About 2 years ago now I brought them part of an extremely complicated half digital/half analog…read moreHi-Fi receiver from the 80's...and they fixed it no problem! Specifically, they needed a belt of unknown size/length, some adjustments, and some lubrication of the moving components. Process was straightforward and quick. I'm totally impressed with people that can fix "anything".

Chris did a GREAT job refurbishing my 23 Yr old Bose CD Radio. It had stopped working completely…read moreand in just a week he serviced and fixed it for a reasonable price. Thank you Chris. I recommend this company without hesitation, and will use it in the future when needed.

Dariusz serviced my Pioneer PL-530. He was able to complete in a few days. He walked me through…read morewhat he fixed and helped me understand how the mechanisms and electronics worked. Great resource and would definitely have him work on other electronics in the future.

Owner was very nice and willing to explain a lot of things to me regarding audio subjects and…read moreequipment. Very trustworthy I think. Plan on going back

Great knowledge and great service. They met all my…read moreexpectations and they provided a great understanding on what my requirements were for this installation.

I had an outstanding experience with SSAVI. From start to finish, the service was top-notch. Matt…read moreand Tony were incredibly professional--clean, efficient, and respectful of my home (they even wore booties, which I really appreciated!). The TV and soundbar installation was done with great care and attention to detail. Everything looks and sounds amazing. What really stood out was the integrity of the owner, Kirk. He guarantees his work for a year and, more impressively, followed up after the job--something you rarely see these days. It's clear that customer satisfaction is a top priority for this team. I watched three sporting events the night after the install, and the setup performed flawlessly. I couldn't be happier. Highly recommend SSAVI for anyone looking for quality AV work and exceptional service.

I saw the reviews about how difficult it was to work with these guys, but they are supposed to be…read morereally good so I gave it a try. I had to fill out the form twice, and have the guy yell at me a few times on the phone. That was ok. I got through the insane vetting process, and then I brought it over at 12:30 (they are only open 12-7 on some days). They were closed. I ran some other errands and I called back 2 hours later to see if they were open yet. They answered and immediately started yelling at me again. I couldn't even ask if they were open for me to bring it over. I got a lecture about how busy and important they were. I tried to tell him I already filled out the form and just wanted to know if I could bring it over. He kept yelling so I hung up this time. He immediately called me back and started yelling at me again. I hung up. He called again and left a several minute voicemail telling me all about what's wrong with me. I was willing to put up with a lot to get this done but he is a supreme asshole. I give up.

Hands down the most grumpy, arrogant, and unpleasant customer service experience I've ever had…read more I contacted Audio Proz to inquire about repairing a vintage turntable. I was instructed to submit a contact form with photos and told the owner would call me back. He did return my call--but instead of asking a single clarifying question or listening to what I actually needed, he launched into a ten-minute tirade about how vintage 1950s record players "aren't worth fixing," how everyone else does repairs wrong, and how he's the only competent person because he's been doing this for 50 years... while simultaneously insisting he doesn't want to do the work, doesn't have space, doesn't have time, and doesn't think these units should be repaired at all. At no point did he actually listen to what I was calling about. When I tried to politely redirect the conversation and ask a very simple question--can you help me or not, and what would you like me to do next?--he repeatedly talked over me, wouldn't let me finish a sentence, and then bizarrely accused me of talking over him, saying "I don't let people talk over me," despite the fact that he was the one ranting nonstop. I attempted to explain that I was committed to preserving the furniture and was open to swapping audio components if that made more sense. He wouldn't let me speak long enough to hear that, and instead launched into yet another lecture about how people wrongly think modern equipment is better--completely missing the point. By the end of the call, it was clear he had no interest in helping and no respect for the person on the other end of the phone. Despite limited options for audio repair, I simply could not imagine giving this man my money. He may be knowledgeable and overwhelmingly busy, but customer service is absolutely not his strong suit. If that's the case, he should seriously consider hiring someone else to handle inquiries and stick to working alone with the equipment--because as a customer-facing experience, this was truly awful.

Great service on my 1975 pioneer. Thanks Fast service on this unit. Well respected serviceread more

Held my turntables for 2 months then tells me that they might not even be able to fix it. If you…read morewant something fixed in a timely manner don't come here

The in store pick up was difficult but the gentleman at the desk was very patient and helpfulread more

Wish I read this review first. Went to look into getting Apple Car Play unit replaced. First the…read morestore was pretty empty, and had to wander a bit before finding car tech area. It wasn't labelled. Shelves were fairly empty with no information that would help a buyer posted anywhere. When there was a sale person they wandered around without looking at me. Finally asked for help and a salesman came out from the back. He had to consult his phone to see which one I needed, which I get but doesn't make me feel like they know their products. Said it would be over a month to wait for the install, which was weird as the store was empty. On the way out someone asked if I found everything I needed. Where was he on the way in? Same place, just didn't offer to help me. Feels like a dying big box store. Stay away. Let's hear it for smaller retailers where the employees know their product AND have customer service skills.

On March 5 I made another trip to Best Buy in Salem and had an excellent experience. The two…read moreemployees helped me replace my cell phone efficiently and with no issues. Thank you, Best Buy.

Attempted to return a brand new galaxy watch 7 that the store is still selling for the exact price…read morethat I bought it for. They will not accept the return because I am past the 15 day return window. Unfortunately for me, I was not aware of the return window and did not make it back to the store to return it within that time frame. I inspected my receipt I received after ordering it online and there is nothing anywhere that notes a time limit on when the item could be returned. Given that the store is still actively selling the item at the same exact price it seems reasonable that an exception could be made, but they will not entertain that, even as an exchange instead of a return. If they were no longer selling the item or if it was now listed at a lower price than I would understand but the fact that they are still selling this item at the same price makes it feel completely asinine that they will not accept the return. They would rather lose a customer for life than go out of their way to help you.

,My wife and I have been searching on-and-off for a refrigerator since late 2019. Finally, we had…read morean idea what we needed as far as capacity, size and style. We were somewhat limited by the height of the space for the refrigerator which limited our options. I really wanted to buy one from local store over a big box store. We went here during the summer and were met by Kellie. She is one of the most knowledgeable people when it comes to appliances, and "service" seems to be her middle name. She quickly pointed out the models that would fit and we completed the sale. Throughout this process she never hid the fact that there would be delays on the manufacturers end due to COVID and the limited staff at the factories. When the Refrigerator was still pending shipment in August, during the tax-free weekend she easily redid the order for us to save us the nearly $100.00 in sales tax, while keeping our order in it's original place in line. These are the types of things she and her company can do that I think would be much more difficult to accomplish at the big box stores. I thoroughly checked their prices against others, including Costco, and they are more than competitive with any other retailer, including the big box stores, so I am more than comfortable ordering my appliances from here. So combine great prices, with customer service, and going the extra mile for their customers, and what dod you end up with? Kellie at Beach Sales, Inc.!

i Purchased a bunch of appliances and 10 months later they called me for the extended warranty so i…read moreagreed thinking it would start the day they took the money out of my acccount..... No they said the day they delivered it. so if i never make a repair or call on the appliances they will refund half the money. You only have 30 days and if you miss it oh well to bad for you no refund. They don't warn you send you anything that it is up. the women told me they don't want to pay.... word from her mouth. so don't buy the extended warranty it's a gaff.....

They have every appliance that you would be looking for. I needed a new vacuum so I went to Best…read moreBuy. They had a selection to choose from. We always go to Best Buy for computers. The pricing is comparable to other stores. Their convenience outweighs any price differential. Best Buy is my go-to place whenever I need anything. I will certainly return.

Coming to a Best Buy to try to buy a computer in 2026. That was my first mistake. Went to the…read morecomputer section, saw the computer (Microsoft surface laptop) advertised at $899. Asked to purchase that computer at that price. Was told "not in stock" so I asked to order it for shipping or pick up. I was told "can't do that" they don't make that computer any more??? But it's on display, with a big sales tag, on your shelves. I asked for a comp product at the sale price - they looked for 45 minutes had me waiting and waiting - MOD Mike came and offered me $50 off a $1200 15 inch laptop (trying to upsell me? Idk) but since when did their staff start haggling prices? Sounded fishy and I asked to speak to their manager - Cliff - and wow, I was met with a stiff rude attitude from the start of the interaction, despite my attempts to be courteous and kind. From the beginning he said " that whole area is Microsoft, it has nothing to do with us at Best Buy" as if he was taking zero responsibility for any of the products or prices I asked for a rain check for the sale price and he said "nah we don't do it" I asked for a comp product at the same price, he was not offering any type of situation. He wanted to keep me there for more and more time, after 60 minutes - clearly Cliff wasn't offering any help to me - nor any understanding or empathy - so I left empty handed. Going to buy from the Microsoft store directly. Best Buy - ugh this place should have gone out of business when blockbuster did.

Had a very positive experience at Best Buy Everett. The store is on the small size as compared to…read morethe Best Buy i am user to in Texas. The Geek Squad desk was very helpful with a computer repair that need to take place rapidly. The technician Dylan was very knowledgeable and very organized. He was virtually helping three clients at the same time - multitasking like a FAA airport control in he middle of a crisis. Jesus was also super helpful and patient as he helped me identified a decent computer deal for my son. We had to buy a replacement. Value is on the expense side, despite the Total package. Best Buy has started to charge a fee for $100 even when it is the computer that has some serious keyboard defects. So that was less cool. Be aware- The roundabout to get to the Best Buy is a nightmare of traffic. It took me 45 minutes to get out of the roundabout. Overall, smaller size store with professional and dedicated staff.

I thought I was going to have great service when it came to installing a remote starter. I was SO…read moreWRONG. 200$ for the membership truly isn't worth it. Multiple things worked prior to it being set up, and after it was wired up, they weren't working well. My driver side air vent was completely blocked and the wiring looked like vomit. Extremely disappointed. Nothing was appropriately wired up and "clean"... Everything was everywhere. Can you believe that the person that installed it for me at Best buy put everything in the driver side air vent so no air could go out? Then I went back the following week for things to get cleaned up, and nothing got fixed after I mentioned that it wasn't working. I'm all done with the $200 a year membership, it's not worth it I would rather go to a professional. I feel bad for the guy working there.