Mr. Grant was extremely professional, helpful, and courteous. He provided excellent service and…read moremade the entire experience smooth and pleasant. I truly appreciate his assistance and professionalism. GO TO HIM !!!

go see MR GRANT! 10/10 experience! He helped us through the process smoothly and quickly! Very…read moreprofessional! he even made this experience great for my 3 year old; giving her coloring books and toys to play with while we filled out paperwork!

Late model, low mileage, priced to move. Quick process. No pressure sales. Buffed my car like new…read morewhile we waited.

This place is amazing. I got the car of my dreams at a reasonable price. I highly recommend them!…read moreThe guys that work there are very nice and helpful. Don't expect to negotiate on the price. Their prices are awesome because that's as low as they can go. I also traded in my car it was seamless. They got me a great price for my jeep too. If you're looking for a high end car at a great price, go here!

Matthews Motors did a great job on my truck. Everyone in the service department is extremely nice…read more Back in June I took my truck in Spark Plugs replacement, Fuel injector cleaning, Oil Change, State Inspection, Thermostat replacement and Oil sensor replacement. After picking the truck up the first time, I discovered the thermostat wasn't working as the coolant fan never turned off and the oil sensor notification was still dinging. I took it back and Matthews Motors offered me a loaner vehicle while they looked at and worked on the truck. When I picked the truck up the 2nd time the truck has been working great. Thermostat and oil sensor issues both resolved and they didn't try to stick me with any additional charges. Overall I'm pleased. I would definitely go back. I left a 4 star instead of 5 only because while I'm happy with the end result, I was surprised the truck was returned to me without being fully fixed; and also, they did have my truck for about 3.5 or 4 weeks in total. I think they may have been understaffed when I took my truck in. But stuff happens right? It's how a company reacts to hiccups like that that separate the good ones from the bad ones. Turns out Matthews Motors is one of the good ones. If you need to have your vehicle repaired, I think that Matthews Motors will do everything they can to make sure your vehicle is fixed up and that you're happy. Seems to be a good company with a friendly and capable staff.

Matthews motors recently repaired my Subaru Forester with an in-house powertrain warranty issue. A…read more$1200.00 repair only cost me 100.00 deductible. They were quick despite having to order parts and Frank B. the service manager, was excellent to deal with. He kept me informed the whole way by text then surprised me much earlier than expected due to a part on backorder... with a phone call telling me my car was ready for pick up! Hands down the best car purchase ever for me and the best customer service standing behind their warranties. Thank you Matthews Motors and Frank B.

Absolutely amazing experience. The salesman Jake was not a salesman at all, but more of facilitator…read moreand getting things done and very quickly at that !!! I called him to let him know I was interested in one of their Chevys and then I might be stopping by the following day. When I got there, he already had it pulled up front for me to take on test drive.loooved it! And it took all 15 minutes for me to purchase. It was amazing and highly recommended.!!!!

Buyer beware!! I'm not sure if they just buy these cars at auction and throw them on the lot, but…read moreit doesn't appear they inspect them at all. I bought a vehicle and didn't get a mechanic to look at it first. Big mistake. I spent $5000 in repairs the first year and it needed another $2000 repair when I just decided to cut my losses and sold it to a dealer for $2300 less than I paid for it. I almost spent as much in repairs than the vehicle was worth. I would not recommend this car lot after my experience.

If I could give Hendrick Toyota of Wilmington more than five stars, I absolutely would…read more My family and I were on vacation in Wilmington when my Toyota Highlander suddenly displayed an Engine Malfunction warning and check engine light just days before we were scheduled to drive home. As you can imagine, I was anxious and worried about being stranded hundreds of miles from home. I first called the dealership and learned they were booked for over a week. With no good options, I drove there anyway, hoping someone could help. That's when I met Miseal Ventura and Jimmy Rey. From the moment I arrived, they treated me like family. They listened to my concerns, understood the urgency of my situation, and immediately took action. They arranged for my vehicle to be inspected right away, set me up with a loaner vehicle so my family could continue enjoying our vacation, and kept me updated every step of the way. The diagnosis wasn't what I had hoped for--a rodent had chewed through a wire and a hose, and the repair wasn't covered under warranty. Even though the news was disappointing, the compassion, honesty, professionalism, and genuine care shown by Misael Ventura and Jimmy Rey turned a stressful situation into one that left me incredibly grateful. Exceptional customer service has become increasingly rare, but these two reminded me that it still exists. They didn't have to go above and beyond for someone who wasn't even from the area, but they did--and I'll never forget it. People are often quick to post complaints, but outstanding employees deserve to be recognized just as publicly. Misael Ventura and Jimmy Rey are tremendous assets to Hendrick Toyota. Their kindness, integrity, and dedication are exactly what customer service should look like. Thank you for taking such wonderful care of my family when we needed it most. Because of these two gentlemen, Hendrick Toyota of Wilmington has earned not only my highest recommendation but also a customer for life whenever I'm in the area. This is how customer service should be done. Bravo!

I sat down at Brian Gottry's desk, said I'm going to be honest with you Brian, this is the first…read morecar I am looking at, and he said, it's my Job to be sure it's the last! He was right. No massive sales pressure, he walked me through the down payment options, was able to get Alex Jones in finance to work with me to match the rate I had elsewhere and made it quick and painless! 1000% recommend Brian, Alex and Hendrick Toyota!

I purchased a 2021 Jeep wrangler and Car Max never disclosed the jeep had been in a accident and…read morethere was more than one owner which they told me also. All was well until I found this out! This accident will reduce the value I paid for the Jeep if I was to sell if today by over $10,000. How can a dealer sell a car and not disclose the most important part of the sale. I have reached out to them for a resolution and have not heard back from them.

Delightful experience selling our vehicle to CarMax Wilmington. The process was efficient and easy,…read moreand we were pleased with our offer. Shoutout to Adam Martin for his above-and-beyond friendly, communicative service. I highly recommend CarMax and, specifically, Adam Martin.

Got a 2011 Honda Crv- Buying process was easy. So far so good…read moreWould recommend. Very Helpful and courteous all the way.

Joshua and his team made purchasing my 2010 Subaru Forrester an amazing experience! He was so…read morehonest, efficient, and affordable! I would recommend Patterson auto to everyone and anyone.

The best experience I've ever had buying a used car. First off, thank you for your service, then…read morethank you for the great deal, and thank you for having the perfect car for me. You were great to deal with and you beat the price of every other dealership I was looking at.

Found a vehicle I had been looking for on their website, it was after hours so I called and left a…read moremessage. Even before posted opening hours I received a return phone call. The vehicle was exactly as they claimed it to be, they give the Carfax on their website, complete transparency on everything. The staff were very friendly, absolutely no high-pressure sales at all, (experienced really high pressure from two large dealerships yesterday), helpful and made the car buying process easy from start to finish. The selection of vehicle makes on their lot is amazing, and their prices of the vehicles, mind blowing. I will definitely be back when I am in the market for another car. In the meantime, my beautiful blue Jeep Wrangler Willys and I will be having fun in the sand this summer. thanks to Wholesale Direct, the best in the business!

Rude service when you need to ask questions about charges. Had a question about a charge…read moreconcerning my 2024 Infiniti thought it was a covered under the warrantee for a new vehicle. The service dept was rude so in return I was rude.

I left a negative review, but my car only had a small problem that I fixed. My salesman, Scott…read moreMele, walked me through various ways of handling the issue and then upgraded my warranty at no extra cost.

The staff is great, and their U-Haul is almost perfect. I've used their service numerous times.read more

Needed to move from a smaller storage unit to a much larger one. Decision was made at the last…read moreminute so we not have an appointment or reservation...decided to stop at Lloyds's - HIGHLY RECOMMEND this location for your Uhaul needs. Friendly, polite staff and clearly explained all fees and charges- NO hidden surprise fees. Quick process so we were able to get a Uhaul, and complete our move within a few hours.