I've been a patient of Dr. Holder for several months. She is thoughtful, compassionate, and, most…read moreof all, a highly knowledgeable dermatologist. I recently moved to the area, and I'm so grateful that I discovered her practice! Dr. Holder recommended Fraxel to treat some of the issues I had been experiencing. I have a fairly low pain tolerance, and she ensured I would be comfortable during the procedure (I've already been back for the second of three treatments...so she kept her promise!) I'm not only thrilled with the results of my treatments but also thrilled to be a part of her practice. Her energy and enthusiasm for her work, deep knowledge, and commitment to her patients are all remarkable. She also spent an incredible amount of time getting to know me before she said a word about my skin concerns. And when I sent one of my family members to her practice, they came away loving her just as much as I do. I wasn't surprised. :) I love that Holder was raised right here in Park Slope. It was clear from the first few minutes of our initial conversation that she cares deeply about this community and her patients. Dr. Holder is a gem--and she is right here in Park Slope. I'll never go anywhere else. :)

Dr. Holder is a perfectionist with such attention to detail that you come away feeling like you've…read moretruly never seen a dermatologist before coming to this practice. Here's what I've experienced at this practice and why I recommend it so wholeheartedly: - I first came to Dr. Holder's practice in 2023, wanting to try botox for the first time. It was a new experience, and Dr. Holder listened carefully to understand my expectations and then patiently talked me through everything that I should expect. The way she directs her team before, during, and after procedures instills so much confidence, especially for first time patients. - At the beginning of this year, hormones were wreaking havoc on my skin and giving me with terrible acne and rosacea. Fed up, I sent Dr. Holder's office an email, and they agreed to see me right away. They were so responsive and reassuring. Also, I really appreciate that Dr. Holder doesn't try to sell a custom line of products -- she just thoughtfully directs you to a routine using good old fashioned French pharmacy products and prescriptions when needed. - I've seen Dr. Holder for peels and laser treatments, and I'm just so grateful for how thorough and detail-oriented she is in each of these procedures. She takes prep and after care very seriously. She looks closely at the treatment areas, takes her time, and talks through the treatment so that there are no surprises or unexpected discomfort. Truly amazing bedside manner that instills so much confidence. - Dr. Holder's team is just as amazing as she is. All of the staff are communicative, warm, and hospitable. They're also incredibly smart, detail-oriented, and thoughtful during procedures -- hardly a surprise, but such a rare experience in this city. Since I started seeing Dr. Holder, my skin is noticeably brighter, my complexion is more even, and for the first time in my life, I feel like I have some control over my skin sensitivities. I'm so glad I found this practice, and I hope Dr. Holder never retires!

Best Botox experience ever! Dr. Gilbert is so clearly skilled and knowledgeable about skincare and…read morecutting edge treatments, and puts you at ease the moment you enter her welcoming, beautiful Park Slope office just blocks from Prospect Park. Truly the most painless, effective and enjoyable Botox session I've had, with surprisingly long-lasting results that surpassed all others to date, and somehow accomplished with fewer units and at a reasonable cost . She can be somewhat difficult to reach, but WELL worth the effort... I feel I've found "my" Botox doc, and am just crossing my fingers that she stays put so I can become one of her loyal "regulars."

Doctor Gilbert is simply brilliant. She's incredibly smart, a wonderful listener, and is never…read morerushed. She takes the time to discuss my million and one of skincare questions and concerns, and provides reliable solutions and great advice. I've been coming to Dr Gilbert for two years, and my skin is now glowing. Strongly recommend her and her services!

Weird vibes at this place. They prompt you to leave a tip when paying for Botox, which is NOT…read morestandard. I told the person who I believe is their manager that I'm not going to tip for a medical service administered by a licensed nurse, and he gave me pushback. Bizarre. Given the high turnover of injectors here, I've wondered if they're paying their nurses adequately or making them depend on tips like restaurant workers. Other than that, the service is fine and the discounts are great, but I haven't gone here since the more experienced injectors left. They don't advertise the credentials of their staff, so I've had to sleuth on social media to gauge how qualified and experienced the listed nurses are. Not a good sign.

I've been an upkeep client for 6 years but recently had an experience here where I will never go…read moreback. I booked a hydrafacial 2-3 months in advance so I could get it right before my engagement photo shoot. The night before, they canceled my appointment saying that the esthetician doesn't work on the day of the week that I booked. It was such short notice that I couldn't find any alternative spa to get a hydrafacial. They had literal months to let me know in advance, but waited to cancel until it was too late for me to find another option. Not to mention that they were allowing reservations for a day of the week that the esthetician wasn't even there. Incredibly rude, disorganized, and unprofessional. Would give 0 stars if I could.

Lumena/Jen is great…read more I have never done any lasers/microneedling/chemical peels/etc. so I was nervous for my first laser experience. Jen knew I was nervous so she explained every step of the laser genesis process like what she was doing and why. Later that week I attended a wedding and people said my skin was "glowing" and "radiant." I came back and got a mix of IPL and Clear + Brilliant. Again, Jen did great. I wasn't too red afterwards and the next day my boyfriend commented that my skin looked more "youthful." In the future, I'd schedule the Lumena special where Jen customizes treatment based on your skin's needs. 10/10 recommend. Prices are reasonable and you can rest easy knowing you are in capable hands.

worked here a while ago and she treats employees terribly. she lies to clients constantly and…read morepretends to be nice. There is a reason it seems like there is always a new front desk person and she has such a hard time finding "competent" help. She doesn't train front desk people and expects them to read her mind. She doesn't like when they are honest to clients about packages. She prefers packages to expire and then never tells the client even though she says they don't expire. Expects a mind reader. Lies and says she is sick when she isn't or doesn't want to see a client. Or blames the receptionist for her mistake. Have heard a lot of stories of "sensitive" receptionists because she makes them cry. She shouldn't be allowed to run a business I wouldn't trust her to do anything on me.

Skip all the chain facial bars and book here for now on. You'll get the true charm and service you…read moredeserve. Been seeing Maryellen for years now I follow her everywhere. When she moved to Cintron I was blown away by the service and atmosphere. I feel super comfortable here and the location is extremely charming.

If you are searching for a bespoke facial experience, run, don't walk to Cintron Skincare…read more Maryellen is amazing and did a wonderful job on my facial. She was interactive while at the same time providing a relaxing experience. The space is calming alongside them using some of the industries best products. I highly recommend this to locals and visitors in NYC.

So, after waiting months for a reply to my emails and calls, I get a response to my Yelp review…read more And, as you can see by this screenshot, even their response was written by ChatGPT. They aren't even making an effort to make it right with a written reply. As you can see in my screenshot and in their reply it says "Sincerely Heights Aesthetic Center. This version clarifies your attempts to offer alternative solutions and your policy while remaining empathetic and open to communication." What ChatGPT doesn't realize is that they have not reaponded to any of my communication except for this review. And, stating the obvious, they didn't provide alternatives.

This place needs some significant sensitivity training. Learning to be respectful and considerate…read moreto your customers goes a long way. Laser removal was done in the wrong area at their second location was dismissed and compared to having a bad hair day at the salon, kept getting addressed by the wrong name, and told that mentioning being sick required me to get tested for Covid even if symptoms were unrelated to get rid of me. Due to this review, they decided to cancel a paid session and two others without a refund; I was also told I was no longer welcomed and threatened with police force if I didn't stop requesting one. They even attempted to coerce me into signing legal paperwork to get this negative review and others removed if I wanted to receive a tiny fraction refunded from what I was initially promised. I know this is one negative review from the wave of positive reviews they have but use your logic. Do you want services from a place that expresses itself as such? Do you believe people are traveling from other states for their treatments? Mistreats their customers when things go wrong? And then scams them when you genuinely express their experiences? There are much better options out there. Customer service etiquette adds to the value of a company. This review is based on interactions I had with this company since Aug 29 and how disgusting their reaction was since I left a negative review. And yes, they are allowed to refuse services, but that should be followed with a refund. Refusing to do so, which they did, is called fraud. For anyone, having similar issues, please contact New York State Attorney General, FCC, and file cases with small claims. --- RESPONSE TO OWNER'S COMMENT -- Thankfully, there's an email screenshot where you agreed to take over my sessions passed on from your second location. So get lost with your condescending attitude. The owner of these locations should stop scamming and coercing people into signing legal paperwork to avoid negative reviews. -- Reviews are updated periodically --

I've had two amazing experiences at Opal massage with Jun and Sara. From the moment you walk in,…read morethe atmosphere is relaxed and peaceful. The space is beautiful and feels very clean, which is super important to me when going to any type of spa. The owner is very sweet and accommodating, and before my massages, I was asked about any specific places I would like special attention on. It was all around a very comfortable and enjoyable experience. I highly recommend Opal and can't wait to go back soon!

Opal is a lovely studio with 4 treatments rooms and 13 very experienced therapists. All are…read moretrained in multiple modalities which are blended into every massage. The sessions last 70 or 90, hands-on minutes which makes a big difference. If you're looking for a serious massage this is your place. Beautiful, Calm and Transporting.. Highly Recommend !!!

The short: great addition to the neighborhood -- highest quality laser around!…read more The longer: I moved from nyc to Brooklyn, and was so excited they have a laser spot nearby. It's clean, and everyone who works here is so wonderful and honest (they are very cool about rescheduling if you come in and the hair isn't quite ready). Highly recommend Jade & this spot!

I had a very disappointing experience with this business…read more I called to ask a simple question about whether first-time customers receive any discount. Instead of answering my question, the staff repeatedly tried to sell me a six-session package. I asked the same question multiple times, but they kept avoiding it and continued pushing the package. I had already booked an appointment for the next day. However, they canceled my appointment today, claiming there was a "communication issue." When I called to understand why, they refused to discuss it and simply hung up on me. I found the customer service to be unprofessional and disrespectful. If a business chooses to cancel a confirmed appointment, the least they can do is explain the reason politely instead of refusing to communicate. Unfortunately, this experience left me with no confidence in their service