This location was absolutely amazing to me. My phone started making a terrible high pitched screaming sound every time the ringer went of when receiving a phone call, so I took another phone I had in to make a quick switch. We ran into a road block in doing this when we discovered that I did not have authorization to access my parents account. They could have just turned me away, but they did not. They went completely above and beyond to help me resolve my situation and were very pleasant and understanding the entire time. Not to mention that I was very impressed that I was immediately greeted upon arrival and dealt with very respectfully by both staff and manager. I would highly recommend this location to anyone and everyone. I was very pleased with the amount of patience I was met with during my entire visit. I will certainly be returning to this location for all my future phone needs. read more

I came into this location recently. Let me start by saying I normally dread going into a phone store due to its length of time it usually takes to get what you need taken care of and the constant upsell. However this trip was dramatically different. Hector went above and to make sure this experience was a memorable one. What I liked more than anything I had dealt with in the past was his caring/ and precise mannerisms in handling my needs. This trip wasn't an all day thing as I feel it is sometimes in fact hector got me in and out and my new phone in fractions of my usual trip. I commend Hector for dealing with me in a friendly manner rather just every other sales person which brings personality to the business. I got what I need done and had a good time shopping at Verizon! Thanks Hector, keep up the great work, I will definitely send some referrals your way! read more

I hope this review is for the Chico Mall store. I would have rated this a 0 out of 10 before yesterday. Was so unhappy with Verizon, the store and even phone calls. I was ready to throw in the towel and find a new provider. But yesterday I got the good luck of having a lady named Liz help me. Finally after about 6 months of trying I got answers! She was more than helpful. She was understandable and took her time with me. I left the store with the phone I wanted and all my questions answered! I am rating this because of my experience yesterday ... With this outstanding professional employee, Not any prior experiences. read more

Today I went to Verizon on the mall and they treated me like I was in the dmv. I left because I was tired of waiting so I went to the Verizon on east ave and it was like night and day. The rep I had was thomas and he spent hours with me showing me how to use my new phone and tablet! I now know how to watch comcast TV on my phone and tablet which is awesome! He took the time to download every app I could possibly need and show me how use them! I would highly recommend going to the east ave location instead the mall. They will treat you like royalty and make sure your taken care of. read more

This store is awesome!! I really don't understand the negative reviews on this place. I went there to get my new iPhone 6s set up and they made the process super fast and easy. At the same time, my boyfriend also got a new iPhone through Sprint and had such a horrible experience with multiple Sprint stores in Chico/Yuba City and Sprint corporate, so we went to this store to switch his service over to Verizon. The employees here are so nice and knowledgeable and made the experience of getting a new phone fun and enjoyable! I will definitely be coming back to this Verizon store! read more

This verizon store is amazing. Their customer service is impeccable. I am on my dads plan and he lives in Texas so it's difficult to coordinate our upgrades and make changes to the account while I'm in Chico. Yet, somehow they did it with such ease! They were so kind and thoughtful and made me feel so taken care of. All three lines on the account were due for an upgrade and we were able to do all of it! It was so refreshing to work work such knowledgable staff members. The manager took special cafe of me and made me feel like a VIP. I highly recommend going here :) read more

I came into this store because it is convenient to where I live. I needed to replace two phones that were damaged and lost in the same day. When I came into the store I was helped by Lisa. What a wonderful person! She went way above and beyond trying to help me. We had to make many calls to the corporate office as their billing was incorrect. In the end I was able to replace the phones that had been damaged and lost. She is an asset to this company, as are all the other employees, and manager! and should be recognized. read more

The customer service here is excellent. Friendly, helpful, & honest people who are willing to help you out. There is no "sales person" feeling when walking into the store & employees are more than willing to help you find what you need & what works for you. I have been in multiple times and never had to wait in line. Plus, every time I went in the same person was available to assist me so I didn't have to keep re-explaining my situation. Another plus, Verizon's service is 20 times better than AT&T. read more

My mother and I ventured here for the first time. I have to say considering all the changes for new phones and accessories, we had impeccable service! Not only did Andrew (our initial rep), listen to all our questions, he did everything with patience and a smile (he even came back after running an errand). Hector then stepped in and while finishing with his own customers, helped out in the process while Andrew was away. Both were extremely helpful and kind and we will be back in the future!=) read more

I needed alot of help understanding much of the tablet and phone. Noe was so helpful and realized I didn't know much of how this all works. He is patient, kind and understood my personal needs for today. I feel I can come back and he will help me in anyway he can. He needs to be considered for a raise as he is of great value to Verizon. I have no questions in my mind to have my family and friends come in and have him help them. Thank you Noe for the experience of today! read more

Awesome customer service! I soaked my phone and it was done. I needed a phone ASAP and Jahai hooked me up. When I couldn't download my photo's, contacts, and notes Don DiMaggio took the time to transfer all that from an old phone and everything worked wonderful! Thanks to Jahai Baruti and Don DiMaggio everything went smooth and works great. I recommend these guys and award both of them 10 stars! Thanks guys for helping me out big time!!! read more

I couldn't have asked for a better experience. I am not to familiar with the newer devices and I got a new phone and a tablet and the rep took the time to show me how to use both my new devices. They will answer any questions you have and more. I definitely recommend everyone with Verizon to go to the location on east ave! The reps in there are incredibly helpful, the specific rep I had was Thomas he did a fantastic job! read more

I went to the mall store first, but their wait was over 30 minutes and when i was greeted the sales person was very short and dismissive. They couldnt answer all my questions and seemed more interested in the sale than helping me out. At this store they explained everything clearly and even worked around my budget. This is the store to go to if you appreciate good service read more

I needed to upgrade my business iphone and wasn't thrilled with my current provider so I checked out Verizon. I went to the East ave location and was assisted by Jahai. The switch over was smooth and surprisingly fast. They backed up the phones and installed the flexible glass for me. And my overall bill went down! Thank you Jahai- you made this easy and painless! 5 stars read more

Eddie, jahai, hector, jose,dawn, have given the best customer service. I had problems with my new phone and they gave me a personal phone to use during the week because I am in the middle of moving. They got my phone up and running for me in no time. Very nice guys. I was having a bad week and these guys turned it completely around. Nice job gentlemen. read more

I was convinced to switch to Verizon by being given false information from one of the employees at this retail store. The whole reason I switched was to save money. Do to the false info, it ended up costing me $643.00 to switch. If I'm being optimistic, switching will save me $23 per month. So I guess I will save some money.......30 months from now. read more

Came in to check when I was eligible for an upgrade and I am leaving with an awesome new phone. Don helped me get a great promotion on my new phone and saved me a bunch of money. Great deals, new phone, and excellent customer service. I always come here for my verizon needs even though I now live out of town. Well worth the drive! read more

I went in to get a new phone for my husband right before they were to close for the evening and experienced great customer services. They didnt try to rush me so they could leave, Answered all my questions and got a great deal! When u work in customer service u definitely know the difference and appreciate it tremendously. read more

I recently have not had a good experience at this Verizon store but today I visited again and my experience was great. Don had great customer service a good sense of humor and was connecting with customers on a great level. His work was consistent and showed lots of effort. Don is an employee that stands out at his Verizon. read more