Best associates ever!!! Kind. Patient. Well informed. Helpful. Above and beyond. Seriously, they…read morewere so so great. Specifically calling out Ruben, John, and Jess! I don't think I've ever left a business wishing I could back and hang out with the people bc I liked them so much but for real this place is it. If you need to get a phone or internet or want to switch carriers to T Mobile you have my vote. No problems ever and the best customer care. I had Spectrum and AT&T before and I do not miss them!

1 STAR -- TERRIBLE EXPERIENCE WITH T-MOBILE. THINK TWICE BEFORE SIGNING UP…read more I have been a T-Mobile customer, and my experience has become extremely disappointing. At this point, I feel like T-Mobile cares more about getting customers signed up than actually taking care of them afterward. PROMOTION THAT NEVER MATERIALIZED When I signed up for T-Mobile Home Internet, I was told I would receive a $300 gift card. I signed up based on that promotion, but the gift card never came. When I contacted customer service, instead of actually solving the problem, I was transferred from one representative to another and sent around in circles for nearly an hour. After wasting all that time, the call ended up being disconnected without my issue being resolved. That is NOT customer service. If you're going to advertise a $300 promotion, you should honor it and be able to explain clearly what happened when a customer doesn't receive it. THE "LOW PRICE" DOESN'T STAY LOW I was told the 55+ plan was $45, but then the price quickly went up to $55, and now I'm paying around $66 after only a few months. So what exactly is the point of advertising an attractive $45 price if customers are going to see the bill increase so quickly? $45 JUST TO ACTIVATE A PHONE?! When I purchased a new phone at a T-Mobile store, I was charged a $45 activation/service fee just to activate my new phone. T-Mobile is already making money from the phone and monthly service, yet customers are hit with another $45 fee for something that should be a simple part of the purchase process. HOME INTERNET HAS GOTTEN TERRIBLE The Home Internet connection has also been a huge disappointment. The service is slow, laggy, and unreliable, and the quality has gone downhill significantly. A home internet service that constantly struggles with basic connectivity is simply not worth paying for. OVERALL: VERY DISAPPOINTED Between the missing $300 promotion, endless customer-service transfers, unexplained price increases, $45 activation fee, and unreliable Home Internet, I have had more frustration than I ever expected from T-Mobile. My biggest complaint is not just the money -- it's the feeling that customers are promised one thing when they sign up and then left to fight for answers afterward. Think twice before signing up. Read every promotion carefully, watch your monthly bill, and don't assume that what you're promised at signup will be easy to get afterward. After this experience, I would NOT recommend T-Mobile to friends or family.

I went inside to get my account issues fixed. There was only 1 customer in the store and two…read moreassociates available. I was told to just have a seat and wait. 20 minutes later, nothing. 30 minutes went by and I got up and left. Nobody said anything. It's crazy how not busy the place was and had one person doing nothing but be on the ipad. Spare yourself the wasted time and frustration. Just go to the one in Huntington Beach! They have a much better customer service.

Great experience at the Verizon store in Cypress. Tyrone was…read morevery patient and explained everything so well Service was above and beyond!!!!!!!

Do not come here. The store hours on the door says it closed at 9 pm. I walked in at 8:22 trying to…read moremake a payment and they denied me service because they said the system was closed. I parked right in front of the door, and after I left a family of three went in, and they were being served. I waited until family came outside and they were able to make a full purchase. I'm not sure why I was disrespected in such a rude manner, but I would NOT recommend coming here.

When in to purchase a phone and Jazmin was really helpful and knowledgeable of the phone's and…read moreplans that they provide, which made it really easy for me to make my purchase,, and Jazmin took her time to explain everything very detailed I recommend this store to everyone

Got what I needed. In and out. The two ladies were nice and appeared happy. I did not have any…read moreissues. One of the two who helped me knew where to find what I requested.

Was helped out right away at first Francisco as well as his coworker, were busy helping customers…read moreand answered my questions quickly. After this I went home to get the phone I needed to change to and Francisco helped me out right away I was in and out in about 10 mins.

Helpful staff at this location the handful of times when I've come in. Most recent visit we were…read morehelped by Angel, who was patient and good with communicating information about plans and file transfer for our phones. Would recommend this location but for the parking which can be horrendous didn't peak hours over the weekend in this crowded strip mall.

Went to Cricket today to purchase a phone for my wife and I was helped by Bryan and when I say he…read morehad great customer service I really mean it this gentleman was very helpful and was able to answer all my questions, I would definitely recommend going to this location and asking for Bryan! Now thanks to him I have a happy wife with a happy life

Wow that's all I have to say this store is pretty amazing. It has good people that take care of you…read moreand make you feel very welcomed all the time. There is plenty of parking and a Michoacana next door so I can get ice cream while they are transferring my info. Amazing store Simply put amazing and incredible

I can't even give this place a star. After waiting like 10 minutes watching this guy ignore me.. I…read moretell him I need some help clearing some possible virus off my phone. He doesn't even LOOK at my phone and tell me I have to buy a new phone!! What a lazy jerk! Found another boost mobile and he proptly fixed my issue and got a tip from my boyfriend. I will refer the 800 South Harbor Boost to everyone... This Boost on Bristol is NOT worth your time!!!

Thank YOU Manuel for helping me adjust my metas. He was very helpful, even though he didn't have…read morethe tools for my meta, he adjusted my glasses that they don't fall of my face. I appreciate your service!

The shop was great and they had everything I needed. The staff was also exceptionally friendly…read more Great job guys.

Horrible customer service. I came here to pay for my phone. To see this sign on the door. I texted…read morethe number And they wanted to know what I needed. When he called me and found out I only wanted to pay for a phone his voice changed and didn't care to help. He said he would be back in 45 min. Here is the screen shots so you can make a decision for your self. Note to management if a employee is on their lunch they shouldn't be taking calls or working at the same time.

Jacob is knowledgeable af! He's the homie for sure! Always answering my weird questions !read more