Wow has been doing service on my street all day, Mind you I am not a customer and after today I…read morewill NEVER be a customer. No one came to my door, No one bother to ask me about needing to inter my PRIVATE property. One of their service techs just walks right down my driveway and into my backyard. I stopped him from going further into my yard and told him he is trespassing and that he needed to leave and he does not have my permission to be on my property. HE tried to explain why he was there and I told him that wasn't my concern and that he needed MY permission to be on MY PRIVATE property. He said he would wait for the police and that they would say it's okay. The hell they will. I wasn't told they would need access, Wasn't shown a work order, NOTHING! I called the company and talked to their Service Tech. I explained what happen and this Rude and Very unprofessional person said "What do you want me to do about it". My response, "I don't know, try training your techs about knocking on peoples door to let them know what's going on, or is that too much to ask for". I then asked why didn't anyone come to my house and let us know. All I got was "okay". I asked for a supervisor. Was told he needs a reason for me asking. Ummm? Really? I then asked 3 more times and was told "no". I told him fine and told him flat out. IF ANY of your techs walks onto my property again without my consent then I would press charges and call the BBB and Comers. This company is a Joke. If they do this again there will be consequences to their actions.

I had a disappointing experience with WOW Internet. After three months of service I requested…read moredisconnection (4/17/2026) and have been attempting to return equipment for over a week, but customer service will not provide return instructions because I never set up a PIN. Despite paying my last bill on 4/06/2026, I was billed $120 again on 4/23/2026, and it appears charges continue while the equipment remains on my account. Additionally, I was promised a $300 gift card at sign-up after three months of service, but customer support informed me I would not be receiving it. Overall, the billing issues and unhelpful customer service have left me very dissatisfied and I would not recommend their service.

I've never been to this location but will come back because they made my experience pleasant. We…read moreall dread going to the cable company to return old equipment or pickup new equipment. I have to say I was expecting long lines and frustration but I was wrong. The took my phone number and name and a representative was working with me within 2 minutes. The store is clean and modern and well stocked with all the latest and greatest upgrades a new tech toys. They had my issue resolved and on my way in less than 10 minutes. Credited my account for my inconvenience which made me grateful that they respected the inconvenience I experienced. I will stay a loyal customer because service and quality internet is hard to find. They say what the can do and they do what they say. Give them a try and you'll be happy you did.

Fix the cable network. How dare you not know everything? Unacceptable. Tried everything to get the…read moretv back up and running. It does not work..

Cogeco is charging customers for modems even after they've been returned. They claim that once an…read moreaccount is closed, they can't verify that the returned modem belongs to that account -- even when the device has already been received.

I cancelled my Cogeco service on May 7 at the end of I got a bill from Cogeco for the whole month…read moreof May. I called Cogeco to complain and they told me that they had to bill the whole month and would return most of it at the end of the month in late June I had to call and say where is my money they said you have to ask for it It is June 26 and I don't have money yet if I hadn't asked, they would've kept the money. I'm sure they do people that don't bother to notice the bills.

Xfinity website took 15 minutes to give me a quote to increase my cable channel selections. Quote…read morewas $20 higher than advertised price. Terrible customers service. Slow and predatory.

VERY VERY SLOW SERVICE, AND NEGATIVE ATTITUDE…read more. The Xfinity store in Canton, Michigan opens at 10 AM. I arrived at 10:10 AM and was the fourth customer in line. By 11:15 AM, I still hadn't been helped despite being on their list for over an hour. This is the second or third Xfinity box I've had that has failed, so it's already been a frustrating day. At 11:20 AM, the support representative finally called me up to the counter. However, as I was walking up, a woman who had just arrived cut in front of me. The employee chose to assist her first, so I had to sit back down and wait even longer. When I was finally seen, swapping out my modem took less than a minute, but the representative who helped me had an unpleasant attitude. This store is in serious need of better management and staff training.

After getting beat to death by Comcast and their inferior equipment, service, and attitude I…read moreswitched to Directv. And for 14 months I've been very happy. However, I wanted to add a mini receiver to my package because we wanted to add a television set in another room. This is where everything turned south. Besides the $99 lease payment for the box, and the $6 per month added fee, they demanded a tech come out to install the mini box in a room that already has the digital coax cable run to it. That was a $49 charge. Plus, they demanded a new 2 year service be signed. Or, they would be kind enough to waive the 2 year agreement for a mere $100 more. Looks like I'll be switching back and forth between Comcast and Directv every two years now. Be nice if they valued their customers once they have them.

I set out to cancel my directv streaming before the billing date ONLINE. The person I had to "chat"…read morewith went through the usual routine for about 30 minutes before telling me they were not allowed to cancel and I would have to speak to someone with the authority to do so. That "authority" person said they would cancel service and send me a label to return my equipment. I returned the equipment (they received it) but the service was never cancelled. I involved my bank when they debited the account the following week. The bank is now stopping payment requests from Directv. Directv is now sending threatening emails about all kinds of charges because they cannot get more money from me. I just called the phone number on one of those emails and was told that the online cancellation option is not valid because it only goes to the billing department, not the "loyalty" department who ONLY has the authority to cancel. So you cannot actually cancel online. It's too bad that their customer service practices are so convoluted because the actual streaming service was great. The time that Directv is horrid is when you have to contact them.

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!

Over 10 years ago, I used at&t for my home internet. I was totally dissatisfied. I may have to…read morerethink my opinion. There's a crew in front of my house right now putting in at&t fiber. The crew chief is a guy named Darius. They have been extremely courteous and respectful of my property even though the easement allows them to pretty much do whatever they need to do. If this is the "new" at&t attitude, I will consider changing. WOW did the same thing using the same easement, and could care less about my property. I will NEVER use them for that reason!! If you don't respect my property, you sure as hell would not "appreciate" my business

I've been with AT&T for over a year now my Internet went out over 24 hours ago! Now I'm sitting…read morehere with no Internet until Saturday afternoon.! Can cannot believe they can't get somebody out here sooner to take care of this.! Think I'm gonna be changing back to Xfinity!!!

What a joke. I was charged for extra box for over a year. NO REFUND also when my service contract…read morewas up they charged me 200.00 for a plan barely any channels. I called an asked why this amount was taken out of my account and they said you renewed and was authorized this. LOL NO i did not. Now I canceled and and went with Verizon $20.00 for Internet istead of 80.00 and guess what They Took Another 100.00 out of my account and say its Justafyable. Again NO i cancelled and that was not Authorized Its called STEALING.. What the HELL COme FIOS not them out with your great TV its all in NewEngland and its GREAT!!! NO stealing and Extra Fees. What a Joke Xfinity is.

Location is great....but the customer service is pathetic! These people don't know or should I say…read moredon't want to think outside of their box! Who hired these people? My 12 year old niece knew more than these people. They didn't know what box I needed to work with my plan and tv. So now I had to drive all the way to Royal Oak which by the way, I'm standing in line now for 30 minutes and there's still 14 people ahead of me.....they are willing to take your money but not help you.