So walking in at 6:40 pm after walking around for about 30 mins finally someone ask me for my name to sign me in. Yes all the employees where busy but again that designated Verizon employee greeter never greet us. After I made comment about where do you sign in that's when she actually said "I'll be right with you" then five mins shay for my name and proceeds to tell me thAt it's going to be about 40 mins for anyone to help me. Never had such a bad experience with Verizon ever in the 6 years I've been with them until today. I don't recommend this store at all. I'll go back to Point Loma,my favorite store with awesome customer service! read more

Avoid this store. I attempted to upgrade my existing basic phone to a smart phone. The association instead advised me to go with a yearly prepaid plan and keep the same phone. He looked up my call record and saw that I just don't make phone calls. I returned the next day and got another associate. He decided that the Droid Razr would be perfect for me. I ended up with a lot of accessories I didn't want including a car battery charger and a stylus. The care charger might be a good accessory if they had actually sold me the necessary cable to use it...having to haul a single cable back and forth from the house to the car doesn't make sense. I was happy with that part of the sale. However, then one of the managers started interfering. He wanted me to switch internet and phone services. I wasn't interested. I ended up with an unwanted, unauthorized wireless mobile device. I did not authorize the change. The new device was activated six days later. I found out only when I tried to make a phone call and had no dial tone. Major problems with the Verizon wireless device. First caller-in only listed the phone number...I screen my calls, I may recognize names, but not phone numbers. I started looking for manuals...there weren't any. I tried to call the Verizon office to cancel their illegal switch, I couldn't connect with anyone. I found out by reading manuals online that you had to dial 10 numbers to make any calls...even local calls required the area code. I also found that you can't send faxes...another major problem. I used the phone only to call Verizon customer service to cancel the service and my previous company to reactive the service. I returned the phone as soon as possible. Today I discovered an early termination fee on my bill. These guys make used car salesmen look good. read more

Edgard has been my go to sales guy at this store for several years now, he's always helping me and my business with our mobile plans. Ask for Edgard if you want to get great service and attention. read more

Gino took amazing care of me when I needed to upgrade....he cut costs, went above and beyond to find a way to charge my dads old phone so I could retrieve his texts and messages which were really important b/c he died last Thanksgiving. Ask for Gino, he is the bomb! And he will make sure you are taken care of. read more

I think this verizon Wireless location is one of the best I have been to. At the end of the day it is all about the people and I have been here quite a few times experiencing the best service and help. I think sometimes people may be having personal issues or a bad day and they take it out on the store. One of my favorite people to work with is Jair. No matter what he is doing or what station he is at his professionalism never waivers. I was also assisted by Maurisio and he was fabulous helping me with my cell phone protectant cover. If you get a chance give these guys the opportunity to show you how great their branch is. Of course I cannot leave out Markoz. Lots of help and has a great spelling of his name to boot. read more

Went in this store to change our service to unlimited data, we were greeted by employee Jesus, who the entire time was too concerned about a game his was playing on his phone to give us attention to our issues. I can understand if u were not with a customer but for you to be playing a game on your phone right in front of customers is unacceptable, he needs to learn how to be better at customer service of find a new job read more

first off I must say.. Vzw knows how to hire women...but anyways the most beautiful woman on earth helped me... karyna... I bought whatever she sold.... Now my pockets are too empty to ask her on a date..smh... I had a water damaged phone now I have a mifi a bluetooth and a thunderbolt! Thanks karyna n thanks vzw.. You guys are the best! read more

So my partner bought a few things from this store and i must say.. THE BEST VERIZON EXPERIENCE EVER!!! the lady who helped us was Haydee Garcia.. we bought a net book (HP 1037NR HP MINI) its not the best laptop ever but its still very nice.. id prefer this over a Toshiba satellite.. I recommend this store and especially the sales lady Haydee Garcia.. read more

I came to this Verizon store after doing some research as to what new phone I would want. I had a Samsung Galaxy SIII and after three years the screen "bled" and my display cold not be seen anymore. I did not have insurance and came to the store expecting to pay for a new phone so I didn't have any unreasonable expectations of the experience I would have. I got there just before they opened and found parking easily in the small lot. As I walked in David Sanchez approached me and asked if he could help me. I told him of my problem, showed him the Samsung and he said that it couldn't be fixed and that I was looking at getting a new phone. He looked up my account and said that I was available to get an upgrade. I told him that I had been doing some checking and said that I wanted to pay for the phone outright with monthly installments so I was able to keep my month to month plan (no contract) and also keep my Unlimited Data plan. He said that I could do that and proceeded to show me different phones. I told him that I was interested in the Motorola Droid Razor HD. He informed me that that was last years model but he checked and they still had stock in back. I purchased the phone plus a 32 GB SD card to place inside. David then took the time to transfer everything from my old phone onto the new one including over 10GB of video, photos and music from my 16GB card onto the new one. I am extremely pleased with this location and most especially with the customer service that David provided. Thanks David! read more

I work in customer service and I value businesses who have it. But there is no customer service at all at the H Street location. I was not greeted when I came in, and took a few minutes to be assisted only to be told they could not do anything for me. I needed to transfer my contacts from my old phone to my new phone. Since I didn't back up my phone they couldn't do anything for me. Lucky for them I figured a way to transfer my contacts. I wifi my iphone, downloaded the backup up and voila. Transferred! Thanks for nothing CV Verizon. I'll be doing business else where and if you value customer service you should too. read more

To be fair, in the past we've had good service at this Verizon store, though the wait is usually long and the parking ridiculous. But today was the last time we'll go there. My daughter was eligible for an upgrade and wanted an iPhone 4s. The sales associate (after a 20-minute wait) told us it would be $250. I was stunned. Usually an upgrade means you get a free or cheap phone in exchange for extending your contract another two years. We asked why so much when online it showed the same phone for $90, and he said that included a $30 "upgrade fee," $60 in taxes and "all the accessories." I asked him four times what the accessories were and he never really answered, just kept saying "you'll want all the accessories." He also said "the days of free phones are over." He wouldn't work with us to bring the price down, or tell me what our other options were, so we left. Tried to buy the exact same phone online at the Verizon site and it came to $130... but there was no way to find out how much the tax would be until after you paid for it, and the customer service chat rep either couldn't or wouldn't tell us how much the taxes would be. As a last resort, we went to a different Verizon store on H St. near Otay Lakes Rd., explained that we didn't have $250 and asked if they could work with us. They said, well if you'll take a 4 instead of 4s, we'll give it to you for free. Walked out with a new phone after paying $28 in taxes, total. Can't even imagine why the first clerk wouldn't give us any less-expensive options, but he lost a sale because of it. read more

Be careful going to this location they add insurance without telling you, even when you deny it when they ask. Seems you cant trust even a corporate store now days. I know that they are sales rep but that does not mean screw every customer from behind. i work for UT San Diego i will make a story out of this and let people know be careful where you shop. read more

Horrible customer service especially the one on H Street in Chula Vista Diana is horrible not only did you make me feel like she was racist but she was just horrible she had on her don't bother me hat times 2 very rude and I will never ever go to that location ever again also the location on Broadway and Chula Vista is just as bad those guys over there had on there don't bother me hats they don't it's just horrible the customer service at Verizon now this is horrible I remember back in the day because I've been with Verizon for Years everybody was happy to see you that I was willing to help you it was just awesome customer service now customer service sucks they don't want to be bothered unless you're spending money and that's just the bottom line and even though they do have great reception there's other cell phone carriers out there that have great reception as well in fact I get dropped calls all the time from Verizon I stay with Verizon because when you upgrade you have to stay but with the horrible customer service nowadays I cannot wait until it's over read more

Im trying a to get a phone for my who have a bad credit. Saw a bad review on yelp but was thinking of trying. Got disappointed.. First parking is so hard secondly customer service is ok. Have to wait an long time to get attended . Going back yo At&t read more

quality customer service WITH ALBERT AGUIRRE. This gentlemans all about serving you as a customer. Ask for him by name....HES WORTH THE WAIT. read more

I was sent 3 refurbish phones, going with my 4th one, all with the same issues. It shuts off as soon as I disconnect it from the charger. I went to the Verizon store on H St 2 times and none of them were able to fix my issue. I am getting the run around with the store as well as the call center. The only option I was given was an upgrade, which I declined since I have insurance and bought my phone within the last 8 months. I find it very offensive and a lack of concern to fixing my issue with Verizon in whole. I have been without a phone since December 22, 2015. I am going to reconsider my phone services. I have been a customer for more than 10 years. read more

Please please please don't pay attention to the negative Reviews for this place. I understand some people can be rude but don't let one person ruin it for others. Today I was helped out by Jair who I must say he has the best customer service skills. I went to the Verizon store by the walmart across from the 54 freeway and I was told that even though I had insurance on my note 3 I would have to $100 to get a replacement phone. To make a long story short, Jair explained to me step by step on what the process is to obtain a new phone. He also mentioned that a new note was going to come out in a few months so I shouldnt upgrade just yet. In the end, I am going to Recieve a new note 3 at no cost because of the insurance I have. He also explained the plans and how I can save more money on my bill. Thanks Jair for making this visit a great one and for saving me money. If you stop by this store ask for Jair. He won't let you down. Thanks read more