Christian & Simon are godsends. They were able to repair my Chrome Hearts Kink sunglasses when…read moreothers couldn't. Not only does Hall of Frames stock the best Chrome Hears eyewear in LA, but they furthermore are skilled craftsmen who have the expertise to know how to properly repair the ever-so intricate and ornate design and engineering that goes into all Chrome Hearts eyewear. Ultra thankful to have had the pleasure of coming into contact with the store. Big thanks!

If you're looking for the sickest optical frames or sunglasses they have it all. Everyone in the…read morestore was very kind. Customer service was amazing. Totally recommend this place if you're trying to get a pair of stellar glasses!

Dr. Chung refined and corrected prescriptions by another provider…read more Exceptional customer service by Polet and Mitra; great ambassadors for Dr. Chung. Together they solved issues with insurance resulting in new eyeglasses with no additional charges.

Dr. Chung is the best eye doctor; however, the TOTAL VISION front desk workers -- who process…read morepayment -- are TERRIBLE. They make customer service a living nightmare. If you have any issues with your order, they make it DIFFICULT to make any adjustments. They talk to you like you are a child who doesn't know what you want. If I didn't respect Dr. Chung so much, I would have switched optometry offices by now. TOTAL VISION also charges you 3% if you use a credit card, so you MUST use a debit card if you don't want to be charged. It's a little outrageous during this day and age to ask clients to NOT use their credit card.

I hit the jackpot when Tarlan Ghavami assisted me! I told her what I had in mind (and that I was…read morealso open to her suggestions.) She spent a lot of time with me, until I found the perfect frames! Tarlan told me which frame would best complement the shape of my face and my skin/hair coloring, etc. When I asked her opinion about a specific frame, she answered honestly and explained the reason. (I totally trusted her judgment, because I loved her personal style.) Tarlan also helped me understand all the optional features, such as anti-reflective and UV protection and transition lenses with blue light... I take my eyeglass frames very seriously, because I think of them to be, by far, my most important accessory. Everyone sees them, and you wear them for at least a couple years. They reflect your personality. I know this sounds OCD, but I actually spent hours Googling "Best Eyeglass stores in LA" before I even started shopping. Then I visited at least 5 of the "top 10 eyeglass frame stores" (Lux, Hye, etc.) before l.a.Eyeworks! At the other stores, I found frames that were "just okay." The thing I love most about l.a.Eyeworks (besides working with Tarlan) is that they carry a unique selection of frames you won't find anywhere else! That sounds like a commercial advertisement. LOL. But I really mean it! And did I mention they have a parking lot at their new location?

I've always bought LA Eyeworks frames through my optometrist, but this time I visited their retail…read morestore to browse a wider selection. I was pressured into purchasing frames on the spot, only to discover later that ordering through my optometrist would have saved me an additional $180 in insurance coverage. I love their frames, but I'm disappointed in their sales tactics.

Amazing service and they have an amazing selection here. I come here every year to restock my…read moredesigner sunglasses because they have the best value.

Everything here is amazing like top designer product. The value there is amazing it's been there…read morefor so long and is still rocking

Dr. Stybel and Angela are the best. The entire team at Positive Eye Ons are helpful and kind. I…read morelove the thorough exams and they helping me better understand how to keep my eyesight as healthy as possible as well as order special frames for me! Thank you Positive Eye Ons.

Doctors here are amazing but communication from staff could be better. How are you going to text me…read moreat 4:03pm saying that my glasses are ready. I call and they said they were checked in earlier in the day. So I say I'm on my way and that my drive there is going to be an hour and a half. Instead of telling me not to waste my time and come the next day the individual on the phone tells me he'll put a note that I'm coming. He said we close at 5pm but google says 5:30pm. He said yeah 5pm for fittings and 5:30pm we won't be able to do fittings but you can still come pick up. Regardless I just drove an hour and half to a closed store. Thanks for wasting my time.

Professional staff,excellent eye exam,relaxed atmosphere.Doctor Cheng is an awesome optometrist.The…read moreexam was very detailed,and he helped me understand what was the outcome and why. I appreciated that,and his honesty. Picking out a frame and lens was made easy, with no pressure. I would recommend them to any one in West Hollywood .

I had a very poor experience at this ophthalmology clinic and would not recommend it…read more This was my first visit to the office to get my Meta glasses fitted, and from the moment I arrived, the staff was rushed, disorganized, and unwelcoming. I was given a large amount of paperwork to fill out by hand, with no option to complete forms electronically or in advance. While I was still filling everything out, the staff kept rushing me through the process without explaining what was happening or answering questions. I was asked whether I needed a retinal exam, which I declined, as I had recently had one done at my previous ophthalmologist before moving to the area. Despite this, after seeing the doctor, I was told to proceed with the retinal test anyway without being informed that it would be an out-of-pocket charge. At no point did anyone confirm the cost with me. I was later charged around $85-$95, which was extremely frustrating and unprofessional. What made it worse was that after the test, no one reviewed the results with me. There was no explanation, no discussion of findings just a charge and being sent on my way. Paying for a medical test without any review or communication is unacceptable. Communication regarding my glasses was just as poor. No one ever called me with updates on the status of my glasses. After waiting, I had to call the office myself. I was told they would "follow up with the vendor," and over a week later, I finally received a call back only to be informed that they had just placed the order again. This confirmed that the delay was due to internal issues, not the manufacturer as initially implied. When I finally came in to pick up my glasses, the staff was again rude and dismissive. I was asked "who are you?" in a blunt manner, even after stating my name, and the interaction felt cold and disrespectful. Overall, this office lacks professionalism, transparency, and basic patient care. Between the rushed staff, unexpected charges, lack of consent, zero follow-up, and rude interactions, I will never return and strongly suggest others look elsewhere.

Great personal service , the owner is friendly and they have reasonable prices…read more They are my place to go for glasses

this is the best eye shop I've ever been to in my life. I've been coming here for 4 years and the…read moreowner has always taken care of me. I purchased $300 Carrera frames from him 3 years ago and have bent them multiple times. each time he's brought them back to life like they're new and will not take payment. they treat you like family and the service is bar none. I will be a customer for the rest of my life

First rate craftsmanship and service! Convenient location. Highly recommend this small businessread more

Was in the area a couple of weekends ago and my sons glasses is somehow loose so we were trying to…read morefind a place for repair. This shop popped up as highly rated for repair so we stopped by. My son's prescription glasses is a Japanese brand with no local store here in the US. He looked at it and said he will need time to repair it, I explained that we're not from the area and we were hoping to get it the same day. He showed us the problems and told us he will need more time. However he did a quick fix to tighten it and told us to return when we have more time. Highly recommend if you need any eye glasses service. Thanks

The LA Vision Center is awe. The entire staff is amazing and professional! They all remember who…read morethe client is and treat people with kindness and respect and compassion. They are by far the best optometrist in the LA basin! Very happy, very impressed! James M

The staff is amazing to work with! During my appointments they make sure to accommodate my…read morewheelchair and make my overall visit an accessible experience. They also provide creative solutions for the challenges I experience putting in and taking out my contacts. Alma has gone above and beyond, providing solutions that have allowed me continue wearing my lenses.

Even though I live directly across the street and it would be incredibly convenient, I'll be going…read moreelsewhere; that should tell you everything you need to know. I had an incredibly disappointing experience with this office and would not recommend them. There were errors in my prescription that weren't caught until I tried to order contacts and when I called to resolve it, the staff was unhelpful and dismissive. Instead of taking ownership of what was clearly their mistake, they made the situation harder than it needed to be. On top of that, the receptionist I spoke with was rude and lacked any real sense of customer care. The whole interaction felt unnecessarily difficult and left me without contacts for many days. There are plenty of other eye doctors out there who are more detail-oriented and treat patients with basic respect. Thus, I'd suggest going elsewhere.

Dr. Jacobs is extremely professional, and his staff is kind, attentive, and very helpful. They took…read morethe time to address all of my concerns and made the entire experience comfortable and easy. I didn't realize how poor my eyesight had become until I tried on my new glasses. The difference was incredible, I can see clearly now in a way I never have before. It truly made a huge impact on my daily life. They also have a great selection of frames to choose from. I highly recommend Dr. Jacobs and his team to anyone looking for excellent eye care and friendly service.