I stopped at 10:43. They asked if I had a appointment I said NO. They said if I would wait to see…read moreif their next appointment to comes in. If they did not show they would help me then. The next appoint was 12 noon. I asked again. Little confused I was planning on switching my account. 3 phones total. This was ridiculous

This place is horrible I've been here 17 mins and absolutely no one has spoke to me I'm just…read morestanding here not knowing what to do there are no greeting signs no waiting signs absolutely no one said be right with you there is a wait limit nothing this is so wild and unbelievably disrespectful no one look me in my eye smiled nothing if they don't want to work in a place of customer service DONT I'm only here for a pick up which could have be don't quickly inbetween the damn update and greeting the next customer they choose not to engage and should be replaced by people who actually enjoy going to there place of work to help others that's sick the woman didn't even turn her head to see if or who or what customer just walked in the door it could be dangerous next time and y'all wouldn't even know oh well better luck next time.

Doesn't anybody work at this location! I have tried for three days waiting for a call back, and…read moreNOTHING! The cover on my phone is cracked and need to have someone put the new one on. By the way, the woman did (when I was there three weeks ago) give me the information to order a new cover.....it was wrong! Finally got somebody on the phone and they gave me the proper one. The replacement came and here I sit, NOBODY answers the phone, but you get to heart a nice commercial, and the voice prompt to leave your phone number for a call back or stay on the line....which then switches to the commercial again. Never thought a fine company like Verizon, at least it used to be, turn out like this with no regard for their customer!

I had great service with Josh today , he was able to resolve a problem within a very short time…read more. He is also very professional and made sure everything was working.. Thank you Josh for your great service! Kelly D

I had a great experience at AT&T on Ford Pkwy yesterday. Nick was very professional, patient and…read morekind. I highly recommend using this location--and asking for Nick!

Excellent experience at the AT&T Highland Park store. Tyler was friendly, professional, and very…read morehelpful with our phone purchase. They answered all our questions and made the process easy and stress-free. Highly recommend this location.

Worst customer service ever...and I mean ever. I decided I wanted more out of my carrier, so I…read moreshopped around. I wasn't against t-mobile, but I switched to verizon because they treated me better. I had a 4 phones lines. Mine, My Oldest Son, and my other son and daughter who live in Pennsylvania. My two kids who lived in PA, were 19 and 20, and wanted to get on their own account. So In December 2024, they left for Verizon. I switched to Verizon myself with my oldest son and his fiance back in Minnesota. This is when the nightmare began. My kids phones were all paid off, and so was my sons fiance. I still owed money on mine, so they wouldn't unlock my phone. My son and his fiance had zero problem. Their phones worked immediately. It took me a month to pay my phone off. When I did, they said it would take 72 hours to unlock my phone to complete the switch to verizon. 72 hours came and left, and my phone was still locked. I made a few trips into the Maplewood T-Mobile store for assistance. After voicing my displeasure, the clerk got a temporary unlocking on my phone. So for a month, I was on Verizon with my phone. Now let me be clear, my phone was entirely paid off at this point, but T-Mobile relocked my phone, and is prohibiting me from using it. My phone, My paid off phone T-Mobile has hijacked it, and won't let me use it...and They will not help me. Does T-Mobile have to be so butt hurt I left? Is anybody else going through this? I just want to use my phone...but T-mobile isn't letting me. POOR CUSTOMER SERVICE!!! (I put a one star only because yelp will not let me put zero)

One of our Verizon phones stopped working and we could not get a phone call from Verizon to stay on…read morethe line. So we decided to change our phone carrier. We entered the store at 10:00 AM when it opened and we had to wait about an hour before we were served; but when we were finally served by John it was an absolutely enjoyable experience. He was so good at small talk, and he was so funny. And even when he wasn't funny he thought he was funny which made it funny. We bonded over the two hours it took to transfer and we left with phones that were working, which was the most important part. I'll only ask for John at this store and cross my fingers he's available!

Worst experience of buying a new phone!! and it goes on and on!! It started with them sending me…read morehome with 2 phones not working--then finding out they had totally changed my plan without my knowing it or telling me. Then I called about that and was changed to something else that ended up with a higher price on something else!! I have been a Verizon customer for a long time--but I think I'm done!!

I've been a Verizon customer for about 20 years, and I had the worst experience at this store. It…read moretook 2 trips to the store and multiple phone calls over the course of a week to set up a new account. And it still wasn't done correctly. The manager was very rude and unhelpful. I would recommend a different location with more knowledgeable, efficient staff.

More employees Only one person and he can not even…read moreacknowledge anyone else in the store if he (Jay) Is with a costumer after 3 visits And waiting 15 minutes or more I walked out. 3 times

The people at this store are very helpful, it's at&ts return policy that is my problem, I opened…read morean account with phones for the family and decided not to keep them, returned within 14 days, my refund needed to come from corporate since I paid with a cashier's check. They refunded everything but the phone deposits which I was told would be coming separately, which should be around $500. They are refusing to refund the deposits, ive provided receipts to prove its still owed. No one will return my calls so it's my opinion they are stealing my money.

We have been going to this Verizon store for years and they by far have the best customer service…read moreand are so quick! They are also super helpful and don't try to rip you off.

My new IPhone 14 would not allow me to text iPhones and Androids at the same time. I worked with…read moreApple and they couldn't fix. Today I went to Verizon in Chaska and worked with Charlie. He knew just what to do! He placed a call and in a few minutes my phone was fixed. Thanks so much for your help! Great customer service.

Excellent and friendly service from Cody and Inaias. I am loving my new iPhone 12 which they helped…read moreme get set up with the data transfer from my Android phone as well as finding me a cool flowered cover and screen protector. Top marks to them both.

favorite verizon location. never has been super busy, and the employees are always very helpful and…read morelaidback.