I never thought I would write a good review about a Verizon store because in the past I have gotten…read moreterrible service, including when I bought my current phone there in 2022. However, Cadi and Mason were both extremely helpful and pleasant with me in helping me order a new screen for my apple phone and then putting it on. I hope this is a new trend at Verizon retailers because it's been nothing but bad in the past. Bette, Lewes

If I could give -1 I would. People that work there are rude! I have nothing but disrespect to…read morequestion I asked. I was so upset that I called headquarters to leave a formal complaint

Courteous and very helpful! They ordered and replaced my camera in maybe 20 minutes once the part…read morearrived. And, when the new camera failed they replaced it again right away!

Changed my batteries, repaired screens and charging port. Affordable and good service…read more It is a little hard to find. Go in the store on the left side of the listed address and you will see a cell phone work bench.

Boris was extremely helpful over the phone. He was able to point me in the right direction, and I…read moregreatly appreciate his time and insight!

I can't say enough about how professional and efficient the technician was. He is friendly and…read morewilling to share his expertise in getting my computer to work again. And he gave us pointers on other questions we had about our wifi service.

The owner and expert , Mark, was great... had what we needed while working remotely from South…read moreBethany, DE... a life saver.

This Establishment Always Has Good Product Inventory. Very Knowledgeable Representatives. A Good…read moreChoice

Terrible! Worst customer service experience in a long time or shall I say lack there of. We walked…read moreinto the store and one girl was sitting at the desk talking with a customer. We were there for close to 15 minutes and she never said hello, no welcome to Verizon, no I'll be with you in a minute... Not one word to acknowledge that we as customers had walked into the store. I don't know who is training these employees but when customers call or enter they should be greeted immediately. We were coming in to transfer over from AT&T three phone lines. It certainly won't be at this location!

John Aneel was fabulous. My son lost his found while we were at Bethany Beach. Of course my 19 year…read moreold son thought the world was going to end without his found. Went to the Ocean View Verizon store and John was extremely helpful. Also helped me figure out a way where I didn't need to spend $1,000 on a new phone when the phone my son lost was only a month old. We were in and out with a new phone within 30 minutes.

Buyer beware! I needed to change my Verizon plan, so I went into this store thinking they…read morerepresented Verizon, a company I've been with for over twenty years. I didn't have an unlimited data plan, so I stopped into this store. I was advised by 'Brittany' to upgrade my iphone 13 to an iphone 17pro. Okay. I was told that my additional cost would be the increased data usage and a $3.50 increase per month for three years for the "Pro" model. I agreed and put my signature on the scratch pad. The first clue I had a problem was that my new bill rose from $81 per month to $216 for the next month. I didn't like it, but Brittany told me that my new charges would be prorated for the first month and my future monthly bills would go down to approximately $100 plus the $3 charge for the "Pro" model. "About $103 dollars and change. But I looked more closely at the Verizon bill. There was, among other charges, a $40 "Upgrade fee". AND, the $3 per month for three years of the contract had increased to $7.70 per month. If you do the math, in three years, I'm paying 1/3 of the cost of buying the phone outright. Now, here comes the 'kicker'. I saw my new credit card statement. Instead of my signature AGREEING to the $3 per month charge, without any notification or approval, Brittany tagged on a $99.99 charge. I had to call the store to get a receipt. That nearly one hundred dollar charge covered a "DEVICE INITIATION/SETUP FEE" ($70) and a REDUX Water Protection Membership ($27.99). I didn't approve these charges, but they were on my credit card statement. I got scammed. I don't like getting scammed. Buyer beware of what they tell you in this store, and what you'll end up paying. I'm going back to the store today and I hope I get things straightened out.