I came in with my 2 kids under 4 which is a chore in itself. I needed help to transfer stuff from one phone to another, warranty work. I was told by the female associate with long brown hair she would have to charge me $10. I have been with Verizon for 16 years. How terrible. read more

I don't even like that I HAD to give this location 1 star. Absolutely can't stand going to this Verizon but its the closest one to me. Wooooorrrssssttt frickin customer service I have ever had. In the last 4 months I've had to go here I've talked to 4 different employees the first time and none of them wanted to help me, said my only option was to buy something at full retail price I've been with Verizon since 2001 and the last 2 years specifically this location have been so unhelpful. They sent me a "new" phone and this one doesn't even work turns off on me at least 3 times a day-- but they swear up n down its the top phone. Then I went in again a month after and still noone was willing to help me. I'll probably just pay the couple hundred dollars and just cancel all 3 of our lines. Basically they are only smile & helpful when your buying brand-new, or something along those lines. read more

This store is close to my house, which is why I've kept hoping the service would improve. I've bought all our phones here in the past but that's all they seem to be able to do, ring the cash register. If you have any kind of issue with the product, you're on your own. My experience there today is the last straw. My I-phone would receive email but not send. Went in and talked to someone named Dane. He fooled around with it for about 15-20 minutes and succeeded in taking a bad situation and making it worse. When he was done, not only could I not send emails, but now it would no longer receive them either. Great. At this point, I asked if there was someone there who was perhaps more well-versed with this issue, but he told me it's not a Verizon issue, to take it up with Apple or Yahoo. All with a flippant, dismissive attitude. I went to the Apple store in Woodfield and got on the waiting list. While waiting I walked over to the Verizon store there, explained the situation, and the manager there was able to resolve the whole thing right there on the spot. Then he explained to me what caused the problem and how to address it if it should come up again in the future. The staff at the Arlington store has never been helpful. Their lack of knowledge is exceeded only by their "not our problem" attitude. Avoid this store. read more

Alright, I don't even know where to start here. My family pays $270 a month for phones here, and we've been with them for almost eleven years now. I used to enjoy them at their old location when the people were actually friendly. I've had the alias 2 for a long while now and the charger has broken two times now, let me say first that I don't even bring the charger around or manhandle it. It's broken two times and both times theyve made me pay around $35 for a new one. A few days ago I was text messaging while sitting ON THE FLOOR and the phone fell and the screen disattached from the body. HOW DOES THAT EVEN HAPPEN?? so i went to verizon and they told me i was going to have to wait two months for a new phone which I can't do because of work and such. I proceeded to ask them if while i wait they can lend me a pos to use and they said no. So I asked them to order the new one and then.. this is unbelievable. They told ME to go call an 800 number and mail the phone in myself. Like i pay $270 a month, can't you do this one little thing? Then I asked what it would be just to get a new phone and since I wasn't up for an upgrade they were going to charge me full retail price for a new phone plus the internet plan that's impossible to get out of. I thought this was rediculous and the guy was being extrememly disrespectful so I asked to talk to his manager, he refused. I asked him to give his manager a complaint and to call me when he could and .. are you ready for this? HE GAVE ME ANOTHER EFFING 800 NUMBER TO CALL. WTF? I CANT WAITTTTT TO SWITCH TO AT&T you guys just lost $27,000 worth of business and a whole family of loyal verizon wireless customers. read more

By far my best experience getting a new phone. The employee (unfortunately don't know his name) was on top of it! Not only did he not charge me $500 by accident like another store, but he also saved me $100/month on my new, better plan. Highly recommended, keep up the good work! read more

The three associates were more interested in talking and messing around with each other than they were with helping me. I couldn't get a straight forward answer about a sale. And now have no interest in doing business at this location. read more

The service was great and quick. The sales person gave a bottle of cold water to customers :-) read more

Came in for Christmas present-they didn't have it but took time to check around. Dave Heath is amazing and so helpful and was able to find my item. He is having it overnighted from another store for me to have in time for Christmas!! I highly recommend this location!! My husband just opened his Christmas Eve present and they sold me a used BROKEN life proof case. I thought they were being so helpful but instead I got jacked!! I even asked about the messed up tape!! I'm so pissed and they said my receipt would be emailed to me and it never was!! Now I know why!!! They ripped me off to make a profit and probably because I'm a woman! so now when I take it back when they reopen after Christmas, I have no receipt or proof it was damaged. Went back to explain what happened and they assured me I wasn't jacked and that it was an honest mistake. I got a full refund. read more

I went to verizon on my break, as I work across the street. I literally had one hour to buy,update, activate a new phone as wel as have any questions answered that I might have. I was lucky to work with sam. He not only helped me pick out a phone that worked within my budget and what I required in a phone, he had it updated, working, and transferred all my info from my previous phone in under forty minutes!!!! I don't know about anyone else, but that is instantly fast and unheard of in any verizon store I have every been in. sam is my verizon guy from now on!! I will go to him for all my phone needs from here on out. read more

BEWARE SHOPPERS and be ready to get SOLD!!. CECE the store manager is quite possibly one of the rudest managers I've ever dealt with, that and she has absolutely no idea of how to retain a long time customer. I stopped in to return merchandise that I had bought for my wife after her phone blew up the night prior (Car charger and Beats earbuds). BTW, the Beats earbuds I did not ask for but supposedly their system was having problems giving me the $100 credit so they gave me those. (sales tactic perhaps??) I said I already had earbuds and they said "give them to somebody next Christmas". I was told that if my wife didn't need items, or like the phone case that it was returnable. I was out of town for a couple of weeks and when I went back to return it for a refund, she said their policy was 14 days and I could exchange it. I said that I didn't need a refund and would she be able to credit my account. She said no and started trying to sell me a Nest thermostat, portable speaker, exercise monitor band to which I stated that I wanted a refund or a credit on my bill. She said "you own it!" She told me that Verizon has over 1400 stores nationwide and that I could have returned the items at another store within those 14 days. Stunned and amazed I then asked her to go over all of my cancellation fees, and said that I would be leaving Verizon. She said no problem and provided me all of that info. All they want to do is sell you MORE than you need. And if there is an issue, this is what you get. Hello Sprint!!! read more

I tried to call this location with a question, but couldn't get through their absolutely horrible automated phone system. I was never able to reach a human. I think it is time for me to change stores and/or service providers. read more

GREAT customer service, Dorian is amazing and SO helpful and patient. Give that guy a raise!

No one helped me when I walked in. I walked around looking at phones for about 10 mins and still no one asked if I needed help. I then stood in front of the counter for a couple minutes trying to make eye contact with one of the employees. Still, no help, they were all too busy to even look up from their computer or phone to even say, something like, we'll be with you in a minute. So, I left. Called the next day because I really did have a question to ask. Based on the tone of her voice and how quickly she was talking I could tell she was annoyed by me calling and asking a simple question about when a new phone will be coming to the store. Really bad customer service twice in a row. Not impressed, Verizon. Maybe you should try a number system, like a deli, so at least you know how many people are in front of you and that you know you will be called... eventually. It is a nice, big, clean store though. After writing this review I did receive a nice message from a Verizon social media guy apologizing. Nice to know that they are paying attention. read more

Extremely happy with the service at this location today. They are usually amazing regardless, but Leo really helped me out. My iPhone was having some problems with the Touch ID. Everything I read on how to fix it didn't work. Leo worked his magic and with some patience he was able to help me avoid the headache of going into the Apple store. Not a huge deal, but the little things count! read more

My husband and I just switched to Verizon and we could't be happier. Tony is the associate I always work with. He is very knowledgeable and friendly. The customer service at this location is great! I can't speak highly enough of them because good customer service is hard to find! read more

Called the store to ask a question about my account. The woman working there refused to look up my account on the computer and therefore couldn't answer my question. Because I know this store has a terrible reputation for customer service, I decided to call another location. Sure enough, the woman at the other location happily looked up my account and very thoroughly answered all my questions. I drive miles out of my way to avoid having to deal with the customer service at the Arlington Heights location. Tomorrow, when I will be buying and upgrading 3 phones, I will choose the (farther) location that helped me over this store with its miserable customer service. read more