I've never been to this location but will come back because they made my experience pleasant. We…read moreall dread going to the cable company to return old equipment or pickup new equipment. I have to say I was expecting long lines and frustration but I was wrong. The took my phone number and name and a representative was working with me within 2 minutes. The store is clean and modern and well stocked with all the latest and greatest upgrades a new tech toys. They had my issue resolved and on my way in less than 10 minutes. Credited my account for my inconvenience which made me grateful that they respected the inconvenience I experienced. I will stay a loyal customer because service and quality internet is hard to find. They say what the can do and they do what they say. Give them a try and you'll be happy you did.

Fix the cable network. How dare you not know everything? Unacceptable. Tried everything to get the…read moretv back up and running. It does not work..

Nick Watson should be the president of this company! He is very patient and kind. Also he looks…read moregreat!

Ever since Comcast became Xfinity the quality has gone right down the toilet. I have placed 3 calls…read moreover a 1 hour period as our TV reception is the pits, and each time I get a recorded message that I need to wait until a restart is complete. How long does it take for a restart? Apparently more than 1 hour. A one star rating for this clown act is unspeakably generous.

Stopped in to get my mom a new phone, believing she was eligible for an upgrade... and I was going…read moreto pay cash for an iPhone 17 to upgrade my iPhone 11. Turns out since we switched to Xfinity's NOW network, mom was no longer eligible for her upgrade. I was still willing to pay cash for everything well over $1000 but apparently when switching to the now network, which was all done in this store, the person helping us told me there's nothing they could do. I would have to call to make sure all the accounts were combined and order online. The customer service does not exist in the store. Everything was set up there the way that I've had it there on that premises and they could not undo help me or make a sale when I'm willing to pay cash and they could seem to care less and to call Xfinity you get their chat bot and cannot get a live agent. So myself and my mother now have two new phones I got my iPhone 17 my mom her new android galaxy and it only cost me $400 with T-Mobile and our services are less and will be doing T-Mobile's Internet for less than what I was paying to Xfinity as well all because Denise at T-Mobile took the time to provide customer service and do the job that she gets paid for. Thank you, Denise.

Beyond Terrible Customer Service from Xfinity and Assurant Insurance…read moreOn 5/29/26, my son's phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authenticate it was me. One of the questions asked was, "What is the last 4 digits of the credit card number you used to make your phone purchase?" After giving them this information, they told me I had to talk to someone from Assurant, who insures our phones. They connected me and they asked me the same questions. However, when I gave them the last 4 digits of credit card number, they said the numbers did not match the numbers they have on file. They told me that to authenticate who I am, they would have to send a code to our phone. The problem is, they could only send the code to the phone with the broken screen. I asked them to send the code to my phone and they said they couldn't. I asked them how I was supposed to read the code if the screen is broken and they said I would have to talk to someone at Xfinity Customer Care (who I originally called) about getting the card number changed on their end. They connected me to them and they told me that makes no sense and the card number I gave them is the correct card number and connected me back to Assurant. This time, Assurant asked me all of the same questions as they did during our initial phone conversation, but told me that if I wanted the code sent to my phone, only Xfinity could make that change and they connected me back to Xfinity. Xfinity made that change (or at least they told me they did) and connected back to Assurant who asked all of the same questions for a third time. After telling them to send the code to my phone, they said they still could not do that and the code has to be sent to my son's phone (the phone with the broken screen). I ended up spending 4 hours and 19 minutes on the phone and talking to 16 different people before giving up for the day. On 5/30/26, the next day, I went to a Xfinity store in Taylor, Michigan, and told Anthony, one of the workers, my story. From the beginning, I could tell Anthony was either not having a good day or did not want to deal with this issue as he as snippy and had an attitude when he talked to us. He asked me the same questions that I was asked the previous day, asked to see the credit card, and told me everything matches with the information they have. He told me there is nothing he can do and that I need to call Assurant. I asked him if he could call Assurant since there is a discrepancy with the card numbers Xfinity and Assurant has on file. He said he could not call them. Then I asked him if it would be ok if I called and if there is still a discrepancy with the card numbers, he could talk to them since I was right there in the store. He told me he could not do that either. I asked him how he recommends this issue gets fixed since I spent over 4 hours on the phone yesterday, talked to 16 people, and now have come to the store to get help. Being irritated, I said, "What do people do in this situation? Do they have to hire a lawyer to get the insurance company to fix this issue?" He said, "You have to do what you have to do." I told him that the customer service he gave us was terrible and I will definitely be writing a review and talking to a manager regarding his professionalism and attitude. We left Xfinity, went home, and I called Xfinity Customer Care again. This time, a lady had me download an app, "Xfinity Mobile Care," and walked me through the directions on how to fill out an insurance claim on the app. She told me that within the next couple of day, I would receive either an email or text message regarding the claim with instructions to either take the broken phone to a repair place or on how to get the phone replaced. That took another 39 minutes so now I have talked to 18 people, spent 5 hours on the phone, and approximately 45 minutes at the Xfinity store. So, today is 6/3/26, it has been 4 days, and I still have not received an email or text from Assurant. I guess it is back to making calls to get this issue taken care of. I will continue to post my absolutely terrible experience I am having with Xfinity and Assurant. I would like to say, that for many years, my family and I bought our phones and received our service from Verizon for many, many years before switching to Xfinity last year and we never had an issue. Customer service was always great, friendly, and took care of any phone issues we had. We switched because Xfinity offered us a cheaper price, but I guess, as the saying goes, "You get what you pay for." Now, I'm having serious thoughts about switching back to Verizon.

Installer late and giving excuses instead of service. Promised to be here between 10 am 12 pm, it…read moreis now 1:30 pm no technician. This is no way to start a business relationship!

From the owner: We have extended business hours. You can email us and tell us the service you want and we’ll…read morecontact you and put your order in even after business hours.

As per usual, my Xfinity bill went up -- this time, it was $8/month from what it had been. (And…read moresome time last year, it went up $1.) Needless to say, I was not happy about this. I tried to find something else online, to no avail. So, I went to the store. They took my name and the reason I was there when I walked in. I waited all of about 45 seconds before someone (I think his name was Rich or Rick) helped me. He looked at my account and saw that 1) yes, it went up and 2) they no longer have that plan. BUT, he found another plan with a higher gig speed and it was $10 cheaper! Plus, he said if I change my autopay from a credit card to automatic bank withdrawl, it will go down another couple of dollars. So, while I wish 1) we had the free broadband for all that they were planning years ago and/or 2) actual competition and availability of internet providers, my experience at the Xfinity office was pretty good.

Located in the crowded and busy Walmart strip mall. Just a few doors down from the brewery that is…read moreabout to close. Inside is a crowded, loud, dusty, tarp draped, operation. Using cheap tables. Staff was nice, which was nice.

This review is specifically for the Xfinity Store employees at this location -- I had a great…read moreexperience opening up an account with them a few weeks ago. Leslie was AWESOME. Very helpful, clear, and kind. She walked me through everything step-by-step and really made an effort to get me the best package -- read: affordable. I am happy with the services so far (TV/Internet), but far more impressed with the friendly staff. Thank you Leslie! She deserves a raise because there's no way she's being paid what she's worth*. *I mean, who is? But still...

On April 23, 2026 I went in to reduce my internet bill by switching to Xfinity Now (200 Mbps). The…read morerepresentative presented a promotion where if I switched my mobile carrier to Xfinity, I would get free service for a year. I took advantage of this promotion, leaving the T-Mobil (Sprint) service I had for more than 30 years. Everything was going fine until I got a mobile bill on August 12, 2026. I went back to the store on August 15, 2026 to try and get my bill corrected. The representative reviewed my receipt and agreed that I should not have been charged. He place several help tickets, and came to the conclusion that the promotion was offered to me in error; stating that I needed a minimum of 300 Mbps for that deal. He then went to his manager to see if there was something he could do. The manager would not even come over to apologize for the error his staff made. There were no discounts, credits, or substitute promotions offered. While the representative clearly dropped the ball; the manager made things worse with the lack of accountability and NO service recovery efforts. Bottom line, beware of any promotions these fraudsters offer.

Fantastic experience, and very professional help. Had some vague tech needs and Ryan address and…read morefixed each one. Highly recommended tech professional to work with.

I'm beyond ecstatic right now! Ryan arrived promptly and got straight to work! He was fast,…read moreextremely professional and actually had no quarrel with my bf watching him assemble the entire pc! He saved me heartache from my bf purchasing $5000 of parts that neither he nor I knew how to assemble And he was affordable to boot!!! I will be using him for all of my IT/tech needs in the future! Thanks Ryan

Xfinity website took 15 minutes to give me a quote to increase my cable channel selections. Quote…read morewas $20 higher than advertised price. Terrible customers service. Slow and predatory.

VERY VERY SLOW SERVICE, AND NEGATIVE ATTITUDE…read more. The Xfinity store in Canton, Michigan opens at 10 AM. I arrived at 10:10 AM and was the fourth customer in line. By 11:15 AM, I still hadn't been helped despite being on their list for over an hour. This is the second or third Xfinity box I've had that has failed, so it's already been a frustrating day. At 11:20 AM, the support representative finally called me up to the counter. However, as I was walking up, a woman who had just arrived cut in front of me. The employee chose to assist her first, so I had to sit back down and wait even longer. When I was finally seen, swapping out my modem took less than a minute, but the representative who helped me had an unpleasant attitude. This store is in serious need of better management and staff training.

if there was a negative that is what I would choose. Worst company ever. My garage door opens and…read morecloses at will. I got locked out of my house and they said call a locksmith! They have all these services on the app but they have no control over anything! I am so sorry I signed a contract. HUGE MISTAKE

Suckered into using this company by my builder and it's completely my fault by being overwhelmed by…read moretoo many things in motion at the same time, but I'm also sure they count on that. The biggest issue--want to cancel? Well, that's too damn bad because you'll get the runaround (the main number can't cancel) and when someone does finally call you back, it's a 3 year contract and you need to pay 75% of it to part ways with them. But, you want your home to be safe you say? Sure, sure. Prepare for 50+ alarms a day. The spruce bush in my yard is constantly up to no good and I have ghosts upstairs apparently because I get motion detector messages when there is no one up there. Maybe I can tweak it so it doesn't suck so much? Sure. Am I angry that I have to fiddle with this thing just in order to reap a non-negative effect? I am filled with the rage of a thousand suns. (Oh, I saw a fox on my outdoor camera once. That was cool.) Is there a smart panel? I wouldn't call it "smart" exactly. You get a panel, fwiw. You can get all of this cheaper, you can get all of this without a three year contract, you can get all of this without wanting to hulk smash all of it every time it tells you there someone on your porch (IT'S A TREE! IT'S A GODDAMN TREE, NOT ON THE PORCH, IN THE YARD!)

Over 10 years ago, I used at&t for my home internet. I was totally dissatisfied. I may have to…read morerethink my opinion. There's a crew in front of my house right now putting in at&t fiber. The crew chief is a guy named Darius. They have been extremely courteous and respectful of my property even though the easement allows them to pretty much do whatever they need to do. If this is the "new" at&t attitude, I will consider changing. WOW did the same thing using the same easement, and could care less about my property. I will NEVER use them for that reason!! If you don't respect my property, you sure as hell would not "appreciate" my business

I've been with AT&T for over a year now my Internet went out over 24 hours ago! Now I'm sitting…read morehere with no Internet until Saturday afternoon.! Can cannot believe they can't get somebody out here sooner to take care of this.! Think I'm gonna be changing back to Xfinity!!!