I will like to give to them 5 ++ I had been this store 3…read moretimes The gentlemen who work at this store so friendly and helpful Very fair price and friendly Highly recommend this store for everyone who lives in Merritt lsland Thanks again for great job Please keep it up for your great job

They can repair devices, eventually getting it right. However - do NOT expect prompt service or…read moreeven the hint of decent customer service. I was lied to then dismissed. They create bold faced lies and do not take accountability. They will hang up on you as if they don't care or need your business. They care nothing for their customers. I guess being a corporate store (franchise) they get business just because people have insurance and HAVE to take their devices there. If you don't HAVE to, I highly recommend you don't take your devices there (unless you are OK with really, really bad service). Update: I received a reply from "corporate office" you can read below.... but its strange because i left this review AFTER I tried calling that exact number, only to be transferred twice then told to contact Samsung for some reason.... which I promptly did and advised them to consider reviewing this locations certification as an authorized repair facility. But still no real resolution. Stay away, you've been warned. BTW the Titusville location was way better at customer service, Palm Bay, not so much. Batteris plus is also a Samsung authorized center.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

Keith was incredible. Our kid's phone was locked and we couldn't solve it on our own. He fixed it…read morequickly, professionally, and with total confidence. True pro. Excellent customer service!

Not a consumer friendly store. You walk in and there's two entirely different service desks on…read moredifferent ends of the store, no idea which one to go to for what, no one greets you, no place to get a number or join a Queue. I guess if you've been in there before you know what to do, I chose to find a different option.

T-Mobile has become the nickel and dime cell phone provider. $20 for this $10 for that if you won't…read moretalk to someone there's a $10 fee. I've been with T-Mobile since they were voice stream and I'm currently looking for a new provider. This franchise was charging for, every interaction.

This was the nicest TMobile store I've been in. We've been customers for 20 years and their manager…read moreBrian was super helpful and knowledgeable. Service was excellent and very quick!

Ervin help me get my phone back thank you so much and it's a great store been with cricket for…read morealmost 10 yrs

Just WOW! I came to town from St Louis for a week. I had planned on visiting this store anyway when…read moreI got here because I know the GM (great Dude by the way!) Well being from the middle of the country, I got a little excited diving over the 520 bridge because well, I like water I wanted a few pics! In an effort to not be looking out the window to take a video, I stuck my iPhone6 out the sunroof....and physics happened and there went my phone! I am 1200 miles away from home, no gps, no phone, and FREAKED OUT! Pro and his team did EVERYTHING, and I mean EVERYTHING, to get an iPhone 8 in my hands! What a blessing this team is!! I mean I needed an upgrade, but the way it happened....ok I'm laughing about it NOW, but it was not funny when it happened. Thank you so much guys! I will come back and say hello when I'm back in April! If ANYONE needs a phone, go here. I would rather FLY down from St. Louis to go to this store than give my business to any store in St. Louis.

This is my second time using The Virus Busters on Merritt Island and their service has been…read moreexcellent both times. Feel confident using them for your needs.

Fixed my PC quickly and at no charge because all they had to do was dust off the motherboard and…read morereseat the RAM. I know from experience that a lesser place would've charged for the same or lesser service. Highly recommended!

They quickly diagnosed my phone and fixed the issue. I appreciate the transparent communication…read moreand affordable pricing. If you are looking for fast and affordable go to phone medics.

I had shattered the back of my iPhone and Claudio fixed it and it is beautiful again. Make sure you…read moreschedule service ahead of time because it is not a quick process.