Our contractor cut our cable/internet this morning while doing some landscaping. After a brief…read morehold to get to technical support, I am back to working from home within 2 hours of my call. Courteous service from the phone rep and the field technician was both friendly and efficient and called before he arrived. This was amazing service. Thank you!

With the COVID-19 situation and my wife contracting the virus our lives have been pretty chaotic…read more We failed to realize we had not paid the Hargray internet bill and our American Express bill prior to the due dates. AMEX called, emailed & texted us letting us know our bill was late, asked if we were okay and if we needed any assistance. Hargray, on the other hand, shut off our internet without contacting us at all 2-days after the bill was due. We only found out the next morning while trying to log onto our respective Zoom calls. We were met with an unsympathetic customer service rep who told us "Pay the bill & we will turn your internet back on!" After 3 hours, we were back on line. Hargray claims to be a family company, but they are nothing more than uncaring corporate scabs! Wish there was another option in our area we would drop them immediately!

Wow wow wow! Probably the best customer service I have ever…read moreencountered. Milt told me right from the beginning that his service was not the cheapest I could find for what I was looking for. He then proceeded to give me a lot of advice on what I needed to look for and how NOT the be taken advantage of when dealing with other internet providers. Thank you so much!!

Highly recommend Atlantic Nexus!!! If you're looking for an internet service provider where you…read moreget amazing customer service, then you've found them. I've been on the phone with Milt, the owner, and Liz...at 10pm because they were trying to help me troubleshoot a WiFi issue with my router. Milt could have waited until the next day to call me back but wanted to ensure I was up and running. He'll tell you what you need, why, and make sure you don't pay too much. Give them a call...you'll be really glad you did.

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

They have been exceptional....where I live it's hard to get any type of internet that can push what…read moreI can use....Billie and her crew have went over and above helping find the best router/modem to get me what I needed....I can never be grateful enough for her time and effort to meet me several times to get it right ...5 stars for S&B Hometown Entertainment Robie Haney

From the owner: Hometown Entertainment has been providing internet service for rural, hard to reach areas since…read more2006. Our Internet is 4G and 5G and is available nationwide. It is portable and goes where you need it. Great for RV's and over the road truckers. It can also be used on your houseboat! Call or text anytime for top notch customer service to get the best plan for your needs.. 706-383-9057.

I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

Courtney knocked it out of the park on this Starlink installation. He showed up in the time window,…read morelistened to what I wanted done, and nailed the installation with practiced speed and proficiency. Having gone to another installer who had a lower price and was disappointed, Courtney pulled it all together in perfect fashion, and made it work. use this company and you won't be disappointed.

On time (actually early) installation. Over and ABOVE service. Excellent explanation and review of…read moreDish features. Can't say enough good things about the experience.

The internet service itself is great - very reliable, and the guy who did my installation was…read moreawesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-up lie about their prices to new customers. They repeatedly try to put an equipment rental fee on my bill even though I supplied my own router. They'll also raise your bill every year with no justification. And forget about the "prepaid Mastercard reward." I never got mine despite calling about it numerous times. If I had any other option, I'd go with another company just to avoid giving Kinetic another dollar.

To: Kinetic Windstream From: Dana…read more 03-12-2026 After 4 attempts to make an appointment to upgrade my wifi, 3 appointments have been cancelled. One of which I was not notified. (How professional is that?) I have a house in High Springs. . I do not live there. I have a tenant with a busy job who cant take a day off to meet you at the house, therefore I need to drive 5 hours north to meet you there. We have an appointment set for April 24th, of which YOU sent me appointment options. I still receive daily texts annoying me to make an earlier appointment. Yesterday my tenant informed me that you sent me a threatening letter that I was going to be charged $30 a month because I "couldn't meet your deadline" This is BS! You better NOT charge me $30 bucks because I have been making appointments all along! Yes, and you WINDSTREAM have cancelled 3 of them. I am reporting you to the Better Business Bureau as well. We have an appt set for April 24th. I have to leave work and drive 5 hours to get there. You better NOT cancel on me this time! Dana

I would not recommend a dam thing out Monroe ga utilities the Monopoly the entire need to be taken…read moreto court and force a break up allow competition to come in and give us better options than the crap that they shut down our throat. Internet been out since the 12th of August 2023 it is Monday and these motherfuckers expect someone to pay full price in the bill they must be nuts federal courts need to break this crap up

Inconsistent speeds, insanely high ping latency, lowest of the low end hardware, rude customer…read moreservice, poorly trained technicians, high prices, what else... Pros: I can sometimes do google searches. Cons: Inconsistent speeds - Let's start here, the best speeds I've ever seen were about .8mb/s. But it usually stays around .4mb/s with frequent drops into the 50kb/s area. Ping - ... I don't even know what to say here. Consistent 1000ms+ ping latency. Just baffling. Hardware - Belkin, bare bones, single band, 2.4ghz 802.11b router. Are these guys actually serious or are they joking... Its 2015, an 802.11n dual band router is like 50 bucks. Not to mention you pay Monroe utilities $2.00/month to rent this paperweight. Customer Service - Incredibly long wait times blended with transfer after transfer to different departments that can't even help you, makes for one stressful phone call. Or two... Or seven. Technicians - Give a raccoon a butter knife and it could do a better job. After explicitly explaining the rooms I wanted and did not want my internet run to, the technician decided not only to wire every bedroom in the house (staying 2 hours later than he had to) but in two of the rooms he drilled a good 1/4" hole straight through my carpet and floor into the crawlspace below. I really hope he just forgot his V8 that morning and that's not his normal work. Price - The lowest plan of 1mb/256kb is $21.99/ month plus the $2.00 rental fee of the router. The highest plan is $100/ month for 50mb/3mb. I'm currently paying for the second highest package of 25mb/2mb for $70/ month. I've never seen the speed above .8mb. To conclude, this service is not even worth the energy my body had to metabolize so I could type this. Now before you start defending them saying "but what if there's nothing wrong on their end? What troubleshooting have you done to fix it?" Short answer, a lot. My lan rig has an Asus PCE-AC66 card that pulls 120mb+ from Comcast at my brothers place, I've replaced the router with an older nighthawk x6 I had, completely configured it per Monroe utilities instructions, the modem has also been replaced by a Motorola Surfboard that was collecting dust. I have tried changing my DNS to openDNS and googleDNS to no avail. I have called countless times and have even had the situation escalated without success. Such absurd ping results, slow and inconsistent speeds, and appalling customer service probably makes this the worst expedience I've ever had with an ISP. And I used to have Windstream. I really try to stay positive when writing about poor experiences with companies but that was not the case with Monroe Utilities. I was so angry and frustrated with the whole ordeal I simply could not find anything pleasant about paying these people for their "service".

Never got to an actual person. Wait times are crazy. Way understaffed. Don't bother trying to…read moredo a simpledrop off. You'll be there all day. Get the ship from home kit. Place is a S$&t show..... where the worst customers meet the worst customer service.

I went here to activate my new phone service. The first representative (Kaitlyn), seemed like she…read morewas in a hurry to be done with me... sipping her drink,and checking her phone. She had tried several times to hand me over to the other specialist, and also told me that they are not supposed to be setting up my phone.(even though I had called ahead to find out that they indeed can and will set up my service.). I was glad when she handed me over to another specialist named Lynn. The second specialist was extremely helpful and pleasant! She was very efficient and had great customer service skills.