Terrible customer service! Got a phone that I didn't want, tried to get them to send me a shipping…read morelabel to return it. Was given the run around and lied to. They told me to just go to the xfinity store and return it. I was not able to return it to the store due to their policies. So I called the xfinity mobile customer service again and was given the run around again and was told again that I could return it to the store and that they would send me a shipping label via email. I never got it. Received a text stating the ticket request to return the phone was denied. I called the xfinity mobile customer service again today and was told that it was now past the 14 day return policy (Big surprise) and that there was nothing that they could do and I would now be responsible for paying for a phone that I didn't want!!!! I am so angry right now. As soon as I can I am getting rid of xfinity mobile and going with another carrier! They completely suck! Zero stars!!

The arrogant disorganized and show they 're condescending jerks. God forbid you ask a question. I…read morebrought my elderly mother to be talked to as if she bothered them. I can see why these people don't progress in life and have YELP'S lowest rating. They deserve no better. If you want place that will treat you like crap this is the place and they will let you know that they don't care. Best of luck.

Had a very good experience with the tech Josh who came to our house this morning this young man if…read moreI could give him more then 10 plus I would he's was amazing thank you Josh we had the old cable lines in the house he upgraded everything set up the tv and so pleased thank you

Walked in today on Sunday on quite literally the LAST minute before they closed and this absolute…read moregodsend of a woman named char took care of me when I had to pickup my wifi equipment, was super respectful about my situation and was extremely fast about it. If you ever go here and run into her go tell her how great she works

Great venue for concerts but 2 complaints. This venue makes you take off your belt before going…read morethrough metal detectors. 1st time, out of countless concert venues, I've had to do this. Not thrilled. 2nd complaint, Rideshare drop-off is all the way out back. They make you walk the whole lot. Not a huge issue but inconvenient when other venues are not nearly as far for drop-off.

Came to see Motley Crue, Tesla, and Extreme here and, all told, it was a better experience than I…read morewas expecting. Got off to a rocky start when we were trying to get to the Blue Lot and we were basically swept in by the traffic organizers at the entrance to the venue into the Red Lot/VIP section, which is a hellhole of a maze that required driving back to the exit and crossing the street. (Btw, I would highly recommend splurging for the Blue Lot if you do not want to wait hours to leave after the concert. The Blue Lot spits you directly back out onto the main road. You can always pack a snack, book, movie/games if you don't mind waiting to get out.) After parking, you go through security (double check the bag policy, they're not shy about turning people away to drop stuff off in their cars) and then you're in an area with food trucks, lots of alcohol options, and vastly overpriced food. Whoever in the reviews said that it seemed like they were sourcing the ingredients to a remote island got the nail on the head. The options are to eat ahead/tailgate or fork over an arm and a leg for some mediocre, deep-fried fast food. I got two chicken tender snack wraps (which were basically one under-seasoned chicken tender and a handful of shredded cheddar, wrapped in a plain tortilla). My husband's burger was the much better option. $60 for food and two waters, and I was still kind of hungry. Restrooms were relatively clean, though a bit of a trek from the concert area. We had some amazing seats, with great views of the stage but I do wish there was just a little more of an incline between rows. Appreciated the large screens they had set up to each side whenever someone extremely tall stood up in front. There were plenty of security stationed around to check tickets and keep an eye on things. At one point, there were two extremely drunk and obnoxious women behind us (knocking into me with their dancing, reaching over with their arms to clap) who had taken over a family's seats. They took a while to move and I don't think security needed to be called but it was nice to have that as an option. We left earlier to beat the traffic and it was the best option.

worst company ever all they do is lie to you. I'm tired of these people customer service talk plus…read morecompany Xfinity.

One star is way too good for this terrible company. This is one of the worst companies ever. The…read moreservice is so bad and when you call customer service all they do is transfer you to another person each time. They never actually address any of your concerns. The service is frequently out and the billing is awful. Good luck trying to cancel this service. I cancelled mine and they billed me another 250 for services I didn't have!! They refuse to refund my money. I suggest cancelling this service and going someplace else. The absolute worst.

It is closed for good. No longer open and no one wants to go to Brockton Xfinity because it's…read morecrazy in that store. Drove to raynham and it was closed for good even though Google said it was open. Switching services now.

If I can find a way to involve the Sta AG I will. I have been a customer for over 24 years and I…read morerecently noticed that my Bundle package deal which started out in 2020 as about $230. a mo. was now at $285. I have a couple of Smart TV's in the house and a couple of Roku streaming devices. I thought I had to have to have the Roku device attached to the Smart TV in order to receive the signal for the Xfinity streaming app and when I took the Roku device out of that smart TV, I realized that I never needed it because I was able to stream Xfinity without it. I still have many devices in my home, Phones, tablets, laptops and a sibling that doesn't understand streaming format or that YouTube TV offers same, if not better channel line up with NO SERVICE AND EQUIPTMENT FEES AND UNLIMMITED DVR CLOUD SPACE. I made an appointment to downgrade my service and get rid of one of the TV boxes I had because it wasn't nessesary with Xfinity streaming App. I was not told what I would lose when I downgraded to the 125 channel line up, the woman who worked with me at the Mansfield store was unpleasant and rushed me through everything and I left, not realizing that the 300 hrs of DVR service that was at one time part of my package deal when I bundled, had been secretly tacked onto my bill along with other "service" charges which over time had helped to raise my bill to the $285. a month. I believe they tried to burry that fact by just down grading me to the now $10. fee for 150. hrs. I went home, the sibling that doesn't understand streaming had a psychotic break, I called the the next day to have the signal turned back on to the box that I had not returned yet, in his room and after dealing with an idiot who barely spoke English for about a half hour and listening to him lie to me and pretend that he was trying to restore the service to that box, and after putting me on hold several times, eventually asked me for the error number at the bottom of the screen and told me I had to update my equipment to a Xumo box, that they were no longer sending a signal out to my outdated equipment.. I was told that i should bring the box back to Mansfield and I would be given an updated box. The same woman that rushed me out of the store a couple of days earlier handed me a new box, was rude to me again when I asked her if she needed the remote, she said well, yea the box doesn't work without a new remote, I had the remote with me and gave it to her and again when I tried to ask her about the DVR service she lied and reassured me it was still at 300 hrs, which it isn't. She told me the box was plug and play, I took it home, plugged it in and it doesn't work. I have now spent the entire morning and afternoon on the phone, in chat and in texts, trying to get help and after a day of being gas lit, and given the run around, and STILL not being able to clearly see what I am being charged for, what I lost when I down graded the service, and of course, still not receiving a signal to this absolutely worthless box that I believe they give you in order to get you to call someone that will try to talk you into their "Award winning service", I am now waiting for a technician to come and set up this ONE BOX which I have no doubt will more than likely show up on my next bill. If you can Avoid dealing with them, do it! They have a monopoly in the area for internet service, but they have no business charging people for a TV box and the "service or TV fees" I am being charged $25.00 a month just in TV fees. Definitely time to cut the chord! The WORST possible product and service and its unfair that FIOS is not offered in my area...YET

Worst customer service ever. Didn't understand the first step to acknowledge and understand the…read moreproblem. William just tries to bully customers instead of solving Comcast's system issues.

There was another provider in my area I would drop them like a hot potato. Half the time it doesn't…read morework you try to stream you got to put your password in incompetency.

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye…read morecontact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start.

**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

Had to come in to the xfinity store because all the equipment for my online order was not shipped…read more The first representative I spoke to (Matt?) was extremely unhelpful and dismissive. His colleague Jimmy however, redeemed the store and the people who work there. He listened and was kind and resolved my issue with grace. I highly recommend working with him.

thank you to Cali.. She was a fabuous Representative. Very helpful & friendly & made the transfer…read morevery easy.

The staff at this store made my experience of upgrading my phone so pleasant and fun. I never…read morethought I'd have fun at an xfinity store. I was not the account holder and they needed to be present for me to walk out with a new phone. I called my dad and while I was waiting for him to show up to authorize the upgrade, 5 different employees noticed me sitting and asked if I had been helped. When I told them no they went about their normal work business and since I was the only customer in the store, they were just chatting amongst themselves. A manager came out and said "guys we have a customer over here is anyone helping her??" Once I explained I was waiting he asked if anyone had checked if the phone I wanted was in stock. Yes, they had. So then everyone was so cheerful and nice while I waited I felt like we were all friends. Once Kory was able to start my upgrade, my phone started to transfer and it was supposed to take a long time. I told him I was supposed to meet my parents for dinner but I would just have to skip it. He told me I could go eat with them and then come back before the store closed to get my new phone. I came back, everything was ready and I walked out with my new phone and a smile.

I was greeted immediately by Jacob Rushia. I explained to him I had tried to resolve my issue on…read morethe phone for 45 minutes (at least, probably closer to over an hour) with no success. Jacob not only resolved my issue but he did it in a very short amount of time. He was pleasant, and professional. He was awesome! I didn't have to wait either, which was a plus.

Love the new store and the hours. This is my second time here, and it was a Saturday. Greeted by…read morea friendly store associate, who takes your name and gets you on the waiting list to be seen by an appropriate employee. Seen in a timely manner, and helped by Karen C, sales consultant. She found a cable package that worked for my needs and budget, without being pushy. A great experience.