I came here a few months ago to drop off an old modem, and the gentleman who helped us was very prompt and efficient. I hadn't been into a Spectrum store in a while and honestly expected a sales pitch, but there wasn't any of that. Instead, the person who helped us knew exactly what to do. He took our old modem, entered the info into his system, and handed us a receipt with all the drop-off details. Thank you for the quick and friendly service! I ended up ordering Spectrum at our new place and I'm glad I did. I had them years ago but switched to save money. I might switch again after the year of discounted service is up, but at least I know exactly where to go to drop off my modem again if needed. read more

The service is average. You finally wait for your number to be called and they tell you to call the 800 number. What a disappointment that the customer service people do not know the answer that question. The question was why am I getting a lot of free channels now. read more

Spectrum - Merch - Internet Service Providers Near Me - Burbank, California

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I have always had a love/hate relationship with Spectrum, because of their monopoly on watching the Dodgers. I cannot get Dish, DirectTV, Hulu, TMobile, MLB.TV or any other carrier for the in-market baseball games. Its Spectrum Cable, or nothing. When every other provider offered better deals and promotions, I was just stuck because I love the Dodgers. But when Spectrum offered an alternate way to watch them, via an app, providing you were still a Spectrum Customer through Internet use or Mobile Phone, I went to investigate. And though the first customer service rep tried selling me on an expensive cable package, the manager, Nerses, stepped in and got me the Spectrum Dodger App on great promotional deal. When the season was over and I went to cancel, he went further and gave me good reason to come looking for him when the following baseball season started. So I kept in contact with him lightly during the offseason, and sure enough, when I went back the other day, (Because baseball season is starting again), he made good on his word and got me set up on a promotion for even cheaper than I paid last year, and with faster speeds! While my love/hate with Spectrum over the years, and their monopoly on the Dodgers, may continue, at least now I can attest than I am paying the same, or less, than any other provider could offer the Dodgers network to me--if they actually had the ability to do so. And I owe this to Nerses, who went above and beyond with his customer service. And as long as I continue to live in LA, or as long as he continues to work for Spectrum, then I'll go to him first over any other providers. His customer service definitely got me back in the love side of the Love/Hate relationship I've had with Spectrum over the past couple of decades. Thanks, Nerses. read more

This store shouldn't even be allowed to be open after we picked up a router from this location infested with dead and alive roaches!!!! Disgusting how is this allowed are equipments even being checked before repackaging or even being disinfected??? Can't even give zero stars read more

Harout He was so nice and patient and waited with us while we were there three hours because our phone was refusing to cooperate. He was multitasking with many people. He was amazing extremely nice and patient kept his cool under pressure dealt with other people's attitude in the best way possible he's extremely smart. read more

Spectrum - Internet Service Providers Near Me - Burbank, California

Wait time is super long and one of the Armenian guys that works there was coughing all over the place. If you are sick stay home.

Had two very inconsistent experiences at this store - both involving the return of equipment. Two weeks ago, my MIL made some changes to her service. She's pushing 80 years old and asked me to return a couple of DVR boxes that she wasn't using as well as an old modem that was replaced. I went in without an appointment and was roughly 4th in line. The wait was about 10 minutes, but once I was served the employee was able to pull up the account information, take my equipment, and provide a printer receipt. Overall, not too bad an experience and it got my MIL off my back about returning her gear. This week, I called to make some changes to my account and was directed to the store to return my old / unused equipment. I was also returning my MIL's old router that Spectrum had replaced since my last visit. So I went in today. Again, I checked in and was 4th in line. There were more employees working this time 4 vs 2) so I figured things would go faster for me. Wrong. I ended up waiting early 30 minutes. While I did so, I noticed that people were walking in the door, not checking in, and going right up to the kiosks for service. At least 4-5 customers did this, and only 2 were re-directed to go and check in. The other 3 were served immediately without having to wait in line! So I got to watch as the employees served walk-ins, who were inconsiderate enough to not wait, on a nearly 1:1 basis while 4 of us waited our turns. For every customer in line, they served another person who just walked up to a kiosk without checking in. They also felt the need to announce to the room that if anyone was returning equipment they could either just dump it at a kiosk or go to a UPS store if they wanted a receipt. Some people chose to dump their equipment into a random pile, but I needed receipts for both accounts - and walking to the nearest UPS store with all this equipment wasn't an option. And then, to top it off, when I went to return my MIL's router I was told I couldn't do so because I'm not named on her account. I explained that I had just done so without a problem within the last 2 weeks. Despite this, the employee refused to access my MIL's account or print me a receipt for the equipment I was returning (like they just did during my last visit). Instead, the employee *hand wrote* me a receipt on a triple-layered (think carbon copy) receipt pad! In summary, I waited nearly 3 times longer, despite there being twice as many employees, while the Spectrum employees let people cut the line and tried to shirk their duties by sending people to the nearest UPS store. read more

I recently moved so I had to drop off my old equipment. They open at 10am and I was there around 10:30. There were only 2 people working and about 2 clients ahead of me. Not sure why you need to wait this long just to drop off your equipment. I had to sign in and wait. This whole time as I wait, there is one rep helping a person. The other is behind the desk looking at the monitor then going in and out of their back door. I waited about 15 mins so in my head i was thinking how long would I have waited if there was many customers. Anyways, I got to the desk and told them I'm returning the equipments. He tells me ok that's it, thanks! I asked him for a receipt because the rep I spoke to from spectrum suggested that. He then looks at me and says, hmm I can write you something but I can't or I don't suggest it because I'm really sick and very contagious. I wasn't sure if I was hearing this correctly?! He said if I want some kind of proof, I can go to UPS up the alley. He said tbh we get the equipments faster that way. I asked him so any UPS could take equipments and he said yea. Well, there's a UPS 2 mins away from my home then I wouldn't have had this bad service and wasted my time! I was so upset by this experience. It was unbelievable what I witnessed today. What employee says that to their client?! It was just overall very frustrating and time wasting experience for me. read more

The Tech that helped us Harout was amazing he got us our plan and even gave us some helpful tips. We wish more places would have people like him because he was so helpful and kind and knew what he was doing you got to give people like that a raise beautiful how he helped us thank you again read more

I received exceptional customer service from Debora Allen. She helped me on 2 accounts activated 2 cell phones and even offer to check for discounts for me, without me asking. She was friendly, professional and extra helpful. Explained how the transactions will show up in my next 2 bills and even offered her phone number in case I have questions later. And no wait time! read more

I worked with Armen . He was so knowledgeable and helped me change my service over from AT&T to spectrum. He was above and beyond and a really good guy and was easy to talk to. As well,at a nearby kiosk there was another guy. Who was also helpful and very knowledgeable as well. I give this spectrum place five stars and the two gentlemen that are working. There are very helpful, knowledgeable, an and personable and welcoming read more

I came in trying to figure out what to do with my spectrum set up that was I having problems with and Harut was so helpful and accommodating. i'm so grateful for his help--- really great read more

Employees at this store are like" I don't get paid enough and could care less if this store is full of waiting clients" I'll let you wait 1 hour. Welcome to spectrum. :( read more

Honestly, I knew I should have listened to the previous reviews; I should have just gotten a return label or went to UPS store. I thought that returning a modem would have taken no less than 5 minutes. Boy, was I wrong... I went in and checked in and sat down. I was looking at my phone and eventually, I thought to myself, I've been here for a while now. I looked at the time and 45 minutes had passed. I looked up and the store employees were literally helping the same people that they were 45 minutes ago. The only thing that changed were the number of people in the store, which had drastically increased. Then I saw a jolly old man enter into the store. He walked up to a store employee and asked if he can drop his old modem there. The store employee rose her voice and told him to check in. I had just about had it and was about to exit the store when I got called. It literally took the store employee a minute or two to process the modem and give me a receipt. I seriously believe they need a better system for all of this, especially since more than 70% of the people that were waiting there were people that were returning their old modems... read more

What is it with all these places having abnormal height seating. I'm here at spectrum to exchange my modem and their seating is either all highboy tables or lower than traditional benches. I can't get up onto the high boys and I can't get up from the low down seating. Guess I'm standing for the 20 minute wait. Ugh. The only reason I gave this location 2 stars instead of one is that once your name is called, service is pretty fast. read more

The customer service at this store needs to be better. I needed to drop off my equipment due to leaving this company behind. The lady who opened the store was extremely rude. Instead of explaining why we can't just leave the equipment she yelled at us and told us to drop off the equipment with UPS around the corner. We decided to go to the Glendale galleria location and they were amazing. Very polite and helpful. It took less than five mins to have them scan my stuff and let me go. I don't understand why this store is so terrible when others in the area are able to give excellent customer service and support. I will never be back. If you need to go to a spectrum store I suggest the Glendale Galleria one. read more

Horrible experience with Karina. The initial interaction began with her yelling my boyfriend's name as we were next in line. As he explained his situation she cut him off while he was speaking multiple times, and she didn't want to look up his account prior to helping him without understanding what the situation was. She was extremely polite and helpful to other who spoke Spanish but very rude to us and others. Her tone, her energy and her presence was very unwelcoming and disrespectful. We asked to work with another representative instead and she rolled her eyes and waved us off. I will never come back to this location, and if you are black I wouldn't recommend you come to this location. read more

I never thought I'd give a spectrum store a 5 star review. I went to this store to change my old equipment, waited less than 2 min before Harut helped us. He was very knowledgeable, helped me replace my equipment with new ones, reduced my monthly payment, gave me advice on what other routers I need for my house. He was really amazing. This 5 star review is for you Harut, and for the people that made it possible for you to offer such great service. Thank you! read more

Bait and Switch I was given a price for my business internet services of $64.99 per month. I called twice to confirm the quote and asked for it to be emailed -- which they would not do. I paid a $99 installation service and once I got my first bill they were charging me 106.99 per month. I have been on the phone with several different managers for over 5 hours to try to resolve the issue. I've been charged a hidden fee for not enrolling in autopay. I'm also being charged a late fee for them not correcting the charges. Now I'm receiving a much lower service then I was quoted for more money. Highly disappointed. read more

Avoid this company at all cost. They literally have outages every day in the middle of the work day. They said their service is "as is" and no matter how expensive a package they have you are paying for 100% crap. They are not worth the aggravation. read more

After signing in and waiting 30 minutes, "people" apparently their friends come in and cut the line. And this worker was totally ok.What a great customer service. There were 2 workers "working", socializing. The other person with that lady was talking and socializing for45 minutes and yes all other people were waiting. Not recommended spectrum, not only this location, spectrum as a whole sh**y company with its customer service. By the way, I wanted switch my mobile service to spectrum mobile, I had difficulty to do it online. Thank God it did not work online and I needed to visit their store. I would never switch any of my services to spectrum. And if you read this, I hope you do same. read more

Spectrum - This ******* cut the line. And that ***** worker was helping him. Best Friends appearntly. - Internet Service Providers Near Me - Burbank, California

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Friendly, professional and helpful. Nice layout, big store & bright. There is street parking & an adjacent parking lot.

TERRIBLE customer service. Not gonna say the lady's name but she was so rude. All I asked was to see if they have wired headphones since I didn't find any at the wall. She told me I need to stand in their long line for them to help me aka answer a simple yes or no. They ended up not having what I needed. read more

This place is the absolute worst. If you plan on paying your bill with cash, don't expect them to have any change in their registers. If your bill is $59 and you pay $60. No change. If your bill is $59.90 and you pay $60. Yup, they don't have 10 cents. Come on Spectrum start the day with a roll of coins and at least $10. read more

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RE: Burbank City Spectrum Sales Representative: Chris Lopez I was in City Burbank on January 07, 2025, and received wonderful service from Sales Representative Mr. Chris Lopez. He took time to explain, introduce me to Spectrum's offers and explain to me the statements, that I had with me. I asked him why my monthly bill was increasing constantly, without adding any services. I said that I was a senior citizen and that there wasn't any discount for seniors. He took time to review my account and said he already put the notes or request to evaluate my account and that I should get my discount in February or March 2025. I am very pleased with his customer service and knowledge. Chris is an asset to the company. NOTE: Regards Porter Ranch Spectrum where I reside they are NOT helpful at all and each time I go there with questions I return very disappointed. Chris deserves a raise from Spectrum Management. Thanks, Armine Pogossian read more

The most disgusting worst customer service company ever. Too expensive, not worth a dime and keep people on hold for 2.5 hours before someone actually answers. read more

great people . very professional. Debora Allen is very kind and professional employee. thank you .

Internet outages every week. Price keeps increasing. I put the account on seasonal hold, but then decided to cancel the service. NOBODY can help me at spectrum. Physical store told me to call their customer service. Customer service told me to go to the store. Later, spectrum. read more

Be careful because they'll tell you their coverage is as good if not better than T-Mobile and it's not, it's HORRIBLE in Comparison. I can't Stream Shows or Games like I did with T-Mobile, 2 hours away I couldn't do any streaming and the coverage was very spotty. I signed up for $29.95 for 2 Phones for the first year and it was changed to $24.95 for each phone no first year free for one line. When I complained about the coverage they offer me PLUS at no extra charge and my next bill I was billed $10 more for PLUS. I paid the 2 phones in full and all the cost to this day and they won't let me leave Back to T-Mobile for 60 days + So my wife and I have to live with this mess and HORRIBLE COVERAGE, SERVICE AND RUDE CUSTOMER SERVICE FOR ANOTHER MONTH NOW. Long story short GO WITH T-MOBILE because this is the WORST MOBILE PHONE EXPERIENCE I'VE HAD SINCE CELL PHONES HAVE BEEN OUT 35 years ago read more

The worst internet service provider! Get a different one. They are complete garbage. They will over charge you and offer trash internet that doesnt work half the time read more

I need to upgrade my router. When I went in, Eddie greeted me with a big hello. He took the time to look for my router. Eddie told me that he is usually in the Hollywood store and I am sure glad he was in Burbank. I was in and out in 15 minutes. Excellent customer service. Thank you Spectum! read more

Spectrum - Inside store. - Internet Service Providers Near Me - Burbank, California

I am a new internet customer and signed up online. It was a very easy process and I scheduled to pick up my equipment at this location. I had a great experience and Debora was amazing, she provided quick answers and awesome customer service. read more

Professional and respectful. Needed to get a New Modem, walked in one of their sales / Customer service associates helped me with my inquiry . Very short and quick visit that saved me alot of time. read more

The service is terrible but beyond that, the technicians are not knowledgeable and the customer service is horrible. So often, the techs come out and can't fix the issue, call a supervisor and the supervisor is condescending and not helpful. Today they wanted to remove equipment with no good explanation and refused service when I asked questions about service and costs of doing so. Spectrum is the worst!! read more

If I could give a 0, I would. There were 3 employees helping 1 customer. And then the lady in the picture just got on her phone. And then she started helping another customer while she was helping me. read more

Spectrum - 2-3 employees helping 1 customer when I was waiting for 5 minutes. - Internet Service Providers Near Me - Burbank, California

I went into your Encino store today needing help with my mobile phone. Harvey B helped me immediately - was patient and took the time to show me what I asked - thank you to Harvey B read more

:THIS REVIEW IS FOR THE CHARTER CUSTOMER SERVICE LINE: Shitheads work here. Spoke to a nice girl during my lunch break about having my internet shut down at my old apartment in two weeks time, and transferred to my new place when I moved. I gave her the date I was moving, she promised me the hardware would deliver to my new place and arrive ON THE DATE I ARRIVED AT THE NEW APARTMENT, with "pinpoint date accuracy". She was nice, she was personable, I thought she knew what she was doing... I hang up the phone, and my internet goes out immediately. She shut my internet down then and there...while I was working. It took TWO.MOTHER.FUCKING. HOURS. to get the internet turned back on, I wasn't able to do my job and had to call my boss, and I had to speak to multiple people because the afternoon crew are a bunch of a shit-tossing chimpanzee motherfuckers who don't know up from down . I reported her to her supervisor, and suggested they assign her parking lot duties, picking up trash. Oh yeah, it was explained to me that there was no "pinpoint date accuracy" for the hardware delivery, that the girl had told me a lie, and that the hardware would ship out ASAP, even though I wasn't at the new place yet. Meaning, the hardware ended up sitting on a doorstep for a couple days in the sun, until I was able to get over there and get it. It's a fucking miracle it didn't get stolen. For whatever reason, I also received a SECOND set of the SAME hardware, and had to take it to a UPS store to ship back. Now I'm at my new place, it's two months later, and I get a late bill in the mail--the dumb dumb who shut my internet off forgot to activate my auto-pay, so I haven't been paying my bill. OK fair enough, I should've noticed the payments weren't being made. In my defense, though, I set up autopay five years ago, and haven't had to think of it since. But OK. Oh, but the fucktard also forgot to shut off my previous address, so now I have TWO accounts. Doh! In closing, if I didn't have to deal with Rectum (that's what I call Spectrum), that would be awesome. But I do, so fuck me I guess I'm stuck with these jackaloons. read more

They are looters, never set your account on auto payments. I closed my account and returned all divides, they gave me final receipt with zero balance but after a month they charged my account $69 for nothing. I am calling them but no one knows what's going on you can see my account and receipt in picture read more

Spectrum - Internet Service Providers Near Me - Burbank, California

2 min experience !!! I've never had such of quick and helpful service at any of those companies BUT today, Coral was the one to serve me and she did it on the best way with a big smile on her face !!! read more

Spectrum - Internet Service Providers Near Me - Burbank, California

The staffs are so uneducated. They dont know what they are doing. They have know information about what they doing. They are very slow and very dissatisfied with service. Lets see if there modem and router work better. I pay for 1gbps plan but my speed is only 10-50mbps even my router support there internet. This is a scam! read more