Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

Was in the market recently for a discontinued Yakima part and had a very short window of time to…read moretry to find one before a vacation. Evan, from The Cycle Loft in Burlington, MA contacted his East Providence colleagues and found they had the part. They put it aside for me as it just so happened I'd be in the area the following day for unrelated business. The part was waiting for me when I walked in the door and they even discounted it for me on top of everything else. Highly recommend this store for their attention to detail and teamwork!!!

Buying the Bike was easy, with %100 assistance from the Trek people. However, when mechanical…read morefailures came up, (Brake Caliper seal leak onto rotor), getting help was difficult. After several visits, a call to Trek Corporate, over 5 weeks, and a talk with the manager, I was able to get that problem, as well as the shifting problem and rotor centering problem worked on. Not good: too much aggravation and too much of my time and work. I bought the bike to ride it, not to put it in my car and drive it back and forth to Trek. Ernest Berube

I was cleaning my bike this afternoon after a morning ride and it fell over and bent my rear…read morederailleur hanger. I called Trek Warwick and spoke with Phoebe. She told me to bring the bike in and they would take a look at it. I rushed over and Ben Bassett was at the counter along with Phoebe. Ben took my bike put it in the stand, straighten my derailleur and I was on my way. The service was exceptional and the personalities were great. I would recommend Trek Warwick Bikes for quick service and welcoming atmosphere. Thank you Ben and Pheobe.

I was warmly greeted upon arrival and the staff was immediately ready to help--like chatting with a…read morefriend who genuinely wanted to find the perfect bike for me, without any pressure. As an experienced rider, I had done my research, and Phoebe impressed me with her expertise, thoughtful recommendations and personal insights on different bikes. It was especially great to connect with another female rider and find a bike suited for me. I highly recommend Trek Bicycle Warwick and the Trek brand. My new bike is incredibly comfortable and I fell in love with riding it right away, thanks to the amazing staff. Plus, I got a great discount and a $100 gear credit! If you're looking for a go-to bike shop with knowledgeable staff and a fantastic Trek selection and prices, this place is worth the trip! Highly recommend coming here!

I have been going to Scottee's to buy parts for years. The staff is friendly and knowledgeable,…read morethey have a good stock of bike parts and they're always helpful. I have never used their repair service personally, but based on my previous experiences I would have no problem bringing my bike to them.

They let me stash my bike in their shop for 3 months while I sourced an impossible-to-find…read morelong-discontinued replacement shifter. I brought it in and they swapped it out in 1 day with zero heads up from me. They're can-do guys.

Great bike rental option. Nice, clean, well maintained bikes. Good location for getting on to the…read morebike path. Friendly staff and owners at the front desk.

Robin and Mark were very helpful and patient, answering all my questions and helping me choose an…read moree.bike. Prompt and courteous service!

I had two bikes to donate and in my research Recycle-A-Bike came up. I sent them an email to verify…read moreif I can donate my bikes and received an automatic response with answers to the most common questions they get. One of the questions was "Can I donate my used bike and bike accessories?" The response was "Yes. Donations can be dropped off during all open hours: Tuesday: 3:00 - 8:00 p.m.; Thursday: 3:00 - 6:00 p.m.; Saturday: 12:00 p.m. - 5:00 p.m.; Open on Sundays during the Summer (May to September): Sunday: 1:00 p.m. - 5:00 p.m. I visited Recycle-A-Bike on Tuesday about 7:00pm and a staff member welcomed me into the store. I informed him that I have two bikes to donate and he offered to help grab the bikes. He told me that he really appreciated the donation. When I was browsing the Recycle-A-Bike website, I noticed they offer a 5 week course to rebuild a bike-Changing flat tires/patching tubes, adjusting brakes, chain and cable maintenance, tuning and alignment of the derailleur/shifting mechanisms, truing up a wheel that is out of alignment, and checking/tightening bolts/fasteners on your bike. At the end of the class, you keep the bike. How cool is that?!

Great service and very friendly people. They were very helpful in helping me pick out the right…read morebike that suits me. The prices are great and they also fix bikes and show you how to fix your bike if you're interested.

This is a superb bike mobility shop for people with special needs who want to stay as mobile as…read morepossible for as long as they can. I am a physician who has a good friend with advanced Parkinson's . He is also a physician . It is very difficult for him to walk . We spent 3 hours with Dan and tried a few bikes. My friend was able to ride and came back from his first ride and said "I feel like I don't have Parkinson's. "The bike is expensive and it took 8 weeks to ship From Europe . Dan spent another couple of hours showing us the bike when the bike arrived and did fitting and fine tuned it. My friend took it for a spin as soon as we got home and he has been cruising around town on his own ever since . This is an amazing shop with a vast array of superb bikes for people with special needs. Dan knows what he talking about. When I first called him, he said that he would not sell a special cyclist a bike unless he felt that it was a safe option. Dan is preeminently committed to safety and keeping people mobile.

I live in Texas and have used Bike-on for my handcycle purchase as well as a power meter. They are…read morealways professional and have the best prices nation wide. I highly recommend them for any adaptive cycling needs.

Narragansett Bikes (often stylized as 'NBX Bikes') is a bicycle shop that opened in Narragansett,…read moreRhode Island in 2007. It was founded by Matt Bodziony and his business partner Chris Dale. Beginning in his college years, Bodziony worked at Caster's Bicycles: a family-owned bicycle shop with locations in Providence and Warwick. He would end up working at Caster's for 19 years. Eventually, Bodziony wanted to open his own bicycle shop. In 2007, his old friend Joe Sisson informed him that he was looking to sell his family's bike shop, Narragansett Bikes, which had been family-owned and operated since 1989. Bodziony and Dale partnered up to purchase the business and rebranded it as "NBX Bikes". In early 2013, NBX moved down the street to a larger location. They even opened a yoga studio upstairs. That same year, Reed Caster (third generation owner of Caster's Bicycles) sold his two locations to NBX. In 2015, Rob Foulkes (owner of East Providence Cycle) retired and sold his shop to NBX as well. By 2020, the ownership at NBX decided to go back to their roots. They sold off all of their secondary locations and decided to operate as a single-store local bike shop going forward. I recently stopped at NBX Bikes for the first time. I had seen an advertisement for NBX to host a "JAWS" night that coincided with the 50th Anniversary of the classic blockbuster. I was very interested in attending; not only for my interest in cycling, but also because "Jaws" is my all-time favorite film. I arrived at the shop in the early evening. I was really impressed with NBX's showroom, their selection of bikes and accessories, and their excellent customer service. The first event of the evening was a 22-mile group ride along the seashore from the shop to Point Judith Lighthouse and back. It was so much fun! After the ride, all attendees were treated to an outdoor screening of "Jaws" which featured free cook-out food, beer and merchandise courtesy of Narragansett Beer. The beer brand is proudly featured in the film. This event also marked the release of a brand new exclusive "Jaws" bicycle jersey that was produced by a partnership between NBX and Narragansett Beer. I sure was glad that I pre-ordered my jersey a month earlier. I broke it in a week later when I was cycling on vacation in Maine. Overall, I had an excellent experience with the staff at NBX. Whether you've been cycling for several years or you're just looking to get into cycling, you should definitely head down to this excellent shop!

The salesman at this bike shop spent so much time with us and taught us so much about bikes,…read moreoptimal body position, equipment and more. What a great experience. My bicycle is about 30 years old and heavy. I'm looking for a newer, lighter model to use for long distance rides along the bike path. This shop has a variety of street bikes, off road bikes and e-bikes plus storage systems, fenders, saddles, grips, racks and safety equipment. The prices seem to be in-line with what our expectations are and the sales rep emailed a quote for two cycles we thing will work best for my needs. They also rent cycles here, so I may just rent from time to time to see if it suits my needs before I purchase. I like that option.