They would not let me buy a new phone in full with my debit card because they said I am not an…read moreaccount manager even though it has me clearly listed as one when I sign in to the Verizon website. I guess they don't want any business.

Honestly whoever works here like to play games. Tried saying it'd cost 650$ and a bunch of other…read morestuff when i asked about my promotion for a new line he said he didn't see it on there so for my new added phone i went to the one on 20th in the mall instead and the got me the online price 375$ and helped me out way more. I dont recommend the version on mangrove

Last month my friend & I were treated so respectfully at this location. Everyone was kind to us!!!…read moreWe got to work with Chris. He went above and beyond explaining everything to us during and after that day. Yes, frantic phone calls were made once we got home due to things getting tough installing new equipment! Overall we have to share the support overcame the stress! Today, (a whole month later) we went back to the same location to get some additional in person help, once again there was so MUCH patience and kindness! It was the real deal -no fluke!!! Thank you Chris! And FYI AT&T you have a great employee!

We bought new phones and were trading in our older phones. On that day our trade ins were valued at…read more$899 each. We were told we should keep our old phones in case we discovered something didn't transfer properly. They told us just bring the phones back before 30 days. We brought the phones in well before the 30 days and they refused to give us the $899 per phone dropping in to $700 per phone. They said oh no that was a promotion for a certain time and it's over. This is horrible business. They don't care! Go somewhere else. Best Buy would have been better and where we will go next time. Not here.

On Saturday March 14th, 2026 I took a trip to the Mangrove AT&T store in Chico. I am not a customer…read moreof AT&T currently. I came across a modem in a storage Shed and I wanted to return it to AT&T and I've been shopping around for a new carrier for my phone and internet services. I figured since I was going to be there to ask what to do with the modem I could talk to them about switching over to AT&T while I was there. I walked in with the modem in a small box, and before the door even shut, a lady in the back of the store started yelling at me, "WE DON'T TAKE THOSE HERE!" in a very, very rude loud voice. of course I was standing there stunned at the greeting. then she yelled at me again, "WE DON'T TAKE THOSE HERE! YOU HAVE TO SEND IT BACK YOURSELF!" I got a confused look on my face and I said I found it, it isn't mine but she screamed again, "WE DON'T TAKE THAT STUFF HERE" (as if I would know that since I wasn't a customer). I was so shocked at the time that I didn't understand what she was talking about. A polite male employee (that looked as shocked as me) was sitting close to where I was standing and he was kind enough to explain to me (in a normal voice) where to take it. He politely answered my questions and I left the store. As I hobbled (I'm handicapped) to the UPS store I was getting more and more angry at the unprofessional attitude and rudeness of the employee. I think she was the manager. When I got to the UPS store the line was 10 deep and only one person was working at the desk, so I turned around and threw the modem into the trash by the door and I left. I have NEVER in my life had a person yell at me like that before I even opened my mouth. Too bad for AT&T. They could have had a new customer that day, but not now. Not after that kind of behavior. I've posted this on every social media platform in my quest to warn everyone to avoid that store. Unless you like being treated badly and taken advantaged of. There are many negative reviews on that store. Be sure to read them before you even consider walking through their door.

My Att sales rep was Jeff at the Att store on 20 th St. In Chico. He did a great job for us! He…read moregot all set up with the services we requested and was very professional and nice to work with! Contact Jeff if you need any of the great services provided by ATT.

I have had two phones repaired here he is the best most knowledgeable person. He brought back info…read morefrom my phone that Verizon COULDNT and they charged me 35.oo for nothing. Again I can not express how satisfied I am with this business.

Went in today and received help on the spot. Great expertise and service!! This was my second…read morevisit. I will always stop there first before buying a new phone.

I took my phone here and after they fixed the screen, the brightness adapter kept going dark and I…read morekept having to go to the display settings and make it brighter so I could see better. I finally gave up and turned off the adaptive brightness. Also, each time I use the camera it becomes blurry and it just hasn't been the same since I took it in. I agree with another reviewer on Google that they take it apart and take the best parts of your phone and replace it with cheap parts. I'm pretty sure that's what happened with mine. I can't remember how much it cost me. I just remember that it was a lot and that the tax made the price much higher. Batteries Plus Phone Repair cost $100 more, which is why I didn't take it there. Look elsewhere.

Had to go back three or four times after they replaced the screen on my iPhone mini because it…read moredidn't work right ...however, eventually they put in a higher quality part and worked well. I would just suggest the business owner to use higher quality parts from the beginning, so people don't have to keep comingback back-and-forth. Regardless the service is great and I would recommend this business because if something doesn't work out, you can go back until they fix it correctly

If I could give zero stars, I would. This was the worst experience I've ever had. The whole process…read moretook three days. On the first day, the guy helping me was not knowledgeable at all. After he realized my phone was an iPhone 14 instead of the 13 he originally claimed it was, he tried to put it on me as if I had told him it was a 14. He said he would have to order the battery, but he never explained that he would call me when it came in. I called on Sunday (day two) to see if the battery had arrived. It didn't show up until Monday. I took my phone into the store so they could swap out the battery. My phone was working fine at that time. After they replaced the battery, my phone started shutting off during calls, then right after sending a text message, and again after another phone call. I took it back to them. They removed the new battery and put the old one back in, saying the new battery must have been defective. However, once the old battery was reinstalled, the phone continued doing the same thing--dying during phone calls and after sending texts. Now the phone just turns off and on by itself. As a result, I had to buy a new phone, which is exactly what I was trying to avoid by getting a new battery in the first place. They completely messed up my phone. I would not refer anyone to this place--not even my worst enemy.

Amazing for many years. No matter the problem they could help me with my iphone or any problem I…read morecaused. Always friendly and helpful. Miss you fellows. Love, Dee & Wayne Ward

To the very competent, kind and hardworking young man that was working today, thank you. To say the…read moreleast, this young man deserves a raise, a promotion, and recognition. I came in with a screen glitch on my iPhone. This was stressful for me as my medical device is fully controlled from my phone. (Before anyone comes at me, yes I have backup options, they just are not as effective.) The young man quoted me and told me to come back in a couple hours. I expressed my concern with it controlling my medical device and he told me he would get it done ASAP. I sat in the shop and read my book while the shop kitty slept in my lap. What I witnessed over the next hour was impressive to say the least. He was the only employee. Person after person poured into the shop. One after the other he took the time to address what they needed and was polite and patient with them even when the person did not deserve it. He finished my replacement in an hour. An hour, that's it. In that hour not only did he replace my screen beautifully, he answered the phone, assisted customers with finding products, assisted customers with their phone issues, and answered customer questions. This young man did the job of at least four employees. I regret that I did not catch his name. If the business sees this review, I was there on 6/25/26 from 4pm-5pm. If anyone from that date and time leave a poor review on the business, please feel free to assume they are the customers that did not deserve this young man's patience or politeness. Highly recommend this business!

They totally formatted my fathers phone WITHOUT his permission than tried to flip the blame and say…read morehis phone made them do it. He had photos of his grandchildren the last message from his grandmother who passed away a year ago this is a HORRIBLE most DEVASTATING thing. the lack of accountability is disturbing