Really 4.5 because the knowledgable guy none the less said to my 75 year old personae "you could ask your grandkids that " - regarding an iPhone technical point ! I guess I appear old and out of touch . Hooookay ... moving right along It was a very good experience today , otherwise The guy did sell us something we wanted read more

I had been a customer of this T-Mobile store on Chatsworth for many years and, until recently, had always had positive experiences. Last year, I combined my phone lines with my mother's account under her name. During that process, I asked multiple times to confirm that my individual account had been completely closed and that there were no active lines remaining. Each time, I was assured that the account was fully closed and inactive. About a month ago, I was shocked to receive notice that T-Mobile had sent my account to collections for nearly $600 because an active line had supposedly remained open. Eventhough I was repeatedly told in the store all lines had been closed. I called the store hoping to speak with Jessica, who had helped me for years and always provided excellent customer service, but she no longer works there. I also filed a grievance with T-Mobile corporate. Unfortunately, because I closed my account in person at the store rather than over a recorded phone call, I have no way to prove what I was told, and my claim was denied. To make matters worse, T-Mobile has acknowledged that the line had no activity for a long time, yet they still expect me to pay hundreds of dollars for it. Instead of correcting what appears to have been an error during the account closure process, they chose to send the balance to collections. After approximately 15 years as a loyal T-Mobile customer, this experience has been incredibly disappointing. I am now in the process of closing my mother's T-Mobile account as well as any other services we have with the company. I can no longer support a business that, in my experience, failed to properly close my account and then refused to take responsibility for the consequences. I highly suggest you take your business elsewhere. read more

Do NOT trust this T-Mobile location. We've had two terrible experiences here. The first time, an employee gave us "free" trackers with my son's phone upgrade -- and we were later charged for every single one on our bill. Recently, they sold us WiFi claiming there was a two-week free promotion, even though there is NO service in our area. They used a different address just to make the sale. Now we have to go back in person to cancel and fight for a refund. This store is dishonest and misleading. Be very careful before signing anything here. read more

My mom and her husband went to T-Mobile to get their phone screen replaced after being told they had a lifetime warranty--turns out, it was a complete scam. They paid $60 back in February, and now it's July. Since then, they've been sent back and forth between multiple stores, with each one refusing to honor the warranty. Do not buy accessories or add-on services from T-Mobile. If you absolutely need to use their phones or plans, fine--but steer clear of anything else they try to sell you. It's unacceptable how they've treated my family, especially targeting my immigrant parents by taking advantage of their trust. read more

amazing crew very nice and extremely knowledgeable! very clean store and was able to get me new phone

DO NOT COME HERE they are a bunch of liars and are misleading. They took 3 hours just to set up my new phone, the manager didn't even come to help the employee!!! On top of that, the manager told me to add 4 lines to get a "deal" and i asked him "would they charge me every month for the lines" he said no and here they are charging me for 4 lines. Don't waste ur time this is the worse T mobile ever. read more

Very bad experience with this location. Not professional staff, 0 customer orientation. Bunch of liars.

Martin was amazing!!! He was super nice and explained everything very well. I have never left a t mobile store feeling so taken care of. ... thank you Martin!!! read more

I need to just say this whole staff is amazing and extremely helpful JESSICA to be exact has helped me and my family multiple times ! KEVIN & CONNOR are also very helpful thank you to this store because I've been to other stores that do not care or help read more

I would like to commend the Granada Hills T-Mobile location for excellent service. My daughter's phone (on my account) was turned off. Holding online was frustrating. When we arrived at the store, Martin was the only sales person on the floor. He acknowledged our presence (as he did with every subsequent customer who entered). While helping my daughter, another sales associate entered the front of the store to assist customers. We waited for the first attempt at fixing the problem to download. When that didn't work, he tried several other solutions. When none worked, he called upon the sales team to assist. By phone, they worked out that the phone had been reported stolen and was turned. off for that reason. Once, it was established that neither of us had reported a stolen phone, it was fixed and we left. Several hours later, it was turned off again. At that time, she was assisted by a phone representative. A lock with passcode was placed on the phone and now, 24 hours later, it continues to function properly. A large part of our satisfaction with the service we received yesterday, was due to Martin's work ethic. He remained attentive, as we entered, he welcomed us to the store, indicated that there would be a brief wait, was a good listener, and appeared to really be interested in solving the problem. However, when he had exhausted his scope of knowledge, he called for assistance to remediate the situation. That is an indication of a self-confident, intelligent person. During this hour plus encounter, he thanked us for our patience several times. Therefore, we feel that Martin needs to be acknowledged for his service skills. read more

Thank you T-Mobile Granada Hills for helping us. We had issues with switching over our service and Antonio was incredibly helpful. We could not have done what we needed to do without him. Antonio had a positive attitude and advocated for us throughout. Thank you for all your help! read more

This is just sales place they are unable to help with any customer care issues they can sale you anything but can't resolve issues of existing service! What a fail !! read more

I had an absolutely fantastic experience at T-Mobile thanks to Katherine! She was friendly, professional, patient and incredibly knowledgeable. She listened carefully to what I needed and explained everything in details. If you are going to visit this location, ask for Katherine, you won't regret it read more

Worst cell phone experience ever. Let me just tell you bottom line information. 5 weeks after initiating an account, because the existing cell phone wasn't ported within the right time frame, we paid $672 worth of just service charges! Here's all the things that went wrong: 1. extra line added without permission. 2. Bill sent via text to a number they assigned that is not associated with any cell. Essentially phantom number. 3. Late charges of $65 applied to so called late bill. 4. Told iPad was just $10/month but actually it's $30/month when you include service line and fees. 5. Never told that phone needed to be ported within 14 days or service charges are astronomical (for lines that are not used!) 6. Bounced back between store and customer service without any resolution. Manager Daniel set this up and essentially has no one evidently overseeing sales so we are stuck. Bottom line is this service is worst than getting a gym membership and trying to get out of it. After all said and done, we are likely to be well over $1000 for lines we NEVER used for a 2 month period. If that doesn't scare you from opening an account with t mobile, then good luck. We've cancelled the service but wanted to warn others of this horrible service and location. read more

Went in today here, T-Mobile Granada Hills, been having on-going issue w eSim activation on my iPhone 14. Martin on-site rep and Sheen on tech support on the phone was able to assist and resolve my issue !! Very helpful and very knowledgeable!! Thank you for great customer service! read more

Walked in right as they opened. I was the first walk in on a Sunday at 11am. And there were two girls at the front counter. There were no other customers there. I asked for a new Samsung Note 22 Ultra galaxy screen saver since mine was scratched up. (They told me that when I purchased both the phone, with a the screen saver, that it would be under warranty with no questions asked if it got scratched or damaged. And they installed it for me when I bought the new phone from them.) So I had an expectation that they could easily do it again while I waited, but they said they didnt have one in stock (they didnt even go into their inventory room to double check) and they would mail it out and I would get it in a week. Well 3 weeks later, it never arrived in the mail and now I seriously doubt they even ordered it. In retrospec, I waited 3 minutes in the store, whle they only asked for my phone number, and I was surprised they didnt ask for more info or bother to double check the back room. Any way, looking back and arm chair quarterbacking the demeanor, and vibe of the girl reps that were there, it REALLY felt like they just wanted to get rid of me and blow me off without having to remove and install another screen saver without creatng a new phone sale. Thats my POV, and the honest truth. Dont buy a phone screen saver from this Granada Hills T-mobile store with an expectation they will warranty and install it for free without an excuse that its not in stock and its in the mail. The unfortunate bottom line here is that I feel I was lied to, for "allegedly" NOT having it in stock, and for also saying we will mail you a new one. read more

Javi was awesome. This store always has great service. Everyone is very knowledgeable and helpful. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Granada Hills, California

WORST CUSTOMER SERVICE!!! If you come here do NOT have Angelica and Jessica help you. They have POOR customer service and did NOT KNOW what they were doing. They had to continuously ask another co-worker for assistance. They were rude with attitudes. read more

Horrible service. Avoid this place if you can. No transparency. Avoid Rep Narek at all cost. Doesn't care about helping costumers, only cares about his commission. Had to go to another store to fix his mess. read more

Quick and great customer service. Jessica and Martin were awesome. I was able to take care of everything I needed. Great phone selection as well. read more

I have been to this T Mobile location multiple times to upgrade several for my phones in the past. My mom and pop live near by, and this is a family spot where most of us go to in this area Great price deals and discounts sometimes to where I had to pay $800 to upgrade all of my products. Than get a lower discount for $600. These guys are amazing. read more

Do not go here. PICK A DIFFERENT LOCATION. I thought I was in good hands because the rep patiently and (I thought) knowledgeably listened to my issue. But then he just took my phone and RESET IT. Now I have to spend days setting my phone up again because this guy didn't know, didn't ask, didn't care. read more

Hmm let me rethink this straight. I want an upgrade so you give me credit for old phone of 140. Bucks.. new phone is on sale for 775. In the real world my out the door phone should be 635. Plus tax.. I get my receipt and sales price is still 775. I pay tax on the 775. Credit for old phone is only 10. Bucks.. huh? Sales person says you credit through the life of your program... There is absolutely no transparency with this company I compare it to the bait and switch at a used car lot.. Thinking about changing carriers... read more

The worst service ever. Came in to upgrade the manager was clueless , said he couldn't take my phone trade . I went to another t moble , no problem . read more

Hello! Just wanted to say that "Daniel " helped me 1 hour before closing and did a fantastic job. Made sure multiple times that everything was taken care of and went above and beyond. read more

Went into this T mobile location on this Sunday Afternoon with my mom to get her into a new iPhone since she was due for an update. David helped us and was super kind and helpful! We got the promo deal on a new Apple Watch as well so that was great and saved us some $$. Usually at other t mobile stores the employees just want to sell you up on things and get you out without the extra assistance on setting up the iPhone, SIM card, etc. But David was extra helpful, made sure my moms phone was set up and working to her liking. 10/10 recommend. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Granada Hills, California

There were 3 associates, 2 were busy helping customers and the other saw us coming in and telling us to wait. We stood for over 20 minutes. With kids playing and screaming. After we couldn't stand around and wait any longer we decided to leave. As soon as we walked out the door and looked back the 3rd associate came out as though she didn't want to help me in the first place. We would never come back read more

Daniel helped us on Sunday with new iPhone for my elderly mom and Auntie and he was so patient and knowledgeable. He slowly went over their phone plans and what phone would be best for them ... best service we've ever received at a t mobile. Thank you Daniel read more

Tony was extremely helpful with the switch from AT&T to T-Mobile. Best customer service and answered every question I had. Tony made this a fast and easy process! I will recommended all friends and family to this T-Mobile. read more

I have been a t-mobile customer for over 20 years. I have never gone to a store where the level of apathy and lack of training at its pinnacle. What I found the most frustrating, I was calling customer service at the store for support for the retail clerk! They were just there for a paycheck, clearly! I went immediately to the Northridge location and they made up for the bad experience. read more

Was looking for a phone for my son -Rena was very knowledgeable and really helpful!! Thank you!! He went above and beyond took time to set everything up for me! Thank you!! read more

My first time at this location and the staff was amazing! Rene, helped me with my new iphone transferring everything from my old iphone. It was really a pleasure to be in the store everyone was extremely friendly and helpful, the two nice young ladies who worked there had great customer service skills as well (one was a Pisces and the other was a Leo) we also ran into an old neighbor who frequently goes to this location and he had nothing but wonderful things to say about the staff as well another nice young man was helping him. We will definitely be going back! I highly recommend going there it was great to be helped by this staff. read more

I went in today to have a screen protector put on my phone Kyla promptly helped me and did a flawless job. I even got info on a deal to get a iPhone 14 practically free. Great experience. read more

Was helped out the other day by Martin and Yani, both very professional and very helpful, answered all the questions I had, I was in and out in about 15 minutes, great service! read more

Angel is amazing! My mom wants to adopt her. Everybody here has such excellent customer service.

Daniel was super helpful and very quick to help us. He deserves a raise or something he was awesome. I also liked jessica's assistance as well. My husband loves his new apple watch. They helped me make the right choice read more

Whatever you do go to another location, Manager here scamming you out of approved credit saying they're giving you tablets and trackers on them. it's all lies they're using your credit line to get more commission for themselves DONT GO to this location read more

Martine and Eric are very nice and helpful. They will answer you any questions . Recommended!

The technicians at this store are great. I highly recommend. Jessica helped me settle an issue with Tmobile the first time I came in. She was fantastic. The second time I came in to see if anyone cd help me create a video with music for my daughter's birthday. Kayla completely obliged. She was phenomenal, whatever she didn't know, she looked on you tube. Within 5 min I had an amazing video. I cd never have done this myself. They are so kind , and super accommodating. Thank you Granada Hills T Mobile for being a great store... read more

I went to tmobile to pick up my phone and Jessica was the sales rep who helped me, she was so nice and so professional, that I had to write this review. SO if you need a new phone or any help go to Tmobile granada hills and ask for Jessica! You will not regret it! read more