Really terrible experience with this store and with Verizon. I searched for the closest Verizon store and came to this one. I had some friends from overseas and wanted to buy hotspot for them just for 3 days. I asked the store's employee Alex about what's my best option. He suggested to open an account. We spent about 30 mins figuring that out and filling out all papers. Finally he states that it's not gonna work for some reason and I needed to get a prepaid jetpack, which was $165. I was in a rush and didn't want to waste more time, so simply agreed to buy the prepaid jetpack and move on having the internet. We spent another half hour setting that up. Finally, I paid for everything, me and my friends walk out of the store... only to find out that the device doesn't work. 165 bucks! 1 hour! And Alex flirting with another customer all the way through our time there! All that for a not-working device. Fine. Dialing the call-center. I'm in the line and in 1 hour I finally speak to a Verizon rep who tells me I have 2 options at this point: go to another Verizon store (I was already 1 hour away from this store) and get a working sim-card or go back to the original store and return the device (within 14 days) and get my refund. I fed up with Verizon at that point, so I just bought a prepaid t-mobile SIM card for $35 (took me 3 mins and zero stress). So I decided to come back to the store and return the device. Fast forward couple days later. I came back to the original store to find a notice on the closed front door "be back in 40 minutes". What? Came back the next day. A couple of construction workers told me everyone's on lunch, come back in 1 hour. Come on now! My 4th visit was more successful as I found a calm and paced employee named Greg. When I handed the original receipt to Greg he was pleased to point at the written text at the bottom of the receipt that said "all sales are final". Nevertheless, he took his time to find out the traces of my experience at their store and get all the info. After a thorough check he asked me "are you Gevork?". No, I'm not. After I take a closer look at the receipt I see that Alex registered the device on someone else for an unknown reason. Alex, you had my ID in your hands, where'd Gevork come from? After 10 mins Greg once again concludes that he can't help me. More to come, I notice that the receipt says that I was sold a pre-owned jetpack. WTF? Why didn't Alex mention a word about that pre-owned piece of sh*t he sold me, WHY didn't he mention that's it's the final sale? Being quite shocked of their customer service, I ask Greg to dial Verizon, so I talk to someone who CAN help me and give me my refund. Half an hour later, I learn from another Verizon rep over the phone that this was a Verizon "authorized reseller" store I was in, and not the official store... A cloud came off my eyes, and suddenly I look around, see the poorly ran store, see a huge banner with smiling Verizon "customers" calling on their 2003 flip cellphones, I see an employee who basically simply doesn't care about helping his customer. They got their money, that's it. Anyway, I call the customer service and a lady apologizes for the poor service and claims that this case can be easily solved. "Just go to the website, print out the shipping label, and we'll refund you once we receive the device" she says. I spend another hour like a fool trying to locate the freaking shipping label. Ha-ha, good guess, it doesn't work like that, I have to have a Verizon account, account (on my name, not Gevork's name). So that idea just sounded too good to be true. Finally, I locate an official Verizon store on Empire. I go there. Ana was patient enough to listen to me, she tried to find out who the device belonged to or if it even belongs to Verizon. I asked if I can get some kind of compensation but they were quick enough to state they don't have to deal with this at all since it was their authorized store, not them. Bottom line, Verizon couldn't help me. Verizon didn't take any responsibility for their "authorized reseller". Verizon doesn't give a flying f*ck about their customers. Verizon took about 7 hours of my time trying to get my money back. I will spend no time to ever consider to switch to Verizon. I will never recommend it to anyone. I will probably make a voodoo doll out of the jetpack that I bought for $165 and poke it when I feel sad. read more

Absolute worst customer service I've ever had from a phone company. I understand being upset over losing a customer but saying you have no way whatsoever to give them their account number and a copy of their final bill to see what the charges are is absolutely ridiculous. So you want to bill me but not tell me how much my bill is? That makes no sense! Because of how idiotic Verizon is I'll be leaving this exact same review on 20 different Verizon locations each day until it's resolved. Update: I'm now being told the account will be sent to collections unless a payment is made BUT that I'm not able to make the payment because no one can find the account even with my social, phone number that was active, or my now closed account number. WHAT. THE. HELL. This is after spending 57:55 on the phone with you guys on 02/10/17. Tl;Dr Do NOT open an account with Verizon. You will regret it the minute any issue arises. read more

I've been to this location about 3-4 times in the last few years since I moved to the area, and the staff has always been extremely helpful, friendly, and efficient (not to mention knowledgeable). Today I went in to switch from a prepaid account to a contract and David helped me. He was great--very professional. They didn't have the phone I wanted in stock, so David went out of his way (without hesitation) and ran to another store to pick one up, came right back, and finished the contract lickity-split--no issues, complications, or hoops to jump through; I was good to go the moment I walked out the door, just like I like it when it comes to phones. Super helpful and I really appreciated it. If you live in the area and use and/or want Verizon, this is the place to go, rather than a Target or Walmart or some other 3rd-party vendor. read more

So I received a call from Mike at the store yesterday and he was very apologetic about what had happened, he was never informed of my situation. He told me to come on in and they were going to refund my fee, which was way more than what I was even looking for, all I really wanted was for someone to listen to me and what I had experienced and how I felt about it. I just got home from the store and the gentleman there, I feel bad but I didn't catch his name, he was extremely nice and helpful and they made good on their promise. So I will for sure be back here when I need something. Thank you so much, you really went above and beyond. read more

Had a wonderful Verizon experience today with Greg C. I came in with lots of questions and things that I needed to do. Needed two new phones, want to get my son on my plan, went to check on a less expensive plan, and wanted to get international calling. Not only did he direct us to the perfect phones for us he also put on all the accessories for the new phone. In a world where such things could be so overwhelming, Greg made it easy for us and we were quite happy that we had gone to this particular Verizon store. If you want a great deal and great service come to the Verizon on Magnolia in Burbank and ask for Greg C. read more

Warning to not shop here: Sale people are snakes, this store is a scam Similar to other review and experienced sale people walk me thru a a convoluted and unclear signing process. While they claim deal and rebate will take place within 2 billing periodos this is not always this case. I was signed up for a phone line and phone insurance I never consented too. On wireless plus' company website they claim integrity, transparency and customer service are they core values but if anything I have seen the exact opposite. This is a business devoid or integrity or ethics do not shop here. read more

Came here to browse after getting my Portos. Beautiful store and not a crazy line! The sales person Brian was very cool. He got me on a new plan and said he would text me when my upgrade was due. This was a few months ago. TODAY he actually text me to remind me. Impressive!!! Went in to get my iPhone and he put me on a New plan that saves me even more $$ (guess it just came out yesterday) AND he saved a tablet for me that is free till the end of the weekend. AWESOME. read more

My name is Al Schmidt and have been a customer of Verizon since it's inception, about 20 years. I am at a Verizon store in Burbank CA and have just had a great experience with Trevor one of the salespeople. My wife lost her phone yesterday and he was able to replace and reprogram her new phone within 24 hours. Great stuff! Better than most. He handled us along with several other customers with precision. Great employee. Thanks Al and Ellie read more

My phone was acting up and so I went in the store to see if it could be fixed or replaced. David helped me with it and I needed a new phone, mine was pretty old but if ain't broke, don't fix it kinda girl. He was very efficient and helped me with transferring everything from one phone to the other and put my screen protector on as well. Great sense of humor. This is my Verizon store from now on! read more

Mike the Store Manager is the best! He looked over my price plan, upgraded both devices on my account, transferred my data, and gave us a great deal on Samsung tablets! He really took the time to personalize our phones! His friendly customer service and knowlwdge for tech is effortless! I hold him in the highest regard. Please give him a large raise!!! read more

Love this Verizon store. So simple and to the point. The manager Greg was so helpful and broke down to the simplest and easiest way when I transferred from metro by tmobile to Verizon. He answered all of my questions and even gave wonderful customer service. Will definitely be recommending people to come here. Also look for Greg. He will help you out. read more

Best Verizon store!!! I was helped by Mike and Chris! They assisted me with zero pressure! I ended up getting the Galaxy S9+ and a few accessories! They were able to transfer everything from my old note 2 that was out of memory! Thank you for taking the time and having the patience to guide me into the right phone for me! 5 Star store!!! read more

Always appreciate the genius techs that help me. The manager, Mike, and especially the young man, Brien who helped with my situation both went above and beyond the standard of helping customers. Great at troubleshooting, fast and efficient. Thank you very much to both of you. This is the Verizon Store on Magnolia at Hollywood Way read more

Over the top customer service was provided to me at this location by Kenny the manager. Incredible experience, I didn't come in for a device but for assistance with my devices, and he was able to resolve the issue with my phone and also my tablet. He was very professional and courteous! This guy needs a raise! read more

I cannot rave about this business enough. Gerry needed a new phone and I wanted to upgrade my iPhone. Darryl helped Gerry and Alexis helped me. They were both kind, patient and helped us through the process quickly and easily. We both left very happy! Great customer service Grade A +. read more

Jasson and Greg were super helpful. They were patient and knowlegeable and made sure that I was informed and comfortable with my new phone. They have wonderful personalities and are awesome at their jobs. They deserve praise and a raise! read more

Greg was an absolute asset when it came to answering all of my questions and was incredibly patient explaining my options several times over. He had me in + out with a new phone in no time and my experience was positive. Thank you Greg read more

Phone wasn't working. Came in and spoke to Tom and he was able to take care of me. Made my day. He helped me setup up all my accounts on my phone and reset the passwords. Will recommend family and friends here. read more

Great customer service! Mike assisted me upgrading to a new phone while lowering my monthly bill! He was able to transfer all my info from my ancient android! Thankfully Mike was there! read more