associate assisting them. By 7:45 p.m., after waiting since 6:15, I was told there was no longer enough time to complete my upgrade and transfer. When I returned to request a manager's contact information, Jessica refused to provide it. She called her manager herself and presented the situation from her perspective without allowing me to explain mine. During our exchange, she stated, "See, even my manager doesn't want to talk to you," and continued making sarcastic remarks as I left. I acknowledge that out of frustration I told Jessica that her customer service was horrible and called her miserable. However, her conduct toward me and the other customer was unacceptable. I left extremely upset and crying. I later spoke with other customers who witnessed the incident, and three confirmed that they also believed Jessica's conduct was the problem. I am requesting a formal investigation and that Spectrum preserve and review surveillance footage from approximately 6:15-8:00 p.m. I have patronized this location for over 10 years and have never experienced anything like this. Please confirm that my complaint has been received and escalated to the appropriate management team

I lost my iPhone at the gym. So I came in to get a phone I bought elsewhere to add to my previous…read moreline at Verizon. Carmen came to help me and I ended up leaving with a New iPhone Air. Carmen literally made my day not only with my new phone and new internet but her customer service, kindness, professionalism and empathy. I literally had a smile on my face for the rest of the day! I appreciate when a person works hard at making things happen even when they are facing difficulties. I highly recommend this store. Carmen did great work and great customer service at the Bristol St Verizon store in Santa Ana.

4 employees one other customer and they acted annoyed that I would ask about the phones then…read morewhisper to each other as I'm helping my self cause they want my ID to answer a few questions. I bet I'll get an AI response to this post. Basically feels hollow all the way around

California Internet used to be my favorite Fixed Wireless provider, now it's Vectus. The whole team…read moreis amazing. They never let me down. Fast installs and work well with hosted IP phone systems. I love Vectus!

From the owner: Vectus provides Business Class Wireless Internet to Los Angeles, Orange and Riverside counties…read more With installations in as little as 3 days, and the best SLA in the business, Vectus is the hands down winner! Communications networks and the services supported by them have become increasingly critical to business operations. As new services are added and companies discover new ways to collaborate over the Internet, this reliance will increase. In support of these activities, our goal is to provide the utmost in networking capability, reliability and support for businesses.