There is always an awkward anxiety vibe I get when walking into a place like Best Buy. I just have a feeling like everyone is watching me. Fast forward, Yooyoo (I think that's his name) was extremely insightful when we finally decided to ask a few questions that in the end led to a final purchase of the Osmo Pocket 3! My wife was extremely excited. Yooyoo looks like a very young Kenny G (look it up). Very relaxed, knowledgeable and doesn't come across as a rep that's hungry for a sale on a Sunday afternoon. Although we live in the city, I'd definitely make the 40 minute drive back to Schaumburg for the great service. My humble opinion.... I do feel as a customer, it does work better for me when I have a purpose. Then at least your asking questions based on intent rather than just simply browsing... which is totally fine as well. Just be ready for multiple reps coming at you in every department. Long story short, walked away with a great and grateful experience! If you are in the camera/drone area, look for Yooyoo or someone that looks like a young Kenny G (look it up). read more

Absolutely horrible customer service. I purchased a Lenovo IdeaPad Slim from Best Buy less than a year ago, and within months the screen started malfunctioning with white dots appearing across it. A laptop screen should not fail this quickly under normal use. When I brought it in, an employee initially checked the computer and told me it would be repaired under the warranty at no cost. Three days later, I was contacted and told they would not honor the warranty unless I paid for the repair because they claimed I had damaged the screen. It's frustrating that after first agreeing to fix it under warranty, they changed their decision and refused to repair it without additional payment. Very disappointing experience. Between the poor quality of the laptop and the lack of support, I expected much better from both Best Buy and Lenovo. Best Buy seems very greedy and will charge for anything. Fix your terrible computers or at least give a free warranty for everything. Should not break if it's such an expensive computer. 0 stars if I could. Greedy computer corporate executives and store management. Will do anything for more money and status. read more

Shoutout to the employees - everyone was SO kind and truly went above and beyond to help me. Honestly, thank you

For all the options available, I decided to go to Best Buy and purchase a pre-owned iPhone. I knew exactly which one I wanted because I had already looked on your website. As soon as we walked into the store, an employee offered us a promotion: 15% back after applying for the store credit card and making the first purchase. It sounded like a good deal. We waited for assistance, and then Sohan came over. We looked at the iPhone options, and once I made my decision, I decided to apply for the store credit card to take advantage of the promotion. I have a strong credit score, so I believed one inquiry would be worth it. I was going to apply myself, but Sohan said he would handle it, which I agreed to. He then processed the application and said he needed to call the bank. While supposedly handling my application, he was on the phone watching videos and scrolling through social media on his personal phone. After a few minutes, he told me I had been approved for the Best Buy Gold Card with an annual fee. I immediately asked why, since that was not the card I applied for. He said that was "what the bank told him." At that point, I became very concerned because none of it made sense. I was applying for the regular store credit card, not a Gold Card with fees attached. Instead of giving a proper explanation, Sohan carelessly responded, "Do you want it or not?" I said no and was understandably upset. Another employee approached and asked what happened. After I explained the situation, he admitted there are different card options during the application process and asked Sohan if he had explained those options to us beforehand. Sohan admitted he had not. He apologized, but by then claimed there was nothing they could do because "it was the bank's decision." I then asked for a manager. This is absolutely unacceptable. A Best Buy employee made a careless mistake and damaged my credit in a matter of seconds. Then Jonny, the supervisor, came over and was even more dismissive. He simply repeated that there was nothing they could do and that I needed to contact the bank myself. I told him that Best Buy caused the problem, so Best Buy should be the one contacting the bank to correct it. Again, I was told there was nothing they could do. Furious, I continued with my purchase only because I had already wasted enough time. This entire experience was ridiculous, unprofessional, and unacceptable. Best Buy needs employees who are properly trained in customer service and competent enough to complete something as basic as a credit card application. I have completed many credit applications before, and I am not naive enough to believe the excuses I was given. My credit score is now going to suffer after years of hard work, all because of the incompetence and negligence of one of your employees. read more

While it's uncommon for me to purchase much from Best Buy since Amazon became so easy and I also switched to Apple products mostly, this was a nice location. The employees were very nice and helpful. The store was bright, organized, and clean. read more

they refuse to refund for a returned laptop. Josh the manager purposely lied and refused to acknowledge that they DO have the laptop, saying it's "the same one, but it's not bc they would have TWO instead of ONE" and refused to watch video claiming they couldn't review all the tape. suing for theft. read more

2 hours ago New On November 30 this year I purchased a HP computer tower at your Schaumburg Illinois store. While in the set up process of this computer, I was locked out of of the PC and could not get back in. On December 1, I revisited the store and met with the initial sales rep Mark who put me in touch with the Greek Squad. Expecting the worse, I was assured by Branko, the problem would be resolved. On Dec 2nd, I met with Terrance, and finally Jayce, who finalized the needed repairs. Throughout the entire process, your store manager, Jesse was involved as needed. Their professionalism is truly a compliment to Best Buy Great Job !!! Sincerely, p.s. However, and fyi, I did take the time to email/write to CEO Corie Barry and she never acknowledged or replied to my writing. That says something... read more

Best Buy - Schaumburg - IT Services & Computer Repair Near Me - Schaumburg, Illinois

We know chain stores and what we should expect. Sometimes they deliver above the standard and sometimes below. Service here is above the standard. The people at the door not only greeted me they seemed genuinely happy to see me. They asked what I was looking for and then walked me to the section that could take care of my needs. Good people and inventory to take care of what I needed. That is a good Best Buy away from home. read more

My recent experience here was 5 stars. I was looking for help with finding a stand or legs for a Sony 42 inch TV. The associate took me straight to the right spot and explained they did not offer Sony factory accessories. But this aftermarket legs "stand" would do the trick and it would be shipped directly to my house. The item was marked down but would not allow the salesman to adjust to that amount. He apologized and immediately called his manager over for assistance. The manager tried to adjust the price. But he too had the same results. They wrote down the item number and suggested that I order it from the website and the correct price should ring up. They were right. And it is a great looking product. Very pleased at how they knew what they were doing and how helpful both the salesman and manager were attentive to getting me in and out at the right price. read more

I took my laptop into Best Buy to have them look at it. Didn't realize Geek Squad does not have any local troubleshooting tool local anymore. They charged $80 to ship it to a facility that didn't even look at it. They said I needed a new motherboard that was more than the cost of my laptop. I took my laptop to Zombie Tech and they pointed out that Best Buy didn't remove specific components to do a proper evaluation. He called 20 minutes after I left the shop and found I had a bad stick of RAM. Saved me over $1500. Thanks for wasting my time, wasting my money, and not even taking the time to do a proper evaluation. Best Buy was great when I was younger. They are probably headed quickly down the Circuit City route read more

Thanks to our last couple of experiences with Joe and Joe (yeah, we literally were helped, both times, by someone named Joe) we had a quick and easy transaction and delivery of a brand new appliance within days. We paid a little extra for the haul away service and parts needed but it was so convenient. Pricing was lower than the same product at other locations we researched or that others had recommended. It feels so great to have new appliances working in great order. Especially with all the time spent at home these days. Thank you Best Buy Schaumburg. read more

Best Buy - Schaumburg - A matched LG set! Ordered at Best Buy Schaumburg. - IT Services & Computer Repair Near Me - Schaumburg, Illinois

Ugh...This Best Buy experience was a total scam. I went in to buy a phone, and the guy at the entrance pointed to me couple of guys so-called "mobile experts". I initially thought they are BestBuy employees, but they were actually pushing AT&T plans. To my utter disbelief, when I called the AT&T customer care, they had absolutely no record of these individuals. And get this - when I stormed back to the store to return the device next day, the clueless manager acted like they don't know anything. With lots of discussions and wasting couple of days. They took the phone back and now after a month, I am reached by AT&T saying out of the two phones, they only received one 1 and I have to pay for another phone. Now when I checked with the store neither AT&T nor Best Buy will take responsibility for this. Even showed them all the receipts of order and returns....This is outrageous! read more

I was just treated like total garbage by manager Michael Keane. I went to return 3 of my kids' games within the Total Tech return window. As a paid 3 year Total Tech member, I've returned open items before (even a computer). One reason I've remained a member is because of this return policy - I don't have time to return stuff immediately after purchase or delivery. No more. The first sales attendant (very polite girl who said she normally works out of the Arlington Heights store) told me that they don't accept open items. I said I'd like her to check with a manager because I've returned open items before. "Manager" Michael Keane showed up and said "under Federal law and Best Buy policy" they don't accept returns unless they are sealed. I told him I'd like to see the Federal law. He threw the games on the counter and said, "look it up yourself." I was in shock. That's how you treat customers? You should all know now that I'm and attorney who has practiced as a litigator for 21 years. I was dressed in gym shorts and a tshirt, so he must've thought i was running some sort of game return scam. I asked and he provided authorization for him to let me record the encounter. He then changed his tune about the federal law. He later said he would accept an exchange but he would open the packages on the new game so I couldn't try to return them as new. I have no idea what this guy's problem is. I told him that as manager he's setting a horrible example for his young employees. I told him that I could care less about the $100 in games - I will never set foot in that store again. This is the first time I've had a bad experience in that store. I'm amazed they made him a manager there. Seems like anyone else would've been an upgrade. By the way - once he realized he was in over his head, he did try to apologize. Too late. He could've very calmly and politely told me (like the first girl did) that the policy was what it was, and I would've have happily left. Don't cite imaginary Federal laws and throw products back at customers. read more

I went online to check recycling of a 50" TV I had replaced with one bought at Best Buy. Search could not find "recycle TV" so I opened chat. real person, Jane, said that there was a fee if they picked up old TV but no charge if I took it to the store. this is not true, charge is $29.99 but worse, they only take up to 49" TVs. My questions to Jane specified size so answers were wrong and no one in the store seemed to care that there online support gave out erroneous information. I am done with Worst Buy. read more

I have been a regular best buy customer but and I usually have no issues. I know they are busy but I went ti this best buy and had to wait almost 1 hr and no one came to help even though I asked for it several times. I had to go back again to buy my television. The store is ok like usual best buys but I think service can be improved read more

Best Buy - Schaumburg - IT Services & Computer Repair Near Me - Schaumburg, Illinois

I went to Best Buy to buy a phone. I decided to I was going to continue to shop local in spite of my membership with Amazon. None of the phones under $200.00 were in stock(I would have had to change brands as well), yet other Best Buy stores had them. I could have driven to Bloomingdale or Palatine to get one there. I came home, ordered the phone from Amazon and had it by 8:00 pm. Verizon was right there to help me but couldn't because I wanted the Motorola phone that was on sale. They wanted to upsell me on a totally different brand. When I asked the sales representative to get some phones from one of the other stores, he said, "We don't do that." They have plenty so you can drive there.. So buying local isn't always the best. read more

Well, it was a really simple transaction, and we made sure the order was ready before we actually arrived. We did quick pick up so we didn't have to linger in the store too long, especially since we are practicing social distancing now. Knowing our kids are home from school and spring break, and for who knows how long, we picked up some extra gaming mice and a couple of keyboards to gear up for online education. The transaction was honestly so simple. We ordered everything online and then popped into the store to pick up. There was the option of curbside pickup, but my hubby wanted to see everything up close to make sure they were all Mac compatible. Service was friendly and fast. Take note: Not sure if this location will be open due to the "Stay at home" rule, so please call first...just in case. read more

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Do not ever choose Best Buy or this location for an order, particularly when ordering from a partner organization. Was promised availability of an Oura ring in 2 hours and now will not receive it until after Christmas. With each inquiry the expected pick up date kept getting later and advanced from 12/19 to 12/24 to 12/27. Worst of all, there was stock in another local store and they could/would not change the pick up location. Pick another retailer. Would give negative stars if possible. read more

I don't enjoy writing negative reviews, especially for a store like Best Buy, which I used to love. However, the store policies have changed, and they are very unfriendly towards consumers. I would highly recommend taking your business elsewhere. My experience was regarding a product that I purchased and then the product did not function. I went 1 day after the return window, which is JUST 14 DAYS, which works for no working parent EVER, and was refused an exchange or return even though the product was still being sold right there within sight of the return area. I can only suspect some venture capitalist at some vulture-hedge fund thought this was a great idea when they took over BB. "The customers will just LOVE this policy, and we'll make millions when we are forced to cut all our employee pensions and benefits due to failing sales! Blahaha!" Ugh, guess I will go buy my electronics online from now on or go to an actual business like ABT. FYI the manager I spoke to at the Schaumburg BB was pretty rude about the whole thing. I worked retail for years in college and there are ways to keep your customers and ways to lose them. Remember, one single customer is never just one customer. Now BB has lost 4 customers: me, my spouse, and my kids. Tell that to corporate next time you get frustrated with the system and want to take it out on the customer. read more

I can't express how hard parts of my life have been the past few months probably the hardest of my life. This week I got a new job and things seem to be getting better. I called REL Acoustics left a message about a subwoofer (Predator 1508) I purchased at Best Buy's Magnolia in Schaumburg a little over a year ago. Rachel @ REL Acoustics called me with in an hour. The subwoofer started to crackle when a louder movie scene came on and then then started a beeping siren like tone. Rachel reached out to me and asked me to bring subwoofer Best Buy and she would send them a new amp, woofer and grill. I was really happy at the customer service REL Acoustics provided. Today I came into Best Buys Magnolia and spoke with Dan Stojakovic who was nothing less than amazing. Dan was super courteous, understanding and so helpful going the extra mile exchanging the subwoofer since it failed within the 1st year. I am floored by the customer service experience I've received by both Rachel @REL Acoustics & Dan @ Best Buy's Magnolia Schaumburg. It's weird time where stores and people in general just don't care, This Was Not the case Today. I will definitely be back to work with Dan to update my home theater. I recommend asking for Dan for all your home tv/video & audio entertainment needs Thank you Dan for the great experience read more

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I am Extremely disappointed with the Geek Squad and their incompetence or lack of training in their overall business. 1 Star for the team members in the Home Entertainment department and if I could I would offer zero stars. We recently moved to Illinois, spent over 2k on home entertainment, Nest and all the gadgets offered to only have the Geek Squad shatter our experience and home entertainment experience with Best Buy. We had to have the Geek Squad come out three times to try to fix their error and each time the "double agent" tried to up-sell me on a costlier product. Now I understand why these "agents" have "double agent" as a title because of their lack of experience and/or knowledge only to try to swindle their clientele. Each time I was asked to sign the receipt after service and each time I refused because I was not satisfied nor did these "double agents" from the Geek Squad fix the issue. After Chris Gries #36906 kept insisting I sign or I will not get a receipt and after he made numerous calls to his support team, Chris Gries #36906 Said if I sign this does not mean I'm satisfied and sure enough once I signed I received an email stating I was satisfied! Not only incompetent but fabricated to get what he wanted. This particular double agent by the name of Chris Gries #36906 and his side kick Tyler or "agent" in training admitted to just starting with the Geek Squad and had no experience which I believed because every time I asked a question he would google to get an answer! I was so much in shock I started laughing. The original request was to fix our "leaking WiFi" yes you read correctly "leaking WiFi" then our nest thermostat. I heard Doubel Agent Chris Gries #36906 using foul language looking at a book which may have been the instructions, calling his support team, taking pictures only to tell me our circuit board is defective in our furnace and he could refer me to some one! What a convenience Double Agent Chris Gries #36906 that you could refer me; I think not! Chris Gries #36906 then recommended I call a certified Nest installer to keep our warranty. At this point I was in disbelief and wanted these two out of our home. After these two hustlers left I immediately called our HVAC tech(who installed the new furnace and A/C unit in our new home) he came out at no charge I might add to only say the wiring was wrong and if the circuit board was defective the unit wouldn't power on. He installed the Nest correctly and now we have heat and the circuit board is working great. What a disappointment and poor experience. I'm in sales, operate a business, work with people and amazed with these "special agents" lack of training and knowledge which is clearly a reflection of their upper management and customer service team. SO BEWARE OF THE UPSELL, refuse to sign if not satisfied and ask for another rep or "double agent" if you getbt Geek Duo Chris and Tyler. read more

Best Buy - Schaumburg - IT Services & Computer Repair Near Me - Schaumburg, Illinois

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Bought a pc online and in the picture of it you could see an hdmi port. When I received it there wasn't one, so I brought it back to this store. After waiting 45 minutes they try to sell me a similar one with the hdmi, but for $250 more. When I complain I would like what's in the picture they comment it's happened before, but they won't exchange it for the one in the picture because it costs more, difference is dvi vs hdmi. They then give me a gift card, which didn't accept it for the principle of dealing with this scam. What bothers me is they do not apologize or fix the error with what's in the picture. Beware poor advertising and possible bait and switches. read more

Best Buy - Schaumburg - Hdmi port!!! - IT Services & Computer Repair Near Me - Schaumburg, Illinois

Awful experience - you can never get a hold of anyone since nobody answers the phone - called several different days at different times and was on hold for 45min to an hour I purchased an item over 7 days ago and has been delayed and has not come in - no help at all - when they did finally answer, we're not helpful and didn't have any answers. Very frustrating location, will not purchase anything from here again read more

This is by far the most uncomfortable Best Buy to shop in. I was shopping for a Sony A7R III camera. I was there almost 30 mins not one employee asked if I needed help but I noticed a couple of employees watching from a distance in a sneaky way, I was there to purchase a camera not steal one. Finally after 40 mins I was asked if I needed help but by then I felt they didn't want my business so I headed over to their competitor who had the camera in stock. read more

It was the first Best Buy store that I walked into, where I was greeted at the door and helped immediately. The person was knowledgeable and directed us to the correct area for the item we were looking for. Other Best Buy stores have not been very helpful in the past. I was pleasantly surprised. read more

As for the choice of phone, many models are not on display. I wanted to buy a phone that I only saw online and they did not have it displayed, so I bought it even though I had never seen it live. The guy who helped us was kind, knowledgeable and explained everything to me. Though, I think they need more workers because I had to wait longer since all the associates were busy. read more

I purchased the Television against the order number BBY01-806893808959 - LG 77" TV online on December 23rd with the order to be picked up on December 24th along with Wall Mount. To my surprise when my son went in December to pick up the television, he was told that the television had been picked up by us. When my son informed me that we never picked up the order, he was told that after the long weekend, I should call the Best Buy number to make the claim. I made several calls from December 26th to date, and every time the agents create the new case number with the promise that they will be reaching out to the Schaumburg best buy store to verify or sending the information to their fraud department, and we will be getting the update within 24/48 hours. I was told by One of the Best Buy Customer Service representative that the Best Buy Store followed the protocols to deliver the TV. The Best Buy online for curb side pick up says the staff need to check the Photo ID etc. but they failed to check the ID. Till now we have sent several emails also disputed the amount with the credit card company, but the credit card company saying they have verified from the Best Buy and TV has been picked up by you. We have never picked up the TV, and no one from Best Buy store is willing to help us, and the Bank is asking us to pay for the TV, which we never picked up. We reported this to BBB as well but Best Buy denied to entertain the claim for the TV which I strongly was inside job by the Best Buy Store, and the GM and their management is protecting their staff of wrongdoing. I may have to take this loss, as I cannot fight with these clowns who are sitting and making decision in the Best Buy Headquarter or Store with no business ethics, but myself and most of my family members have decided to boycott Best Buy for any purchase, plus I will be sharing my worst experience handling by Best Buy Customer Services, their and best buy , IL store in my community and every social media to be aware of Best Buy Curb Side Pick up and do not trust them what they tell you after you lost any items by them, as they are good to blame the customer instead of investigation of their own staff. These Best Buys so called management who declined to acknowledged my complaint decided to stay firm on their stance did not gain only $2800.00 with fraud, but they lost their credibility, morality plus in the long run the customer for more than 20 years. read more

I haven't had this bad of an experience at a store in a long time. This place does not understand customer experience at all. Take your business elsewhere. We went here for a desktop and we found one marked down from $799 to $499 so I grabbed a desktop right under the pricing and carried it to the register. The guy who rang me up scans it and says "Do you want protection?", didn't tell me what the plan was. How much, what it covers, what the manufacturer's insurance was, so I had to ask. Then I realized it was scanned as $799 so I told him about the price. The place was NOT busy. There was no one in line behind me and yet he told me to go get another one. I went to the desktop section and asked a rep there where I can find the $499 desktop. He gave me another box (right next to the box that I picked up). I brought it to the front. It was scanned again as $799. I told the manager who tried to ring me up to come with me to find the right one. She walked with me to the section and it was in a not obvious place then she hands it to me so I had to walk it to the front. Every person I interacted with seemed like they did not care about their customers. read more

Called there to ask a simple question about an issue and keep asking for your first and last name with your email! Went through that about 3 times with 3 different people. When I went there they wanted to have someone come out to the house and charge you. Can't even get a simple help for free anymore! Not to mention you stand there and the goofy employees walk by you never helping you! read more

On October 27, 2022 I had a refrigerator delivered which I purchased at Schaumburg Best Buy and also paid for a haul-away of my old fridge. The men put a gash in my drywall because they had no padding around the ref. I reported this on the same day and was told someone would contact me within 24 hours, which did not happen. After 5 phone calls that I made, a claim was finally opened. After more hassles and phone calls on my part, on December 15, I received an email offer to accept $75. Insulting and disappointing. I am hoping Bet Buy will fix the damage done by their people without any cost to me or any more hassle. I will gladly update my review as soon as they do. read more

Best Buy - Schaumburg - IT Services & Computer Repair Near Me - Schaumburg, Illinois

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Bought my mom a tablet to replace her old one at Best Buy. To avoid any problems I was going to have them transfer the data. Checked in with geek squad to make sure it was something they do. It is. While I was there I asked about making an appointment and was told that I had to buy the new one first. Ok so I head over to the tablet area and wait. And wait. And wait. Finally a young lady that works for Microsoft came over and checked on me. During this 15 minutes before she showed up, no one from Best Buy came anywhere near me. She got someone and we got the tablet out of the cage and paid for it. Took it over to geek squad to make appointment etc. Checked the schedule and an opening two days away on Sunday was the only one that worked for me. They had limited availability on Saturday which did not fit into my schedule. So I ask if I can leave tablets there until the appointment and was told no for liability or whatever. So I guess another trip will be required. Stop in for my appointment and go thru the process of getting all the paperwork filled out and was told it would take 2-3 days to get the data transferred. Seemed like a long time. Two days pass. Nothing. Third day an hour before closing I get a call. Well can't make it in time. I get a call the next morning suggesting that I make an appointment to make the pick up faster. So I take the chance of going without an appointment and make the pick up. Luckily one of the more competent and nicer guys was working there today and I was able to get my tablets. If I can avoid Best Buy I will. But since they are pretty much the only game in town for electronics, could be tough. read more

What a disaster , Purchased stackable front load washer 12/19 , set up delivery appt 12/22 before 1pm, came 2 hours late and saying can't install because dryer is on top of the washer , what a joke Dear Bestbuy, this dryer is I bought it from you little over year ago If you guys need to buy stackable washer or dryer , don't buy anything from Bestbuy, you need to purchase both otherwise they will drop it and leave without installation . Bestbuy NONO...Worstbuy read more

Both Joe (Store Manager) and Rachel (Assistant Store Manager) need to rewatch their customer service training videos. They should keep their feelings and opinions to themselves and act like professionals. They didn't resolve my issue so I drove to the Palatine location 15 min away. They took care of me in under 5 minutes not knowing I was just at the Schaumburg location. That's all I'm going to say in this comment. read more

By far the worst best buy. Cellular store manager lies and hates to do any exchange. Changes store policy on a whim.. Don't go here they will ruin your time and Purchase experience. No customer support whatsoever. They are the rudest best buy I've ever been to. read more

Website says there is a lense in looking for, but after reading all the reviews I am afraid to take the drive.

This review is strictly for the car audio install folks, specifically Matt, as this is the second vehicle system he has taken care of my install work on. I actually had 2 appointments with Matt recently. The first to remove the audio equipment from my old car, and the second to install some of those components along with new items into my new one. The good thing about Best Buy is that if you invest in a car audio install with them, they will remove it from your old vehicle free of charge. Just make sure to save your receipt and the original factory equipment! I should probably mention that I am a bit of a nutcase when it comes to vehicle audio. I pretty much have been since high school. I am the guy you get very annoyed at when you pull up next to me at a stoplight from the high decibels of volume and thundering bass which will shake your windows. I admit that it is a hang up of mine, but all the guys that work in install here understand it well as that is most of their customer base. Stock radio systems in new cars these days have progressed to the point that only the truly obsessed like myself resort to expensive after market equipment. However, once you experience the bliss of few thousand watts of power with some of your favorite music jamming in all of it's splendor, accept no substitute. As far as hardware and components, I actually recommend you buy it somewhere other than Best Buy. It's not that they don't sell decent brands as they most certianly do. Alpine, JBL, Polk, Kicker, etc. are all available, but you can beat their prices from online merchants by a significant margin if you shop around. You do not actually have to purchase the hardware from the store for them to install it for you. If you do want to purchase your gear from Best Buy, I recommend that you go to the audio install techs themselves and have them help you pick out equipment (located around back behind the store). Most of the people that work out on the floor are fairly clueless when it comes to car audio. I dropped the car off before work and picked it up after and Matt did a superb job with the install. The larger of the 2 amplifiers is tucked neatly under the seat out of view, all wires are hidden away, component speakers were mounted with precision in factory enclosures, the Subwoofer is rigged perfectly with 4 gauge wire, and the dash kit for the Alpine radio looks fantastic and matches perfectly. The real joy came after firing it up and turning the radio up past 10! Even at high volumes there is no distortion after he adjusted amplifier settings and crossovers for my specific music taste. It sounds flat out amazing. This is a bold statement, but my current setup is probably the most enjoyable I have ever had. It sounds that good. If you are an car audiophile like myself, these guys are 100% legit to get the job done well. read more

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I signed up for Best Buys Total Tech Support. They have been horrible. I cannot get a call back. I have called in numerous times and had nothing but issues. I would never sign up for this program again, or shop at their store. It took three appointments to get a representative to my house to assess my needs. It has been over a month and i cant get a quote out of them. Numerous times put on hold and hung up on. Best Buy is going to be another Circuit City. read more

I do not understand how a store this size just will not answer the phone?! Had a remote starter installed in November and stopped in January...so I called to speak to someone...on hold for 20 minutes. On three separate occasions. Never again. Go to ABT...where the service is better. read more

My experience with Best Buy this week has been the worst customer service experience of my life. I went to this store after I found out a Dyson AirWrap Complete (a 550 dollar hair styling tool) that I picked up curbside from another Best Buy store turned out to be a complete counterfeit. I live in the city but took time off work and drove an hour out to Schaumburg to the Dyson Service Center where they confirmed and gave me a letter that what Best Buy sold me was 100% without a doubt a counterfeit item even down to the box that had Best Buy's pickup sticker on it!! Since this Best Buy store is right across the street from Dyson, I took the item back to this Schaumburg location and explained the differences between my item and the real one to both the girl working at the customer service counter and the assistant manager on duty. I also explained that the Dyson store across the street could give me a letter that it is counterfeit as soon as they took possession of it to ensure it's never resold again and is confiscated. At first they both seemed understanding and were willing to work with me, but as soon as they found out that it was picked up from the Bucktown, Chicago location their demeanor completely changed. The blond haired male assistant manager (wish I had gotten his name) told me if I had made this purchase at his store, he would make it right and do the exchange or refund, but since this came from Bucktown, I had to drive there to try again to make the return. Ironically, I was already at that store on Monday and two other leaders refused the return stating that it was Dyson's problem, not theirs. Also, when I had talked to 888-Bestbuy earlier this week, they told me I could take the item back to any location. Isn't that the convenience of shopping at a big box store, after all? When I asked the assistant manager why he couldn't take the return at his store he said returning the item at his store would cause "inventory issues". Not even sure what that means because I hope a fake item isn't returning to their inventory! I asked if they could put me in touch with their general manager or a district manager but the girl behind the counter just proceeded to put me on the phone with 888-BestBuy and hand me a phone. After being in their store for 40 minutes with a 888-bestbuy representative who couldn't transfer me to her supervisor, I then asked the girl at the customer service counter if the assistant manager could come back so that he could get in touch with the GM or call over to the store in Bucktown to confirm if I drive back there, I will get my money back this time. The girl called back for the manager but then stated the assistant manager was busy or on the phone or something. I waited around another 15 minutes or so, and asked again but I guess he was still on the phone. Meanwhile, while I'm still talking to a representative through the 888-BestBuy number, I watched about 4 dudes at the front of the store, joke around with each other and play on their phones. Other customers were starting to form a line at customer service but the dudes just continued playing on their phones and no one was behind customer service to help. After about an hour of being in this store, I got fed up and left. I went back to Dyson to get the letter for insurance purposes so I can dispute this with my credit card company now! Woohoo! So I guess the morale of the story is if you still want to shop here, know that Best Buy policies change from one representative to the next. And the employees of this company believe Best Buy's policies are greater than the law. For a company that lets their in-store employees wear company-branded shirts that say "Be Human", you've got to laugh at the fact that this whole ordeal with them was anything but that!! read more

Best Buy - Schaumburg - Calling the bank outside after the assistant manager couldn't take a counterfeit item back due to "inventory issues" - IT Services & Computer Repair Near Me - Schaumburg, Illinois

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In general I think Best Buy is wiggedy wack. You walk in and get hounded by sales people trying to meet a quota. Every 60 seconds a different associate asks if you need help. Plus, I can always find the same or cheaper prices on items on Amazon - shipped to my door in 2 days free and no sales tax. However, there are those times, you want to check out items in person or you need them ASAP or the very rare times Best Buy has sales that beat online retailers. In those cases, this is my go to Best Buy. This location is always well stocked, and although their associates are vultures there are some really friendly fellas here. I had a nice long conversation when I was in the store last week with one guy about Dyson vacuums. He wants to buy his mom one for Christmas and I was telling him about the BB BF sales coming up. If you have to make the trip to Best Buy, this is a perfectly good one with great workers. read more