Probably one of the worst Verizon stores I've ever been to. The customer service is horrible! The staff know nothing about Verizon, they don't care about helping customers at all. They sit in the store and literally just stare at you until you go away. Last couple times I went they make me feel like I'm bothering them. I will never go back to this store! read more

NO STAR. since when am i gonna be charged an installation fee for putting on a $35 screen protector? guy was rude not caring to help. that store must be needing money cuz no one is ever there when i go to starbucks. not gonna be paying you to do a 2 minute job when i already pay you thousands of dollars for phones. read more

The best costumer service ive ever had with a verizon store and employee. If you need to go into a store front or call in for help this is the place. And ask for maryjoy. She was the most helpful employee ive ran into at a verizon. She went well above and beyond with helping us and i would never work with any other location or person! read more

I usually don't comment on company's, but I just had a bad experience with this store. I went in one day to get information on upgrading my iphone. The manager explained that I can get up to a$400 credit on my new phone with my upgrade. All I had to do was pay the remaining balance of $200 on my old phone. I did't get it that day so I returned a few days later for my upgrade. I was there for about 3hrs. The rep made a mistake apparently she used someone elses upgrade on my account and I wasn't able to pay the remaining balance on my old phone and said I will get billed. I told her how can I get billed if I want to pay it now so I can give my old phone and get the credit. She was on the phone for a while with their corporate trying to undo it. It took for ever and I told her I had to go. We've been there for hours. She said she was going to call me to update me and she did but she pretty much told me the same thing. She told me to wait to get billed. So a month passed and I got the bill, I paid it off and till this day I haven't gotten credit for my old phone. I've had Verizon for years and I've never experienced such confusion. I will definitely start going to a corporate store. Plus the girl was on her phone most of the time we were there waiting on the counter. You can clearly see she was messaging people back and forth. Very unprofessional. read more

Came here earlier today to get a new phone, having had lost my old one. The service here is phenomenal compared to other Verizon locations I have been to. Jeremy was extremely patient in answering my questions, knowledgeable about the products, and willing to walk me step by step through the process. He explained all the plans & relevant info to me in concise detail, and even went as far as to offer suggestions on which cases would look nice with my gold Samsung Galaxy 7 :) With his professionalism & touch for people, you can count on Jeremy w/ a big decision like getting a new phone! Will be coming back to this location for future phone related needs :) read more

Went in to upgrade my phone and possibly trade in my old one. Adam and Christian were very helpful throughout the entire process. They hooked me up with a case, screen protector, and charger all for a really good deal. I will continue to come here for any of my phone concerns! read more

After going to a few retailers in my area I found one that made me feel like I was at home, very professional, efficient and friendly. I appreciate good customer service and they really know how to take care of people here. Thank you Jay for being great. Will definitely be coming back and sending friends and family for their phone needs! read more

I experienced issues sending text messages to only one contact in my address book, so I made an appointment with Jay, the store manager, to troubleshoot. We contacted Tech Support and when those troubleshooting instructions didn't resolve the issue, Jay had me delete my contact, then re-enter the info, which solved the text messaging issue. I appreciate the stellar customer service Jay provided. read more

What can I say about this store!!!! Everyone from the store associates to the management team are amazing. From the moment I walked in they immediately greeted me and had offered assistance. This particular location has made the whole experience of buying a phone and setting up a plan very easy. The store manager Jay assisted one of the workers in getting me set up for my plan and after all was said and done. I walked out with a brand new phone and an amazing plan that suited my lifestyle. I want to thank Jay and his amazing team for the an amazing experience. I would highly recommend going to this location.. read more

Jeremy was very helpful and knowledgeable. He made our experience in transferring from AT&T to Verizon quick and easy and painless.

Was lied to by an associate who said five phone accessories came with the phone multiple times. Even when we asked if we didn't have to pay any extra for these he said yes multiple times. Turns out we had pay for it. Made the refund an arduous process. Go to an actual verizon store. Don't trust this place. read more

Adam, Jake, and the store manager - tall, skinny guy with blonde to dirty blonde hair - were absolutely amazing. They went out of their way to make sure we were taken care of and apologized for issues from another location that had nothing to do with them. Will definitely be returning to this location! Really wish I had gotten the managers name because he was phenomenal. Even listening to the way he was treating another older customer was amazing. He really cares and you can see that!! read more

A big thank you to the manager, Jay, who was so helpful and friendly. He was able to answer whatever questions I had and then provided me with the services I was looking for. Thanks so much! read more

Visited this location right before the holidays looking to buy a phone for my husband. As expected, there were several people in the store shopping for Xmas so it was a bit crowded. Despite all of that, I was politely greeted and told I'd be helped shortly. I was finally helped by Jeremy and he was very helpful and knowledgeable about all the plans and different products they had. It was definitely worth the wait and he didn't rush the process at all. He took the time to answer all my questions and made the purchase easy and hassle free! And we all know that buying a phone can be very stressful at times...but Jeremy was very helpful! I definitely recommend them. Oh and my husband loves his new phone! read more

Getting new phones is like buying a new car. However, Christian made the whole process awesome. 5 stars for the staff at this store!

Avoid this store at all costs and go to a legit corporate store like the one on Harbor and the 91. Went in here today to upgrade a device and they tried to stick an extra $210 in-store phone charge on top of the regular financing and upgrade cost. Said they could hook us up and drop this $210 fee to $150 to help us out. Plus they could throw in some free accessories. Called the corporate Verizon store who said they don't charge that fee at all. Turns out this Verizon store is able to charge these extra fees because they are an "authorized retailer" and not a legit corporate store. SMH read more

Kalena one of the sales associates even explained to me how if I cancel a line on the day she helped me that it would hurt her paycheck. So unprofessional. read more

I came to this store to purchase a new cell phone. The lady that sold it to me (I think her name is Cassandra, but I'm not sure) told me there was a promotion and I would get a tablet for free with my phone. She then added a new line to my plan for the tablet without telling me I was starting a new contract for that line. Also, She never mentioned my bill would go up. A few days after , I went back to the store to return it. The guy who was there said they could not accept it, and assured me my bill would stay the same because I had gotten the tablet in a promotion. That was a lie. I ended up paying $175 to cancel the contract. read more

This place LIES!! Becareful what they promote to you and what they actually have you sign. I wanted them to add a line to an existing line and they ended up starting a whole new line. I didn't notice until i got my first phone bill and ended up spending hours with a Verizon Wireless customer rep to sort it all out. They also had a promotion that if you stay connected paid your bills ontime for the first 3 months they would send you a 50 dollar gift card. I filled out and provided all the proper documents and had it postmarked before the offer expired. That was in July of 2010 and i still haven't gotten my gift card and its the end of january 2011. This place is a rip. Don't get conned! By the way, i noticed that there is only one review other than mine though i have seen previously a handful of others that had the same issues with this place, i wonder what happened to their reviews..hmmmmm... BBB should be notified of these practices taking place here, defintely NOT LEGIT!! read more

WARNING....NEVER, NEVER, NEVER, BUY SOMETHING FROM THIS STORE....DON'T EVEN BOTHER WALKING IN THE DOOR!!!! Can I give them zero stars? They mislead you about the charges to get you to buy a phone, and then when they complain about the charges, they essentially tell you to get lost. Horrible....horrible...horrible....did I say they were horrible? CAL STATE FULLERTON STUDENTS BEWARE -- AVOID THIS STORE AT ALL COSTS!!! I sent my college student here to buy a new cellphone because it is near the Cal State Fullerton campus...what a terrible MISTAKE!!! They lied about the charges to him to get him to purchase a new smartphone there (he had never purchased a smartphone before), then when I discovered they charged him for a SIM card that they never told him they were charging him for [WHO the heck separately charges for a SIM card for a smart phone????] and called them to complain, they refused to rescind the charge, and said they would charge a $100 "re-stocking fee" if we tried to return the phone there. After they sold the phone, they refused to help him transfer the information from his old phone to his new phone. Now I just checked my Verizon account online, and I see they screwed up the service plan order as well, which I now must correct myself. I cannot emphasize how BAD this store and their clerks are....their attitude is unprofessional and confrontational, customer service means nothing to them, and you will regret ever buying anything from them. Do yourself a favor....go ANYWHERE ELSE to buy a cellphone or a cellphone plan than here!!!!! I've bought all my cellphones at the "big box" store that has the initials BB, other than this phone, and trust me, the big store is a lot more honest, cheaper, and dedicated to customer service than this place. read more

The people who work here are nice people but your better off going to a corporate store. Every time we went into this store with an issue they gave us the run around and didn't solve anything. We waisted so much time going into this store! read more

I went to this store to get a phone for my son. They tried to stick me with an added bundle of products for $100. They tried to make me think it was mandatory and necessary for maintaining the factory warranty. Then, the guy said he was going to remove the car charger and whatever else but keep the $50 screen protector to help me out. He just needed manager approval. Uh...NO! I was disappointed. I bought my phone here 2 years ago and got great service. There is new staff there and they're all about selling you stuff you don't need to make a buck. Avoid this store and go to a corporate location. read more

Was having a little problem with my new 4s so I thought I would stop by since it was right next to school, and I am not the greatest when it comes to new electronics. Both consultants were busy, but they told me I would be helped shortly. Within a couple of minutes Michael was able to assist me. We went online together, and within 5 minutes we found the problem, fixed it, and I have not had a problem since. Oh, and by the way, the 4s is a great phone, but I digress! Michael was nice and quite helpful! read more

Never again will I go to this place. When I came here, I was told that I would get a cheaper monthly payment if I upgrade my account, change my phone, and other discount that was supposed to be included. Two months went by, I noticed my payments were still high before I upgraded. I went to the corporation store and found out which I did not know about: 1. My discount was not included 2. I was not informed that I am required to changed my plan to The More Everything Plan in order to upgraded to Edge Program. 3. I did not get any credit back for the other phone I turned in that was already paid in full. Now, I am stuck either paying high in monthly payment, until I pay off my phone completely or pay off my phone in full amount (over $500) in order for me to go back to the old plan I like. Be warned, these people can be pushy and do thing without giving you a chance to contest. Also, they will sugarcoat you with something so you can stay with them or they will fight back with attitude if you want to return your phone (even though you have 30 days to return it the day you purchased your phone). Not only that, before all of this happened, I brought my new cellular iPad there and informed the staff there that I would like to share (link up) my plan between iPad and iPhone. Then the day I got fooled for upgraded my account and turned in my phone, another staff there told me I did not set up a share plan between iPad and iPhone. She say I created another line for my iPad. Overall, those people cannot be trusted and will try to find a way to get you stuck with them. I wish I should have listen to the other customer, who came out of that store in angry with his family, and warned me to stay away from that shop. Again, I would recommended you go to any corporation store instead of this store. read more

Krystal is the manager of this store and is very good at following up with customers. After purchasing a new phone she called the following day just to be sure I was happy and to be sure there weren't any problems. She is very willing to help is any way possible. read more

Very dissatisfied with the outcome of my service here. Got charged $416 for something that cost $60 and they now say they can't reverse the charges. Go to a corporate Verizon store, NOT an authorized dealer. They force unnecessarily bundles on you that cost way more than a phone without telling you. read more

HORRIBLE SERVICE HERE!! Don't go here ! I ordered a phone online and set up as a new member Wednesday, they said it would be ready Thursday. I got the email from them the next day at 1pm saying it was ready so after work (keep in mind I didn't have a phone for the whole week prior and had set up my line online) I got to the store Thursday evening and the one dude that "helped" me tells me that "Customer service canceled my order at 3pm and it was picked up at 4pm" which was the biggest lie ever cause when I finally got time to call customer service to get my $69 back they said THE PHONE WAS THERE THE WHOLE TIME and it wasn't canceled until FRIDAY AT MIDNIGHT so the dude at the store lied and the other employee I could see the fear in his eyes because he wouldn't even help me when the other dude went to help a lady and he didn't even have a customer !!! MANAGER NEEDS TO BE ON SITE AND DO HIS JOB AND HELP THE CUSTOMERS WHEN THEY NEED IT BECAUSE WE DONT WANT TO HEAR "IM sorry it's out of my hands" when he was lying to me in the first place !!! read more

I came in here today and was immediately greeted and offered help by all three associates. The specific associate that had helped me through the whole process (leaving my old family plan to get my own), was named Alex. He was very personable, and honest with how I could save while getting everything that I needed (and more). He instantly made me feel comfortable and explained every aspect of what my new contract would entail. He answered every single question with a smile and we were even able to share some laughs despite the small issue in which occurred (which was my mother leaving before finishing the verification step all the way through & me having to leave the store to track her down). All in all, I am very satisfied with my visit to this Verizon store and am pleased with everything I got, and how perfect it all is for me. read more

Smells brand new, don't expect it will be in business for long. Not only is the rep unhelpful, the information is incorrect. Super lazy and insincere. Drive a few extra miles to Brea, where they're actually willing to help you. read more

Staff very knowledgeable and helpful. Needed to replace a lost phone. Got an iPhone 5, wanted white. Staff willing to drive to a Brea store to get white and had the new phone set up in no time. Very positive experience. read more

Nothing in the store actually works (as in nothing is turned on - it's all got the paper display instead of letting you play with it) and the person I spoke with isn't exactly aware of what they have out on display. Glad I wasted the time trying to park in the tiny lot.. read more

Worst experience ever! Arrived today to upgrade my phone, 3 sales people on the floor. Rose was very friendly but unable to assist us, she told us 20 minutes till Matt could help us. We waited 1 hour and 20 minutes because every time we went in we were told just 20 more minutes ! that's an hour of my life I won't get back! And now to find a new Verizon! read more

Customer service is lacking. I came in to ask a couple questions about my plan and upgrade because I wanted to clarify why I had these charges on my account and the sales rep just wanted me out of there asap even though there were no other customers. I left still confused but didn't want to bother. read more

Went in for a charger , and came out with a new phone case and screen protector and a new charger . Very polite and helpful representatives there . Definitely will be back soon for Future accessories .! read more

I just went in on 10/19/15 because there was a problem with my phone exchange that they made for me. Krystle immediately helped me out, and she went out of her way for me. I can not thank her enough for all that she did for me. She is hands down the best! If you're reading this, thanks a bunch for what you did for me :)! I really appreciate it.! read more

Do not go to this store, completely unprofessional. To start, I showed up on time for the appointment I made. Due to the corona virus I was very happy they were taking precautions although upon arrival, I was made to wait outside for 15 minutes. When I came inside my mom asked if they had sanitized or if we should and you could tell he hadn't but he said don't worry, it's fine. I simply wanted to purchase a new iPad and he told me we would have to order it. I said that was fine but I had to tell him what I wanted memory and color wise multiple times. He then went to help his coworker with his client where they talked loudly about his issues with his manager and his old branch in brea. Then asked me from across the store the phone number and pin associated with the account. Where he needed me to clarify yet again what color and memory I wanted. He then looked and said he was unable to complete the purchase because of COVID-19 and I was so fed up I said thanks I'll just call and left. I understand that service operations need to run very differently with the pandemic going on, but I feel very frustrated with the lack of professionalism this store showed. read more

I was extremely impressed with the help I received from Justin Berg and Krystal, the store manager. I had two "hot spots" on my account and Justin told me I could replace one of those accounts (I do not need two) and replace it with a tablet for free! I am also taking on-line classes and the tablet I picked up at this Verizon story has already helped me with its Kindle App. Great people, great prices, and the service and knowledge displayed by Krystal and Justin cannot be beat. If you have time, you really should check out this store on State College in between Starbucks and Chipotle, and see what deals and surprises you may find! read more

I have nothing but good comments to make on this Verizon store. I'm 75 and not very patient. I was immediately helped and my problem was solved in about 10 minutes. I'll be back next time I need some help.The last store I went to was a complete disaster... That's the one on imperial highway. Stay away from that one. Hope this helps someone. read more

I have now been in this Verizon store working with Krystle at least three times with questions or asking for help on various things because I am not technical and always have questions ... She has ALWAYS been amazing! She is so helpful, and so knowledgable... EACH AND EVERY TIME I AM THERE KRYSTLE GOES OUT OF HER WAY TO HELP ME! She told me every time I was in there that I could come in or call her anytime I needed anything, and she was so true to her word! After my experience there, I almost feel like a made a new friend! She is definitely there to help any customer, any time! Rarely have I experienced such excellent customer service in any business. I had the best experience at that Verizon store with my phone purchases and it was 100% because of Krystle! I would recommend that Verizon store to anyone , and would specifically recommend they go through Krystle... She's a gem! Alex, another employee who helped me was awesome as well, and very professional. Actually, every employee I talked to there has been awesome and treated me great! read more

Great experience!! We came in to get my iPhone and my wife's iPhone upgraded. We received great service and attention. I called before I came in and spoke to Rose. When we got there she helped us right away. Rose was real nice and knowledgable. We also had the store manager Krystle help us. Krystle and Rose took such good care of us. We got all our photos, apps, emails, everything switched over to the new phone. This is the best Verizon store I have been to. At other Verizon stores I feel like l'm bothering them when I come in and they just want you out. But not at Krystle's store. Her and Rose were amazing. Thanks guys!!!!! 5 stars from me!!!! read more