Understaffed to the point of customers leaving rather than waiting in line more than half an hour…read more Saw a new hire reach out and shake a customer's hand. Later observed him wearing his mask as a chinstrap while interacting with customers. There's a lot of hand sanitizer around the store, but I didn't see any staff use it the hour I spent there, nor did they wipe down seats between customers. Verizon used to be a great company. Now not recommended.

Worked with Ali on a network connection issue. She was fantastic! So happy we visited this…read morelocation. Great costumer service Ali!!

The company is engaged in deceptive practices, it has randomly added 3 routers to my account …read more.. one of which I was charged for when I closed an account. That account now shows as a 'write off' and can potentially can show on my credit report for failure to return equipment that was never needed, ordered or received. When I was made aware of this situation I was informed that since it has gone to 'write off' status they are unable to correct this. Going to file an FCC complaint, I cant file a Better Business Complaint because tmobile refunded the money to me, however they refuse to fix the issue of the collections referral and showing my account as a 'write off' ...

Had a very simple and easy experience setting up a new phone after mine broke recently. The man who…read morehelped us on evening of 12/21 did a great job and I would recommend this spot to anyone looking for quick and easy service. Thanks!

We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

I walked into the store today, it was packed with people, I was greeted and told of my problem with…read moreiPhone 12 Pro not working or booting up, I said it could be be the battery? I was passed of to several different people and finally was able to get a knowledgeable technician but he was working with several other people and technical staff constantly asking him other question. After the diagnostic tests, it was determined the motherboard was faulty and would cost $400-600.00 for the repair but it might be other aspect, he never checked the actual battery which was what I was asking about. I told him, I just got this iPhone 12 Pro from Amazon several days ago. This technical support person said he sent me an email but when I checked my backup iPhone 5+, (I was upgrading to Apple 12 Pro) email was never sent and he was only interested in selling the newest iPhone 17 and i felt like this support was not enough for me, because he was constantly working with everyone else but me. I was observing other Apple customers who had purchased new devices and these iPhones were experiencing the same problems I had with iPhone 12 Pro. Not a happy customer service experience. I know from Apple newest IOS 26 release has caused major issues which was on my new IPhone 12Pro which could be why it never worked to begin with and battery was never mentioned to me if it was working or not. I contacted Amazon and returning the defective Apple 12 Pro. Luckily, my old iPhone 8 + is still working but I had to get a new SIM card at T Mobile. Why is Apple constantly updating their IOS with terrible updates which are causing me and many others issue? I cannot update past 16 IOS and the IOS 17 updates are on most of my Apps which is terrible. I had to backup my iPhone 5 + via ICloud. website because I can't get into Apple Store, or many other app.

I came in with the issue and Chris helped me leave with a solution ! I appreciate all the honesty…read moreand legit work! He gave me the greatest deal and he took care of me like five star. I will always go back. I appreciate you, Chris!

My friend needed to get a new screen for her phone so we decided to pop in here. They didn't have…read morethe screen she needed but they made a quick call and went to go get the screen needed. I thought that was really nice, since most places would've been sorry for your luck. We waited about 15 minutes for him to come back. One of the other employees offered my friend a chair since they only had one and she had a hard time getting off of that one. It's very open as in a bit empty inside but they sell phones, cases, screen repair and other things you would find in convenience type stores. The two gentlemen we dealt with were really friendly. Her phone screen replacement was $90 for an iPhone 13. At least we know of a place close to home to get the screens fixed for a decent price.

"If you want a salesperson who truly cares, go see Zack Eckart at the Leavitt Road Verizon in…read moreLorain. He spent hours on the phone with customer service sorting out a tough issue so we could order my new Pixel phone. Then, he went completely above and beyond by offering to come in on his day off Saturday just to hand-deliver it to me. Absolutely phenomenal service that you rarely see anymore. 5 stars for Zack!

Had the pleasure of dealing with Sam, who explained everything very clearly about my bill and my…read moreservice. Very attentive, knowledgeable, and helpful, and helped me get an amazing deal on a new phone. I will definitely be back

Today I took 2 broken Motorola smart phones--both phones needed to be used for repairs to have 1…read moreworking cellphone. Manager Zach gave me great customer service. Technician Nicholas worked magic so I could have 1 working Motorola Smartphone. The other employees were knowledgeable. I highly recommend them.

I live up the hill and there are two things I come down for Micky D's sundae and Discount Wireless…read more I bought an iPhone from there years ago. It has worked no issues for at least two years recently it hasn't been holding a charge so I came in and they replaced the battery. They managed 6 different customers needs all at the same time it was impressive. They are fair and quick and give good value for the money. No complaints here.

Hello everyone, I…read morewanted to let everyone know that this location has a new staff along with new management. We're here to provide you with a new and effective experience. Stop in for any and all concerns. Thanks, Jeff C. Store Manager

This store was good as a whole, they have a good selection of items. The employees are helpful,…read morejust sometimes feels like they can't do much to help you when it comes to account issues. Wish the Sprint employees were able to help more with things involved with your account.

The charging port on my phone broke, and it became a nightmare to charge wirelessly. I called a few…read moreplaces, and this place is 3 minutes from my house. CB gave me a quote, and was able to provide service right away. It took about 2 hrs. He charged $80. If I would've went through my insurance it would've cost me $250 to replace the phone.

Thee worst place ever! Took my phone there to get LCD Screen fixed this week, I guess the "owner"…read morewas out of town so his brother said he could fix it! It took him two hours to replace screen, then I found that my earpiece speaker was now not working. I immediately returned for him to fix at that time he disassembled my phone again to follow up with "this is stressful, I'm not the expert". He assured me his brother could fix it tomorrow. Prior to leaving I requested a receipt, he said we don't do receipts and wrote his name, amount paid and date on a sheet of paper! Return the following day to now a phone that won't work with any LCDs and turn on! Owner looked me in the face to say "it's not his fault I took the risk when allowing them to fix my phone" . The "Owner" then handed my my phone back returned my money with an extra twenty for my trouble, while telling me to take it to apple store. Fast forward today took to Apple store to find out they didn't replace all the components, screws are missing and the heating elements are missing. This store basically gave me a shell of a phone and a $600 problem. I have to now buy another phone while still under contract with this phone! Do not go to this place! They won't return my calls and hangs up on me! They clearly are in the business of taking advantage of people!