It is with much sadness and ,as a senior and blood pressure dissatisfaction ,that this note is…read morewritten. About 10-15 days ago we got an unexpected package in the mall with new spectrum router and modem equipment . The directions assumed we would install the new Spectrum equipment ourselves. Oh yeah ! What happened to the techs? . A relative who specialized in computers for the Medical system and my husband spent more than 2 hours installing your simple instruction equipment - NOT!! They had to call the spectrum tech as well. From our perspective we should have been offered a reduction in our billing- something you should consider in the future. Furthermore you seem so specific about the returned equipment to an office to make sure every part was there, but did not consider the fallout of many who may have left for vacations or worse yet gone for the season. Spectrum needs to return to the service business it was. This modern day tech service company either went to sleep at the wheel or just hired new management when they decided to change their equipment. Either way, Spectrum missed their mark badly!

The Spectrum service in Delaware, Ohio is shit. It goes down more than a $2 whore. 4 times just…read moretoday there have been outages. 4. And over the past week there have been 7 outages. Not all of them rise, apparently, to receiving a text message, but when you go to the Spectrum Internet site it confirms it for you. I moved here from Powell, Ohio, and Spectrum almost never goes down in Powell. Powell also happens to be one of the richest areas in all of Ohio. Coincidence? No fucking chance. Hey Spectrum, how about hiring some engineers to keep this shitty service running for more than 4 hours at a time? Powell isn't the only place that needs reliable internet. But I guess Delaware isn't rich enough for you to give a shit. If you have any other options, literally anything at all, and you live in Delaware, Ohio, do not, I REPEAT, DO NOT CHOOSE SPECTRUM. One last thing. During an outage they will tell your their technicians can't help you. That's right. Apparently they can't tell you why the internet is down or why it keeps happening OVER AND OVER AGAIN. Know why? You're not rich enough for them to give a shit. Fuck you Spectrum. Fuck you and your class discrimination.