We went into the store to get our old phones transferred over to our new IPhones. We were assisted by Elmer at this location and, we have to say, it was a very pleasant experience. He was very nice, knowledgeable, and patient with us not-so-tech-saavy older ones. He got our new phones up and running pretty quickly and even made adjustments for us and downloaded the apps we wanted. I would definitely recommend this store and Elmer for a great experience! read more

Convenient location swan & sunrise in Safeway mall ne corner . This is a version reputable retailer. Jake ,Victoria & very friendly , helpful,professional staff. The store was renovated this summer w plenty of places to sit and work on comfortable counters . This store is much easier to access the large mega verison " company corporate locations . I was very pleased with their service . read more

Great customer service! Jesus was so helpful and even thought ahead for us, we will be purchasing new phones in September, we will return to give him the sale! We first went to a corporate store, they were not willing to help us and were rude. Glad we found this authorized dealer. read more

I've been w/Verizon for 27+ years & I'm staying! Victoria is a fantastic rep! I came into the Sunrise location early September 2025, asking what she could do for me, as I was being lured away by another cell provider w/better & less expensive options. Victoria checked my account & gave me great options, as well as receiving a new iPhone due to my Loyalty Program. She compared pro's & con's, which benefitted me to stay with Verizon. Due to the customer service from Victoria & what I observed in the store from the other personnel, I brought my brother into the store a week later. And Victoria helped him as well. He signed on with Verizon (left T-mobile after 6+ years) & received a new iPhone. The customer service at the Swan/Sunrise location is by far the best I've had & seen. The reps are knowledgeable, honest, & patient. And in a time where customer service lacks greatly, it's so refreshing to see this location provide top shelf service. Thank you Victoria & Verizon Team! - Veronica read more

Victoria provided excellent customer service. She helped us navigate our plan and found all the deals when we arrived with a dying iPhone. Highly recommend this shop and staff! read more

Mel is fantastic! Had to trade in my iPhone 12 after a bad software update, and it was a smooth transition to my new iPhone 17. Attentive, personable, and very knowledgeable as well. Should the need arise, I'd be happy to come back. Thanks again, Mel! read more

Jake at the Sunrise store is wonderful!! So patient, kind and thorough helping my 85 year old Mom setup her 1st Apple watch. Plus, my husband and I have depended on this location for sales, service and advice for several years. Always friendly and totally professional! Thank You!! read more

Victoria and Jake were extremely helpful, knowledgeable and friendly. I would highly recommend this location to any of my friends or family. Thanks Victoria and Jake! read more

Okay let me just start by saying Jake & Victoria, CLASS. I've been in 3x over the last couple weeks upgrading my phone, returning the old one, pickup the new one. Jake started everything off and I feel like we are buds now by the end of it. Jake also put on my screen protector (which i promptly broke in less than 24 hours). Then Victoria replaced it for me. They got me setup with new Verizon internet, I am now saving $45 a month from what I was paying before. I am pretty technologically challenged you guys and this duo did a great job of getting me setup and explaining everything. Stay Classy Jake & Victoria. I haven't had customer service like this in a while. It was surprising and very refreshing. read more

I went in to pick up my new iPhone 14 Pro. in and out in less than an hour. Anthony did a great job. Riely waited on me last time. she did a terrific job. as noted, they both did a great job and should be recognized by their management. I'll be back. they made the trip from Oro Valley worth it. read more

I had a problem with my phone after an outage and couldn't resolve my problem over the phone with Verizon. I was without phone service for 3 days. On the 3rd day I called this Verizon store and talked to Jake. He was very nice and suggested I bring my phone in so he could check it. He resolved my problem within 10 minutes! He was very knowledgeable and friendly. He even walked me out to my car to make sure my phone would connect to it via Bluetooth. Also, he was very careful about maintaining COVID safety protocols, which I greatly appreciated. read more

Just walked out of this location. Customer service dude wanted $20 to install replacement touch screen cover. Really ?

Had a terrific experience here last month thanks to diligence of sales rep Brandon P. As an aging boomer, not too tech savvy, I needed a newer model iphone. Appreciating that cost was a concern, and that I didn't need the fanciest phone, Brandon helpfully steered me to an iphone 8. He patiently re-entered our info so that I have a special account to receive notifications, and took the time to review our Verizon plan item-by-item. Net: no change in plan monthly charge even with new iphone 8 added and amortized. Throughout, Brandon was helpful, friendly, very willing to make this a positive constructive experience, not minding that his lunch got cold! Highly recommended. read more

In town to get my 80 year old mother a newer smart phone. After a horrible experience at Best Buy we came here. Exceptional customer service, no pressure to change or upgrade plans. Very patient. Ended up saving us money on our plan. Ben helped us. We was very professional. He got everything transferred perfectly to new phone. I was expecting a horrible experience after Best Buy, this was a pleasurable experience. Ben, thank you so much! read more

If you want real service, this is the place. Another Verizon store (LaCholla and Ina) "could not help me". Jay at the Sunrise/Swan location fixed everything with patience, perseverance and kindness...and an offer to come back if everything was not completely fixed by my next invoice. Before this experience I was going to switch from Verizon. Maybe I'll be able to rethink that decision. read more

Best service ever! I went in recently and Steve and Kevin took great care of me. These guys are extremely knowledgeable and made me feel right at home. I will be coming to them from now on. read more

I had a crappy old plan and always went over my data. John was able to give me all the prices and the details of the new plans and made it super easy. They prorated my data so I wouldn't pay overcharges. Amazing very thoughtful very smart, really professional. Highly recommend John for any questions. read more

My family decided to switch to Verizon because they were offering a great deal and we were going to save money on our monthly phone service. We were quoted a monthly amount by the employees at this location and the statement does not reflect the amount that we were quoted. It is much higher than we paid for our previous service with another provider. We have made seven visits to this location to correct our statement and they never follow up to fix the items that they say they are going to. Customer service is very poor. We regret our decision to switch to Verizon and use this retailer. read more

Kevin, the store manager, refused to assist after his employee ordered the wrong size screen for my iPhone. He insisted I would have to reorder the screen and pay another shipping charge myself even though it was his shop's error. Another employee said it would be a good learning experience for the employee who made the mistake. Go figure. This Verizon customer won't set foot in that store again. read more

Customer for 16 years at old location and now this one, but I should have asked more questions. Bought a new iPhone 8 and it was suggested that since it was made entirely out of glass they recommended a better screen protector. Made sense. I was sold a nano liquid product which cost $69.00, competitively priced I was told, and the benefits about the $250 warranty explained. Verizon Rob explained he had had used it for a couple of years and was satisfied. $69 made sense if I wasn't ever getting another screen protector. I didn't realize that it's only warranted for 1 year, and should be reapplied in 11 months. That, and it doesn't completely wear off for 18 months, so I wouldn't be able to go back to using my traditional 9h glass screen protector until this wore off. $69 for this product every year? Who would use it knowing this? Competitively priced? $32 on Amazon. I should have asked more questions. Maybe Rob should have been more forthcoming. read more

If I could give a NEGATIVE star I would. These people have no customer service skills whatsoever. Tried to buy a new iPhone three weeks ago. First "Kevin" couldn't log in to his computer network to place the order, then calls us after we left and says he ordered the phone and it would arrive in less than a week. Call ten days later: "nothing under your name." Called two weeks later and the young woman who answered the phone acted as though it was an enormous imposition to check, then curtly informed us "nothing's here" before hanging up. Walked into the store today, was told the "manager Steve" would be in at noon and would call us. When he hadn't called by 5:30PM, we called. "Oh yeah, I guess your phone's here but we didn't have a name on it. Clerical error. I'll be here till 8." Not a hint of an apology or offer to make anything right. My son insisted we go because he could finally get the phone, so we tell "Steve" we will be in shortly. Got there at 6:40PM. "Steve" barely acknowledged our presence, but knew who we were. He had ONE customer who apparently didn't know how to work a cell phone. God forbid he try to do two things at once, such as get off of his chair and come speak to us face to face, or even apologize for any delay. We left after waiting for a full hour, still without the damn phone, with barely a mumbled "sorry" as we walked out. Dude, we were a guaranteed sale, there to give you money, and you could not bother to come over and offer to do anything? Yelling across the store "Have you backed up your phone to the Cloud?" (which would take all of two minutes and he could do while he processed paperwork) doesn't really count as customer service. As a "premium" dealer, this store is worthless. No one knows what they are doing or what anyone else is doing. Do not give them your money. They just don't care. read more