wa lied to by salesman Jeremey c was told I will be getting free iPhone 15 just so he could get his commission Verizon customer support and store manager Zach have done nothing about it only telling me more lies and false promises don't do business with these guys they are crooks and im sure I'm not the only one they have done this to worst way to treat new customers I would give negative stars if I could! read more

Please Yelp...come up with a way to give no stars! This place is a total scam! Know that this is not a Verizon store! Went in there with my 2 sons to get new phones last week. Kendall was the one who "helped" us, and he is apparently the manager there. I stopped in earlier in the evening just to make sure he was able to help us since the acct in my husband's name. He assured me yes. I told him we were planning on being in around 7-7;30 PM and would that be enough time to get everything set up. Again assured me yes. We got there at 7:15 and he was w/ another client and basically ignored us, not even a hello...be with you in a minute. Should have left then. When he finally did "help" us, we couldn't get a straight pricing answer from this guy to save our life. We finally purchased 2 phones, my other son lucked out since they needed to order a phone for him...definitely not picking that one up! He started to do a transfer of all my info to the new phone. Complained that it was taking long. Sat around and complained that he had to work the next day which was his usual day off. Then another customer came in and he immediately pushed our stuff to the side to help him. Talked with the guy for a while who then left (smart). Kendall then called another employee and started talking about the customer that had just left very loudly so we could hear him. He then came and started talking to us about him...calling him a scammer, etc. Not sure what the situation was, but it's totally inappropriate for you to be discussing other clients with us. He then started saying we should just take our phones home...his internet was slow...it would be faster for us at home, etc. Basically telling us to leave. When we got up he stated "Oh good now I can close early". He followed us to the door and locked it behind us. It wasn't even 8:30 yet and they are open until 9. We get home and can't get on the phones because he NEVER ACTIVATED them. He did, of course, charge us a $40 activation fee. He also overcharged me on my phone $160. Pretty shameful of a guy who was claiming that customer was trying to scam him. I have since spent HOURS getting phones activated, charges refunded, etc. When I called they assured me a regional manager would contact me in 24-48 hours. It's now been 6 days. They told me to go to a specific store and ask for a specific manager to get my refund. No go. Can't do it. So they had me drive 30 minutes out of my way for nothing. Now they tell me they will send a check. Not holding my breath. Do yourself a favor and STAY AWAY from this place. Unprofessional and scammers. Go to a direct Verizon store. read more

I been with Sprint for also 8 yrs and i moved to Verizon because the deal. we shop on this store and ARTA, who us. He did a misrepresentation. He told us we can get all these accessories for free, which was a lie. I got charged for every last one of them! He charges us on $803.00 (taxes and accessories) for 3 iphone 12 pro. I will fill a claim to VERIZON for the misrepresentation of the retailer. BE CAREFULL WITH THIS STORE!!!!!! read more

DO NOT enter this establishment. You do not receive what is promised to you. Juan was extremely rude. Even worse is the store manager Gil. They both tried to con me out of my $800 credit. read more

I am currently switching from AT&T to Verizon and this is the branch I ended up at. The one in Porter Ranch on Mason and Rinaldi basically did me did me no service since I was not in their system.. ummm duhhhh!!! I'm trying to switch over.. I even showed them a purchase order!! They were quick to turn me away and not even try to help me to find out what's going on...... This leads me to DAVID at the Granada Hills branch.. I walked in there in there at 8 and he was helping out another customer at the time. He was quick to acknowledge me and told me he'd be right with me. Once he was free for even a second, he asked me what my issue was. I explained what was going on and he did the same thing the Porter Ranch branch did and saw that I was not in their system. I showed him the purchase order and he was quick to know that something was wrong, so he got me on the phone with Verizon's customer service while ALSO attending the other customer who needed service from him as well. He attended us both GREAT at the same time for about an hr and a half! DAVID not only stayed after 9 PM, which is when the branch closes, he did it with charisma and enthusiasm. He was still providing great costumer service, getting things done for me and the other customer. His great attitude through the entire evening was amazing. I'll for sure be coming back if I ever need anything to this branch because of him. read more

My husband and I came here to upgrade his phone and ask questions about the Apple watch. The gentleman behind the counter that assisted us seemed to be very uninformed, was overwhelmed and constantly checking his own phone. He did not have any answers to the questions I asked and then gave incorrect information. He told us we would get the activation fees and a free case./ screen shield with the upgrade, come to find out that it's not free and was a bundle. He never said the word bundle or gave a price, the store did refund the money and that was helpful. As for the watch, he ordered it he said and it would arrive in 2 days. On day 3 we went in to ask what was happening and another salesman said it was not ordered, then after 10 minutes of searching he said it was ordered but was on back order, when were they going to let us know that?!! After going on line I easily found out that 1. It was only the rose gold that was back ordered, which would have been nice to know when i was IN THE store. and 2. The 3 month of no line fees the manager was giving us as an "i'm sorry for the inconvenience" was not that at all and already something they give you. This was just a total bummer because we have been with Verizon for a long time and unfortunately I've learned that online orders, updates and even chatting with online customer service agents is so much easier and they are much more helpful and informed. Neither of the in store men we worked with seemed to have much knowledge about the phones, the prices, etc. save your self some aggravation and go online! read more

Wow, BAD SERVICE. Stoped by today (5/15/19) around 4:40pm. There were several people working there, most of them were helping other customers. I walked up to the main service desk where one of the workers was just standing there not really doing anything at all. As I approached the desk he told me another worker would help me over on the other side of the store and pointed over to another worker. (Remember, the worker that told me this was just standing around and not actually doing anything, so why couldn't he help me?) So I walked across the entire store to the other worker, and as I approached him he picked up his phone and started talking to someone on it. He completely ignored me, he didn't say" i'm sorry hold on one moment" to the person on the phone and then tell me "I'm sorry but I'll be right with you as soon as I finish this call", instead he let me just stand there and stare at him for a while. So I looked over at the other worker that it sent me over there, and he was still just standing there doing nothing except watch me standing over by the other worker like an idiot while he was busy talking on the phone. So eventually I just turned around and started walking out of the store. The worker who was doing nothing who sent me across the room just stood there quietly and watched me as I walked past him and left the store. He didn't say one word to me, such as "I'm sorry sir were you not helped?" or "i'm sorry for the confusion, can I help you?"... he just stood there silently doing nothing and watched me as I walked out the door. What is wrong with this place? These private-owned "authorized retailers" are just awful. Second one in a row that I've had a horrible experience in. I've learned my lesson, only going to Verizon corporate stores from now on. read more

Very good customer service even though it's a very expensive carrier but well worth it because the service is fast and we never have dropped calls. read more

Chris was extremely helpful with my upgrade. I also came back a few days later for another phone on our plan and he was able to fix it quickly. Great customer service! read more

Very happy with Bill. We recently changed the family plan and got a good deal. Then today went in with our two old flip phones and he got us switched to smartphones. Pleasant guy. Couldn't believe he did the contacts transfer considering he had to click independently for every single contact. Yay Bill! read more

By far the worst Verizon store ever. I just bought my iPhone 6 Plus one month ago. First off no customers in the store at all. Red flag. So my phone for some reason is black screened and did everything to try and get it working. Nothing. I go into this location. The attendant was Joshua. He spends 20 minutes trying to look me up even though I have been with the same phone number for 5 years. Joshua then tells me, sorry Verizon can do nothing for you. Except if you want to buy a new phone. I leave and drive to the Rinaldi store which is a corporate store not a retailer like this crap location. I speak with the manager James. In 5 minutes he orders me a new phone and it's on my door step the next day. Do not make any purchases here or you will regret it if your phone is defective. read more

If I can give this place a zero, I would give it a zero! To all you people out there stay away from this store!!! Nothing but thieves!!! Me and my family went to upgrade our iphones to 6 & 7. My sons were able to but my wife and I wasn't able to because they didn't have the phones we like. Joshua assisted us. He was pleasant to talk to, the funny thing is my son knows him so i was confident that he will not swindle us. He told me that i would have to pay $200 for the iphone 7 and $180 for the iphone 6s. I asked him why so expensive? he said its for ACTIVATION FEES & TAXES! Then he started bringing out the tablet ellipsis, said that it is included in the bundle that it is for free which is somewhat true but then i would have to pay for the $10 line charge every month. Then he started putting screen protectors and telling my sons to choose any case they want. He even included a car charger. Giving me the impression it is free. So I paid and he gave me a receipt. To my mistake i didn't check the receipt until we got home. I was furious!!! I actually paid for those so called freebies!!! Activation fee is only $20 after checking the breakdown of the receipt and that i actually paid for those "free stuff"! I called customer service and did some research in the verizon website, and it is actually $20 to activate a device. I went back the following day which is this afternoon, a lady, i don't know her name, assisted me. I told her what happened. I said i wanted to return those cases and the car charger for a refund but she said those stuff replaces the activation fee. I said but activation fee is only $20, she said its not activation fee but a set up fee! I asked her what's the activation fee for the iphone 7 & 6s, she said $150 for the 7 & $120 for the 6s. I also wanted to return the tablet but she said it is in the bundle with the iphone 7, to return it, i will also have to return the iphone. So I just kept it just to stay away from the hassles in life. I don't know how can they stomach what they are doing to their customers! AGAIN STAY AWAY FROM THIS STORE!!! BUNCH OF THIEVES and LIARS!!!! read more

I dealt with an employee named Daniel Jaime recently and had a terrible experience with him. I was trying to return a previously purchased Verizon Jetpack device, which shouldn't have even been pushed on my Uncle who didn't know any better and bought it at his persistence, and instead of trying to help me return it, he kept on telling me how great a deal it was for me and my Uncle to have it but I kept telling him it is NOT a great deal when we will never be using it. But over and over he kept trying to convince me of how good a device it was when I kept telling him I didn't want it and it was like talking to a wall. I got so fed up with him I told him to leave me alone and talked to his manager, Kaitlyn, who has been cool the both times I dealt with her. A terrible customer service experience with Daniel will drive me and everyone I know to never come back to this store. All he had to do was try and help me accomplish my goal of returning the device and instead, all he did was try to convince me how great a deal it was and how useful it might be to us. No, Daniel, it's worthless to me when we don't need it in the first place and I'm really upset that you would even try to package it in a deal to someone who doesn't even need it. It just goes to show how much you are trying to sell items for the benefit of your paycheck rather than trying to take care of the customers you deal with in an honest way. read more

There is a young man named Chris who works here who is amazing! We bought new phones but we don't really know what we are doing. Chris has spent so much time setting up our phones and explaining everything we need to know. We have returned several times with questions, he greets us with a smile every time! This is where we will do all of our business from now on. read more

The only reason I give this location 4 stars instead of 5 stars, is only since I had to leave and come back the next day (there was a consumer in front of me with a thousand questions and one Guest service rep there at that time). Anyway... I went to this Verizon store to start a new contract after being sick of T-mobile's service. I was helped by Michael, the process was a breeze and pain free! Michael was very knowledgeable about the IPhone 5c and 5s, I was very satisfied after a terrible experience with Radio shack. The whole entire process only took about 10 minutes, Michael even walked me through every step. read more

This place is a total sham, scam take your pick. Went to upgrade my sons iPhone the other day and for the most part their sales associate was cool. I told him that I wanted the phone only. No case, charger, wireless charger or screen protector, although I changed my mind on the screen protector and got that put on. So we are getting all setup when the sales associate asked if I wanted the case because they can just throw it in with the bundle for free. I said ok go ahead but I was charged for it on my cc. I asked him I " I thought this was free?" He said yeah we just need to ring it up on our side but that you will see a credit for it on your next bill or ... get this he said " If your bill from Verizon is cheaper that's because the deducted the case" BS VERIZON DOESN'T HAVE ANYTHING TO DO WITH ACCESSORIES ON YOUR BILL!!! Anyways after seeing this we went back to the store to settle this confusing situation once and for all. So the conclusion is that they credited back my cc for the case that they said was free and then took the case back. Hahahaha WTF???!!! This kind of manipulative practices are wrong and Illegal because it is deceiving to the customer without disclosing what is actually going on. IAM DEFINITELY COMPLAINING TO VERIZON AND THE BBB, Maybe even the local news. Please if anyone has been duped by this company lmk. 1 Star because they are not rude but their sales training is deceitful to the customer. BLAME GOES ON THE DISTRICT MANAGEMENT AND OWNERSHIP!!! read more

We are extremely happy with the our Verizon store choose very friendly place . My husband want to get know phone. Kendall he was very helpful and extremely knowledgeable about the phone and the plans. read more

DO NOT COME TO THIS LOCATION. THEY WILL SCAM YOU. My parents went in to fix their phone but the representative there informed us that there was a BOGO promotion going on. So we purchased a phone since it was basically a free phone. For the first three months we weren't charged anything, however from then on out, they began to charge us for that phone. But they didn't charge us directly onto that device but rather there is a completely different section on the bill statement that charged us for the device. Thinking it was a mistake we went directly into the store and talked to a different representative but all he could say was that we weren't paying for that phone..uhh excuse me we have the bill statement right here???? He took one look at it was looked us straight into my eyes was said "don't worry about that"...?!?!?! We tried to explain again but he refused to listen to our side of the story and completely ignored the EVIDENCE we brought in and kept saying " you're not paying for it". That really says something about their service. *We contacted Verizon directly but since it is a third party store they will not be able to do anything about it but they did confirm we were paying for that supposedly "free" device* I don't know if this contract was initially a scam or a mistake but if there is something wrong because of the store's representative, the store should be doing anything they can to accommodate to our financial loss. But the representative couldn't even bother to say I'm sorry and rather treated us as we were idiots and didn't know what we were talking about. Go to another Verizon store and don't waste your time with these hard-headed people. read more

Some phone store employees are just punching the clock, others take pride in being a phone expert. James at this location is the latter type. He had the answers we needed and even better, had good suggestions for us. Excellent customer service. Thank you. read more

I walked into this location the other day with my mother not knowing that it had closed since the door was open. After realizing this i apologized and told Andrew who was working there that I was sorry and would come back tomorrow. However Andrew was very kind and informed us that it was fine. He then took his time to help us although i'm sure he wanted to go home. He was very kind and helpful. I was pleasantly surprised to have been helped by someone so patient and caring. read more

Went to Verizon in Mission Hill and they didn't help or explain anything whatsoever which isn't the first time they do this i don't know why I went back so I left and went to the Verizon in Granada hills, CARLOS was so helpful and understandable with every problem we had on our hands thank you so much Carlos he is definitely one to go to and bill was so patient with our phone problem thank you bill and Carlos we really appreciate your help. read more

Thanks Kendall.I drove 30 miles to see him coz he moved from pasadena shop to here.He is very professional and great knowledge about phone.He can answer all my questions and was a pleasure to talk to.My visit was so quick and resolved all my phone's problem right the way.Excellent service!!The shop is good location and lot of parking.All the workers are super friendly.If you are looking for promo, upgrade or any problem with phone look for Kendall.Two thums up!! read more

Needed a new phone today, so i stopped by and wasnt sure what to get but carlos helped me out with the phone selection. I was impressed by the selections he gave me and the specs he listed. Went home extremely happy with my purchase. read more

Edwin and Christopher were great! I had my iPhone stolen and set up my other phone here. They were fast, courteous and had me up and running in under an hour with a new SIM card. It's like I never lost my phone! I'm very happy!!! read more

I had broken my phone and came to this store to get a new one as I wanted to upgrade anyhow. The sales representative, David, was extremely nice, friendly and helpful. The store was empty when I first got there, but within a short time, there were a few more customers and each customer seemed to have an problem with their phone and/or account. David was able to assist everyone simultaneously, and did so quickly and efficiently. Because my issue was a bit time consuming, David continued to assist me after it was the store's closing hour. If you're looking for a friendly, helpful and an honest representative, David is your guy at this Verizon location. read more

Came in for phone activation and data transfer and had an a amazing experience with Victor. He was really helpful and knew what he was talking about. Definitely recommend this verizon store if you have any questions or help! 6 stars if i could!! read more

Verizon - Mobile Phones Near Me - Granada Hills, California

This review is for Gisele. She spent HOURS trying to help me out with my broken phone. She explained the options I had and the whole process to get a second line added to my mother in laws plan. She had incredible patience with us while we kept going back and forth about what to do. Thank you SO much Gisele, your kindness is a wonderful example of amazing customers service! read more

If you want great service here make sure to speak with Carlos. He was the most knowledgeable and professional worker, super helpful and patient. Thank you Carlos! read more

Giselle C provided exemplary customer service. She is kind, courteous, professional, etc. I arrived at the store on March 3, 2019 minutes just before 8:00 PM to pick up a replacement SIM card. (My daughter had been attacked in LA and her iphone was stolen. Luckily, her injuries were relatively minor, the police found the perpetrators, and she got her iphone back minus the SIM card). read more

Unfortunately they have pushy horrible sales personnel. Buts it's compounded by horrible customer service. It's always best to go to a Verizon (not a authorize) store to especially since only a Verizon up holds Verizon policy's. read more

We had the pleasure of meeting Kaitlyn, who was a great help to my dad today. She helped him update his iPhone and gave him some valuable tips. She is knowledgeable and patient. Highly recommend this store if you want good customer service and support. read more

Joshua Cofield helped my mother in law and I buy a phone as a gift for my husband. We were able to buy a new phone for him and upgrade my tablet in about an hour. Joshua was friendly, knowledgeable and had us smiling through the entire process. We recommend this smaller store rather than the large store in porter ranch for the personalized service and no wait time. Thanks again Joshua! read more

I was helped by Alijah L and she was very patient, knowledgeable, professional and provided excellent customer service. She explained everything in detail so I know what to expect on my bill. Alijah went above and beyond and took the time to show me how to use my new phone as well as some cool new features. If you come to this store, definitely ask for Alijah!! read more

I am very pleased with my Verizon experience today. I purchased a new iPhone , iPad and accessories. A lot of time was spent with me explaining all aspects of the new phone. All data was transferred and again explained. The salesperson Chris was very knowledgeable and patient with me. He answered all of my questions and there were many. Very pleased with my Verizon experience . I would recommend this Verizon to anyone in the area. . read more

Verizon - iPad, IPhone, Case, and a Screen protector - Mobile Phones Near Me - Granada Hills, California

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My new go to place for my wireless needs. David was very helpful and got me a great package for my new IPhone X. Thanks for all of your help!! read more

A++ 10/10 Customer Service from NELSON P. We came in looking to add another person to our account and Nelson was not only knowledgeable about every device we asked, very easy to talk to with a "NO PRESSURE Sales Attitude" and even helped us save a lot of money on special programs not normally advertised. This type of quality Customer Service should be Verizon's Gold Standard for all their stores. He showed a lot of patience and politeness when searching for the perfect device. He was also very knowledgeable of all the fine details of our plan. We highly recommend this store solely because of Nelson! So Nelson P., Thank You for the EXCELLENT CUSTOMER SERVICE! read more

Absolutely fantastic service. Bill was so knowledgable and patient with me and my dad. He went over the plans, deals and phones patiently. Unbelievably great customer service read more

Christian the Store Manager did an amazing job helping me out today. He recommended me what he thinks the best option for a new phone for me would be. He helped me set up my phone, emails, passwords, and everything that I needed. Great Manager and service I would recommend everyone to come to the Granada Hills location! read more

Be Careful with these guys! They are not Verizon. They are a 3rd party retailer (ya, just like the guys in the malls). Not much of an issue w the purchase. But.. Unfortunately during the next few days I noticed that the phone was dropping a LOT of calls in places where my previous one worked fine. So I decided to return it 4 days later. I was well within my 14 day trial, so I figured that it'll be no hustle. I even called Verizon to varify that since the phone had an issue and since no one said anything about a restocking fee at the time of sale, no restocking fee will be charged. I was even thinking of upgrading to the 128Gb in case memory was the issue. So when I went back I talked to the main guy there, Nick, explained the situation but he didn't care about what Verizon had said or assured me. He was going to charge me that restocking $35 fee no matter what, and if I had an issue w it I could take it up w his manager, who, oh by the way had gone home already and it would have to happen tomorrow. Seeing that there was nothing I can do, I asked him to proceed w the return. I gave him my credit card and he refunded the initially paid amount MINUS $55! When I asked him why is he keeping an extra $20 he said that it was because they had applied a $14.99 Coupon at the time of purchase and now they were taking that back. I pointed out that that still didn't account for the fact that he is adding an extra $20 to the restocking fee and that, coupon or not, he is still keeping $55 of my money and not just the $35 due for the restocking fee. He explained that it is what it is and that again I can talk to his manager tomorrow. Petty!...but $20 here, $20 there.. may be it adds up...and may be it is worth a dissatisfied customer and a bad review. I don't know... Be careful with these guys... read more

Went to several Verizon stores for them to assist me in placing a screen protector on my phone. Both the phone and the screen protector were purchased at Verizon. Kendall at the Chatsworth location was the only representative that was able to assist me. He was friendly and very customer oriented. This was definitely a good experience. Thank you Kendall. read more