My elderly mom visited this store on Sunday, December 1, towards the end of Verizon's black Friday sale to upgrade her phone as part of our family's switch from AT&T. We had started the switch in Seattle, and Brian at the Boca Park store patiently, spent hours with my mom, backing up her old phone, updating her new phone, and getting the trade-in deal resolved. Thank you so much! Brian really earned his keep that day! read more

Very helpful an genuine customer service. I just switched over from AT&T and I was able to switch over everything g and trade I my old phone painlessly read more

Courtney Mayberry did an absolute amazing job in assisting us with converting from T-Mobile to Verizon. Process was very smooth and she was very kind and helpful with everything. Definitely was my best experience in a cell phone store. read more

I dealt with Eric and had one of the worst customer service experiences I've ever had. Beware! I simply wanted to buy a device and add it to my plan. He tried to talk me into a pre-paid plan. Then the full court press to get into a new 2 year plan. He told me there were fees that were wrong. His math in his presentations was faulty and deceptive. Then when I said that wasn't what I wanted he became abrasive and condescending. The absolute worst customer service I have ever had! Again I say, beware! read more

This version is an ok location, no good customer service, I bought a new phone and when walking in I wasn't greeted or noticed and it was dead in there. I had to transfer my information on my old phone to my new phone and they where so lazy they told me to do it at home, first time I been in a Verizon without help. read more

Verizon has been the worst to deal with during this COVID why would you be closed on Sunday when most people can't come during the week but have to come on Sunday thinking about switching to at&t at least they are open for their customers Verizon your a disappointment read more

My girlfriend and I dealt with a guy named Eric today, and he was an absolute pleasure to deal with! After talking to Verizon customer service on the phone, we worried that when we got into the store, the good deals we were quoted would suddenly have some catches. Eric was extremely knowledgeable about the plans, and quickly put our minds at ease that the price would stack up exactly as expected. He got us both set up with phones, transferred over contacts, and made sure we understood the changes that we're happening to the account. Really great service from him, and I would highly recommend him and by extension, the store! read more

These guys really take a look at exactly what it is that you actually need and they tailor your plan based off of your usage... Ken is a manager and he referred me to a Tiffany who was phenomenal... They really look at what it is that you need and what would work best for you... I switch from tmobile and so far my experience has been great.... You are welcome to use me as a referral... I left with everything that you need to get started.. And a great deal on my new phones.... read more

I dont know who to be mad at. Seems there was an update that was forced upon the RAZR MAXX phones to upgrade to the newest version of android. Problem is i keep getting packet errors every time the download finishes and all the phone wants to do is error the crap outta everything i do forcing a soft reset where it'll restore itself to a previous state, how it determined this state to revert to i have no idea. Read on the forums to preform a hard reset and restore all settings to factory default. Seems easy enough except i have tried both methods back to back after one another and instead of factory settings it still reverts back to that state. I dont have the time now due to work or else i'd just hop on XDA and root the phone and flash a new upgraded ROM. So on the way to Total Wine I noticed a Verizon store in Boca Park. Drove in and infromed them of my situation. I was assigned to Aileen Endowai. I explained to her what was going on and while i was waiting individually uninstalled every single installed app on my phone then did a hard reset in front of her just to have it boot up not factory reset and still all the apps installed. Aileen explained the situation and how the update has been screwing with everyone's phones and the only option is to ship me a replacement like-new condition phone. She also answered any and all questions i had regarding my account and offered to show me accessories that were on clearance due to my phone being outdated. Overall this is one of the more positive customer relations issues i've ever had the experience of being involved in. Ideally i would have liked to have my current phone fixed right then and there and that there was something i was doing wrong preventing the update from coming through then walking out with some accessories for their troubles but in the end it all worked out fine. Yelp 100 - 014 of 100 read more

The opposite of an excellent customer experience. I came in to turn my old iPhone in for credit but was told that I needed to wait because the person checking in wasn't qualified to take my phone and give me a credit. What are the qualifications one must have to give a simple credit? I waited 20 minutes for a "qualified" tech to handle this "difficult" transaction. He was happy to help because it was easy (his words not mine). You stay Classy Verizon!! read more

10 people waiting in line three Representatives at the desk one guy taking your name at the door. Each transaction takes about 30 minutes or more. They are very fast take your money very bad with customer service. Good thing they have the best network because if their business was based off customer service they would have no customers. read more

Verizon - Look lots of customers with no representative - Mobile Phones Near Me - Las Vegas, Nevada

I have been here before and have always revived good service. Yesterday, I needed to make some adjustments to my account and Yohantis took care of everything with professionalism and thoroughness. It took a while but she was able to take care of every request and explained all of the nuances in detail. She made my experience pleasant when it could have been anything but. I will be sure to come back to this corporate store for my VZ needs in the future. read more

Not sure why this store is even open. All that the employees do is hand you what you've ordered online. Due to COVID, I made an appointment because we wanted to discuss some plan ideas with a rep. A smug male employee just kept reciting back what the current company policies were in terms of being "hands off" and told us to call the main line to discuss plans. He kept talking, reciting policy seemingly in a manner to get us to leave. I finally had to put my hand up in a "halt" position so I could have him "listen" to what was needed. He would not listen and continue to recite company policy about everything being "hands off" and to call the number on our paperwork. Terrible terrible terrible. I totally understand all of the precautions with Covid; however, it seems like many employees are taking advantage of the times by reciting back what they've been told by the company by merely restating COVID policy and what they CANNOT do to get people out of the building. In contrast, when I was at the Apple store in Downtown Summerlin last week, the representative for the appointment that I made was very helpful and hands- on, listened and did not merely recite company policy about what he cannot do under COVID circumstances. I was able to see and touch a Mac book pro. read more

I have been a loyal Verizon customer since 2003 and have been coming to this store for all of my cellular issues/needs and have always been very well taken care of at this location. All of that has changed. I recently needed to upgrade my phone and had one more day until I would be eligible. But, my phone was just not working properly, as I am very rough on my phone and it's taken quite a bit from me. So, after a long day at work, I needed to use my phone and just could not get it to work so, I go out of my way to this store. It's raining, I'm tired and frustrated and just want a new phone. I am greeted by several of the staff only to find that they seem to be more interested in my daughter, even though she has told them I am the one with the issue. Then, the first staffer to greet me/us backs away and says something to the effect that she is not next to take a sale and doesn't want to "step on anybody's toes", to which I start to look at everyone who is now looking at each other and it's giving me quite a complex because I'm now thinking there is something wrong with me and no one wants to assist me. Finally, I'm guessing the one who drew the short-straw leads me to the counter and asks me how he can help. He looks up my account and tells me I have to wait until the next day to upgrade. I tell him that I'm a flight attendant and I am going out of state tomorrow and I really don't want to take this hideous phone with me and he tells me there is nothing he can do and I have to wait until tomorrow. Then, I left and I'm now more frustrated than I was when I first walked in. I call Verizon's customer service and I learn that he lied and I was able to go somewhere else and upgrade my Motorola Droid to the Samsung Google Nexus, get a few accessories and I purchased the premium insurance. He not only lost an almost $600 sale, but he lost me as a customer, too. read more

I waited outside for them to open so that I could be the first to buy the new Samsung Galaxy Nexus. They opened on time, employees were ready and I was in/out in about 15-20 min. The lady that took care of me was very nice and everything was setup very quickly. The only thing I was in shock about was how can they get away with charging tax based on the FULL retail price instead of the sale/upgrade price. But I looked it up online and it is allowed. read more

Visited store at 7:45 and waited 10 minutes to have him tell us that to transfer a line has to be done over the phone. Strangely the week before if could be done in the store. He had the personality of a mop with no interest in us whatsoever. Yes and no answers that all led to the fact that he couldn't help us. The week before we had a great staff member that was willing to do everything for us there. Should have taken him up on his offer. I truly believe the salesperson didn't want to help us because the store was closing and he would be stuck there helping us without a sale. read more

Worse phone service ever!!! Had to put in a land line and use that, Keeps dropping calls. ALL THE TIME! Hearing that from others as well. Locations don't matter. Didn't get any kind of deal when signed up, and will pay it off before the contract is up but have to in order to get a working phone. Going to switching back to AT&T. Hardly had that happen with AT&T. Also starting getting a huge increase with solicitors. Not nearly as much with AT&T. Can't wait to get rid of Verison read more

Great store came in with a very complicated problem which was solved by Tiffany who did a great job for me and got me going on my iPhone.Thanks again Tiffany read more

I am a disabled Vet. I had emrgency surgery a copule times in the last few months. Just recnetly the other day. I made arrangements but the day of the payment I'm in the hospital. I tell them I will pay in cash no less and what does Verizon do Turn my service off?? Really !! I had an old partial bill from the previous month along with a balance for this month. I said let me pay that over 3 weeks. Now this is in cash. No checks. I paid them 3 weeks straight to clear my past due and they still wont work with me after I get out the hospital.????? Did I mention that I can prove I was hospitalized. What'd the say no pay the whole bill. I'm done ! I HATE CHANGING CARRIERS BUT I WONT TAKE BEING ROBBED OVER MY SERVICE. read more

Went into the store today to "simply" change billing information on my account. The customer service rep that was assigned to help me turned into a "lack of" customer service person. Guess that most things at a corporate level are just not simple or tend to lead to "lack of" customer service. When i was told i could not do what i had come to do, i asked the store mgr, noe, for a contact a bit higher up. He would not give me an information or names. I then went to my car, called customer service on my phone, and had everything completed in less than 5 minutes. Pride of ownership is just not going to be found, in many cases, at the corporate level. Is it due to lack of pay, benefits, etc????? i have no idea, but it sure does make me feel very very small in a large sterile verizon world. i think my final thought is, don't go to the verizon store, at least the one in boca park here in vegas. call first. they seem to understand that a customer is important and we do not know the answer to the question we have asked, which is why we come to the store to ask the question read more

I have been a Verizon Customer for more than 10 years and you would think they just might want to keep my account....but no. Each year, I seem to get less and less for my $$. Finally this week I went to TMobile...better phone, no contract and unlimited calls, texts, and internet. Here's the kicker, when I went to Verizon to ask how to transfer my pictures to my computer..they were (why was I surprised) unhelpful. In the end, the T-Mobile representative took my Verizon phone, adjusted the setting and told me how to handle the transfer. Shame on you Verizon...no wonder the T-Mobile store in the same shopping center is so full of former Verizon customers like me. read more

Tiffany at this location was phenomenal and very knowledgeable. She helped us get a warranty replacement on my wife's phone. They were very busy and she took the time to answer our questions and shows us the options that were best for our cell phone usage. read more

Like some others I have also experienced TERRIBLE customer service at this location. Exemplary customer service at some other locations over the years however. And always good over the phone. I don't understand what it is about that location. They are always weird too. I almost switched to T-Mobile also except Verizon, due to industry wide pressure *(Thanks T-Mobile you totally changed the game!) Lowered their prices... so I am sticking with them for now... But after my contract ends... it's probably bye bye and I've been a customer for probably almost ten years! Bye!!! Case in point: some years ago... I had one of those really stupid RAZR phones and it needed an update. So I left it there since it would take a while and came back. They informed me that all my data had been lost. Hmmm.. they said something about that happens or whatever. Well.... might be useful to give a warning BEFORE you embark on anything so at least the customer can make an informed decision or maybe back up stuff or whatever. I had a phone number in there I could never retrieve after that. Anyway I believe I said something about it, didn't yell or scream like some customers might but just questioned their methods. I think that put me on their 'Blacklist.' I experienced highly rude technical support after that, not only at that location however, but mostly there. Also whenever I talk to an agent there they act kinda weird... plus don't give very helpful advice. I will say there have been a few people over the years that have been helpful and professional - usually just after I've bought something. Well that won't happen again any time soon... I look forward to the day when I can say goodbye to them and Verizon once and for all.... goodbye! T-Mobile expect me! read more

I think I'm officially the owner of the dumbest "smart" phone in Las Vegas. Since I got the Samsung Stratosphere in November, 2011, I've had to replace it three times prior to today. Once was because I kept dropping it, so, yes, I realize that's my fault, but the two other times were because the phone is dumb: from the battery not holding a charge, to it getting hot, to dropping texts, to shutting off by itself, etc. Well, guess what? It completely died on me this morning, just stopped working altogether. How am I supposed to check-in on Yelp and creep around on Facebook without my phone?! So, I made the trek, again, to Verizon in my 'hood. I've always gotten great customer service there and no one ever treats me like I'm crazy, even though this is now the FOURTH time I've had to get another replacement. It turns out that Patty, who helped me today, had to replace her Droid seven times, so she feels my pain. If I have to replace my phone seven times, I'm going to cry. Patty did her best to resuscitate the phone, looking for batteries in the cupboards that would fit mine (none), charging it (I tried that), following the instructions on how to do a hard reset, but to no avail. I greatly appreciated the valiant effort--she empathized and it means a lot to someone desperate. Oh well, my new (likely refurbished) phone is supposed to come tomorrow. Until then, as in the days of yore, I shall just have to rely on my laptop to keep me abreast of what my friends are up to. Thanks for the great customer service, Patty; you made me feel better even though my phone sucks. read more

This place is terrible. After waiting for 45 minutes to speak to someone about an upgrade. We were talked down to and criticized. The customer service is absolutely terrible. We dealt with a man named Joe who was disrespectful and absolutely useless. He lied to us about multiple phones and add ons to try and up sell. Needless to say, this whole trip was a waste of time. I refuse to give them a dime. Stay away from this store! read more

My experience with Verizon customer service in the past has been mostly exceptional. That's why it is so unfortunate that I need to write this review... At least I hope this is an usual circumstance and hopefully this person will have the chance to see this review and maybe think twice before mistreating their customers in the future. My mother just called me crying because GINNY, an employee of this Verizon store was so condescending, rude and demeaning to her, that my mother walked out of the store feeling emotionally run over. She felt so down and degraded that she called me in tears. My mother is a kind and gregarious person who does not deserve that kind of treatment in any capacity of life, but most definitely not in a customer service position where someone would be so mean to her because she happens to not be of the generation that is proficient in cellular technology. I am seriously disappointed that there are people out there that are capable of being so distastefully classless as to make a 62 year old woman cry for not being as competent with cell phones as she "should" be. read more

11/2/2016 My Verizon Iphone will not work around my office campus for the past 3 weeks. I have spent hours with their not so smart "tech support" on the phone. They have changed the Sim card twice and the actual phone twice trough my warranty and still same problem. They are telling me the only solution is to pay $230.00 and have an early upgrade to 7 which will work!! The store sends me to tech support and tech support will do the same "trouble shooting" time after time and at the end will say they opened a ticket!!! All my employees with Verizon service have no problem where I have it. They will not let me out of my contract without penalty for "early Termination" can anyone give me a suggestion? Thank you read more

I was with Verizon for many years always under contract and I have had many problems with them from them changing my plan with out tell me, and It taking an act of god to change it back to poor service. They like to add bogus fees when you want to change phones and since you are stuck in a contract they never really ever helped me. I am now with T-Mobile which might not be as good of cell service, but I am under no contract and I get more minutes, data, and text for the same price I was paying at Verizon. I rarely ever drop a call or not have internet. Much happier away from them. read more

Visited the store yesterday ( sept 25, 12) to see about switching over from AT&T Signed in and waited and waited. Told the girl who signed me in that I couldn't wait any longer and she merely deleted my position and said goodby! Lol. I then went over to AT&T and bought the new iPhone from them. Maybe I went to the wrong Verizon store! read more

The staff at this location is absolute horrible. Including the manager. I have never been treated with such an attitude just because I had a question regarding my services and equipment. When they answered my question, I said thank you and then was literally just hung up on. Seriously they are be worst! read more

The manager saw me drive up in an expensive car, then had me wait 5 minutes for his best customer service rep. It's his best because she must sell the most! Waisted my time, and tried to upsell/suggestive sell me no less than 6 different packages, items, products. Enough already! I appreciate business is here for them to make money- I am here to fix my service. read more

GONE FROM VERIZON AFTER 11 YEARS Met with Matt at Verizon Boca Park. After telling me everything Verizon couldn't do (no Senior discount, no BOGO promotions, no Netflix, no insurance discount, no appreciation perks), I drove across the parking lot to T-mobile and purchased three iPhones. So much for earned customer loyalty. Verizon could care less. read more

Verizon service at Downtown Summerlin is weak as well as intermittent. After all this time, you would think they would have good or excellent coverage there. Verizon isn't the company they used to be. And I'm a life long customer, since they started. read more

This store is amazing! My iPhone recently turned off and wouldn't turn back on. I went to another store that was closer to me and the rep there wanted to order a new iPhone for me. This location was able to actually help me and fix my iPhone by resetting it. Amazing customer service and actual care at this location. read more

Went to the store to change my phone without upgrading. For some reason the store did something wrong causing my unlimited data to go away. When i was changing my phone, i asked the customer representative many time regarding my unlimited data plan. They told me that nothing changed to my plane and i will keep my unlimited data until i upgrade my plan. They were wrong! Today got a text message saying i used 81% of my data. Unacceptable!!!! So i had to call verizon wireless to resolve the problem. They did submit the ticket for me and told me that the problem should resolve in 24 hrs to 48 hrs. I hope that my problem do get resolved and that this store does not make the same mistake again read more

This is the second time I've gone into this location left with nothing solved. There seems to be a strong vibe of employees not caring. Just because its a corporate store and no one is making commission doesn't mean you can be unwilling to help people. The attitude and laziness is incredible! Judging by the previous reviews I would say that others experiences aren't far off from mine. I only wish I could maintain a job with the same attitude Ken has. Hopefully he doesn't make all other customers feel like a nuisance like he did to me. There's a Verizon store 5 minutes away located on S Fort Apache road and west flamingo. I highly suggest going to this location instead. :) read more

Hands down the best store I have ever been to!! So attentive!! Ken took care of me, and was so kind and professional!! I would travel from outside las vegas just to come back to this store!! read more

I stopped in today because my phone went out. It looks like they have all new salespeople in the store. The lady who helped me quickly analyzed what was wrong with my phone, rebooted it for me (which I did not know how to do) and got it working immediately. She even took the time to show me how to clear out running applications to improve performance. It is nice when you can quickly get a resolution to your problem and then get on your way with the rest of your day. Thank you! read more

The ONLY reason this review is not getting 5 stars is that I had to go to the store due to a phone going bad after 20 days (this after the one before that lasted 41 days.) I had called the District Manager after having successfully worked with her on the prior phone issue. She called ahead and told the Manager, Marcus, that I was coming in. I'm sure she advised him of the prior issues. Marcus took a LOT of time with me trying to make sure I got what I was looking for (or as close to it as possible since Verizon does not have a current phone to meet my needs.) Thanks to Marcus and Amber for making sure Verizon kept a customer - despite issues with the phone units themselves. read more

Matt H. is amazing. I have never had so much fun at Verizon!!!!! He took such good care of me and I liked him so much I got a tablet. Wonderful experience. He rook cate or all 60 of my issues and I couldn't be happier. read more