Very expensive, inept mechanics but even worse sales handling. Watching the mechanic try to put the left pedal on the right crank, then switch, then swith again, then switch again while they are charging you $170 per hr is something. Nobody taught them to just look at the thread? Their repairs are micky mouse. Up there with REI. Their response below is hilarious. It reminded me that they are worse than that. I ordered an electric bike thru their website, they sent me a confirmation and charged my cc. 2 month went by and no update. Everyone i knew had received their bike long before me and the bikes were all sold out. i emailed their various contacts that i had used on many occasions to touch base, numerous times over 4 weeks and all i got was the sweet sound of crickets. I finally did an image capture of all the emails and sent them to every possible email account i could find or guess. Info@ sales@ contact@ you name it. All of sudden they called me 5 times in one day saying they had been looking for me all over. BS! read more

Last week I rode the Ventura bike the coast event. I had taken my bike to Trek (big mistake) who put new brake pads on back wheel. The day before the ride I took it back to trek San Diego because the pads were too tight and wheel was rubbing. They spent 10 minutes on it and said it was fine. 1/4 of my Bike the Coast ride my back break didn't work. No stopping force at all. I rode most of the race like that. With 5 miles to go Erik Smith the SAG Velofix mechanic told me there was to much air in my hydraulic fluid. He put my bike on the stand and bled my back break in about 20 minutes. He didn't have to he wanted to and did t ask for pay. Tipped him anyway. I have used Velofix before I. San Diego but also had a great mechanic at my LBS which moved cities. I will use them from now on. Thank you Erik Smith and LA Velofix. Highly recommend them. read more

The service from Velofix has been nothing short of excellent. The very tall mechanic, I think his is Richard was so attentive to my every need. He worked on my road bike and tri bike so perfectly that they felt brand new. He was very nice and friendly. I would def ask for him again. read more

After leaving ERO for a bike fitting, I knew I needed to upgrade both my TT and Triathlon bikes. A couple of professional triathletes mentioned Velofix in their online events. I took interest. I did a some research and was naturally impressed that they would come to you. They had three separate packages to choose from. I found booking easy and was soon connected to Eric. He texted me his window of arrival on a Saturday afternoon. I thought the job would take some time, there were three bikes involved. Eric took his time with each bike as if they were his own; like a 15-point car inspection. Each bike required a different set of skills and solution subsets. Eric was meticulous and precise in his work. He allowed for small talk as well making him both personable and receptive. We discussed his background, passion for bikes and general enthusiasm with the sport. Eric provided needed recommendations for each unit and never tired to upsell me at any moment. At some point around the two-hour mark, we both knew this would require another sitting. He outlined the specifics going forward and charged a reasonable fee for his services; more than fair. I have since ordered the necessary parts needed to complete the job and have texted Eric on multiple occasions to lean on his knowledge and expertise. He has always responded - even if off the clock. This experience has been great. Ask for Eric, you won't be disappointed. The are called professionals for a reason. Rick read more

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Chris is the man - i'm in South Bay and ride my Murf often around town and noticed the gears weren't shifting as well and overall performance felt a bit off. Set an appointment and it was a breeze. Chris took the time to explain everything he saw, took about an hour and change to make the changes and gave me a run down on future repairs that could be coming up. He walked through maintence and just overall was an incredible experience. It's not the cheapest. But you get what you pay for and I'm extremely stoked to have such a honest assessment of my bike and fixing it with great care. read more

This is my second time getting my bike serviced with Velofix. Thank you kindly to Richard once again. He is a solid mechanic who takes pride in his work. He is very thorough and immaculate. I do not think I can ever go to a regular bike shop. The Velofix team is very welcoming, knowledgeable, and approachable to interact with. Will definitely call them for my next service. read more

Amazing service by Jeff! Couldn't recommend more! Timely, professional and extremely knowledgeable.

Absolutely the best! Eric is the man! He was meticulous and thorough and we so appreciate his expertise. read more

Velofix - Los Angeles - One of our bikes Eric serviced. - Bike Repair/Maintenance Near Me

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I have had a mixed experience. Despite an initial communication issue between Velofix LA and Rad Power Bikes, management was very responsive once I got in contact. The bike was assembled and delivered the next day by Eddy who was very friendly and helpful. Unfortunately, the follow-up promised has not materialized. read more

Velofix - Los Angeles - Bike Repair/Maintenance Near Me

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We have schedule appointment with Serge and no one shows up to the appointment no call back no response we were westing our time waiting for 3 hours to get response read more

Excellent service. Communication was outstanding. Pricing was reasonable. I highly recommend Velofix read more

Got a bungee cord caught in my sprocket and messed up the bike. Thought it was going to cost an arm and leg to fix! I reached out to Velofix. Got a quick response. A quick appointment set. Richard was on time. Fixed the problems. It did not cost me my arm or leg! Love these guys read more

My bike was totally busted (weird accident involving my chain and back derailleur). Frankly I thought it was going to be a crazy (if not impossible fix). Eddy was able to fix it quickly and did a great job. Other local services (with subpar ratings) we're quoting around $200! Give Velofix your first call if your bike needs service. Couldn't be happier. read more

I've been looking around for a place to get bike work done, and wow - Velofix rules! No need to ride to the bike shop and drop it off for pickup sometime later in the week. Genius business idea! Serge answered my questions via email right away. Harley was awesome and super knowledgeable. I was able to set up a next-day appt, and Harley text me early to offer early arrival. He set up our new bikes perfectly, explained the work he did, and gave a few tips on maintenance and shifting. We will come back!!!!! USE VELOFIX! read more

Velofix - Los Angeles - thanks for the perfect setup! - Bike Repair/Maintenance Near Me

I have had such a wonderful experience with HARLEY! He is incredibly knowledgable, and I love that he comes to meeee, so convenient! He has come to the house to service 2 bikes (a Blackheart and a Cannondale) a few times, and he is always on time (always early! ) and great at communication/texting! I highly recommend using Velofix, and ask for Harley! :) read more

Another awesome experience! Our tech texted updates and even said he could come earlier than our set time. Great communication regarding appointments as well! Thanks again! read more

Had my bike serviced by this company. Excellent service. Harley came to my home and tuned up my lectric XP 3 e-bike. Friendly and on-time. They service regular bikes and e-bikes. Thanks read more

Great service. Easy to schedule, on time, fixed and serviced ebike quickly. Would highly recommend

I was having an issue with my Rad E-Bike and they recommended Velofix as an authorized service provider in LA. Went on their site and had someone out to take a look 2 days later. Showed up in an amazing fully stocked van and totally repaired the electrical problem and adjusted a few other things to get the bike optimized. Showed up on time with a great attitude. Just a great service and happy surprise. And you can't beat the convenience of them coming to you. read more

I'm an avid Peloton user, and recently needed maintenance on my bike. There were a couple issues with Peloton that delayed service and parts but Velofix was extremely helpful and attentive to detail. I can't say enough good things about Eddy and Leo. I needed to have Velofix come twice so I had the privilege of working with both these guys. They're very professional and took care of my bike. Top notch service. Highly recommend. read more

I had an amazing experience with Velofix. It was delightful to be able to have my bike serviced at my home; super convenient with fast service. I was especially impressed with Harley's knowledge and attention to detail. My bike was cleaned, shined, and made race-ready! I highly recommend Velofix. read more

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I gave Velofix a try today to tune up my old mountain bike and fix a flat. I went with the basic "tune up" package hoping to get my gears smoothed out a bit along with a new tire. My technician Richard showed up on time, very polite and knowledgeable. He worked on this thing like it was his own and really dug in searching for any little problem he could find. He fixed things that have been problematic for years, and even took the time to correct a design flaw with the brake lines - all covered in the basic tune package. I was beyond impressed with the whole experience. So easy and convenient, and the bike feels like Day 1 again. I will definitely be using (and recommending) Velofix going forward. read more

I bought a new Radpower bike and assembled it myself. Had a concern about the torque and some adjustments so I called Velofix. They were great from start to finish. Excellent response, communication and service. Showed up on time and the tech was very helpful and friendly. Did a great job. read more

First time using Velofix and it was awesome. Richard helped us fine tune our new quietkat all terrain electric mountain bikes. The device was in time, made the tune ups simple and they were very thorough. Highly recommend to others. Will be a customer in the future. read more

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Job very well done. Arrival a few minutes early. Bike was carefully cleaned, bolts all tightened, new pedals installed, overall functioning checked. Leo was pleasant and respectful. The service was no bargain, but skillfully done. Scheduling and arrangements handled efficiently. read more

Velofix was a great service. They were really quick to answer my initial inquiry, set up an appointment and give me honest feedback about the work required. It could not have been easier to get everything going. On the day of service, Harley showed up on time, very friendly and was able to service our bikes professionally and efficiently. When we talked towards the end of the service he offered some tips for continued maintenance but never tried to upsell me on further services or equipment. I will absolutely be calling Velofix for future work and general maintenance. Thank you! read more

I would highly recommend Velofix for ebike repair. I reached out to then and they responded quickly and scheduled an appointment the next day. Richard the technician was friendly, professional and knowledgeable. The repairs were fixed in no time. Coming to my house was so convenient. I will definitely use them again. Thanks read more

Jeff came to our house and tuned up all my bikes while I was at work. He went above and beyond. I'm very busy so the convenience of having him come to the house was incredibly helpful. I was able to ride my bike the same day of service. I will be using velofix again for sure! read more

Velofix - Los Angeles - Jeff even let my dog Walter watch him perform the maintenance. - Bike Repair/Maintenance Near Me

Very professional setup and service. They came to my work for the service. Sure they are not inexpensive, but can't beat the convenience if you have a busy schedule. Needed an aero wheel rebuilt, and got a general tuneup. read more

My Dahon folding bike had been in outside storage for several years and figured it was time to start biking again. Will most likely be doing business with them again, as my experience with them was also a five star experience. PJ showed up on time, was pleasant,explained the reason for everything he was doing, and gave the bike a good wipe down. (was really dusty). Yes, they are more than your usual bike shop, but nothing can beat the convenience of having them come to you to fix your bike,as well as the great service and work quality. Thankful for a mobile bike shop like this! read more

Jeff was the expert who conducted service on my mountain bike. He was not only extremely knowledgeable but he also explained to me the necessary maintenance and procedures I needed to look out to keep my bike in good condition. Thanks again. I'll see you next time. read more

Due to high demand at my local bike shop I could not wait 12 days to get my bike serviced, I always see Phil gaimon use your services so had to give y'all a try. The overall experience was fantastic, I believe garret did the service lol sorry I forgot your name. The whole service was 1.5 hours and the bike looked great! My only issue is that your service area says Los Angeles but I live in East Los angeles unfortunately 90023 is not a service area so I definitely will use y'all again but hopefully y'all can expand closer to me so I don't have to drive to Torrance to my buddies house . read more

Velofix - Los Angeles - Post tune up - Bike Repair/Maintenance Near Me

Very easy booking process on their website. Only downside was I had to wait a long time for the soonest appointment, but I'm guessing they're slammed because of COVID-19 and biking is one of the only things people can do. The mechanic was highly communicative on the day of the repair. I appreciated that since I didn't have to wonder if he was showing up. He wore a mask and kept social distance. He completed the work promptly, it was nice they took Apple Pay so I didn't have to touch anything, and he appears to have done a spot on job with my bikes. Would definitely use them again. Now it's time to get out on the road. read more

Velofix service is a real blessing for those with bikes who can't get to a bike shop. Tracy came out to do warranty repair, and did an amazing job. I also had a tune up, and the cost was very reasonable, and the service was top notch! My bike is better now then it was when it was new! From now on Velofix is my go to for any of my bike issues. I highly recommend them. read more

Very happy with the tech who came to assemble our bike. He showed up on time, and had that bike assembled in no time! I am very happy with their service, and plan to do business with them again when the time comes! read more

Exceeded my expectations in all aspects. What a huge benefit to have your bike repaired on-site at your own home. And you are dealing with people who genuinely love biking! I recommend them. Rthm read more

Eric at Velofix LA, delivered and assembled my road bike today. He was on time and super nice guy. He paid attention to details and made sure I was satisfied with everything. He also took the time to make sure he provided a great service. I would recommend Eric to anyone and I will be reaching out to him again I am sure! Go Velofix! read more

I had an ebike that needed work. Velofix service was very convenient with great communication. Their repair truck is super slick and very well equipped. Eddy did an outstanding job on the bike. Not only that, he is involved with Bicycle Kitchen, an organization that helps educate people about bike repair. Overall, super people and super service! read more

Serge and his crew are reliable and experienced. They clearly communicated solutions, saving me time and energy while dealing with issues that were light years beyond me mechanically. Very optimistic, yet realistic. read more

Velofix has been looking after all my bikes for the last 5 years and they are great (carbon road bike, triathlon bike, titanium gravel bike and a commuter bike). I stopped going to LBSs. From flat tire or replacing brake shoes to full cranks replacement, and Di2 upgrade, they are great. Highly recommended. The owner Serge is the nicest person in South Bay and responds to you very quickly. Richard, the mechanics, test rode my bike after the work is done and he had big smiles on his face the whole time. He called me a few days later to make sure my bike is fine (like a doctor will do after a surgery). You can see they love bikes. read more