I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

Bobby is sooo helpful here! Multitasking and keeping his cool! Thanks for assisting us in using our…read moredeductible insurance after we washed our phone! Good to call ahead and advise them if you have an extreme issue, like washing a phone. Use the red chair to wait your turn and just know Bobby will be listening if you talk about what you're here for. And bonus check in 25% off here on yelp for a new phone case.

The staff here are friendly and professional. Usually, when I walk in, I get to speak with a rep…read moreright away. No complaints. One piece of advice is to ask your rep to check t make sure whatever you are picking up will work with what you have. I'm specifically referring to modems and wifi extenders. I'll probably switch over to its mobile services sometime this year:)

This location needs to warn people that they are next to a parking lot scam. They keep you there…read morefor way more time than needed trying to sell you cell phone service. Meanwhile if you don't notice the signs in the massive parking lot next to the giant red XFINITY sign, you will be booted and charged $170 cash to leave. Terrible setup.

It is very difficult to find help like this! I went into the store to port one line over from AT&T…read moreand add a second line. I went into the store around 7:30pm (closes at 8) and Ben was very willing to help. He was very thorough and knowledgeable about Verizon plans and made the process very easy. He stayed well past store closing time to make sure I was comfortable and I was up and running correctly. 5 stars for Verizon and even more for Ben. He was super helpful and the world needs more Bens these days!

I am filing a formal complaint regarding a Verizon representative named David at [1654 W Roscoe…read moreSt]. Over the past two months, his conduct has caused me significant stress, wasted time, and financial confusion. Despite repeated calls and visits, this issue is still unresolved and I am still dealing with Verizon today. 1) Misrepresentation at the point of sale * What I was promised: David told me that, as a new customer, I would receive one iPhone 16 Pro at a discount plus a second iPhone 16 Pro (to be used with a trade-in option), and that I would pay for only one line but receive two phones. * What actually happened: After I signed the paperwork, David produced only one phone and a hotspot and then claimed the promotion doesn't work the way he had described. * Why this is unacceptable: This is deceptive sales behavior--a clear case of misinformation that induced me to sign an agreement under false assumptions. 2) Obstruction and avoidance of cancellation * When I immediately asked to cancel, David insisted it could be done only after 24 hours. * For the entire following week, David was "not available." I visited the store daily, but other employees refused to help, saying only David could access my account. * I finally found him a week later; he canceled the plan and provided a receipt. * Impact: Needless and avoidable delay, lost time, and escalating anxiety--already a week of headaches caused solely by his handling. 3) Improper charges and ongoing billing harassment * I paid $170 at activation. After cancellation, I received only $70 back; $100 was kept as a cancellation fee. * Despite the cancellation, I later received a bill for $189.35. * Multiple Verizon agents (including Financial Support) told me I owe nothing given the cancellation and the prior $100 payment. One agent said he'd call the next day to confirm full resolution--no one called back. * I continue to receive emails and phone calls demanding payment. This is unacceptable and erodes trust. * Most importantly, this matter is still not resolved today -- I am still being contacted by Verizon as if I owe money, even after being assured multiple times that I do not. 4) Two months of headaches and nerves Because of David's dishonesty, negligence, and avoidance, I have endured two months of stress, unnecessary store visits, and hours on the phone--2-4 hours in one session alone--trying to fix an issue Verizon created. And to this day, I am still forced to deal with this unresolved problem.

I have a dozen AT&T devices. Sometimes phone tech support is not helpful. It's great to have a…read morebrick and mortar store nearby with a friendly and knowledgeable staff. One suggestion, however. I feel like this location could benefit greatly from having massage chairs for customers who are waiting. Just my 2 cents.

We went into the store to asking to meet the Verizon and Tmobile promotions. Jonathan, the store…read moremanager, assured us we could have lower bills and a new phones. What a mess!!!! Our bill was higher and no phone trade in was allowed. After several in store meetings with Jonathan, we just called ATT customer service and all was handled quickly and exceeded expectations. Skip this store.

Terrible customer service. I purchased a phone at this location, was misinformed about what I…read moreactually paid for. The manager was extremely rude.

My boyfriend purchased a brand new (or so he thought) iPhone 15 from this store in July. He started…read morehaving battery issues which is unusual after only 5 months. Boy were we surprised to see the "first use" date on the phon3 was September 2023, so he was sold a used device under the guise of it being brand new. Don't buy phones here.

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

At the outset, they were coy about the fact that their service doesn't cover all parts of Chicago,…read moreeven though the company came up in a search for ISPs that serve my new zip code. I then had to find out that they didn't via an email. I'm trying to find an ISP that isn't contributing to our unfreedom, unlike the hegemonic Xfinity. Pity that 12Global ain't it.

Elliot was sooooo helpful and awesome!!! Made our experience great and easy! Thank you!read more

Went to this store yesterday to ask question about why I was not getting a phone signal. But the…read morecustomer service lady is rude. The other staff just looked and did not say anything at all. I will not come back to this store anymore and probably switch to a different carrier in a fee month.

I HATE HATE this place , i have been there few times . i was driving around and saw that they had…read moreverrizon phones so i went there got a "new phone" for 450 etc . so called verrizon to active it , they should have done there but , the guy that sold it to me , did not speak english ! when i asked couple of questions he kept saying the price of the phone . anyway i called verrizon , they asked me where i got the phone from, who sold it to me , i asked why so many wierd questions . he said to me that the phone in question had been stolen !! i said it cant be . i just bought it ! they told me to go get my money back and file a report . so i went there to try to deal with those people but he cant understand a word coming out of my mouth . so next day i came with a friend . they told him that only if i gave them 35 dollars more they would change it . i said fine . they activated it there . so battery was low low he said that the phone had been in the box for too long without been used , so i said ok . by the time i got home phone was off !!! plugged in , phone powers up but asked me for my password . i had not set a password for this phone . so next day i went there with my other friend to find out that that phone had been used before i got it !!!!! they could not unlock the phone and told me that i should have never turn off the phone . i got angry and asked for my my money back . the guy goes well all sells are final . i said what ? they never told me that ! he smiles and says " you did not read the fine print my friend " i said i dont speak spanish cant you see !! he goes well to bad . after talking to them i finally got a phone worth 250 . after having the phone for two months battery died ! DO NOT BUY FROM THIS PLACE EVER !!!!!!!!!!