We switched to Xfinity because they were offering deals which included a new phone when adding a…read moreline. I have been in the store six times and they were not able to deliver on anything. They transferred our numbers but couldn't activate my watch for a month. They still charged me. They also added things to my internet that I did not want. Cameras and streaming services that I don't need. They said it would not raise my payment, it did. The part that bothers me the most is that there is no accountability. No one will take ownership and rectify the problem. It's always "the online people versus the in-store people" and no one can do anything about the other. I am disappointed with Xfinity after one and a half months and am Looking for another service provider. Best of luck if you decide to use them because this headache is not worth the money.

To my surprise, returning my equipment went VERY fast and the young man was extremely pleasantread more

I think my internet is up and working maybe 60% of the time. It took 2 years for them to properly…read morebury wires just for it to be unreliable as heck.

Service sucks now that T-Mobile took over. It is constantly going out. Time to find a new providerread more

I have been a sprint customer for over 18 years. Recently I was told that I would have to switch to…read moret-mobile after their acquisition of sprint. I spoke to an associate at the store and tried to explain an issue I was having after switching. The individual was talking over me and not letting me explain all details of the issue I was having. I tried to ask him to let me finish explaining the problem because the solution he tried to propose, when he Interrupted me, I had already tried. He proceeded to inform me that I was interrupting him and that if I didn't stop he was going to hang up on me. I, again, tried to explain the issue and he did hang up on me. I called back and a woman answered and I asked for the person's name who hung up on me. The woman lied and said that she was the only one there. She proceeded to put me on hold so she could see if the associate that was on lunch was the one I spoke to. Then hung up on me after about 1 minute on hold. I then called back three separate times and the rude guy answered and told me "I'm warning you to stop calling my store and harassing my associates" and hung up on me all three times. - I asked to speak to a manager and was told no -i asked for his name and he refused to give it to me. -the woman lied and claimed that no one else was there -the man I spoke to was extremely rude and confrontational. These are my first interactions with t-mobile and I couldn't be more dissatisfied. If I could I would rate them at 0 stars.

Probably the worse t-mobile I've ever been to. I've had this phone company for over ten years. The…read moreelderly man I seen walk in confused about an app, they looked annoyed with him. They were rude to him. They spoke to him like he was beneath them. He looked so sad. I spoke up and told the employee I think they could do more to help him and she then started being rude to me. I tried buying two iPhones and she started insisting I didn't even have phones with T-Mobile. Upon opening my app and showing her my FOUR devices she looked even more mad. I was trying to get two iPhones as Christmas presents for my children. She then proceeded to tell me I couldn't order them because she can't figure out her computer. She's stated, "it's just not working." "Try another store." Then she stared at me blankly like if I was trash. She also told me the phones wouldn't be available till January 8th anyway and acted as if I couldn't get the phones for Christmas either way. She was trying everything to convince me to leave because she wanted to continue to play on her phone. After going to a different t-mobile the employee there told me that Diana gave me a date for a phone color that was really popular and on back order for weeks. I never told her what color phone I wanted. So why would she tell me January 8th and not inform me of sooner dates depending on the color phone? She just wanted me out of the store so bad that she was willing to not only lie to me about the dates but ruin my children's Christmas as well. Employees like Diana just want to stand there and do no work while getting paid. Incompetent. Unmotivated. Her voice was demeaning. She looked like she hated her life and job. Diana, if you don't like people I suggest you find another job. T-mobile shame on you for hiring employees that reflect such negativity on your company. Diana you should really consider a job where you have zero interaction with anyone. I want to send a huge thank you to the employee at the Cresthill location who ordered the phones immediately with a November 30th shipping date and actually did his job, unlike Diana. Considering I bought two iPhone 12 pros and spent 2,000 dollars and have had t-mobile for 13 years Diana should be completely ashamed of herself.

Micah gave exceptional customer service. Professional and very knowledgeable about service and…read moreproduct. A 1 service

Now THIS is service…read more This location, and the brown haired man who who worked 4.28.10 around 3:45 saved my cell phone sanity. After going to the Bolingbrook location for the second time this week and being given absolutely worthless P.o.S. instruction and advice, I headed over the Romeoville location to fix the software glitch on my Blackberry that disabled it from doing anything, not even able to turn it off and on. Anyway, I was fuming when I came in. Like literally, I was a mutha f*cking fire breathing dragon and the young man behind the desk was quick to sense my fire and calm me by taking my godforsaken Blackberry away from me before it literally combusted through sensing my hate for Verizon. The man ended up fixing my phone in less than 5 minutes without losing any of my precious photos, contacts, etc when the garbage Bolingbrook location told me I'd need to drive all the way here to get a new phone and lose all my upgrade purchases. The man was able to plug my phone itno some miracle machine and totally reset it without losing any of my info or upgrades, and at the same time avoiding my major meltdown. Even though this place is 20 miles from my house, I'd gladly drive here for better, smarter, and more efficient service than the Bolingbrook location.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Good service and know their plans very well. Experienced reps with 4 years of experience. Have the…read moreNewest devices and always help with transferring information from phone to phone. Great store.

If you need to go to a T-Mobile store in the Joliet or Crest Hill area, this is the one to go to!…read moreThey are not a corporate store and will not try to upsell what you don't want. I've been to another store in the area and will never go back there again. Thank you Carla and Brenda for making my experience a pleasure to do business with your store!

All of my chargers stopped working on my phone so I literally bought 3 different cheap chargers at…read morethe dollar store and none of them work. So I realized there was something wrong with the charger port on my phone. So I went to Verizon TCC store on weber rd in Romeoville, IL. IAN GREENWAY was able to fix the port within minutes and FINALLY I was able to charge my phone with literally 5% battery remaining. He was very knowledgeable and worked quickly to get it fixed within literally 5% left of battery left!!! He was super friendly and I was extremely relieved and happy he was able to fix it cuz I was afraid I was gonna HAVE to get a new phone! Thank you IAN GREENWAY!!! I APPRECIATE ALL YOUR HARD WORK TO FIX MY PHONE WITH MINS TO SPARE BEFORE I PHONE DIED!!! -OLIVIA J.

Lawrence was our sales rep. We had connectivity issues and realized after talking with Lawrence…read morethat we were able to upgrade to the new 5G and reduce our monthly bill. He was extremely helpful, polite and courteous. He even installed the liquid screen protector for us. I would recommend him to all of my friends and family.

Update 9/8/25: To make matters worse, I just spent over 90 minutes on the phone with T-Mobile…read morecustomer service. The first rep kept me on the line for 35 minutes before hanging up on me. The second rep argued with me for another hour about a bill that should not exist. On July 29th, T-Mobile promised to cover the remaining charges on my account -- yet they are still trying to take money from me. Everything is on record, and I will be filing a BBB complaint. DONT GO TO T-MOBILE This place is an absolute scam. The employees (Jake, Jack, and Leroy) have been nothing but problems from the start. It's not a real T-Mobile store -- it's a third-party location, and we've had issues with them for over a year. I canceled my plan months ago, and they are STILL trying to charge me for services I no longer have. They make it impossible to resolve anything and only care about squeezing more money out of you. Do yourself a favor: skip this store entirely. If you want real help, go to a corporate T-Mobile or, better yet, switch to another company. Save yourself the time, money, and frustration.

Wonderful! If I could give more than five stars I absolutely would... Marissa Gonzalez is…read moreabsolutely phenomenal!!! Went in to figure out pricing and get a new phone for my mother-in-law, she absolutely was amazing. I originally had went in to purchase an 11 Pro but she ended up finding an amazing deal for me on the brand new iPhone 12 Pro which is even better for only two dollars more on my monthly payment. GREAT customer service! THANK YOU MARISSA

I needed a new cord for my Apple CarPlay. The store wasn't very busy. As soon as I walked in, a…read moreclerk asked if they could help me. I told her what I was looking for and she immediately had someone come to help me out. After choosing the cord, I wanted to look at Watch bands. Someone else came to help me. I didn't buy the watchband, but I did buy the very reasonable cord. Price was right! What impressed me the most, was how helpful everyone was to me. I have been in other stores that weren't busy, but mostly you're ignored. Kudos to the manager! You hired the best and trained them well!

I ordered a Blue Ray burner from Best Buy. The advertisement on the Best Buy website indicated the…read morebrand name was "Topteng" and the Blue Ray burner was capable of burning 4K resolution. I received the burner 4-days late. The tracking information stated it was packaged and shipped by a company called "Uni Uni" (not sure who that is). When the burner arrived, i opened the package and was unable to find any indication of the burner's 4K compatibility. Also, the Features section on the Best Buy website for this burner stated it was compatible with a variety of windows operating systems including Windows 11, but the User Manual does not indicate that feature. I returned the burner to the Best Buy store in Joliet. I explained my findings and suggested to the customer service girl that this was "deceptive advertisement". She said "they have no control over third party sellers". I guess a third party seller can lie about a product and Best Buy is okay with it???!!! So, buyer beware. Things are not as they seem when buying from the Best Buy website.