Dry cleaning isn't in my repertoire but I wanted to help a friend clean some important items that…read morehad gotten ruined in the rain. So I looked on Yelp and found Royal Cleaners. I dropped the items which included a couple blankets, a leather jacket, some fancy men's clothing and a vintage hat. It was a LOT! But the service was five star.....everything looked perfect and since it was so heavy the gentleman walked it all out to my car for me. So thank you Royal people who serve with excellence and kindness! Blessings!

Horribly overpriced alterations , without any upfront cost disclosure. They charged me $48 and $45…read morefor hemming two pair of cotton pants... just a ham, nothing more elaborate , or complicated . When I reached out to the owner Jeremy asking as to why , crickets ...

Very good at cleaning and pressing! Do the work quickly at reasonable prices!…read moreThey also do alterations very well and a reasonable price! We've tried others and we always come back to Franklin Cleaners! Donna M

Horrible. Been using for years and they just ripped me off…read more Messed up 2 pairs of pants in a hemming job (charged me anyway) and I brought them back to fix and they charged me again and more. I have on several occasions paid these people in advance. Stay away.

The business does pick up drop off which works well for me. All staff contacts were helpful and…read moreaccommodating. Will use again!

I dropped my comforter off because of food stains that I got on it the night prior. When I picked…read moreit up a couple days later it looked like absolutely nothing had been done to it. It was extremely wrinkled and I asked why. He explained that all they do is just wash the comforter and toss it in a bag. Something I could have done from my home. For $62 dollars nothing had changed. He also tried to say that we spoke over the phone about the stains and how it needed more treatment which never happened. Do not waste your money here!

They're super fast and have a great automatic process so I can pick up/drop off 24/7.read more

Today was my last day going here even though they are the closest dry cleaners to me. They could…read moreeasily rank as the most expensive dry cleaners in Tennessee. One short sleeve Polo style shirt...$7.00 for just one. I was surprised since the receipt they give you when you drop off the shirts doesn't show the price. I then went to pay in cash. They don't take cash, only credit cards. This has to be the only dry cleaner in the US that won't accept cash. They said it's because of robberies. I read the news in my community and never heard of this place ever getting robbed. This place is in Brentwood which has high value homes so they are taking advantage of it with their prices that are double than most dry cleaners. Personally I would rather drive an extra couple of miles just to not get ripped off. If you like paying more than double and never being able to pay with cash then this place is right up your alley.

We have used them for almost two years. Have always been kind, helpful and concerned about doing…read morea good job. They have done both cleaning and alterations for me. Have never had an issue, they will call if they have a question and are fairly priced.

They will ruin your clothes! Beware! I took a dress in which…read morehad spots. They used so many chemicals my spots were replaced by big worn spots! They still insisted I pay...because they dry cleaned the dress and tried to remove the spots. As I tried to talk to them about my concerns they started screaming..I paid but I will NEVER return and I will dispute my charges! One ruined dress $12.50.

First, let me just say that my experience at Jimmy's cleaners at this exact location was my best…read moreexperience at any cleaners. I used to have to have my clothes dry clean constantly, and I went to different places and it was very transactional. At Jimmy's, I worked with Birdie. She altered my pants and helped me get buttons in for my suspenders. The price was literally $150 less than any place I could find in Franklin. The quality was insanely good. It was done in less than two weeks. I can't imagine going anywhere else.

This is the best and most reliable dry cleaning service 'round these parts...highly recommend!read more

Let's try this again…read more I posted , the owner had a fit and had it removed...which explains the other "rave" reviews 1. They are convenient for sure. 24 hour drop off is nice 2. Prices are NOT prominently posted. I was shocked to get my bill 3. As a consumer, if you are comfortable paying a premium blindly , then you will have no issue Simply compare prices since they are not really visible As for service, they were nice I gave you an extra star (2) since you (the owner) burned the calories to have mine removed. Either way, I found another dry cleaner who was 25% less...

Absolute nightmare experience. I had three shirts, all male, to be laundered. Shirts were handed…read moreobver to lady and not dropped in automated system. When I went to pick up, charge for three shirts was $ 23.00. It was $ 8.00 prer shirt and some discount. When asked I was told because shirt material was different than standard cotton, they had dry cleaned. I was never told that shirt would need to be dry cleaned or there will be extra charge. In their business, there is no clear indication that your laundry will be charged based on material it is made of, A shirt is a shirt and a male shirt does not turn in to female shirt. Previously they has given me someone elses order and suggested just to keep it. They found my shirts two weeks later only after I insisted. Manger placed blame on me for not knowing material related charges. That was truck load of BS. DO NOT USE THIS BUSINESS.

This place was amazing! Tina was fantastic and did a quick turnaround for us! 100% recommend to…read moreeveryone in the local area! Truly a great spot!

Pretty disappointed with this experience…read more I dropped several items off to be cleaned on 1/3. During drop off, I went through any defects of my items with the employee at the counter. There was only item I dropped off that was damaged and it was a cashmere sweater with a snagged hem that I've been meaning to get repaired. The employee said she made a note of this in their system. Upon pick up on 1/6, the employee at the counter informed me that there was a stain on an expensive Burberry dress that I dropped off that they could not get out. I explained to the employee that this stain was not there when I dropped my items off and I was upset about this damage. She told me that she could would have the owners reach out to me, but I still have not heard anything from anyone regarding this issue. The stain on the dress is on the front breast pocket. It appears as if the garment was caught in something and then tugged out which left black scrapes/streaks. This dress was a milestone gift from my husband and retails for more than my rent which makes the damage done to it that much worse. I'm really saddened by this experience and hope the owners eventually reach back out to me for a resolution. I was excited to switch to Lapel's because of their eco-friendly dry cleaning method, but now I'm feeling like it is not worth the extra hassle if my garments will not be treated with care. There may be other locations to this business that are good, but I'm unsure if I would return to this one. Update; I was contacted by the owner and they were successfully able to remove the stain from my dress. When coordinating how to handle the situation, I got the impression that it was being implied that *I* was actually responsible for the stain which was very far from the truth. I received a text message from the owner later on saying they found the source of the stain within their business and that was why they were able to treat it appropriately. I love that my dress is in good condition again, but I dislike a little of the attitude that came with getting the situation resolved. I read through the reviews on Google and here and it seems like this business has a track record of providing subpar service but quickly being able to adjust and fix their errors. This would be a boon if it didn't come with a side of slight finger pointing at the customer first. Meh.