I had originally gave this company 3 stars but they redeemed themselves by doing the right thing and not charging me to come out and take a look at the termite problem I knew I already had. Thank you very much for returning my check! Leland is a great guy and very knowledgeable. read more

We live in a condo complex and the HOA recently had our property tented by Ventura Pest control. A couple days before they were scheduled to tent our property we called and informed them that there was an active Red Finch bird nest in one of the eves. They sent a supervisor out by the name of Leland. He told us that Red Finches were not protected, and that they would tent over the nest killing the baby birds. After hearing this, I chose to move the nest myself, knowing that the birds would have a low likelihood of survival after, but figured it was better than them getting tented over and having no chance. A few days later I found out that Red Finches are protected. I called Leland he proceeded to laugh and say "didn't you move the nest?" I explained to him that yes I had. But only because he had it for me that they were going to tent over it. I am going to report them to Fish and Wildlife, but was hoping you could help get my message out that Ventura Pest is at best unethical, but more likely just blatantly breaking the law. I doubt that Leland is operating/acting on his own. Either Chuck Cooley, and the Moberly brothers are negligent but more than likely fully aware and involved with these illegal practices. Ventura locals should not support this business. read more

We were with this outfit for a year after our independent pest control guy sold his family business to them. The on-site pest control and customer service were never the same. Our last visit, bug guy came unannounced which we became used to. Didn't knock on the door or alert us so we could make sure our dog was safe inside and not going through her dog door. My wife said he spent 4 minutes spraying and didn't go in our backyard which I confirmed from our security cameras. He spent about 4 minutes total on our property and looked out of it the entire time. I'm not even sure he was actually spraying. When he left, it looked like he had trouble driving away! I canceled my service immediately but they didn't respond until I showed them the incimenating video evidence. I even edited it with multiple angles and time stamps so they could see it clearly. They called and apologized. I can't believe how much money we spent on this mess without knowing that they were probably underperforming the entire time but we were away when they came and unaware of their service. We also didn't check in on what they were doing. So glad we caught them and can no longer funnel money into whatever this is. read more

So happy with this company. Don is fantastic and is very professional and efficient. He always checks in with us to make sure all of our needs are met. read more

This company bought West Hills Pest Control and it has been subpar at best since. We miss Mike and his family and now get to deal with typical ignorant home service providers that do not acknowledge cancellation of services. Beware, they are no better than the big guys. Stay far away read more

Lelan did a great job doing the inspection and explaining everything to me in detail. He is great at what he does! Thanks Lelan

Carlos came out today and did a thorough job. He answered our questions about annoying cluster flies and how to diminish their presence around property. Thank you, Carlos for your professionalism. read more

I don't know about the effectiveness of the service because they just finished but they were very polite, got here early and was almost 1/2 the price of another quote. So far very happy. read more

Absolutely great pest control. Jeremy services our city hall campus and other city locations and he has been a great asset to this company. He always explains what is happening how we can help ourselves and what he is doing to keep the rodents away. Cannot say enough about how happy we are with our service from Ventura Pest Control and our tech who is kind and knowledgeable and professional read more

Service is always when requested and they will accommodate your schedule. Well mannered and polite. Efficient and knowledgeable. They do a great job. read more

I met Chuck in 1981 and have never met someone as honest as this man and he can't do enough for you to be completely satisfied. I don't want to write a novel here and I don't make a referral fee. I don't have the words to express how amazing this man is for you to be a happy customer. My opinion stop looking for another service! In closing if anyone has a problem and you speak to Chuck consider that problem will be resolved! I rarely ever write a review, but if it's about Chuck Cooley and someone needing pest service do yourself a big favor don't waste your time he's on another level. He's the GOAT in his business. The Tom Brady of a pest control service! Good luck! Not needed though. read more

Always available, friendly, and knowledgeable. If you have any issues, they're right on it. Special recognition to Mike, my technician . He went above and beyond to make sure we were taken care of. read more

Amazing company. They did a great job at a very fair price. I definitely will use them again. They also did a termite inspection and found no problems.. We would have been an easy sale for termites but they told us the truth that we had none!!! read more

Quality of work AMAZING very helpful went the extra mile always available with quick call back for service. RANDY our technician paid attention to all the details and was so kind to me (I am a senior) and that means so much. I am amazed at the value they place on customer service -these guys have been well trained. I wanted to say thank you so much as this is my first experience with Pest Control. I will never have to shop around - Ventura Pest will be my first and last stop. read more

We noticed we had two locations with small sawdust particles in a wall coming from a pin sized hole in our upstairs bedroom and closet, plus one balcony area was showing droppings. We called our regular Pest Control guy and he wanted to immediately tent our home and use some electrical current machine that was extremely expensive. I researched and found tenting was completely unnecessary and spot treatment was the best option and would save thousands of dollars. We were highly referred to Ventura Pest due to their specialized knowledge of termites. Lelan was the inspector who came to our home and immediately agreed tenting was unnecessary and that spot treatment was indicated. He also inspected the rest of our inside/attic/outside and found three other new areas where treatment would be necessary. Lelan thoroughly explained different options and suggested an option for us. Two days later, our home was treated inside an out and we saved thousands of dollars with taking the advice of a TERMITE SPECIALIST, not our well known general pest control owner we currently use here in Oxnard. Save money and have Lelan educate you on your next steps. He was on time, extremely professional, knowledgeable, and careful with our home. I'm difficult to impress, but after researching options, I feel extremely fortunate I called this company. Thank you Lelan. read more

This company is so efficient and full of the friendliest people. Always a pleasure to hire them. James actually remembers his clients names, which just shows you how much they care about their work at Ventura Pest Control. read more

If I could give this company zero stars I would. Clear instructions like call before service are completely ignored. Service is not completed properly. I've given this company 3 separate chances to get it together and complete the one thing I ask for every service, and it could not be done. I yet again have had a random technician show up to my house UNANNOUNCED! An appointment was never made in fact, I cancelled all services 5 days prior and a man STILL SHOWED UP, WITHOUT A CALL COMPLETELY UNANNOUNCED. Stay away from this awful company, awful communication, inability to follow simple instructions and over-priced! read more

Sprayed twice, Cricket and roach problem never went away. $250 later the first guy ignored my request to do the shower / bathroom as well

Of the many Pest Control Services I have used and when I say many - take my word!! Ventura Pest Control by far makes a concerted effort to retain their customers through customer satisfaction! They worked with me with the monthly service pricing and addressed all my concerns. Our technician, Brian V. Is very customer oriented!! On day one, he was attentive to all my complaints, do's and don'ts!! I have many herbs, fruits and vegetables throughout my garden so his job was cut out for him. He remained respectful and professional during my dissertation!! He spends a considerable amount of time knocking down the webs, spraying carefully in designated areas, and addressing my ant and rat problems! In other words, he provides excellent service!! The remarkable attribute Brian possess is his ability to be non argumentative! I point out areas that need special attention and it gets done! None of the defensive posture, none of the negative attitude!! In fact, he is very personable and friendly!! Customer Service is huge for me especially when there are competitors out there!! That being said, Brian V strives to provide great customer service!! read more

Be aware of minimum charges for work performed. Part of an $800 bill was $300 for six square feet of ground injection treatment. I would also recommend supervising the work being done. What I told the person who wrote up the estimate and what was done by the guy they sent out to perform work was a classic case of miscommunication. Before health issues became a problem for me I used to do handyman work at Hueneme Bay and witnessed more than a few incidences of the elderly being taken advantage of. I'm only in my mid seventies so I'll trust that's not what happened to me. read more

Tech cancelled on me 15 min before our appt yesterday. He asked to reschedule for today and we set 10-12. It's almost 1 and he hasn't shown up. I just cancelled the service and will go with another company. read more

Ugh. I have been using this company for maintenance for the last 9 years for routine spraying on the outside of my house. This last time, after the tech rescheduled 3x, when he finally showed up, my ring camera caught the tech spraying, then noticing a large critter hole on the side of the house, he looks at it for about a minute, then kicks rocks into it to cover it up. Not a mention of it on my report. When I called about the situation, the manager named Rick, only said that I do not have gopher service, and this tech was doing "me a favor." Really? After 9 years, this is how you do business? That's all Rick could say. Buh bye, Rick. read more

We had an episode with a spider and a teen .... Ventura pest control to the rescue!!! Dispatch woman was super kind friendly and understanding. Rumero the tech was professional and thorough. Thank you Ventura pest control !!! read more

Avoid this company! Just spoke with a guy named Ricardo, who was quite rude and highly unprofessional. I was following up on a termite inspection they did last November, so as to schedule treatment. However they wanted to schedule another inspection rather than deal with the existing problem. What a waste of time and money. read more

Great customer service, from the time of booking my complimentary inspection to the day of the inspection with Lelan. Lelan is polite and very pleasant to work with. He took enough time to inspect the inside and outside of our house to make me feel comfortable we didn't miss anything. He explained everything very detailed and answered all my questions. I ended up booking the treatment while we met because I felt confident in his knowledge and suggestions. Great customer service goes a long way. Thank you! read more

This is the worst ever. They literally space the inside and outside of my house, including the garage in 10 minutes. Called them back within the 30 days, came out and again sprayed within 10 minutes. Did not solve the issue of flees and mosquitoes. When I called back for the third time, they wanted to charge me again due to the fact that I was 3 days out of my contract. DO NOT use this company. Barbara A. read more

This review is based solely off the customer service experience I had. My father owns his own pest control service (unfortunately he loves far away) and so I Was nervous to go with someone else. Jenny was so helpful is setting up my service and the prices were extremely affordable. Fernando serviced my condo and he was so friendly and professional. I also loved that he actually arrived during the allotted time slot that was given. This made planning my day super easy. Would definitely recommend to a friend! read more

When we suddenly had an infestation of roaches, we called Ventura Pest Control. Their service was incomplete and ineffectual. A disaster that has made the problem worse, not better. Their approach was lazy and not close to being complete or effective. When we desperately called a different pest control company (Pacific Exterminator) they presented us with a complete analysis of the situation and a detailed plan for a solution. This was before they did their first treatment. The cost was the same as it was for what we wasted with Ventura Pest Control. NEVER use Ventura Pest Control!! read more

I just wanted to say I would not recommend this company to any one. I was with Robinson Pest Control for over 19 years they were wonderful. Unfortunately Mike they owner sold his business to Ventura Peat Control they have been servicing my home for the last 5 months and I have noticed more spiders then I did with Mike. I have called Ventura to let them know about my problem I have left countless of message and never got a return call and when I have talked to someone there they assured me that the manager would call me back. Once again they never called me back also when I called today to cancel my service with them the young lady that answered the phone seem to only care about my balance due never once did she ask me for the resin why I was cancelling my service with she only cared about the balance due. I am a service manager for over 45 years and if one of my customers was upset with services rendered I would be concerned and would go out my way to make it right. Sorry to see that some people don't care about customer service. read more

I left a google review, but figured it couldn't hurt to also provide my positive feedback on Yelp. Ventura pest control installed netting to prevent swallows from building mud nests on our home and they not only did a great job, but they were prompt and reliable. Ryan was great during the initial consultation, Miguel did a great job installing the netting and Jenny was very nice on the phone when making the payment. Ryan was knowledgeable and was very honest about our options. He came over the same day that we called, which was really important since the swallows were moving fast. Miguel was the technician who installed the netting and he really did an amazing job. Overall, would recommend their services and would use them again for future needs. Hopefully we wont have to though! read more

I have changed my review from 1 star to 4 because of Liz at the office and Kelly, their supervising manager. Both of these women were on the phone with us repeatedly yesterday to try and resolve the issue. After much discussion, Kelly made the time to come to our house this morning and do the treatments herself so we wouldn't have to do the preparation of our home again in a week. Kelly was super professional, punctual, knowledgeable and communicative about everything she was going to do to our home. I am very grateful for the level of care that was given to us to resolve our issue. Previous post: This is the WORST experience I have had with a business. I wanted to be clear with what we had to do to prepare our home for them to come, so my husband called to ask - do we need to clear out cabinets? Move furniture? Etc. The person on the phone said she didn't know, so to wait for the exterminator to come and tell us. We tried to prepare anyway, having past experiences with exterminators. We moved furniture away from the walls and cleared out most of our kitchen cabinets. This morning, the exterminator came and said our house was unprepared. We explained the situation and said we were happy to do whatever else needed to be done. He said he needed to make a phone call, and left. He LEFT. Not only did he leave, he left our front door wide open. This is SO unacceptable - this was incredibly unsafe for my family, especially my toddler. No explanation, no goodbye, no extermination. We have called the office and are getting nowhere with getting someone else to come, because they are prioritizing other appointments. We have prepared our entire home, taken the day off work, my 1-year-old is packed and ready to go to grandma's house... and now we have to reschedule it all and do it again. read more

I had Ventura pest out to put up netting for swallow protection. I received a very high estimate which seemed arbitrary. I then received an email for them which said "if you had a 5* experience, tell us about it". Odd, not interested in true feedback and service? Anyways, I'm getting the service done elsewhere at 60% less than Ventura read more

Great customer service from begin point of scheduling the appointment to when Don arrived on time and set up the traps. He provided explanations of the process and made sure I understood everything. Very customer service oriented, friendly and knowledgeable. read more

Rick was awesome! Prompt, personable and knowledgable. I'd recommend Rick to any of my neighbors!

Wow this company is one of a kind, truly the service customers deserve, honest, helpful and the person who came to my place as well as the lady who answered the phone Jenny were exceptional.. read more

As a condition of my home sale there was a termite repair & tenting requirement. Ventura Pest Control did have the best price, however both portions of the service were outsourced & the work was shoddy at best. The repairman set up shop on my newly sodded lawn (vs. the 800 sq. ft. of concrete available) and always had his cell phone to his ear. Much of the replaced wood & metal was left where ever it landed (bushes, driveway, etc.). The only issue with the tenting is that ten feet of bushes that was previously covering the property border wall was removed & left hanging. By the way, "repair" doesn't include the removed roofing. This is in fact eluded to on page #2 of the contract, however conveniently not discussed with the customer service rep. read more

Ventura pest control is really amazing. I receive a monthly service from them for spider control. It took a few months for me to really see the difference. I've been very satisfied with the professionalism and flexibility of the team...they are truly an amazing company in Ventura county Pest Control is awesome! It's rare when you say you can trust them to come into your home when you're not home and know that they will treat your home with the same respect they would treat their own. That is so rare to hear/see in today's day and age! Thank you guys for the awesome job and I look forward to being a forever customer. read more

We just moved to our new house on a large plot of land. We are happy to have selected Ventura Pest Control to start a system of pest control. The technician has been to the house 2x and has been professional, friendly, efficient and on time! We are happy to recommend them. read more

We have been using Ventura Pest control for 3-4 years. Have always been happy with them. Our years prior we had James, who was just EXCELLENT and WONDERFUL! Yesterday, they sent EZEKIEL to our home in OJAI who was just over the top OUTSTANDING! Worked so hard in the heat and was very very thorough with pest treatment on our home and yard. We were amazed at what a hard worker he was and how well he took care of and spent the time on our problem. THANK YOU EZEKIEL! Your the best! Ventura Pest is so lucky to have someone like him working for them! We look forward to the next time we need your services! read more

Ben showed up today because I KNOW I saw termites . Yep, matter of fact I captured one of the three little devils to show him. Ben wasn't rattled by my discovery of the herd of termites . Matter of fact, because he knew that several years ago, their team obliterated the entire colony from our house by tenting it, it was unlikely we had a new termite neighborhood established in our house. Still... He took his ladder and his light, and he crawled and he poked into every nook & cranny, just to make sure. Now he could have fibbed. Said yep- you got them... Real bad. But he didn't . Nope because that's not what this place is about ! Good work . Good customer service. Trustworthy . Like the good old days . I'll take that any day of the week . Thank you Ben and Ventura Pest Control, for keeping the critters outta my house ! read more