This is the worse customer experience ever! The representative could not figure out how to transfer contacts from 1 phone to another! Instead the customer representative: 1) Blamed me for not backing up my contacts (I have the old phone). 2) Suggested I bring it to an outside repair shop (hoping I'll void my warranty? I don't think so.) 3) "Suggested" I go home and try later?! I hope they close this store to save others from the frustration and futility. read more

I came here yesterday to get a new phone for my dad. Louisa was the person that helped us. She was very helpful in explaining everything. She let me know about all the promotion they were having for Black Friday and was not pushy in which promotion I chose. At the end, she explained all the prices and items on the receipts before I walked out that door. The wait was a bit long and that was the only reason why it lost a star. read more

Terrible customer service!! Corporate should really come here and retrain the employees at this location.

Worst experience ever. I walked In and was ignored. Someone else walked in got help right away. This customer even said I was first and the sales person a said don't worry about it... what the hell read more

Terrible customer service!! Fast and smooth talking sales people know just how to scam unsuspecting customers. Don't do business with this store - you'll be asking for trouble. read more

Bad experience ever. Racist worker name, jonathan, keep telling me he cannot help me and that I should use my insurance! I told him, please listen to me first then we figure out a solution..he keeps telling "no, just use your insurance and even tho my problems fall into warranty category" read more

My uncle went into this store to get simple Instructions on getting an APP. It was a total disgrace the way he was spoken to. The girl behind the counter was immediately rude and arrogant. read more

How is this store still open? Wow, where do I begin? The employee Shamela (spelling?) was so unhelpful. All I had were a few questions about my account. After a horrible 45 minute wait, her solution was to call 611. I told her I tried that and could not get to a live customer rep, so I asked her to do it from the store. After she rolled her eyes, she did make the call...She couldn't get through either! How can you give instructions to call 611 when you cannot do it yourself? I asked if anyone else knew how to do it, as well as to get my account number (because she couldn't help me with that either). After another 20 min wait, the "manager", Tanesia (spelling again? sorry), came out of the back office (half-eating) and greeted me with the incorrect problem. She was even less helpful than the first. She brought me to a computer and said a random number as my account number just to get me out of the store. Worst service. Side note: I asked to remove auto-pay from my account and Shamela had told me to cancel my credit card because verizon still charges you after you remove auto-pay....what?? I feel sorry for the people shopping there that have to wait incredibly long lines and still be treated like dirt. Not me, though. Gladly switching carriers and never going back. read more

THE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!!!! Store Manager Isabelle and Asst. Manager Simone need to be retrained! I was not allowed to see my new phone until I singed charges. New phone was programmed with contacts, nothing more. Sales associate didn't even show me how to use the phone, he told me to take it home and play with it!!!!!! After several smart remarks from him I requested my old phone and a refund. I was in the store for 42 minutes and never left with the new phone. I was told a refund would only be issued minus the $35 restocking fee. After Customer Service directing them to issue me a refund, Simone clearly feels that they do not have to follow Corporate Directives and will not issue a refund. This team is dealing with the wrong customer!!!!! read more

I will NEVER come back to this store ever again. I was seriously scammed and lied to about purchasing a new Iphone 6s regarding pricing. They make commission off of how much money they can get you to spend and will not be honest with you in order to get it. I have never been so disappointed and frustrated with this company. They lie and misinform their customers and get you to pay FULL price for an iphone and then weave the payments into your bill. This should have been an easy purchase but instead they put me through hell and now I need to return to the store to get to the bottom of this. I'm so incredibly furious and disappointed with Verizon that I should report this store to the better business bureau. read more

Why is it that every time I come here for something I have to wait forever and I can never get out of here in less than 1 hour. Recently I went there to return a Fitbit that was too small for my mother's wrist (I didn't know there weren't one size fits all) and they made me sign in before anyone would assist me. Then after waiting around and twiddling my thumbs for 20 minutes someone calls my name. 40 minutes and 4 people assisting the person assigned to me later,I can exchange the Fitbit. Very efficient. Unreal. Thanks for the timesuck Verizon. I have nothing better to do but hang out in your store. read more

I have gone to this Verizon store on many occasions and I have always been treated with top level service. I went there yesterday to purchase the Hum unit for my daughters car and again great service. They even installed it in the car. Yes it was just a plug in device but they went outside got under the dashboard and connected it . Great sales people. read more

Horrible experience with Verizon. Talked us into switching from AT&T. I had an account with 5 phone lines, told us we would save approx $50 a month and would get credits and phone refunds to pay At&t. Ended up after 4 months of daily phone call and visits to the store. We are out $600 for payments we had to make to AT&T and the monthly bill is $70 more. Totally were lied to and in the end was told that's it we were just "unlucky" with how it turned out. Don't ever make this mistake DO NOT switch to Verizon, they are crooks! HORRIBLE EXPERIENCE AND VERY STRESSFUL. read more

Some of the worst customer service I have ever experienced. They are happy to help you if you are going to buy a phone; however, if you need help fixing it or replacing what they sold you, they turn stupid and don't know or want to help. The associate told me "it would be useful for me to help you." The reality is I would not have gone there if I thought assistance from my carrier was useless. I left Verizon aggravated. No service provider should ever have their customers leaving that way. Do not do business at this store. They do not deserve to still be there. read more

Horrific experience with customer service and John Wu store manager. First of all, completely unprofessional texting on his personal phone and picked up a personal call on another phone in the middle of processing our order of a new phone but just at the end of our transaction decided instead of finishing the purchase and take our address to ship, have another employee finish the transaction. So I'm thinking ok they will start off where he left off. No the other agent said we had to start all the way at the beginning. We walked out. When we asked him why he walked away helping another customer he had no answer. Never in my life did I experience something like this. My husband was so angry. So not only was John the store manager disrespectful and rude he was coughing and twitching the whole time which I was ignoring along with the personal use of his phone during the sale of a brand new iphone but to then walk away and hand over the transaction to someone else when I was at the end and waited already a half an hour and now had to start over, forget it. Will never go to this corporate store again. Does anyone want to work anymore? Does anyone do training in customer service anymore? Worst!!! Think ppl pay 1200 for a new phone and want to be treated like this! No! read more

This is my first yelp review. I'm not one to write about experiences but this one is so terrible I have to share. *if I could leave negative stars I would. They don't deserve even 1. Worst customer service. They sold me a defective phone and wouldn't help me with anything. First they said it would be easy to set up but it took 5 hours to do. I had to call some other representative. My phone locked me out since it was defective and they wouldn't even look at it. They should be closed down. I've never been so mad in my life. read more

I hate retail stores but I recently visited this place three times in one week when I was trying to replace my buggy phone. I met with Francesca and Victor and others. Everyone was very helpful and respectful. Really, I HATE stores in general, hate shopping and dealing with salespeople. But this place was pretty good. I got a good phone, and I would suggest that people go during the less-busy hours, maybe mid-week in the morning or afternoon, in order to reduce wait time. read more

Horrible service and sales experience! Not sure what was worse - the lack of communication from the initial rep, the rudeness , being told " I can't make a miracle happen" , being lied too several times throughout the visit... or being told at the end of the horrible experience - "you may receive a survey - we really need a 9 or 10". Safe yourself aggravation - go to manhasset or any other store! This store is no asset to the Verizon Brand! read more

Went to store to buy new holster for the Lucid 3. They did not have them yet. When I asked about when they did expect them to come in, the sales person, Thierry was too busy playing his game of Candy Crush to look up. What is most amazing is when we complained,he did not care. Suggest Verizon has big problem with the service here--every review is awful. I have already complained to corporate. read more

Verizon customer service is terrible. The company attempts to automate everything and it takes a long time to reach a human when Verizon is called. Additionally, cancelling service is very time consuming. read more

Have never had an issue here. Prefer the store over Austin St FH or others. Im due for an renewal and upgrade so stopped in less than 2 weeks ago. Had to wait for someone to see me and had an appt to get to. Left and went back this week. Phone prices have tripled and quadrupled. The same reception person could not tell me anything and acted puzzled. why didnt they tell me prices were going up? So I guess I will switch carriers and that goes for my cable and internet. read more

This place should get -10000 stars. Yelp, please add this feature. Owner of the store: I cannot imagine you love torturing your customers so much. Verizon Wireless: This store is shame on your brand. I was there yesterday to get a PHONE , and spent 45 minutes and gave up because store clerk will not give up up-selling and try to sell me everything except what I want. She tried to sell tablet, headphone, screen protector , wireless hotspot , speakers and despite repeated "pleas" she will go back inside and come back and still try to sell everything except what I wanted. I wish I had read previous reviews this store which tell similar 0 star stories. read more

I had great service from Louis (Louie?) who greeted me as I came in the door. He was able to fix my phone for me in less than 5 minutes, and he did it with a smile. I am older, and we older folks are usually ignored - not at Verizon Bayside, and not by Louis! Thanks a lot for your courtesy Louis! read more

Bait and switch at this corporate level is unacceptable. Went to upgrade my iPhone 4s for a 5C 3 weeks ago and made the mistake of having a free voucher in my had from my wives job. Saleswoman immediately says "let me see that" ..."oh sorry we are out of stock". Really, in all 5 colors the same week the special began? Same thing today- no stock on HTC 1 max just reduced to $99 and my wife wanted to upgrade. "Try Queens Mall or Manhasset ", that model does`t sell well anyway". Stay away read more

i've gone to this place every time i either wanted to upgrade my phone or had problems with my current phone. excellent, excellent, excellent. i would give more than 5 stars if i could. if sales people like them were in every store the world would be a much better place. :) went in there twice to upgrade my phone,....and they did not take advantage of me. what wonderful salespeople they have. i can't believe people like that even exist!! i am so thankful to them, bc if they weren't as nice as they are, i would be stuck with a new phone i don't need and paying double than before. god bless those guys in there!!!! read more

If I could give a zero star rating I would. I recently went in to this store just to purchase a phone case for my Kyocera flip phone which I purchased at this same location several years ago. Upon entering the store I was greeted by an employee who took my name and told me to wait. I waited about 30 minutes before an employee assisted me. When I told the employee that I all I needed was a phone case for my Kyocera flip phone, I was told they don't carry flip phone cases. I wasted 30 minutes of my time for nothing. This could have been easily solved in less than 30 seconds if the employee who greeted me in the beginning asked for my name and the nature of my business instead of just taking my name down. Years ago, upon visiting this same store for a phone replacement, I waited nearly an hour just for assistance. Customer service at this store is terrible and from the way these employees conduct themselves, you can easily tell they have no morale and motivation to service customers. I felt as if we the customers are disturbing the employees and being a nuisance to them just for being customers. The only reason I have been a loyal Verizon wireless customer for over 10 years is not because of the sales associates at this store, but because Verizon provides reliable phone service. The next time I need to replace my phone or purchase accessories, I will go anywhere but this location. read more

I was speaking to one of the Managers (named Lindsey) and she was disgustingly rude. She lied to me on the phone call multiple times thinking I wouldn't notice what she previously said! She is incompetent and I hope they fire her (she's not eligible to be a manager of any job). SWITCHING TO SPRINT!!! Tired of Verizon's lies and rude phone support. read more

The worst customer service ever I will never go back there they're always try to cheat you I purchased a case for my phone it told me two days free shipping it's been almost a week and I haven't received the case but they took my money that's for sure when the new iPhone six came out I was waiting online form for 4am morning and they treat me like shit they told me they do not have the phone in stock and I could not stay in the store they kicked me out so beware of doing business with this store take your business somewhere where they will appreciate your business. read more

This place sucks, plain and simple. No one knows what they're doing, every answer is different. They are commision based sales people trying their best to tamper with your contracts and plans to squeeze money out of you. When it comes to Verizon always go to a private store, not the corporate ones, and the Bay terrace location serves as a glittering example of why. read more

Incredibly helpful! I came at 8:20 and they close at 8:30 the reps stayed with me until 9 as well as helping me with obtaining my ID!!!

This is the Verizon Wireless store closest to my house, but I try to avoid going here. I was in the area and decided to get over it and go into the store. I immediately remembered why I stopped using this store. In the past when I've gone in there, I had a hard time getting anyone to help me. This time, I put my name on the list, when it was my turn to see the customer service rep she spent the entire time staring at the clock rather then looking at me when she talked to me. When I told her what I didn't like about my phone, she told me that she never heard anyone ever have the same complaints. I told her to check the web site, 95% of the reviews on my phone listed the same complaint. When I asked questions about the Iphone, she just told me, she only hears complaints about Iphones, and didn't really answer my questions. She just kept trying to talk me out of my existing contract, which I wanted to keep, since I still have the unlimited data package. I know they are trying to get rid of these contracts, but she needs to work on her customer service skills. read more

not really going to give this place much of my time of day as they have not given me much of theirs. complete waste of time and i think the staff was getting a kick out of watching me wait while they were taking care of all the customers behind me on the waiting list. spent almost an hour inside to get a simple question answered while the staff was socializing (with the exception of one or two). overall, seems very juvenile and a place where it's almost always "play-time". read more

We've been loyal customers of Verizon for over five years now. Last month, we paid a rather large sum for our new phones for an upgrade. This month we find out that our phones are now essentially free. Coincidentally, none of the sales rep bothered mentioning this to us at the time. Second, when we did go to the store to complain, the manager made us feel as though we wasted her time after we spent an hour waiting. Third, when asking if there was any further follow-up to see if we can have our phones returned and refunded, the manager declined to give us any customer support number or even the name of her own manager. Finally, at a subsequent visit, the guy at the front door totally mislead us by telling us we needed to sign up for the 1 hr wait time appointment to activate our phones, when in reality we found out we just needed to call a number from home. It's not even the money so much as the complete lack of respect the manager had in discussing the issue with us. These people clearly do not value their customers and merely hide behind red tape. Corporate management really needs to audit the practices at this store. read more

I would give this store zero stars if I could. They have terrible customer service. I have had Verizon for 8 years and one would think they would appreciate the long term customers. If you need a Verizon store, go to Manhasset as you will wait but they offer good service. My three month old phone malfunctioned and reset for no apparent reason, I went there as soon as the store opened and they were empty, plenty of staff. The rep did not know how to fix some of the problems. He said the tech in back told him how to fix it. It didn't work. I lost my pics. The voicemail did not function correctly. I came back to the store at 7 p.m. and complained that in trying to fix it the first time, it used up half a months data in their verizon store. Instead of apologizing and correcting a bad situation a woman who identified herself as a manager came from the back and basically said it's my problem if the data is used up in fixing my phone in their store. Terrible service. I'd go anywhere else if I could. read more

they are nothing but liars there first I had trouble with my iPhone my dad gave me since everything was in his password and since he died cant get them from him I called the iPhone company telling me that if i can get the inside information from verizon that they can go into the system for me and change it so i went and said they wouldn't give it to me than they wanted me to pay $300 to go use another phone which i didnt have the money for so i bought a $50 dollar phone from a pharmacy that u put money on by cards so i did that for a bit but was bored so than i went back to verizon told me i could get my original phone number and close my case with them and not have to pay for the fees so i closed my case with verizon to start another so on the phone with verizon for a whole week to get my original number back which they said couldn't be done and i would have to pay $500 since i closed me case so they said reopen it which i had to do and still after me for the money which i will not pay for. only reason still with them is the coverage since i like to travel and only service that works and so i didnt have to pay to cancel my case with them. read more