Very disconcerting recent visit with Heidi M Macey, DVM at the Chantilly location, including a lack…read moreof communication, inability or unwillingness to explain prognosis and recommendations and an overall attitude that seemed like she did not want to interact with my senior aged mother, who left in tears over our pet. That coupled with a new and seemingly poorly executive new patient system was both disappointing and stressful.

Took my dog in for a rabies shot at 9:30 am with a drop off appointment. When 5 pm came and went…read morewe called we were told they needed to call us back. No call back so we showed up just before closing at 6. We were asked to take a seat and wait! It took over 8 hours to administer a single rabies shot AND SHE HAD NOT BEEN TREATED WHEN WE ARRIVED! When we finally left she was anxious and frazzled. I know I would be upset if I were locked in a cage for 8 hours and ignored for 8 hours! Keep in mind that my dog is a 12 year old Golden Retriever (she's basically like a 90 year old human). The bill for a rabies shot was $146!! At 6 pm, they presented me with a treatment plan for all kinds of unnecessary stuff for a senior dog as they were closing for the evening. They had 8 hours to call me to sell me on unnecessary medical procedures but there was no communication attempt and out calls were not returned. I will not use Banfield Pet Hospital again.

The friendliest & most caring staff and vets. From the moment you walk in, my pet & I are warmly…read morewelcomed. I see them engage positively with all the other pet parents too. The vets and techs in this location are top notch!

I was enrolled in Banfield's Wellness Plan without fully understanding it was a non-cancellable…read moreyearly contract -- $80/month that I could not get out of regardless of my experience. During my time as a member, my dog's vaccinations were mishandled on multiple occasions: she received double doses and incorrect vaccines. This is a serious medical error that should never happen at any vet practice. Beyond the medical mistakes, my dog was visibly terrified every single visit -- a sign the staff wasn't handling her with appropriate care. The final straw: when I applied to adopt a cat through a rescue organization, Banfield reported that I was not a fit pet parent. This, despite the fact that I was literally locked into a contract with them and had no choice but to continue using their services. I was paying $80/month and they used that relationship to undermine my character as a pet owner. I would strongly caution anyone against signing a Wellness Plan without reading every line of the cancellation policy. And if your pet is showing fear or stress at visits, don't ignore it -- I wish I hadn't.

We went to Petco today to get some neon Tetris for my daughter's tank. The sales associate did not…read moreseem to be very helpful or happy to be there. There were only three neon tetras so we asked for all three. The associate chased the three around with the fish net overturning plants in pursuit. To my daughter's horror, One died so we were left with two. We took the two home and within three hours one of them died. We tested the water on the tank using the test strips and it tested safe. They do have a policy to return your fish if it dies within 30 days. However, I doubt I'll return. RIP Finn

Update based on company response: I DID contact the store…read more I was offered a refund and told "there's nothing you can do" about my dogs being poisoned from food on your shelves. // Came here in a bind to buy my dogs' fresh dog food ahead of a winter storm and paid 2x the price compared to nearby retailers. My rating isn't for the cost, however, it's the fact that the fresh dog food I purchased expired two weeks prior. I routinely checked the expiration dates when buying their food from nearby Costco and got comfortable because the date was always several months out. Not paying close attention to the dates is on me, but their lack of remorse or concern for my INCREDIBLY ill dogs and selling batches of expired fresh dog food is on them. I couldn't get my dogs to the vet for days after they first consumed the expired food because of the snow. Avoid this place at all costs. It's disgusting inside.

Lost my babygirl after 16 years of being together. Rainbow bridge let me and my family have our…read morelast goodbye to our beloved when we dropped her off. Welcomed her back home two days later in a beautiful wooden urn. An amazing company that you will not regret choosing. The most respectful and professional people who listened to our needs. Could not have thanked them enough.

We lost our little Omega on 9/11. I checked out various pet cremation services was not feeling…read morewarm and fuzzy until I contacted Rainbow Bridge and spoke with Zane. Zane and Logan were wonderful, respectful and explained the process to me. There were no red flags - others wanted a fee for private cremation but if you wanted to observe the chamber they then asked for an additional $350 for that. Logan did a wonderful job with the clay paw prints. Everything about them made me feel like I was in good hands. I actually chose to drive to their location and it was worth the 1-hour one-way trip! Highly recommend them.

Stopped by Green K9 when I was visiting a friend nearby and I love this place! I may need to make…read morespecial trips to Urbana just so I can visit the store. It is locally owned, and they have lots of unique treats that you can't find anywhere. I'll be back!

Have been using this place since they opened for self washes and decent pricing on treats and such…read morefor my dog. Other than never being able to figure out whether I was due for a free dog wash after my six visits, I always had good experiences with this location, that all changed today. Today's issue happened to be that I got a call 15 minutes before I was supposed to be there saying that they needed me to come 30 minutes late to my scheduled appointment, when I said, I would split the difference and be 15 minutes late because I already had the dog in the car and was on my way. I was put on hold and then told that would be OK. Upon my arrival I was put in a room that had so much hair from the previous dog that the tub would not drain and I walked out covered in hair that was blowing around when trying to dry my dog (that was after having to move the dryer as they did not have the 2 that are normally there). Meanwhile, they were having one of their employees groom another dog in the room next-door instead of having the self wash stations open for self washes for their customers. Then to top it off the price to wash my own dog (with someone else's dog hair) is now $30 for a 20 minute time-slot, a teaspoon of shampoo and some of their water. I've been frustrated that it was difficult to call to schedule an appointment. Their website was/is cumbersome and not conducive to actually scheduling a time but gives an "afternoon/morning/evening" option. Then they would reach out to you with what times were available and you'd go back-and-forth trying to iron out a time instead of just being able to call. Very disappointed at the direction this new ownership has taken this establishment. This will probably be our last visit here...

I would honestly go to ANY other vet than this place and if you do choose to go here have them…read morereview what they plan on doing with your pet with prices and make a decision then. I walked in to get my dog a few shots to be boarded up, and walked out with a 630 dollar bill. Every shot was overpriced. They charged me a 95 just to tell me my dog could lose 2 or 3 pounds. Then I asked them after seeing the bill if there is anything that doesn't need to be done today. They said nope everything is mandatory and that they proactively charged me 79 dollars for a fecal test I have to collect at home. They wouldn't refund me the 79 but would give me store credit. Sooooo with that being said I will not come back to this vet and this place will have you leave feeling like you just got scammed

Situated between a tutoring center and Jenna's grooming, is this small animal hospital with only 4…read moreemployees at the moment (1 doctor). I called in on a Sunday morning to see if I could bring my pocket puggle in for her annual exam & they were able to fit me in. The exam itself took about 10-15 minutes as I spoke with the doctor (Dr. Vanama) about my dogs history. Dr. Vanama and Devin were both super welcoming & kind. Dr. Vanama really took the time to listen to me & gave me better suggestions (medications) when it came to my dog. I love that she didn't pressure me or anything. Insanely good pricing as well (& this is coming from someone who has worked at an animal hospital before). I've already booked my next appointment with her for my other dog!

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

Quentin did an AWESOME job grooming our standard poodle! I was unhappy with our last groom and the…read moremanagers allowed us to try out Quentin free of charge to try and keep us as clients. Boy am I glad we did. Our sweet standard is GORGEOUS and Quentin clearly LOVES and UNDERSTANDS the beauty of this breed!

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.