I had a disappointing experience with WOW Internet. After three months of service I requested…read moredisconnection (4/17/2026) and have been attempting to return equipment for over a week, but customer service will not provide return instructions because I never set up a PIN. Despite paying my last bill on 4/06/2026, I was billed $120 again on 4/23/2026, and it appears charges continue while the equipment remains on my account. Additionally, I was promised a $300 gift card at sign-up after three months of service, but customer support informed me I would not be receiving it. Overall, the billing issues and unhelpful customer service have left me very dissatisfied and I would not recommend their service.

Worst customer service, try to charge you for equipment that was never received, keep you on hold…read morefor 45 minutes while they "investigate" the fraudulent charges! Service was decent and actually would have considered using them in the future if it wasn't for these charges for equipment!

If I would add 0 stars I would. My extreme dissatisfaction with Verizon started 3 years ago when I…read morefirst signed a contract with them. The prices are too high, the contracts are too long, and Verizon often advertises misleading offers and doesn't give their employees enough information about said offers so incorrect information is stated to the customer when purchasing the product(s). It took me 11 months to receive part of my promotion, not to mention employees misquoted how much I would be paying for the rest of the promotion because they weren't told how much certain things were worth or cost. I was locked into a 3 year contract with Verizon where I couldn't opt out without paying an obnoxious price, but Verizon could change the price of different products at any time. My bill raised several times while under contract with Verizon because their employees failed to adequately answer my questions about the prices when I purchased the advertised offer. If one employee had made the mistake, I would think it was a fluke. However, when several employees are unable to answer questions about one advertised promotion, it shows a lack of training on the company as a whole, something I'm sure is done so Verizon can't be held legally responsible for. When I called to cancel service (because they don't have an easy online option to do that), not only was I charged again, but they didn't cancel all of my devices as requested. Then I tried to login to my account to verify the billing was correct, only to discover the removed my account while leaving active devices on it I'd requested they remove. Their customer service is horrible, no one ever knows what they're doing. Don't be fooled like I was. Buy your phone without getting into contract with them and never sign up for "free" stuff because nothing is ever free with them. If an offer sounds too good to be true, just know that it is (no matter how much their employees tell you otherwise) and you'll be paying for it one way or another. I learned recently that you can purchase monthly service through U.S. Mobile and still use Verizon towers (with the Warp package) for a significantly discounted rate. I am in no way sponsored or affiliated with U.S. Mobile, it was just a company a family member recommended to me and after being with them for less than a week I'm already tremendously more happy with their customer service and up front pricing. Verizon is a joke and I'll never sign up for one of their promotions or contracts again.

I could not of had a worse experience the i have now wait 1 hour and 30 mins of my life trying to…read moreget service at this store. I've had one person in front of me this whole time there are no excuses i will never be coming to this verizon again.

Nick Watson should be the president of this company! He is very patient and kind. Also he looks…read moregreat!

xfinity service is terrible - they send out a sevice rep who can't fix the problem and than bill Mr…read more$100 for his visit. Any suggestions?

I decided too try this service. They installed equipment, never was able to connect to the…read moreinternet. They have no support service at all and no way to help you when problems occur. I don't recommend this service to anyone!

Best cell phone store in the area, great people, great service, great prices…read moreJR is the man you need to talk to he will take care of you and make sure everything is the way you want before walking out.

Avoid this place at all cost, you see who they are, so of course they are trying to scam. took my…read morephone there less than a month ago to get my screen replaced with "original screen" and was charged 200 dollars for it and they added in a case. Day ago my phone fell from my bed to the carpeted floor cause a small chip on the side of the screen somehow. the next day my screen was completely black. I took my phone back to the repair store because I had a warranty, but was met with so rude manager VALENTINA trying to talk over me then say she would fix it for 110 dollars. 110 dollars to put another super cheap thin sheet of glass on my phone. I recall Valentina working on my phone specifically and telling me that i am covered for damage, but when I returned it was the complete opposite. rude, disrespectful, cheap liars. don't go

Xfinity website took 15 minutes to give me a quote to increase my cable channel selections. Quote…read morewas $20 higher than advertised price. Terrible customers service. Slow and predatory.

VERY VERY SLOW SERVICE, AND NEGATIVE ATTITUDE…read more. The Xfinity store in Canton, Michigan opens at 10 AM. I arrived at 10:10 AM and was the fourth customer in line. By 11:15 AM, I still hadn't been helped despite being on their list for over an hour. This is the second or third Xfinity box I've had that has failed, so it's already been a frustrating day. At 11:20 AM, the support representative finally called me up to the counter. However, as I was walking up, a woman who had just arrived cut in front of me. The employee chose to assist her first, so I had to sit back down and wait even longer. When I was finally seen, swapping out my modem took less than a minute, but the representative who helped me had an unpleasant attitude. This store is in serious need of better management and staff training.

I would give lower but there is no -stars, I have been trying to fix my account since November…read more The internet login just puts me in a loop--"what do you want help with internet or mobile" answer mobile. Next "what do you want help with internet or mobile" answer "mobile". Next "What do you want help with, internet or mobile". I go to store they "fixed my bill" to lower to amt. I was told, when direct withdraw was made it was higher. 2 months later I decided to go to Verison. my account was closed January 16. xfinity is still taking out money. The store said I have to call. I DID, now Still cannot talk just says "go online and talk to AI" another loop DO NOT LET XFINITY Have your billing info. They do not get it right even after leaving them they keep on billing you.

So I kept signing in to pay my bill, but everytime I signed in, it told me I was a restricted user…read moreon my own account (and the mobile login doesn't give a lot of info). Low, I called in, and figured out that when logging in from a full desktop I could see that I had 2 accounts. I was secondary on some random account and primary on my own (which was not the PRIMARY account for me to log into). After a painful discussion about how they ripped me off for $70 on a self install that wasn't possible since the house had never been connected to the service and they didn't tell me that, they then jerked me around about how "we can't remove you from this random other person's account without their permission and we can't get a hold of them" The idiocy of this is stunning. "Hi, I am a security risk for one of your customers, want to fix that security risk?" "No, we are going to make you sit on hold to maybe fix it, after we've already made you angry at us...but if you get annoyed and hang up, clearly that security risk is gone". I'm not saying they are the dumbest company out there, but they are up there. Also, giving an offer for a self install, that isn't actually possible, delaying service, setting up multiple appointments and charging me for that joy shows just what a shit stain of a company they are, and once again shows why internet should be treated as an actual utility in this country available to all. Who ever is in charge of customer service should become a cutter.

After hours isctext assistance only which takes about 2 hours to explain to service representative…read more They contract these jobs out to India and all you will get is a monotone apology and the apology doesn't help. They cannot think how can I help. Equipment was shipped to my son's address 1,000 miles away from me which wouldn't have helped me anyways. I neededed an engineer to come out as service was constantly dropping, but when the service man came, it worked fine. So when my son shipped back the extra equipment to Verizon they assumed it was my old equipment and thus turned off my wifi/modem and activated the returned modem that's stored in their mail room. Can you follow this story? Because they couldn't. A day or two later, after some one understood the problem and we canceled our service, they called and apologized. This is not helping their Crappie service!

Service is bad Data is slow…read more Lots of hidden charges At&t is better as well as Metro