Went to store to trade-in cablebox on Sunday @ 11:20am. Was 3rd in line, which meant 1st outside in 41 degree weather. There were 7 people behind me. I only saw 1 employee. After 40 min, the line had not moved. I left. 1 hour later, I received a text saying it was now my turn. Let's review. On Dec 6, 1 employee. 10 people in line in 40 degree weather. No particular concern by Victra. And Verizon wonders why this Yelp thread is the same complaint, with some corporate spokesperson starting each reply, "Sorry." read more

Wanted to share very positive experience with Dimitris at this location. He was so very patient and tried valiantly to resolve my issue with data transfer to new phone. I had not bought phone at this store but nevertheless he exhibited tremendous customer support that was much appreciated. Thank you Demetrus! read more

Understaffed. You sit and wait while they sell phones. Need to return or pick up an order be prepared to sit.

The worst retailer I've ever been to. Customer service is absolute trash. The employees are rude. They don't even try to service you. They won't answer questions. They even hung the phone on me. Covid has nothing to do with why you can't help customers at all! Three days to pick up an online order. Almost 2 hour wait time each time. Throw the whole store away with the employees inside. read more

If I could give this business negative stars, I would. My experience with this retailer has been one of the worst ever! Not only is the service incredibly slow, but the staff is incompetent and dishonest. I have spent the better part of 2 days trying to resolve an issue that occurred due to the blatant lies that were told to us by an employee there. My issue has still not been resolved. I have done everything that I can think of to rectify this situation. My next step is filing a complaint with the Better Business Bureau. NOTE - this is an independent retailer that is authorized to sell Verizon products and services. It is not a Verizon store. Go to the store in Catonsville that is a Corporate Verizon store. They are a true Verizon store and don't misrepresent what you are paying or receiving. read more

Worst, corrupt, unethical place I have ever been in. The salesperson, Aaron, added charges for "pay as you go" phones to our bill. We do not even have these types of phones. He put $50 screen protectors on our phones without telling us. He added some water protection plan to our landline phone without our knowledge...seriously?. Verizon actully credited our account all these erroneous charges after we explained it to them. Please read your bills before swiping, even when they are two pages long and make no sense. This is without a doubt the worst retail experience I have ever had. Stay far, far away from this place. read more

We signed 2 year contract for 4 lines with verizon by buying iPhone XR devices from this store in buy one get one free offer. They setup all 4 devices and charged $25 for each line just for setting up the phones (we never heard this kind of charges and they did not disclose this charge before setting up the phone). We received a call after 4 days requesting us to return all the devices as Verizon did not accept the deal (I am not sure how they enter the deal in first place if it does not go through). We returned all the phones purchased a different plan with another service provider. We thought that is the end of the story, unfortunately the story started there. After one month we received a bill of $3200 for 4 iPhones from Verizon as the store did not turn in the phones. I am really shocked to see $3200 bill as nothing is in my control. I am still struggling to go back and forth between verizon customer care chat sessions, customer care calls and this store. One says it is not your responsibility and another says we are taking care of it, one says it is your responsibility to pay the bill until the store returns the device. Hopefully we will get out of this phase soon. read more

I came to this location on a weekday to drop off the wifi equipment. There are 5-6 staff here but the wait is ridiculous. There are 7 people sitting and waiting in front of me and I have been here for at least 20mins already. You'd figure someone at Verizon would have thought to make the drop off process a bit more efficient. read more

Service here is so slow. Waiting 20 minutes to drop off a set top box only- which does not take long. There needs to jus be a drop off box or something for people just doing so. No one has checked in with us 3(only 3 people here) yet to let us know something along the lines of "we will be right with you, were short on staff, etc..." read more

This place is a nightmare. Do not ever go if you expect to get out of there within three hours. Understaffed, slow moving employees. Even the simple act of returning their equipment will take you hours. The store itself is sparse, depressing and has nearly no handsets on display. Verizon runs a mickey mouse operation out of this place. read more

Came here twice after driving all over howard county to drop off cable boxes. Finally found this location in Baltimore and it was extremely crowded. I was told to have a seat, and that I had 6 people in front of me. I was a little confused, that I had a waiting time to drop off my boxes. I left and took my son to work. I came back and when I came in the reprehensive took my boxes right away. Not sure why there are not more locations to handle the capacity business that Verizon gets read more

This is BY FAR the worst retail experience I have ever had in my entire life. They have no employees to handle the amount of customers they have. I waited an hour and a half to pick up a router that Verizon phone customer service said I would just easily be able to walk in and pick up. If you value your sanity and time - DO NOT COME HERE. read more

The rudest people I have ever dealt with in my life. There is no way Verizon knows people like this represent them. Is there an option below 1 star? I stopped in on Thursday, was given pricing and the current deal which expired in 4 days. It was for 5 lines switching from Sprint. Came back next day, Friday with all phones ready to trade in. They told me deal is no longer good. Have to suck it up. They could care less that I didn't switch. Moving to AT&T. Never ever will deal with this company again. read more

ZERO STAR!!! This store is a SCAM. All they wants to do is sell you the products and call it a day. I went in to the store to return my cable box and the sales representative was telling me about this promotion that I get a Samsung tab a and a hum for $100.00 and my bill wills go down $25/per month. So I signed up and both of the devices and think I will save $25 on my bill. Got my bill on the mail 17 days later. And see the bill went up $35.00 instead of going down. Also the tablet that we were told was $100(which was paid at store)is billing us into 24 payments for $300.Call Verizon and they called the store to find out what happened and what promotion they were talking about. I was ask to go to the store and ask for the manager Lamonte. After waited for an hour Lamonte finally finish with the customer he was with but he resisted to assist us and want us to wait longer. Finally when he saw me picking up my phone to call Verizon then he called us over to assist. He stated he doesn't remember what type of promotion was running in February and not sure what the representative was referring to when he was selling us the devices. We were trying to return the products and have our bill went back to what it is before but he stated is after 14 days so we can't not return the tablet nor the hum. So we are stuck with the hum with 2 years service agreement and tablet that we have to pay $400(you can get the same tablet from Best Buy for $219.99). We were at the store for 4 hours. Lamote told us to come back the next day to talk to a different manager. If he is not able to assist and we need to talk to someone above him why he ask us to come to the store then? I think all he is trying to do is fool us around and waste our time. BE AWARE!! THEY ARE SCAM!! read more

Wish we had NEVER walked into this store! We had to go back to try to get the bill corrected a week after upgrading our phones. Now TWO months later we are getting a $165 additional charge with no explanation on the bill from Verizon. My husband spent 45 minutes on the phone with customer service and the representative stated that is in an upgrade fee. The problem is we already paid that fee in the store! Our guess is they pocketed the upgrade fee themselves! When we left the store we swore we would never go back to them again... This independent store is corrupt! Avoid them at all costs!!! read more

Worst experience I have ever had with Verizon. I needed to pick up box sets which I preordered online. A Verizon wireless store with NO phones?!? Next, the sales associate that "helped" me was too busy on her personal phone call to assist me. Then when I tried to ask a billing question, she said, we don't handle that here, you'll have to call in to 1-800-Verizon. Customer service at its finest --NOT!!!!! No wonder Verizon is losing customers. Time to rethink services... read more

This is an independent store the charges whatever they want to charge. They tell you one thing then charge you for something else. Avoid at all costs! Go to a corporate store. read more

When our family went in to switch mobile plans last year, they signed us up for total mobile protection plan and verizon cloud without telling us. It added extra $80 on our first bill. I had to contact Verizon to cancel and get refund. And today, my dad went there to get a new phone and of course, they did it again. read more

Terrible way to run a business. Only have a couple locations to return FIOS equipment, which takes 4 mins max and I've been waiting almost an hour to return my equipment because people are here to talk about cell and TV plans. You need to have one dedicated staff for equipment returns. I had to drive from Baltimore to get here and now I'm gonna miss my next deadline which will make me drive back here again tomorrow. Disgraceful!!! read more

The two men that were working here couldn't have been nicer. They greeted every customer as they came in the door and offered me a seat and some coffee while I waited. The store was old and run down but the employees more than made up for it with their efficiency. I was returning a Fios set-top box and was in and out in less than 10 minutes. Best experience ever in a place like this! read more

Horrible service. Store was empty with two associates working- one on the phone and the other decided to take a break rather than help. When the associate came back from break he told me he couldn't help me and to go to the other Verizon store!!! What a waste of time! Avoid this store- horrible service (if you get service) read more

This is the 3rd time either myself or family members have gone to this store and received horrible service, they could care less if they sell you a phone and lack knowledge on phones. My experience was so bad I went to the corporate store in Columbia to get my phone with my son. Today my husband went in to get a new phone and the manager acted like he was doing my husband a favor by selling him a phone, it was so bad my husband had to call me just to figure out what phone would best suit his needs since he uses his phone for work as well as personal. Avoid this store at all cost the owner of this franchise store need to do a overhaul of employees cause this place is a joke. read more

my wife is insisting we switch back to Comcast! their service was not great but this is ridiculous! cable box defective and I have to return it, yesterday I waited for hours while others purchase phones (why aren't these transactions handled separately ?). Had to leave because of another obligation. Back again today, waiting on parking lot for hours and still no help. Signed in and still waiting. Verizon defective equipment and I'm penalized! Can't think of another business where the customer is burdened like this. I already pay substantially and feel that I should be compensated for this hassle! Not happy . They close in 10 minutes....... read more

On Saturday, June 15, 2019 I return my equipment and router to the Verizon Authorized Retailer located on 9337 Baltimore National Pike, Ellicott City, Md. 21042. Upon arrival, I did speak with a representative I do not recalled his name when he receive the equipment. This gentleman did inform my fiance' and I we would not be charge the early termination fee nor the euipment and service prior to moving to Ohio. I receive the this evening of $544.26 stating I owe the $230 early termination as well as $15 for the service and equipment. I demand the charges to be eliminated only pay for what was due in May and the first two week of June(June 1st-14th). Please handle the mishap that did occur this billing cycle! I'm really upset! The charges prior to July 1, 2019 billing date was $404.95 which would be past due from May 2019 and only June 1 through June14th. We moved from the Maryland address June 14. Please contact me from the 443-780-4445. Sincerely, Robin Winn read more

This place deserves minus Five Stars. They only have two employees on duty. If you want to return equipment you get ignored. Finally, one sales clerk invited us to leave the modem and wait for an emailed receipt. This is totally unbusinesslike. I would encourage potential customers to go elsewhere. These assclowns deserve to go out of business. read more

Went into this Verizon center to return two set top boxes and tell them I haven't had Wi-Fi or TV service at my home since Monday. I told them I had called Verizon customer service twice and waited on hold for over 1 hour each time with no one picking up. The agent here told me 1) they are Verizon wireless and 2) only handle Verizon cable equipment as a courtesy. 3) He went on to tell me my issue "Is not his problem!!" I asked for manager and he told me they did not even work for Verizon, even though Verizon is plastered all over the store. Well looks like my solution has to be cancel Verizon cable and Internet (not getting service anyway and I'm paying bill). A 10 year customer GONE. Also my wife was thinking of switching from ATT cellular to Verizon cellular. No way after this store's total lack of customer service and customer empathy. 6 phone lines GONE. Guess it is these guys' problem now. read more

Yesterday I had easy and smooth transaction with no problem. People were nice and took care of me the way I would do it (and I do care when its concerning my work). All negative reviews - you need to be reasonable with your expectations. If people are busy with other customers you have to wait or walk away. That is a bottom line. read more

Well I was hoping maybe my experience was an extenuating circumstance and I just hit it at a bad time, but based on other reviews, apparently it was not. There is absolutely no excuse for on a Saturday afternoon there are over 20 people signed in ahead of me (not exaggerating), 95% of which are returning or exchanging equipment, and we all have to wait to be taken in order of arrival with new customers. I was there for 45 minutes and saw 2 people get called. There was no way I was waiting what looked like would be 4+ hours, so I left, along with 5 other people that I saw leave in that time. Other customers commented that other stores they've been to have had someone at the counter with a line just for equipment returns/exchanges. Why is that not a standard practice? Especially on the weekend...this can't possibly be the only Saturday that's been busy. I'm sorry if you don't get commission from a return, but someone needs to suck it up and take 20 minutes to go to the counter and knock out all those people. This visit was just to exchange my router, but I can guarantee the next time I walk in that store it will be to end my service. read more

I would HIGHLY suggest that you avoid this store. One of their employees (yes, I have his name from Verizon) ordered Fios upgrades on our behalf WITHOUT our consent. THIS IS FRAUD. After more than a week of countless phone calls, this will eventually be taken care of, but the employee is still employed there because according to the manager his fraud was "not malicious but a mistake". The manager did nothing but make excuses. Not even "I'm sorry you had to go through this." We have been customers since 1999. He used our names, our information, without our consent to order an upgrade in Fios from a Verizon Wireless store. AVOID THIS BUSINESS!! The assistant manager and manager only justified this fraudulent behavior and did nothing to correct it. read more

If I could give this store negative stars, I would. We moved our son to Maryland this last week, and he went to this store and picked up his cable and router boxes. Neither one of them worked (he knows how to set them up--he's an engineer). When he went to exchange the boxes today for working models, the store refused and told him it wasn't their problem. What? With the amount of money Verizon charges, you would think they'd have hired people who are smart enough to realize that Verizon's name is also on the contract that consumers sign, that they realize they have a fiduciary duty to provide the services they have contracted for. My son is canceling and going with Cox now. This company is the worst. read more